Master People skills : Connect, Build Trust and Read people | Romil Rambhad | Skillshare

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Master People skills : Connect, Build Trust and Read people

teacher avatar Romil Rambhad, Life strategist, Author and Speaker

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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

15 Lessons (1h 28m)
    • 1. People Skills Promo

    • 2. EQ and People Skills

    • 3. EQ key components

    • 4. Your Commitment

    • 5. Make Others Feel Commitment

    • 6. Connecting Factor

    • 7. Building Rapport Effectively

    • 8. Carry On Conversation With Ease

    • 9. Building Trust

    • 10. Keys to Others Heart

    • 11. 3 Personality types

    • 12. Read People's mind through Body language

    • 13. 5 Step system to Deal with Difficult people

    • 14. Make These 2 Things Part of Your life

    • 15. Thank you

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About This Class

In this course, you will learn all the people skills you will ever need!

Do you want to Master the Art of One to One communication with People?

You will learn the art of Charming people with your communication and becoming unforgettable so you can make new friends, get new clients, or simply attract more opportunities to your life.

You will also learn how to be more confident and comfortable in social events.

You will also have the tools and techniques to be more charismatic and become the most interesting person in the room.

You will Carry on Conversation with anyone.

You will learn to read other's Personalities and others' mind.

So my question to you is:

Would you like to learn People Skills: Connect, Build Trust and Read People so you can expand your horizon, grow your Business, Be a great Communicator ?

Everyone can learn People skills and Master them. Everyone can become socially successful as long as they have the best advice. My style is direct, to the point, no fluff and I only share what works & will give you the results you want fast.

This course is for people who would like to develop better social skills & communication skills in any category of your life; work, family, personal life, etc. If you are socially shy, I'll go over the basics so you can improve your social skills.

You will learn how to start any interaction, exactly what to say, how to never run out of things to say, how to connect with people, how to make friends, how to be confident & comfortable in social interactions, how to be the most interesting person in the room & so much more!

See you on the other side!

Meet Your Teacher

Teacher Profile Image

Romil Rambhad

Life strategist, Author and Speaker


Romil Rambhad is a life strategist and Author of a Personal growth book "The20 powerful keys to a better life".

He always lived with a mission of serving others through his work and making a positive impact in other's lives. Being an Engineer and  Masters in Business, he took a route different from what everyone has been doing. 

This had led him to study the human mind learning ancient mind and healing techniques (Vipassana, Reiki) and modern as well (Hypnosis, NLP, Life coaching) to help an individual enhance their potential, achieve their goals while staying happy and in peace from within.

He is reaching people through multiple social media platforms and his video content and podcast has inspired many people.

