Quality and Environmental Cost Management

Krasimir Kirov, Operational Excellence Training

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13 Videos (1h 39m)
    • Introduction

    • Quality Costs

    • Quality Cost Measurement

    • Quality Cost Reporting

    • Quality Costs and Decision Making

    • Quality Cost Control - Choosing a Standard

    • Quality Cost Control - Performance Reports

    • Defining Environmental Costs

    • Environmental Cost Categories and Reports

    • Environmental Costing

    • Life-Cycle Cost Assessment

    • Strategic Environmental Cost Accounting

    • Closure


About This Class

Learn to Define, Measure and Report Quality and Environmental Costs and Improve the Overall Performance of Your Company!

Competitive forces are requiring firms to pay increasing attention to quality. Customers are demanding higher-quality products and services. Improving quality may actually be the key to survival for many firms. Improving process quality and the quality of products and services is a fundamental strategic objective that is part of any well-designed Balanced Scorecard. If quality is improved, then customer satisfaction increases; if customer satisfaction increases, then market share will increase; and if market share increases, then revenues will increase; moreover, if quality improves, then operating costs will also decrease. Thus, improving quality can increase market share and sales, while simultaneously decreasing costs. The overall effect enhances a firm’s financial and competitive position.

Responsible environmental management is an important focus for many companies. In fact, many companies spend hundreds of millions of dollars each year on environmental activities. Yet, environmental decisions are often made with little support from the cost management information system. Often, environmental decisions are made simply to comply with environmental regulation. In other words, a reactive approach, rather than a proactive approach to environmental cost management seems to be the norm. A proactive approach, however, is more promising if evidence exists that environmental damage can be prevented while simultaneously reducing costs. Proactive environmental decisions require information about environmental costs and benefits - information that has not existed as a separate and well-defined category.

You will learn:

  • You will be able to define quality, describe the various types of quality costs and approaches used for quality cost measurement.
  • You will have the ability to prepare and use different types of quality cost reports.
  • You will be able to gather quality cost information needed to control quality performance.
  • You will understand how to measure and reduce environmental costs.
  • You will have the ability to assign environmental costs to products and processes.
  • You will be able to exercise activity-based and strategic-based environmental control.

By completing this course you will be able to evaluate and improve the overall performance of your quality improvement programs and reduce costs by improving quality and environmental performance.






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Krasimir Kirov

Operational Excellence Training