What do your customers want? How to stop doubting and start marketing with confidence.

Amy Wilkinson, Human-centered designer

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9 Lessons (27m)
    • 1. Intro to what do your customers want

      2:21
    • 2. Why should you care about what your customers want?

      5:01
    • 3. The benefits of listening to your current customers

      3:32
    • 4. The one thing you should know about your customers

      2:46
    • 5. Part 1: How to create your Care Factor Scale

      2:19
    • 6. Part 2: How to create your own Care Factor Scale

      5:08
    • 7. Know when to stop asking and start doing

      2:37
    • 8. Start validating your assumptions with the Feedback Collector

      1:42
    • 9. What's next?

      1:47