Salesforce New User Training - Part 4 - RETAIN - Servicing Accounts with Salesforce Service Cloud

Mike Wheeler, Salesforce Developer/Trainer with 6 Certifications

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7 Videos (60m)
    • Introduction - Servicing Your Contacts and Accounts with the Salesforce Service Cloud

      1:22
    • Introducing and Understanding the Case Record

      5:25
    • Creating, Managing and Closing Cases in Salesforce

      13:07
    • Introducing the Salesforce Service Console

      8:50
    • Working in Queues

      11:18
    • Case Automation in Salesforce

      13:45
    • Case Collaboration with Chatter

      6:08

About This Class

In this fourth section of the Salesforce New User Training series of courses, we dive into the Service Cloud. I walk you through how to service Contacts and Accounts in Salesforce. You'll become familiar with the Service Console and work with Cases. We also cover Case Collaboration using Chatter.

Subscribe to my blog at http://mikewheelermedia.teachable.com/blog for updates.

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Mike Wheeler

Salesforce Developer/Trainer with 6 Certifications

I am the founder of MikeWheelerMedia.com, where I provide Salesforce Consulting, Development, and Training services, with a primary focus on Salesforce Certifications. I have 6 Salesforce Certifications.

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