The art of design critique and feedback | Silvia Sanchez | Skillshare

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The art of design critique and feedback

teacher avatar Silvia Sanchez, Consultant UX Designer

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

8 Lessons (21m)
    • 1. Welcome!

      1:17
    • 2. Why is critique important

      2:40
    • 3. What means critique

      2:20
    • 4. How to start

      2:54
    • 5. Tell the story

      3:49
    • 6. Giving critique

      2:52
    • 7. Receiving critique

      3:37
    • 8. Next Steps

      1:02
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About This Class

Have you ever sat through design critique? How did you feel? 

We are all trying to be better at what we do, but the only way to improve is with feedback. Giving and receiving feedback is a skill everyone should practice and develop.

Watch this course to learn how to formulate and articulate a high-quality feedback. Whether it's with peers, managers, colleagues, team members, friends, or family, the same principles apply across the board.

I will also provide you with resources to help you to write your story to ask for feedback and how to collect feedback. 

What you will learn:

  • Getting comfortable asking for feedback
  • Useful ways of how to give feedback
  • Improve your facilitation and presentation skills
  • Determine ways to answer to bad critique

Meet Your Teacher

Teacher Profile Image

Silvia Sanchez

Consultant UX Designer

Teacher

I'm a UX Consultant passionate about communication. I have been working with startups, global organizations within the travel industry, education and financial sector and public services.

 

My main goal and enthusiasm in UX are to understand client’s challenges and find solutions that engage them with high-converting experiences that meet the needs and user’s interests. I even run my own product so I understand the business struggles first hand!


I’m a passionate and creative person who likes to lives out of my comfort zone. I always try to put myself in other shoes as I believe that’s the start of a good relationship.

