Mastering Business Analysis Communications | Teresa Bennett | Skillshare

Mastering Business Analysis Communications

Teresa Bennett, Business Analysis Expert

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16 Videos (1h 36m)
    • 1 Introduction Video

    • 2 IIBA Comm Intro

    • MBAC Video 1

    • MBAC Video 2

    • MBAC Video 3

    • MBAC Video 4

    • MBAC Video 5

    • MBAC Video 6

    • MBAC Video 7

    • MBAC Video 8

    • MBAC Video 9

    • MBAC Video 10

    • MBAC Video 11

    • MBAC Video 12

    • MBAC Video 13

    • MBAC Video 14


About This Class

Ever wonder how some business analysts are so confident and always seem to have it together? I'll show you how to be confident in communicating with stakeholders and gain their trust and respect.

Eliciting requirements from stakeholders is the most important part of a business analyst's job. Everything you do, everything you document is based on those requirements. In order to achieve success in this area, you must have excellent communication skills.

Master Specific Communication Techniques to Set Yourself Apart from the Growing Crowd of Business Analysts

  • Know what questions to ask and how to ask them to get detailed requirements from stakeholders
  • Learn the techniques you should be using to respond to stakeholders in order to facilitate positive discussion
  • Identify listening filters that are keeping you from hearing and understanding the complete message from stakeholders

In this course, we'll fix - together - the bad communication habits that are keeping you from getting detailed requirements - even the ones you don't realize you have!

To get the most out of this course, you should have an understanding of what the business analyst job function is.

Content and Overview

You'll begin the course with an overview of projects and project teams

You'll gain an understanding of how to identify listening filters and how to avoid them

To manage conversations, you'll learn the process of effective communication and how body language affects your requirements elicitation meetings.

You'll learn techniques that help you become a better listener and understand how you can use silence as a communication tool.

It's imperative to your success as a business analyst that you know what questions to ask to get at the right information. In this course, we'll review the different types of questions and I'll give you specific questions you can ask in meetings to help draw out the information you need from stakeholders and subject matter experts.

What am I going to get from this course?

  • 14 lectures and more than 90 minutes of content
  • Gain confidence in requirement sessions
  • Improved professional image through better communication
  • Know what questions to ask - and how to ask them - to elicit detailed requirements

Who is the target audience?

  • Current business analysts that are not confident in requirements elicitation meetings
  • Business analysts that are consistently missing requirements
  • Individuals that want to move into the business analyst career


As of March 30, 2018, we will no longer participate in the IIBA endorsed education provider (EEP) program. The fees for this program have doubled in the last year and in order to continue providing affordable training, we have chosen to stop participating in this program.

Based on the guidelines from the IIBA, you may be able to use the course work from Skillshare to qualify for CDUs needed to maintain/recertify your current IIBA certifications. We encourage you to review the current guidelines the IIBA has published to determine if you may use your Skillshare coursework for CDUs.





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Teresa Bennett

Business Analysis Expert

Hello, I'm Teresa.

I have 20+ years working in IT as a business analyst.

My road to success wasn't always smooth. Because I fell into the roles of Software Tester and Business Analyst by accident, I had to learn on my own by trial and error.

I have developed a system to help you be successful without all of that trial and error business. I'll give you proven strategies for becoming a successful Business Analyst.

I offer my experience and expertise so you c...

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