Quality Systems, Models and Theories
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About the Course1:38
Developing a Quality Mission6:07
The Quality Plan6:41
Implementing a Quality Plan6:42
Balanced Scorecard Matrix4:49
ISO 9000 Quality Principles9:49
ISO 9001 Benefits3:54
Total Quality Management (TQM)6:24
Continual and Continuous Improvement3:46
The Six Sigma Methodology6:05
Quality Theorists and Their Philosophies7:40
Using Quality Systems0:52
About This Class
This Quality Systems, Models and Theories course gives you all the information you need to be a quality systems educated professional. In less than 3 hours you are going to learn about Quality Practice and Quality Systems Theory.
You will learn about the importance of creating a clear quality mission and policy and the steps required to do so. You'll also learn about the developing and deploying a quality plan and a system for measuring its effectiveness.
Quality Mission and Plans. Developing a quality mission requires collaboration among all organizational units, and is completed using several steps that we are going to learn together. The quality plan is a set of documentation that outlines an organization's quality practices, processes, and resources relating to a particular product or service.
Quality Plans Deployment. Every employee within an organization plays a part in the deployment of a quality plan. Upper management, middle management, and operative employees each play a unique and important role in rolling out the quality plan.
Measuring Effectiveness. Managers have several tools available to them to measure the strengths of their quality systems, each of which can give them a solid understanding of system effectiveness. The balanced scorecard is, one example, a measurement system that organizes a company's strategies into four balanced categories: financial, customer, internal business process and learning and growth.
And this course will provide you with a solid overview of the many different quality models and theories companies can use to improve their performance, as well as the impact various quality theorists have had on the quality movement.
ISO 9000. The ISO 9000 standards are based on eight principles of quality management that can be applied by senior managers to improve their organizations. Registration and implementation of the standards can provide companies with several benefits.
TQM. Total quality management (TQM) describes a Japanese-style approach to quality improvement, in which all members of an organization work to improve processes, products, and services, as well as their organization's culture.
CQI. Continuous quality improvement (CQI) recognizes the changing nature of customer needs. With its ultimate goal of customer satisfaction, CQI encourages managers to analyze capabilities and processes so they can be constantly improved.
Kaizen. Japanese companies use the term kaizen to describe continuous improvement at every level of an organization, which leads to improved products and services.
Six Sigma. Six Sigma has become a world standard and is significant to today's organizations that are using the methodology as part of their broader total quality management efforts to reduce process defects.
Benchmarking. An organization can use benchmarking to measure itself against best-in-class companies so it can improve its own performance. By using information gleaned from analyzing top competitors' practices, an organization can set and achieve goals that are both competitive and attainable.
Quality Theorists. Although there are far too many to discuss in detail, some of the key pioneers who have made significant contributions to the quality movement include Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, Joseph M. Juran, and Genichi Taguchi.
So, If you are interested in quality management and want the compact and information rich version of Quality Systems, Models and Theories, than this course is for you.
Thank you for your attention and see you in the course!
Sorin developed and delivered more than 20 courses on management, project management, computer literacy, human resources, career development, soft skills for employees and even corrections incidents management.
He is a certified Trainer and Project Manager, holding a master degree in International Relations and Policy Making and a bachelor degree in Law and Public Administration.
Sorin coordinated during the last 9 years projects of more than 100 million USD total value in areas of rule of law, regional development and human resources. Consultancy delivered for UNESCO and training for United Nations.
He has more than 10 years of middle/senior managerial experience within the civil service (justice, corrections, internal affairs, training), private sector (project management, consultancy, training) and NGO (industrial relations, rural development).
Sorin is also a certified International Computer Driving License (ICDL) tester and trainer for the United Nations Peacekeeping Missions, certified Human Resource Professional and a Public Manager (professional degree).