What Is Emotional Intelligence? | Nicole Le Maire | Skillshare
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5 Lessons (12m)
    • 1. Introduction To Emotional Intelligence

      1:52
    • 2. What Is Emotional Intelligence?

      2:54
    • 3. Core Capabilities Of Emotional Intelligence

      2:36
    • 4. Key Emotional Intelligence Capability

      2:58
    • 5. Assess And Develop Your Own EI

      1:49

About This Class

It was Aristotle who spoke about a rare ability to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way.

The ability to use emotions effectively, is the foundation of people, teams and relationships.

Join The People Engine's Director, Nicole Le Maire who will walk you through the process, now this class is not a definitive guide to what is a rapidly growing field. But what it will do is introduce emotional intelligence by defining what it is and explaining why it is important and how you can apply it in your life.

It is designed as a short road map, with signposts for those who want to pursue their Emotional Intelligence journey further. 

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Check out some of Nicole's other courses on Skillshare:

Building Emotional Intelligence

Learn How To Become An Emotion Coach [Emotional Intelligence]

Develop An Effective Emotional Intelligence Programme For The Workplace

 

Managing The Freelance Workforce - Course Sections 1 and 2

Managing The Gig Workforce - Course Sections 3 and 4

Manage The World Wide Workforce - Course Sections 5 and 6

 

Managing Multiple Generations

The Future Of Work With Multiple Generations

The Perceptions And Similarities Of Multiple Generations

Cross-Generational Conflict Solutions

 

Introduction To Training The Trainer - [Styles of Training]

Understanding Adult Learning

Design A Learning Experience - [A Course, Workshop, Training]

 

Modern Human Resources, Mini-lecture

The Role Of HR Is Evolving

Short Guide For Digital HR

 

Introduction To Organisational Design And Development

What is Organisational Design?

What Is Organisational Development?

Achieving Excellence Through Collaboration and Culture Change

 