See full profile

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Transcripts

1. Welcome!: Hi there and welcome to the world of critique and feedback. This course is for anyone who wants to improve the way they communicate their designs and be better at giving and receiving feedback. So at the end of this course, you will be able to identify you have a leader in you. You will learn that everyone has an opportunity to participate. To recognize the benefits of feedback, to identify steps to effectively give critique. To improve your facilitation and presentation skills. To determine ways to answer, to buy critique, and to improve collaboration with your teams. As a result, you will improve design across a team and identify problems earlier on. Also through this course, I will show you tips and real practice examples how to improve and be better at giving and receiving feedback. I'm Sylvia, and together you and I, we're going to learn everything about his equity so you can feel more comfortable sharing your designs. 2. Why is critique important: My main role as a UX designer is to make sure that the client understand the business needs and the user needs so they can improve the products. It's important to highlight. Now one of our main goals as designers is to come out with high converting experiences that meet the needs and uses interests. As a UX designer, it's important to ensure that there is a balance between the business needs and the user needs. So python, my job is designing, but also communicating. This isn't really about. I designed this feature here you have it on, my work is on. We also need to cite and shade and to explain why we choose one design over other options. So to do that, we do design critique. And let me be vulnerable here. I was a type of person. I was a scare every time had to share or present my work and receive feedback. I used to take it too personally. And if you're also one of those people, good news because it's a learnable skill. We need to run man by that critique is important because it allows us to, with new people and grade bonds. It's a way to network with other departments so people are aware of what we do. Treatment, housemaid, your product, stronger view. Always think you're right, but don't get feedback from anyone else. How do you know for sure that we're doing? Is any good? Forces you to think about your designs and the decisions you took? Cookie can guide us to a better product, increases insight and perspective. It can give us new perspective and opens our eyes to stink. We may overlook or never considered in our designs. Cultivates a trustworthy workplace environment where people are able to share feedback. Everyone's a winner. With feedback and input from our peers and managers were able to learn and expand our horizontal while creating trusting relationships with others. To summarize, if when courts, ourselves and the team to do the exam reviews, we are creating a transparent and a collaborative atmosphere and work that give us the opportunity to become better workers. And people. 3. What means critique: What goes through your mind when you hear the word critique? It's really interesting if you ask a von, even if people are not from the XYM war, would do a thing about critique. And the fact is that critic has been with us for a long time. Even though it's pretty user to find someone who actually enjoys critique. Probably one of the reason is that we see the word critique mainly in a negative sense. And that provoke has to take it personally. Suitable me. I'm I doing the wrong? Do they expect something different from me? But the real question we should ask is, why do we feel this way? The trophies were confusing? Curing disease versus critique. Criticism is different. Criticism looks for disapproval of something or someone. While critique is always about something. Criticisms finds fault while critique looks at the structure. Criticism, those for what's lacking, where critique ask for clarification. Criticism is vague and general. Why critique is concrete and specific? How many times we hear comments like this? In all of these examples, we can see there is no aim for asking for clarification or for a better structure or a specific problem. And that's exactly why we are here. We now understand that these comments are not useful for showing problems or improving products. As a Teams, we need to aim for critique. At this point, we know one thing for sure. And if that critique is a positive thing, critique is a form of analysis. They use critical thinking. As we move towards creating and doing a design, we have the opportunity to stop and analyze who have done so far. So we can better understand how we can go further. 4. How to start: Let's imagine you are a kid and you want to be the best tennis player you can be. How might one go about this? We know that the VA, he is through like improvement and practice, but also through feedback. If you didn't receive feedback from your peers, how do you know you're going to be the best tennis player you can be. The idea here is to use favor to your advantage through the whole process. And the same happens with design critique. We cannot expect feedback only at the end of a process. We need to understand the sweet spot for when to ask for feedback. Design critique will not have the same effect, the bending on the stage we are with our designs. It's also important not to wait for fever to come to you. Take control and nice 45 minutes old day town. This way you get more time to think and evaluate other options. Instead of waiting for deadlines to call has you will have less control. But before asking for feedback is important to put some rules in place. It's important that every feedback is positive and constructive. Remember, everyone is equal. At this stage, we need to avoid problem-solving. And lastly, be nice. Sounds easy to do. But we will see through examples later on how easy is to make these mistakes. At this stage, we know that adding some rules in place will help us to be on the same page. But it's also important to know who will be critiquing how the sessions will be run on what's the goal of the session. For example, we could write an email and invite everyone we want feedback from. An idea could be something like, Good morning everyone. I'm planning to our thrity minutes of your time to discuss the design. We're currently working on this X feature. Specifically, I'm looking for some feedback on this as well. Zack parts of the feature. Please be aware that it is still a work in progress. The goal is to reach a common opinion and agreement on these designs so the team can move forward with an x bars. Following this pattern, we made sure that everyone who is coming have an idea of what to expect and how the meeting will be run. You now have everything ready to start a conversation about design critique in a way that will help you, your designs and your products to develop in a safe environment. 