Tackling Difficult People with Barry Winbolt MSc | Barry Winbolt & Skill Boosters | Skillshare

Tackling Difficult People with Barry Winbolt MSc

Barry Winbolt & Skill Boosters, Training good people to be great

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13 Lessons (57m)
    • 1. Tackling difficult people - why take this course?

      1:46
    • 2. Introduction - Who are these difficult people?

      2:39
    • 3. What makes people difficult?

      2:38
    • 4. Types of difficult behaviour

      7:54
    • 5. Types of difficult behaviour

      7:25
    • 6. Four things to know about ourselves

      4:02
    • 7. The Three 'C's

      3:37
    • 8. Five guiding principles

      4:13
    • 9. Controlling your emotions

      4:49
    • 10. Think 'how' not 'what'

      4:10
    • 11. The ASSUME Strategy

      4:40
    • 12. The SALVAGE Strategy

      5:53
    • 13. What do good communicators do? Conclusion

      3:15
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In October 2018, we updated our review system to improve the way we collect feedback. Below are the reviews written before that update. You are welcome to edit your old review into the new system!

2 of 2 students recommend this class
I found the course amazing!