See full profile

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1. People Skills Promo: Why massing people's skill is so important. Maybe you are having a conversation with an important client, or maybe you're having the conversation in a social gathering. Or maybe you are having a crucial communication with your spouse, or maybe you are having a communication with your co-workers. Knowing how to have right conversation can be a game changer for you. The way you interact with and connect with people is crucial component of people since people still is not the bond tannin, but it is a skin which you can learn and improve. And as you improve, you will get better and better and test. My name is Roman or Amar. I'm a life coach, a speaker and author of Book 20 powerful fees to a better life. I was always interested and curious to know how humans think, interact and what is the psychology behind how we behave. In my previous job, I had been traveled a lot. I have been in sales and communicated with numerous people and also I've been coaching many people from and this had led me to more about humans and how to interact with them in appropriate way. This course will help you to master your one-to-one communication skills to have an impactful conversation with someone, one should connect, vary and convey their message. The S3 at the crucial things to connect and relate with anyone on a deeper level. So do you want to communicate the people on a deeper level? Do you want to understand them and convey your message in the most appropriate way so that other person can understand them and also read mind to their body language. If the answer to this question said yes, then this course is for you. I really hope to see you inside the quotes I have a lot of self to share, which will help you master skills. See you inside the quotes. 2. EQ and People Skills : Hello, welcome to the first module of this course. I am extremely glad you have selected this course and you're proceeding with the first models. You know, I could have easily started with the tricks and tips on how to improve your communication so that the people you're communicating with, you will build a strong communication with them and build a strong relationship. But you know what? I don't want you to improve your communication on the surface level. I want you to get benefit of this course and learn the tricks and tips which will help you on a deeper level. So I have very discourse in such a way which will help you to build your foundation first and then the upper layer will play its role. So it is crucial if you want your trees to give you tasty and bigger fruits, you have to vote on the foundation of the tree, which are the rules. And in this case, your roots are your communication routes. Are your people still roots are emotional intelligence? Absolutely. From childhood, we have tool that we have to study hard. You have to memorize things. We have to get good marks so that they can get a good job, so that we can be good at what we do. And I certainly agree with that. We have to be best at the core things which we are doing. But with DAC, the important component is people skills. If you don't have people skills won't be able to succeed in any of the Spirit of life. If your technical skills, it's the temples and that your non-technical skills are 85 percent, which are also your communication skills. The way you interact with people, the way you communicate with people, the way you engage with people. And that will define your success majorly in your life. And when I'm think that says, it doesn't mean professional success only. It made success in your social spill. It means success. Pulsars feel, it means success with your spouse. It means success with your clients. It means success with your colleagues. It means building a strong communication with whomever you are coming across it, you are able to create strong bond between two peoples when they're interacting. So do you want to learn this essential skills so it can deeply ingrained you and no matter what situation you come across, you will be able to deal with that situation with the people tactfully, intelligently, and so that you can be stronger connection with them. I have been so fortunate in my life in the initial stage of my career, and I have just started my career. I have took a job which was led to intense travelling onward country. So during the initial stage of career, I have visited almost all states. In that duration, I was able to interact with many people with different cultures, with different backgrounds, with different behaviors. And I was so fortunate that I was able to connect with them. I was able to bake strong connection with them and we'll stop them as three connected with me. And at that time I realized how important is communication skills, the way you interact with people, the way you communicate with people is so important. And after that, I have worked in a business development spiel for almost two years. When I was in business development, I was able to connect with many clients during that time. I was able to interact with them, to build communication with them. And during that time, I was truly studying the human mind, how the human behavior aside and these experiences have led me to understand that it is so crucial who have normal social skills and how to interact with people. And so this emotional intelligence is so crucial. Emotional intelligence is also called emotional quotient. So higher your emotional quotient is the vector u is equal to interact with people of Mecca. You will be able to communicate with people. The better you will be able to understand abilities, emotions, and does this, which can be improved as well. So this entire goals will not above only the knowledge, but it will also be the implementation part. With every module, there will be a workspace for you. And after you have implemented the things which you have learned in a module, you have to do in the worksheet, and then you can proceed with the next module. And this is how this modules, this course will help you. You have to implement the things which you are learning. That only two will be helpful to you to improve your communication skills, to improve your people skills. The way you interact with people who have studied emotional intelligence. And one of the best person I have referred was Daniel Goleman. He's a psychologist and according to him, emotional intelligence have five important components. And in the next video, we will discuss what these components are. And there is also a worksheet which we will discuss in the next video. See you in the next video. 