5. Tell the story: We see stories everywhere and TV, movies on social media, even our imagination, our stories. A study suggests that an average day drape is about 14 seconds long. And we have around 2000 of them. They nothing halls and keep human attention than stoves. These fortified so well, how we should start our design critique. It's important to tell the story in order for people to follow and understand what we're looking for. To tell a story in this entity, we should include, decide which designs you need some feedback. These will help you to find the purpose of the critique. Gathered a team which colleagues and stakeholders can help you to achieve your goals and give you a handy feedback to improve the product. Invite them in random 3D mode, but ensure they understand how to meet him will be run on what's a goal. Set the story and present. Enjoy the moment and tell the story behind your work. Spleen, the challenges you faced. Gather feedback. The sin of what people have to say about your designs, and gather all the feedback on writing. So you always can go back and check it. Check you have all the information you need. Do you have everything you need? Are the next steps. Clear? Work on it. This is a time for you to check the feedback you've received and exploring if it's useful feedback. Share with the team, the improvements made. It's important to go back to the team, are made them know that the feedback has been useful and helpful. Also, get them to check the changes you've made based on the feedback. Maybe they can help you improve it further. To tell a story you Wednesday fine to dab of people will find in the design critique, the person who is presenting and the person who's going to give feedback. If we ask them for feedback, is important that instead of like asking what we're doing wrong, we are asking what can we do better? So in this way, we're flipping the response in a positive mode. The other hand, when giving feedback, you will get specific. You will make it easier for the other person to absorb information and plan how to make the improvements. The main desk of our presenter is to present day work. But how you start this process can make a huge difference to our listeners. I will show you three tools that will help us to have a presentation. Goals. When you show your work, know your goals. Will problem is a design trying to solve. Why is it important to solve the problem for the user? On YZ, important for the business to solve this problem. Persona. Show the persona for the designs. Who is the target user. And remember to stay focus on what matters and big splitted scenarios. The show's narrative that describes the content you wish the product will be used. It's fascinating what storytelling can bring to this anchor tag. You start practicing even the smallest piece of informal feedback. Every day, you will start becoming a positive habit. You need to remember, you will find difficult people. But following these guidelines, you will help you to drive these people into the right track. 6. Giving critique: At this point, we understand the meaning of critique. We understand how important it is to put some rules in place. And we also understand the importance of telling a story. Let's see now what happens when we're giving critique. Don't see you. If the designers message does not come through clearly. As more questions. Avoid assumptions by simply asking questions. Balance positive feedback and negative feedback. Elite with questions. Stare by, gain more information, which shows interest in their thinking and provides a basis to get feedback on. For instance, where are you in your process? What can I help you with the most? Whether you choose this approach? Can you tell me more about your objectives? At this stage? Remember, we're using a critical thinking mindset instead of creative thinking. Have you ever been on one of those meetings when they started in the designs with I lack at Ally, I think I don't think you have myself. I've used that for a long time. And even now a fund the heart not to use one of that type of sentences. But as much as they are not intentional, it doesn't have for the conversation. For instance. The important part here is the y and other options. We asked for a reason so we can understand the Zionists thoughts and understand a weekend. Compare this design with other options that designer can have. Then are all the terms where we feel we are happy with what we see. But it's important to build a sentence that can be helpful for the conversation. Splint, why you think he looks quite. It's also good time to ask for opinions from others. So the conversation gives running. Taking these four questions into consideration before giving your feedback single way to turn the meeting into conversation that we'll have to iterate and improve the product. You don't have to agree or lag that designers decision, but they work deserves honest feedback. Put yourself in their shoes. Also, you may want to leave me their personal pronoun of you. So the design critique, it's about the design and not about them. 7. Receiving critique: The key when giving and receiving feedback is to remember, we all see things differently. Gathering different perspectives, you will allow you to have a clear image and picture of what's actually going on. So it's clear we need feedback from others to develop and improve our skills and our product. But let's explore the idea of what happens if we're receiving feedback that is not as useful as we expected? How should we answer to that? These are personal and k The happens to me why I was happy one of my planets. So this client had a product and they wanted a website, a way for selling it. One of the task we had was to design a font. So our folder connect with the brand and with the users. After Walker and it had a conversation with a client who was waiting for some feedback. And the answer was, I'm not too sure. Daft Punk works. I felt sad and angry after working for so many hours and death, trying and testing different versions and understanding what the client needed. And didn't feel that feedback was helping me to improve the product. But I knew I had two options, a defensive response or an explaining response. Which option do you think I talk? Yeah, I took the wrong options for sure I have done is to leave behind my feelings and explain the why of why decisions. But not only that, also explaining other options I explore that did the work. Although there is another way to answer disinfecting of feedback. And is answering with a question using questions like, what is about to design that is leading you to think like that. Can you tell me a little bit more about what aspects of the dance are no working will, might happen if we left it as prominent as it is. And the metrics affected eye technique that also help us to gather more information. And it's also used in design research, is to keep asking the question why. Using this method it will have a swan cover details of what exactly the person is trying to communicate. Here is an example of how we can use it. Stay holder. I think we should use less blue in the design. Designer. What is above the design that is leading you to think like that. Stakeholder. It's too much. If I squint my eyes. Blue is a dominant color. Designer. Why is important our blue not be the dominant color in the design. Stakeholder? We joined to stand out from our competitors. And almost all of the sides are some shade of blue. The way we as Y is very important. We don't want people to interpret our question as aggressive or combative. So it's recommended that we work toward the and our y's in a way that is more alike so the individuals can continue to share their feedback. Think about when you receive feedback from others. Is it useful? Do you know how to apply that feedback into your designs? Remember, there is no harm in taking some time and plan how you will like to give that feedback. 8. Next Steps: You have come so far. Congratulations. The key to remember is that designers dQ is just a tool or a personal attack on you or your character. It's a process that will help you to get better. And what Judo. If you remember, well, at the beginning of the course we ask the question, you see critic about MY work is part of what we do but doesn't define us. Our hobbies, our skills, and our characters define us. So next time you ask for feedback or you have a critique session. We should remember that critique is about improving our products and designs and we are not our product. So next time, Let's chill. Don't take it personal and enjoy cutie. Because at the end of the day, critique is a big part of what we do. So may as well enjoy it. Thank you.