Regain Your Time: Balancing Excellent Customer Service with a Healthy Schedule | Maura Thomas | Skillshare

Regain Your Time: Balancing Excellent Customer Service with a Healthy Schedule

Maura Thomas, Speaker, Trainer, Author

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6 Lessons (22m)
    • 1. Introduction

      1:13
    • 2. Why You're Overwhelmed & Distracted

      3:35
    • 3. Question Your Assumptions

      6:18
    • 4. High Performers vs. Workaholics

      3:31
    • 5. Creating a Productive Culture

      2:41
    • 6. Conclusion

      5:02

About This Class

In this class, you’ll learn to offer excellent customer service and fast response times, while still effectively managing distractions and keeping an appropriate work-life balance.

This class is geared toward small business owners, knowledge workers (those whose outputs are primarily information, communication, decisions, solutions to problems, creativity, innovation) and leaders of companies that employ knowledge workers.

If any of the following describe you, this class will help:

  • Your job seems to demand that you monitor your email (and other communication tools) constantly.
  • You feel busy all day, but you wish you made more progress on important work.
  • You wish you had a better work-life balance.
  • You feel distracted and overwhelmed more often than you would like.
  • You manage a team that exhibits any of these symptoms.