3. EQ key components: In the last video, we came into realization that how important IV, emotional intelligence. And the higher the emotional intelligence, the successful person will be success not only in professional sphere, but also in his personal life, also in his social life. And people are able to build connections strongly with them and have a great and long-lasting relationship. And in this video, we will learn the five components of emotional intelligence. The first component is self-awareness. So what exactly is self-awareness? How aware you are with who you are? Are you aware with your emotions, how you're feeling at the moment right now? Are you aware of your strengths? Are you aware of your limitations? Are you aware that how your actions and having effect on others and how other people are feeling. This are important part of self-awareness. That time when I was graduated from my colleagues and I was looking for a job and for that, I have to prepare a resume. And during that time, all the students or the people who are looking for a job and they're referring each of those resume. They were looking for resume which is standard, which is professional. And people are willing to take their resume angry back, and for that, they have Gu prepare their resume according to the standard of companies, right? So in that there was a swot analysis, in that there was mention of strength and weakness, right? So most of the people what they did, they were writing the strength and weakness, not according to them, but what company was looking for. And this is what most of us are doing. People are not aware of exactly who we are, but we are portraying the image of us or the mind of people. What they want us to be, is in fact true. Any familiar it who you are, and this is bought all self-awareness is about. The second component is self-regulation. If the self-awareness posts about recognizing our emotions, then the self-regulation is about balancing our emotions. For example, you had an argument with your spouse and maybe you had an argument with your family members. Are you totally disagree with them and you're angry on them. But at that moment, you are able to balance your emotions and portray yourself as a more common, maybe inside you are in total angle, but you have balanced stack emotions and you're portraying more of your balances side to them. And this is what self-regulation is about. Humans have 27 emotions with them. Each of them are so intense, like sadness, like love, like age, like angle. There are 27 emotions and your accordingly portraying the emotion, the action which I'm required according to situation, then your self-regulation is absolutely good and it is one of the crucial component of emotional intelligence. That third component is empathy. Seen many people confuse between sympathy and empathy, but there is a huge difference between them. But we have to understand what exactly it is. So let's understand this with an example. Assume that you're visiting a monument and on the wheel, you saw a four-year child was begging you for money. Who is asking you for his foot. So you will feel sympathy that add this younger age is asking and his begging for his food, his money at that time working for you. You think that he what, what empathy means. You're putting yourself in the shoes of others. Like you're seeing yourself as a child. How that child has felt during that time is bought. Empathy fees. And empathy is the strongest way of communicating and connecting any people. Most of the problems in relationship occurs when they are not able to empathize with others. For example, your spouse today, how to plan a movie tonight. And you have totally agreed that you will be available at 80 clock shop. You will be available for the movie. She had made all the prior arrangements, shall book the ticket. Also plan for a candlelight dinner. And for some reason, because of the workload, maybe your boss have given you something which is very important. You are not able to reach the eight and the plan was cancers and that time. But you will reach home. Just spouse require reality, right? That you aren't giving importance to her and you are only giving importance to your work. And you will at that time that your work is so important and you can't say no to each of them at that time, what happened is they both are stuck with the concept that totally attached with the concept of themselves. And at that time they are not able to see what the other person was feeling. And in this situation, just see yourself as your spouse. Just reverse your soul? Yes, I tried to understand this situation from her anger. What hope assumption knows maybe many of the movie plants in the past have been canceled. Because of your work, maybe you are not giving more time to your spouse and best things from past stuck in her brain. So in this situation, if you applied to understand the situation of your spouse, maybe she will be able to relate with you and you will be able to connect to the tank leaky and understand the situation and come to a conclusion which are favorable for both of you. And this is how important is empathy to understand the people on a deeper level of sewing level so you're able to see yourself on those shoes. The fourth component of emotional intelligence is motivation. I've created a complete falls on motivation, which is called Seven strategies of self-motivation can check out that course. What to say it in short, there are two types of motivation. When is external motivation? And this external motivation comes from your statements, from your money. Maybe the increment which are looking for, these are the things which drives you, which gives them motivation. And the other is intrinsic motivation. And this is your passion, which is your purpose, which dies you internally, you don't need external motivation. And in any case, if you're self-motivated, you don't need others to motivate you, then you have a high emotional quotient. Fifth component of emotional intelligence is social skills. From the moment a human is born, is the time even die. He will continuously interact with numerous thousands lacks maybe millions of people. Today we have the park, communicate with millions of people. So we are going to impact numerous people throughout communication, the way we communicate the baby, engage with people. So this is what we can't avoid. So social skills or social interaction is a part of being human. From the time you're born, you are interacting with your parents, then you are interacting with their siblings, are interacting with your friends, but you are made in school. Then you are interacting with their college tense. And then you are interacting with the whole world when you're joining a company, when you are doing a job and maybe you're starting a business at that time, you are expanding your horizons. But one thing which is common is interaction between people who can now get familiar with five key components of emotional intelligence. How the thing is, I mentioned in Worksheet, 25 questions for self-evident, that are five question for self-regulation. There are five questions for motivation, for empathy, and for social skills. 