Play Speed
  • 0.5x
  • 1x (Normal)
  • 1.25x
  • 1.5x
  • 2x
10 Videos (18m)
    • Understanding Empathy Intro

    • Empathy objectives

    • Definition of Empathy

    • Empathy is not Sympathy

    • Demonstrating Empathy

    • Developing Empathy

    • Non verbal signals

    • Facial expressions alone can be misleading

    • Empathetic Listening

    • Empathy review


About This Class

Please sign up at for emotional intelligence news and resources.

This class looks at empathy and how to develop empathy by considering the impact of your actions on other people’s feelings.

Empathy is being able to see things from other people's perspective or understanding the emotions of others.  It is important to be able to see past your own views, opinions and circumstances.  Once you're willing to see other people's viewpoints and listen to their opinions, you'll be considered an empathetic communicator.

We review what behaviours are seen in empathetic communicators and explore a number of ways that you can improve your empathy to communicate better..

2 of 2 students recommendSee All

Great class. Lots of great information on how to read others. Especially when they don't tell you what is wrong. Or how they are feeling.





Robin Hills

Emotional Intelligence coach and facilitator

Hi. I'm Robin Hills.  It is my intention to offer the best and highest quality courses on emotional intelligence available through SkillShare and across the internet.  Teaching emotional intelligence skills is a challenge at the best of times.  I am not teaching any other type of classes on Skillshare as I am a specialist in emotional intelligence and it is the focus of my business.

These courses require you to take some ACTION and put into practice what you have learnt.

Please note that all classes are continually refined and updated to ensure they remain current and relevant.

I am an emotional intelligence coach, trainer and facilitator with over 30 years' business and commercial experience.  I am here to support and guide you.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace.

My articles and papers on resilience have been published in international books and journals.

Over the last couple of years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town and in Mumbai.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.