The Ultimate Employee Brand Advocates Course

Transcripts

1. Introduction To Emotional Intelligence: The ability to solve quadratic equations may be a function of a person's i Q. But the ability to deal with every day job stresses shifting priorities. Demanding customers in difficult co workers is a function of e que or emotional intelligence with the risk of over simplifying. Emotional intelligence is the dimension of intelligence. Responsible are Billy to manage ourselves and our relationships with others. There are five components of emotional intelligence. They include a well honed timing for emotional expression and emotional control, empathy, brothers social expertise that allows us to develop strong working relationships, personal influence that helps us advance our purpose with others and integrity that aligns us with our lives Purpose. In fact, those employees who score high on the E que scale work with the different yet vitally important kind of intelligence. That is not to say that intellect or like you, is not important. Intellect has proven invaluable and will continue to be invaluable to drive our business to success. But if we want to soar beyond our present horizons, we must blend the progress that we have made in business using intellect and I Q. With the invaluable competencies of emotional intelligence or CQ. It is our emotional intelligence that will solve our retention and morale problems, improve our creativity, create synergy from teamwork, speed our information by way of sophisticated people. Networks, drive our purpose and ignite the best and most inspired performance from our people. 2. What Is Emotional Intelligence?: So just what is emotional intelligence with the risk of over simplifying emotional intelligence is the dimension of intelligence responsible for our ability to manage ourselves and our relationships with others. Included are skills that drive our internal world as well as our response to the external world. The original theory of emotional intelligence was developed by two United States psychologists, Peter Celo V and John Mayer in 1990 who defined this as a learned ability to perceive, understand and express our feelings accurately and to control our emotions so that they work for us, not against us. There are five components of emotional intelligence. They include Ah, well honed timing for emotional expression and emotional control, empathy for others, social expertise that allows us to develop strong working relationships, personal influence that helps us advance our purpose with others and an integrity that aligns us with our lives Purpose. In other words, no matter who's definition, you use e. I is about knowing how you and others feel and what to do about it, knowing what feels good and what feels that and how to get from bad to good processing, emotional awareness, sensitivity on the skills that will help us to stay positive and maximize our long term happiness and well being. Why is e I so popular? Wall Street was Celo v in mayor, who gave us the original theory of EI and coined the phrase emotional intelligence. It was the work of Daniel Goleman in 1996 and 1998 that really put e que on the organizational map. Some of the reasons for this popularity include changing nature of work, flatter structures, few tiers of management, greater responsibility, increasing complexity, impact of technology and reshaping of jobs, rising competition, shorter project life cycles and more demanding customers. Globalisation of markets. Organizations now need to think global get act, local rapid pace of change changes now a constant feature of organizational life. Rising stress levels redefining what it means to be a success, not simply what we do but who we are. Increasing emphasis on performance, particularly that of leaders, increased talk about emotions 3. Core Capabilities Of Emotional Intelligence: the ability to solve quadratic equations may be a function of a person's i Q. But the ability to deal with every day job stresses shifting priorities, demanding customers and difficult co workers is a function of e que or emotional intelligence. In fact, those employees who score high on the e que scale work with a different yet vitally important kind of intelligence. That's not to say that intellect or I Q is not important. Incredible progress has been made in business over the years. By applying our intellect to our toughest problems. We've engineered some of the very best equipment and machinery. We've reduced our costs. We've driven our productivity up. We've improved our processes based on sound fax, and we've based our financial decisions on good, solid data and reasoning. Power intellect has proven invaluable and will continue to be invaluable. To drive our business is to success. If we want to soar beyond our present horizons, we must blend the progress that we've made in business using intellect and I Q. With the invaluable competencies of emotional intelligence or e que it is our emotional intelligence that will solve our retention and morale problems, improve our creativity. Create synergy from teamwork, speed or information by way of sophisticated people. Networks dr our purpose and ignite the best and most inspired performance from our people. Interpersonal. This is the inner intelligence we used to know, understand and motivate ourselves. Self awareness, emotional management, self motivation. Interpersonal. This is the outer intelligence we used to read, sends, understand and manage our relationships with other people. Relationship management, emotion coaching as the model shows. To become emotionally intelligent, you have to develop both your interpersonal and interpersonal intelligence. You do this by focusing on five core capabilities, each one taking you on a step closer towards E I. 4. Key Emotional Intelligence Capability: managing our emotions effectively involves controlling those unproductive behaviors that really don't get us anywhere. By understanding the link between your interpretation of an event and your responses to it , you can choose an alternative way to feel this is a key T e I capability. You can choose how you see a situation. Remember, our beliefs, values, drivers and the rules we live by create our map of reality. If we can begin to recognize the way in which we delete, distort and discount important information and make decisions on the basis of little real evidence, simply our own perceptions, we can begin to see how much of our emotional life is influenced by our map of the world. Change the map and you change how you see, hear, feel and behave in the world. You can change your interpretation of what you see, and you can change your responses to it. Adopt this technique. Ask yourself the following questions. Where is the evidence for the way I am thinking? What is the logic in my interpretation? What do I have to lose if I do or say this? What do I have to gain if I do or say this. What would be the worst that could happen? If I do or don't say this, what can I learn from saying or doing this? No one can make us feel anything applying this technique. One. Specify the situation or problem or worry in specific terms. Onley fax to ask yourself, what is the worst that can happen? Three. Ask yourself, Will it kill me? Four. Write a statement. Resolving to accept the worst should it occur? Five. Consider what specific steps you will take immediately to improve upon this worst possible outcome. Adopt the six second rule. The six second rule is so called because six seconds is the time it takes to capture the flight or fight response. Avoid the emotional hijacking. When someone has said or done something that triggers your hot button. Take a deep breath and count six seconds before you respond. Just try it. What's the worst that can happen? 5. Assess And Develop Your Own EI : What can I do to raise my E I? The first step is to identify your own emotions. Take responsibility for them. This is much harder. Learn what compassion and empathy are. This is much easier if you have taken the 1st 2 steps. Impossible. If you haven't read books on emotions, consult the mind, body and soul section of any good bookshop. Get involved with learning continuous professional development of other networks. Find a quiet place or time to express your feelings. Read emotional literature. Watch emotional movies. Label the feelings being acted out. Avoid people who invalidate you, some feeling words respected, optimistic, disrespected, supported, free, unmotivated, controlling. Rewarded People with high e I label their feelings rather than labeling people or situations distinguish between thoughts and feelings. Take responsibility for their feelings. Use their emotions to help make decisions. Show respect for other's feelings. I feel energized, not angry. Validate others. Feelings practice getting a positive value from their negative emotions. Don't advise command, control, criticize, blame or judge. Others avoid people who invalidity or don't respect feelings