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Tired of Workplace Conflict? What Leaders Can Do to Resolve It

Liz Kislik, Management Consultant and Business Coach

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8 Videos (43m)
    • Introduction

      3:40
    • Different Kinds of Conflict at Work

      4:34
    • The Leader’s Responsibility

      7:23
    • How to Work on a Problem Together

      5:30
    • Breaking Down the Disagreement

      3:25
    • Common Sources of Workplace Conflict

      5:38
    • The Downsides of Consensus

      5:25
    • How to Use Values and Empathy to Resolve Conflict

      7:15

About This Class

Whether you’re a leader or want to be one, if you’re working with anyone else, you probably find yourself in the midst of conflict from time to time. In this class, management consultant and business coach Liz Kislik shares road-tested tips and techniques for dealing with conflict so employees can get out of their own way and do their best work.

You’ll learn why leaders are obligated to get involved when conflict arises, and how you can help employees resolve problems collaboratively, so you’re not playing a constant game of whack-a-mole. In the normal course of business, employees confront both structural and interpersonal problems. By leading the way with shared values, clear goals, and empathy, you’ll be able to show team members that we may be different, but we can work together effectively.

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Liz Kislik

Management Consultant and Business Coach

Liz Kislik is a management consultant and business coach. She helps organizations from family-run businesses and national nonprofits to the Fortune 500 solve their thorniest problems while strengthening their top and bottom lines in the process. She is a frequent contributor for Harvard Business Review, and spoke at TEDxBaylorSchool on Why There's So Much Conflict at Work and How to Fix It. She has served as adjunct faculty at Hofstra University and NYU. You can receive her free guide How to ...

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