55, our total 25 questions. And out of the options, you have to select the best options which suits so forth, sanctity of what you have followed in now. And it will give you clarity of value stack in self-awareness. Where do you stand in self-regulation? Where you stand in empathy. Where do you stand in motivation? And that you stand in social skills. So where the score is lacking, you have to improve it. So before jumping on to the next module, which I will share that tricks and tips which will help you in the real world. Before that, you have to be aware of your emotional quotient. These are jumping into the next module without doing this homework, this course, to be so helpful to you. So it is crucial that each models work, you complete it. You can take the printout or maybe you can note it down on your ID. And the score which will come out, will be a reflection of your present personality, which anytime can be improved. And at the end of this course, you will be a person who will be better at their communication skills, you in better at people's skills. And this will certainly help you see you in the next module. 4. Your Commitment : Welcome to the second module of this course. In the first module, we have learned about emotional intelligence and what are the factors which are involved in improving one's emotional intelligence and how important it is to have high emotional intelligence. And I hope you have completed the worksheet, which I have given in the first module. So now at this point, at the present moment, you are aware about your peasant emotional quotient. So now at this point you're aware of where do you stand in self-awareness? Where do you stand in self-regulation? Where you stand in empathy, where they stand in motivation, and where do you stand in social skills? If you haven't done the worksheet, it is so crucial to be aware of where do you stand in emotional intelligence area? Because that is the foundation of how influential you will be in connecting and interacting with people. And in this module, I will be sharing with you some real and practical people skills which will help you to engage and interact with people with, connect with people so efficiently. If you have enrolled in this course, I'm quite sure that you have read a few books on improving your people skills. Or maybe you have read a few articles, or maybe you have gone through some videos which will help you to improve your people skills. But why is it so that even after learning so much skills, you already have some knowledge regarding people's skills, but still it is not implementable. It is not applicable in real life. We are not able to see the results which we are looking for. Knowledge of people's skills is everywhere. But the thing which is lacking a structure and implementable part, yes, without having a structure and without having an implementable strategy, it is very difficult to apply your knowledge in the real world. So this module and the whole course is on the implementable part and the strategies I will be sharing with you from this moment will be so useful for you in the real life. So before starting the people skills, I need a commitment from you. Yes. Take a book or a paper or an ID and just write in that book, I am committed to improving my people skills. I'm ready to apply the skills which are shared in this course. In real life for 11 days, I will be committed to apply the principles in real life for 11 days. Yes, you heard it right there. 11 strategies I will be sharing with you. You have to implement this each day on real people. Yes, so that you can use that strategy in the real-world. And you can also monitor the feedback you're getting from people. You can see the connection, you can see the engagement from them. And you can certainly say that the principles I'm sharing with you are so useful in your real life. In this module, I have attached a worksheet in that each day you have to use when people's skills, one strategy per day on the people you can use it on stranger, you can use it on your spouse, you can use it on your neighbor, you can use it on your colleagues itself. So implementing this skill in the real world is so essential to see how powerful that techniques, the strategies are. From the next video, I'll be sharing with you the people skill. See you in the next video for the first people skill strategy, see you in the next video. 5. Make Others Feel Commitment : The first strategy to improve your people skill is making others feel important. Yes, as a human, we all want to feel important no matter what the circumstances are. Isn't it true? You want to feel special, you want to feel important. And the thing is, people don't know how to make those three important. So we have to take care while how we communicate with others, how you can make others important is a crucial question, because people won't remember your clothes, how you look on what you said. But they will certainly remember how you make them PHI. For example, in your home itself, we can take example that your spouse cook a dish for you. And she have cooked that dish for the first time. And even she don't know how that dish will be. And you have tasted that dish right now, and that taste is not that good. So there are two extreme things you can do in this situation, in this communication. The first is honestly telling your spouse that the foot is not at all good while saying this, it will make her feel bad. And the second thing is flooding her with appreciation for the foot, which is not true. I bought these things need to be avoided because after she'd taste the food, she will come to know that the appreciation you gave to her was not was not genuine. And there is a third way yes, which will make her feel good as well as you will also convey the message that the food can be improved. What you can tell her in this situation, that you really appreciate her efforts of making a new dish. But that dish can be more better. It can't taste better. So in this situation, you have appreciated her efforts and which is true because she had given her time and energy for cooking that new dish for you and it'll make her feel good about herself. It is a two-step formula to make others feel important. The first is observed, the second is appreciate. The first is observed. The second is appreciate. Observe the people which is in front of you. One thing which they have, which is good during the communication with anyone, it may be with your spouse, your colleagues, your neighbors, or anyone. You have to observe what is good in that situation in that person. Second is you have to appreciate that this is as simple as that. But that quality needs to be