What Great Managers Do Differently

Melissa Guller, Manager on a Mission

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12 Videos (49m)
    • Introduction: Management vs. Leadership

    • Transitioning from Contributor to Manager

    • Influence: Why Do People Follow You?

    • Motivation: Understanding Your Team

    • Creating a ROADMAP: Setting Goals & Hitting Them

    • Develop Your People with Management Mirroring

    • When and How to Delegate

    • Performance Management: Feedback & Tough Conversations

    • What To Do When Things Go Wrong (Or Right!)

    • Meetings with a Purpose

    • How to Run an Awesome Team That Scales

    • Conclusion: The Manager's Purpose


About This Class

Think about your favorite manager of all time. What was their secret? Which skills separated them from the bosses, teachers, or even coaches you couldn’t stand? And how can you quickly master those skills to become the manager employees are clamoring to work for?

You're about to find out.

Join Melissa Guller (Senior Manager, Sales Operations at IWT & 5-Star General Assembly Instructor) for a hands-on course about what great managers do differently.

In this short video training, you'll discover:

  • Why being a top individual contributor doesn't automatically make you a good manager (and how to transition like a pro)
  • Melissa's 7-point ROADMAP framework for achieving - not just setting - your biggest goals
  • The Management Mirroring technique to develop your people and unlock each team member's full potential
  • The right way to share feedback with your team (including the type hardly any managers use correctly)
  • The meetings and systems you need to run a successful, energized team that can scale
  • The secret to building influence and getting huge results, and the ultimate goal that all managers share

Whether you're a new manager or a seasoned vet, you’ll walk away with a clear action plan for managing a happy, top-performing team. If that seems intimidating, don’t worry. We’ll walk you through everything step by step.


Let's get started!

51 of 51 students recommendSee All

Even as a relatively experienced manager it's helpful to see some of the frameworks used to help sharpen your game.
This class is awesome! Every detail is helpful. Every information is empowering. It has really inspired me to do my job better as a manager. Through this class I found my ground. Thank you
This past December I was promoted to my first management position within my small non-profit organization. Over the course of a week I went from being a frontline worker to directly supervising a staff of six, all of whom were older and had more tenure than me, and one of whom I had initially been subordinate to. Since that time I've been seeking all the training opportunities I can get my hands on, and virtually everything I've accessed so far has been presented through the lens of older, male managers. While I greatly appreciate the perspective and wisdom of those seasoned professionals, I've struggled at times with the feeling that they can't fully grasp my position and some of the difficulties I feel as a young woman within my industry. After sitting through a variety of conferences and seminars hosted by my professional organization and recommended to me from others, I have to say that this SkillShare course blows them all out of the water. The topics are relevant, the learning materials are focused and to the point, and the information is clear, concrete, and concise. I've gained more confidence and more tips for practical application through this course than through any of the half-dozen or so trainings I've sat through up to this point. I would highly, highly recommend this content and hope that the teacher expands and creates further courses focusing on management and leadership.





Melissa Guller

Manager on a Mission

Kind Words

"Melissa is one of the best managers I've ever had, if not the best. She is great at giving me the support I need to succeed in my role, as well as communicating the vision and needs of the company. Her management style allows me to drive my own projects and push the business forward." - Erik L, Marketing Automation Specialist, Direct Report

"A brief list of Melissa's attributes would have to include: bright as they come, a great team player, dedicated to excellence i...

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