Team Leadership: Facilitation and Communication Essentials

Lawrence Miller, Lean Management Coach

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19 Lessons (3h 13m)
    • 1. Why Take This Course?

      4:32
    • 2. Introduction to Team Facilitation

      13:55
    • 3. What is Facilitation

      9:57
    • 4. 8 Essential Skills: Organizing, Clarifying & Reflecting

      15:09
    • 5. 8 Essential Skills: Motivating, Comforting and Controlling

      9:14
    • 6. 8 Essential Skills: Concluding

      7:33
    • 7. 8 Essential Skills: Resolving Conflicts

      15:19
    • 8. Clarifying Decision Styles

      19:08
    • 9. Consensus Reaching

      11:20
    • 10. Body Language

      7:23
    • 11. Effective Questions

      7:33
    • 12. Empathy and Active Listening

      7:18
    • 13. Acknowledging & Silence

      9:12
    • 14. "Straight Talk" - A Model for Giving Feedback

      14:26
    • 15. "Straight Talk" - A Model for Receiving Feedback

      7:42
    • 16. Virtual Facilitation - The Tools

      9:07
    • 17. Virtual Facilitation - PreWork

      8:31
    • 18. Virtual Facilitation - 11 Keys to Success

      12:12
    • 19. Summary

      3:51