real. It should be real, it should be authentic. It shouldn't be fade. Because if you're faking inequality that the other person will come to know and eventually they will not feel good about it. And they will find that you are not a genuine person. So it is important that you observe the thing which you find in person is true, is really, really appreciate it. And the second is you have to appreciate the person for that specific quantity or that specific thing that it for you. And there is a task for you regarding this specific skill. In the complete day, you have to see three peoples. You have to communicate with them. You have to observe while communicating with them. What are the qualities they have? And you have to appreciate them. And you have to notice what are the things which you have monitored, which you haven't monitored before. But this will help you improve your communication skills and build a better communication with people. And the same technique I used with many people while coaching them. He was back when I was in business development profession. I wasn't really appreciation of my boss. Yes. The way he communicated with people, the way he interacted with people, and it was always making the other person who is in front of him more special, more important than him. Whole focus was in the person who is in front of him. It may be it's clients, if maybe his employees. But this skill I have learned from him, I was continuously observing him that how we interact with people and how there is a smile on his face while interacting with them. And this gill actual am gathered from him. He was always observing the people who is in front of them and appreciating it. Observing, appreciating, and the skill will certainly help you in your journey. Before jumping to the next skill, I want you to try this on three people and then you can continue with the next skill. 6. Connecting Factor : The second strategy for improving your week will still is genuine smile. Do you like seeing a face who is always smiling when they see you? Are you like a face who's not smiling his throne? Absolutely. We love people who smile because they want to communicate with them. They seem more happy, they seem more trustworthy. And this is why smiling while communication is one of the crucial strategy. Let's take an example of a real person. His name is Raul. His relationship, that is, neighbors was not coded. Nobody in his neighborhood, nobody in his society was in favor of talking with him because this phase is always drawn because he was not engaging. Neither he was interested in talking with other people. And even if Rahul is passing nearby from people, nobody would notice them, nobody will be gradient. Then he made a small change initiative. You remain the same, just one change. And that one change was smiling. So now, whenever he's going to buy some food for his home, is giving a smile to the store in charge. Or maybe he's seeing some children playing in the playground is giving them a sweet smile. The people who are bypassing him, he's giving smile to them. And what he had noticed was something amazing that people also gave smile to him. Isn't that amazing? We love to see people smile because when they smile, they feed that people is smiling because of ten. And it may feel others important as well. The Rahul had made this change permanent in his life. And because of this strategy, which is so simple and which can be easily done, but still people avoid it. And because of this, one simple thing is personal relationship improved drastically? They are initiating the conversation because Raul have started smiling after seeing them. While using this genuine smile strategy. You have to be aware what mindset the person isn't. If you're having argument with people who is in front of you, you have to avoid smiling. That's a normal tendency. We shouldn't smile at that moment. Else, if you're meeting a stranger, they're going on a social gathering where you are ready to mingle the people. And this is the time when you should give them a genuine smile. And absolutely the smile which you are giving should be real because people will be able to identify the smile is fake or not. This strategy can be extremely beneficial for the people who are into work, or maybe they are shy to communicate with people. So for today your task is think three people from your society, from your neighbors, and giving a smile to them and ask them, how are you? Just use this simple strategy and you will see a drastic change in your relationship with that specific person. I can assure you that. So smile and asking a genuine question, how are you is a very powerful tool. You can build a strong relationship with the people you are communicating with. Complete this task and I will be sharing the next strategy with you regarding people's skill. The third strategy for improving your people skills is what IT technique. I use someone a fan of DC comic or malice, in that there are superheroes. They have some special powers with them. And that vowel specially makes them powerful, but also unique. It makes them special. And because of that, they seem different than adults. Like Spiderman. He can walk on walls like tar. He had a special hammer which gives him superhuman powers. So what you have to do is while communicating with the person was in front of you, you have to make them fee unique. How you can make them feel unique is by appreciating their qualities. Or maybe you have to see what are the things they have. Different band adults, because every individual, every individual is different. We can't compare any individual with other. So if you make other fields special about themselves, they will start liking you. For example, now you can see me. What other things you can see special or unique in me. Maybe I have war a watch. You like it and you are talking about it, that this watch is so amazing. And you light this watch. Maybe you like the shape of my Beale. And you're talking about how naturally that beard look at these are the things you like in me and that's why you're appreciating it. What are the things that Paulson have special in them? Do they have some tattoo which are those don't have? Do they have a texture of hair which makes them special? Are their hair long or sharp or some unique haircut they have, which makes them special. Do they have some features which make them special? You have to observe that special thing in them, that unique thing in them, and start appreciating that. So for this, Use your family members, use this strategy on your family members. See what are the things they have special in them because you know them better than anyone else. And this strategy, when you use on people's, especially when you need a favor, they will readily accept the favor that you want. And you will agree with me. If you implement this strategy with your family members, with your spouse, you will see a drastic improvement in your relationship with your near ones. So use this strategy on the family members and friends. And I will share the next strategy in the next video. 