The Power of Customer Engagement | Matt Bernstein | Skillshare
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8 Lessons (39m)
    • 1. Customer Engagement

      4:52
    • 2. KPI's and Goals

      5:01
    • 3. Engaging Content

      4:30
    • 4. Customer Channels

      2:11
    • 5. Customer Needs

      2:17
    • 6. Brand Marketing

      4:36
    • 7. Customer Success

      6:28
    • 8. Customer Value

      8:54

About This Class

Small businesses will often rely on their website for consumers to find them, so this is your opportunity to make a good impression with potential leads or returning customers. Therefore, you want to make sure that site keeps your visitors engaged and interested.


There are few brands that aren’t aware of the importance of being engaging on the web, but smaller companies often don’t believe they have the resources or time to be updating their websites on a more continuous basis with fresh and new content.