The Psychology Of Great Customer Service

Vladimir Raykov, Marketing and Sales Manager

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10 Videos (41m)
    • Introduction

      2:08
    • Before We Start...

      1:34
    • Great Customer Service - Your Winning Strategy

      8:14
    • Speed Matters (1046 Customers Surveyed - Top 2 Key Findings)

      7:19
    • What Your Competitor Doesn't Do (But You Will)!

      4:19
    • Effective Listening

      4:26
    • Implement An Onboarding Sequence

      5:15
    • General Recap - the Psychology Of Great Customer Service

      4:11
    • Take Action - (Don't Skip)!

      1:57
    • Your Project And Next Steps...

      1:08

About This Class

Did you know that the most important metric in your business is not the cost per lead or subscriber? It is customer lifetime value. And I hope you are not one of those people who think that buying your product is the end of the customer’s journey. In fact, it’s the beginning and if you want to increase your customer lifetime value, you will have to provide great customer service!

Hi, my name is Vladimir Raykov and I’ve sold over 20000 digital products. I’ve learned a great deal during the process and now I want to share the best of what I’ve learned in terms of customer service!

The Psychology Of Great Customer Service is the last part in my program Marketing Psychology – How To Become A Master Of Influence.

Here is why you need to enroll now and what you will learn:

  • How to implement an Onboarding sequence that will WOW your customer, reduce refunds, remove buyer's remorse and increase customer happiness.
  • The two key findings or problems from a survey with 1046 participants. And the best free solutions.
  • The swipe files of the emails from my own onboarding sequence. Use them as an example.
  • The best piece of advice I’ve been offered by an old man with 50 years of top-level managerial experience.
  • One of the most valuable assets in your online business and how to protect it.
  • And much, much more. 

When you implement the techniques and master the skills from this program, your customers would continue doing business with you and they wouldn’t go to your competitor. Simply said, this means customer retention and generating more profit from the customers you already have!

If that sounds something that you want, you better watch this course from beginning to end!

My name is Vladimir Raykov and remember – Stay Purposeful!

P.S.

=> CLICK HERE Marketing Psychology: How To Influence The Lizard Brain Of Your Prospect

=> CLICK HERE Marketing Psychology: How To Become A Master Of Influence

=> CLICK HERE Marketing Psychology: How To Craft A Powerful Name For Your Digital Product

=> CLICK HERE Marketing Psychology: How To Create Online Courses Of Extremely High Quality

=> CLICK HERE Marketing Psychology: Talk To These 4 Types Of Learners And Win

=> CLICK HERE Marketing Psychology: Use Smart Pricing To Skyrocket Your Sales Guaranteed

=> CLICK HERE Marketing Psychology: The 3 Most Powerful Tools To Close More Sales (For Any Business)

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Students

1

Project

Vladimir Raykov

Marketing and Sales Manager

Vladimir Raykov works as a Marketing Manager at an innovative and highly developing company for software solutions.

Vladimir has a Bachelor's degree in Marketing and has successfully completed courses on a Master's level on Entrepreneurship and Innovation and Knowledge at Copenhagen Business School.

He is an author, blogger and one of his deepest passions is leadership - bringing out the best in people. Moreover, Vladimir is certified by Case Western Reserve University on a course - Inspiring Leadership Through Emotional Intelligence. The course was conducted by professor Richard Boyatzis.

Social Media enthusiast with more than 60000 followers on the two of his Twitter accounts (@vladimirraykov and @tech_innovator).

His highest priorities are family and friends. He does and is interested in online teaching and learning as he thinks that these two terms are the new currency of the future.

A strong believer in education, Vladimir is willing to share his knowledge with others.