Talking to Strangers: An Introduction to User Interviews

Jason Yuan, Designer

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10 Lessons (25m)
    • 1. Introduction

      2:42
    • 2. Interviews in Context

      2:29
    • 3. Finding Participants

      2:17
    • 4. Assembling a Team

      1:03
    • 5. Writing a Script

      2:30
    • 6. The Big Day

      1:23
    • 7. Taking Notes

      1:40
    • 8. Shaping the Conversation

      7:46
    • 9. Class Project

      0:27
    • 10. Finale

      2:16
13 students are watching this class

Project Description

Although semi-structured interviews and feel suspiciously like conversations, we have to keep in mind that at the end of the day, we are looking for qualitative data to fuel our design process. Therefore, a script or outline (however basic) is necessary for getting the most out of an user interview.

For our class project, you'll get the chance to work on a simple interview script from a template provided for reference. If you're stuck or don't have a specific project to use as a reference, try writing your script with an existing product in mind! 

After you're done, feel free to post the fruits of your labor in our gallery! Bonus points if you use your script to conduct a real interview! (Hint: leave enough space in your script for handwritten notes).

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