Understanding Empathy | Robin Hills | Skillshare
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10 Videos (18m)
    • Understanding Empathy Intro

    • Empathy objectives

    • Definition of Empathy

    • Empathy is not Sympathy

    • Demonstrating Empathy

    • Developing Empathy

    • Non verbal signals

    • Facial expressions alone can be misleading

    • Empathetic Listening

    • Empathy review


About This Class

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This class looks at empathy and how to develop empathy by considering the impact of your actions on other people’s feelings.

Empathy is being able to see things from other people's perspective or understanding the emotions of others.  It is important to be able to see past your own views, opinions and circumstances.  Once you're willing to see other people's viewpoints and listen to their opinions, you'll be considered an empathetic communicator.

We review what behaviours are seen in empathetic communicators and explore a number of ways that you can improve your empathy to communicate better..





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Robin Hills

Emotional Intelligence coach and facilitator

Hi. I'm Robin Hills. It is my intention to offer the best and highest quality courses on emotional intelligence available through SkillShare and across the internet. Teaching emotional intelligence skills is a challenge at the best of times. I am not teaching any other types of class as I am a specialist in emotional intelligence and it is the focus of my business.

These courses require you to take some ACTION and put into practice what you have learnt.

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