Why Trust Matters: Increasing Creativity and Innovation at Work

Nilofer Merchant, Innovation expert & author

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5 Videos (32m)
    • Introduction

    • The Importance of Trust

    • Building Trust as an Individual

    • Trust Within a Team

    • Taking Action


About This Class

Join bestselling author and celebrated speaker Nilofer Merchant for a class that will change the way you think about innovation at work.

In the modern workplace, there is an emphasis on empowering individuals to take initiative, share ideas, and drive real impact. But, what does that really mean? How do you build a team that takes risks and innovates together, and how should individuals share their best, creative ideas?

Enter: trust. Trust forms the basis of all relationships and successful collaboration. Crucially, it allows individuals and companies to take risks that lead to better innovation, especially as teams become increasingly distributed. The faster technology moves, the more decentralized decision-making becomes — and trusting teammates means a real difference for every aspect of business success.

Inspired by Nilofer's upcoming book, The Power of Onlyness, this class highlights organizations that have been completely transformed through trust, so you can apply their success to your own life. You'll learn how to:

  • Use the Trust Equation to evaluate projects for potential pitfalls
  • Act as a Trust Bridge to become a person other people can count on
  • Build trust within your team with just four magic words: "I believe in you."

Plus, Nilofer includes the key questions useful for everyone looking to increase trust, and the opportunity moments to watch out for in your career.

Whether you’re an individual aiming to drive impact or a manager looking to build an innovative team, trust is the key to better results, allowing you to interact with others on a deeper level, draw the best out of your team for every project, and completely transform your career.

17 of 17 students recommendSee All

Inspirational and informative, Nilofer has a great voice for this medium too!
Outstanding information. Any ideas on how a "lone wolf" who burned out as a community activist can rekindle the flame, reintegrate into a community, and contribute once again? I'd love to have a bridge!
Nilofer is a measured, inspiring speaker sharing fresh ways to approach building, nurturing, and growing authentic connections. Filled with analogies, guiding questions, and smart tactics you can bring into your next meeting, this is a highly-recommended class for new managers, experienced leaders, and everyone looking to level-up their professional network.
Alyssa Demirjian

Director of Content & Partnerships at Skillshare





Nilofer Merchant

Innovation expert & author

AUTHOR. SPEAKER. BASED IN SILICON VALLEY. | Nilofer Merchant is a master at turning seemingly “wild” ideas into new realities and showing the rest of us how we can too.  She has done so through her books, her top ranked TED talk, and her accomplishments at Fortune 500 companies and startups. So much so that she was awarded the Future Thinker Award from Thinkers50, which ranks the world’s leading business thinkers and which also named her the #1 person most likely to influence the future of management in both theory and practice.

She has personally launched more than 100 products, netting $18B in sales and has held executive positions at everywhere from Fortune 500 companies like Apple and Autodesk to startups in the early days of the Web (Golive/ later bought by Adobe). Merchant is one of the few people who can say they’ve fought a competitive battle against Microsoft and won, for Symantec’s Anti-Virus $2.1B annual business. She has served on boards for both public and private companies, as well as on governance boards on public policies.

The author of two previous books on how organizations can better employ new ideas, Merchant’s latest, THE POWER OF ONLYNESS: Make Your Wild Ideas Mighty Enough to Dent the World (Viking Hardcover, August 29, 2017), shares her insider expertise with general readers to reveal new ways of connecting our ideas to the world around us in an era when the potential to make a difference is no longer bound by social status.

Wife and mother, a wilderness backpacker in the summer, and an avid hiker year-round – she gets around. She is an unfortunate addict of caffeine, poetry, dark-chocolate-covered-orange-peels that are best when eaten in France, and all-things-bacon. While most blog posts at Yes & Know are not personal, some of her stories are shared here.