Skillshare - Lessons NewClasses

Tackling Difficult People with Barry Winbolt MSc

Barry Winbolt & Skill Boosters, Training good people to be great

Play Speed
  • 0.5x
  • 1x (Normal)
  • 1.25x
  • 1.5x
  • 2x
13 Lessons (57m)
    • 1. Tackling difficult people - why take this course?

      1:46
    • 2. Introduction - Who are these difficult people?

      2:39
    • 3. What makes people difficult?

      2:38
    • 4. Types of difficult behaviour

      7:54
    • 5. Types of difficult behaviour

      7:25
    • 6. Four things to know about ourselves

      4:02
    • 7. The Three 'C's

      3:37
    • 8. Five guiding principles

      4:13
    • 9. Controlling your emotions

      4:49
    • 10. Think 'how' not 'what'

      4:10
    • 11. The ASSUME Strategy

      4:40
    • 12. The SALVAGE Strategy

      5:53
    • 13. What do good communicators do? Conclusion

      3:15