7. Building Rapport Effectively : The fourth strategy which will help you improve your people skill is focus on the conversation. Today's world is that we are not able to focus on one thing for a longer duration. We are continuously distracted, distracted world during this time, if you're able to give your full attention to the people you are talking with. He will really appreciate that and he really want back that you should give your full attention to people. So while communicating with any of the people, what you have to do is use these two strategies. The first is eliminate distractions. When I say distraction, anything which is other than your communication is their distraction. And distraction can be environmental, which can be your phone, your emails, other people talking with you. This can be some external distraction. And your mental distraction is, you're thinking something which is not related with the conversation you are having right now. So both this things which are external and mental should be avoided and you should be able to focus totally on the conversation you are having right now. It will make them feel so special, so important. And you will gain trust from that people, which you really want during a communication. And this will improve your people skills. So drastically. I understand that focusing on a conversation or focusing on one task is a challenge. Because in distracted world, in this distracted world, attention span of people you've done year, a digital gadget is 40 seconds. Yes. So that's the reason while communicating with them, you have to avoid your phone. You have to keep your phone on your pocket. And this will make the other person feel that yes, they are more important than your phone, then you're distraction. And the second thing you can do is ask better questions. When you focus on a conversation. It is not about just listening. It is also about asking questions. And when you're asking questions, which is a relative with the topic the person is talking. They really feel that you are involved in the conversation and you enjoy having conversation with them. And this will make your communication, your engagement, your connection with that person, so special, so magnetic. And you will become a magnet, which will attract a lot of right people towards you want to engage and communicate with you. So from now, having conversation with anyone without having a digital gadget on your hand? Yes. That's the key. You have to monitor yourself for how much time, how much minute you can stay on a communication. Focus on communication without distracting yourself. You have to monitor your Santiago, absorbed yourself and you have to improve that duration. This will help you improve your communication so drastically. Fifth strategy, which I'll be sharing with you, which will help you improve your people skill is asking open ended questions. In the fourth strategy, we have said we have to eliminate distractions and we have to ask it questions. And there are two types of questions we can certainly ask. One is closed ended questions. Closed-ended questions can be, for example, will you do a favor for me? Do you need this phone? May I use your phone? Do you like playing cricket? Is football your favorite game? These are the questions which are called closed ended questions. In this, the person who is in front of you, you have only two options, yes or no. He can't expand on the questions which you have asked. So instead of that, so give them the opportunity to explain it. For example, you can ask, what do you think about this situation? What is your biggest fear? What is your best travel experience? So these are the questions which are open-ended, like you are given the opportunity to them to explain the questions and answer them briefly. This will make them open, this will make them open and connect with you better. And this is so crucial to build a connection with people, because people will give their energy to you when they're engaged, when they're involved, when they're giving their energy, when they're giving their time to you, the best way is involved them in your communication. And for involving them, you have to ask better questions and best way I can say that ask open-ended questions. People really want to open up, but they are willing to open up with people who are trustworthy, who they can trust, the people who are willing to listen to what they have to say. So for that, you have to ask open-ended questions, but relevant questions, which is applicable to the situation you are in. So they are willing to open up and express themselves, War openly to you to build a strong and meaningful connection. 8. Carry On Conversation With Ease: The sixth strategy which will help you to improve your people skill is saying their name. Isn't that simple. Have you thought that I will be sharing the strict strategy with you? But this is so important, is so crucial because four people, one word, which is so important for everyone, it is their own name. How do you feel when someone is talking with you by pointing out your name first, it make you feel specific, it make you feel special because that name is your identity. For every individual. That identity is so near to their heart. So by spelling their name first on in a conversation, if you're taking their name, it is making them individually most stronger. You're making them feel powerful. You're making them feel special. So while having conversation with anyone, spell their name, while having communication. If you aren't using their name while communicating from today itself. If you're communicating with your spouse, if they're communicating with their neighbors, if you're communicating with your colleagues, you can use this strategy, essentially. Also this strategy can be used on strangers if you're meeting them for the first time, ask them their name and while communicating with them, you can use their name while communicating. This can be also virtual as well as physical. During war time, this will be crucial, this will be helpful. But if you are communicating physically, this will be more impactful. If you're ready to make an impact, start using their name often while having communication with them. Just one consideration is while spending their name, spell their name right? If you find that name is unique and which is not easily sparing, ask them how to spell their name and spell it. They will really feel special. What I have seen is that people were seeing me by my name, Rommel, but they are not spelling it correctly. So I don't feel attached to them. I disconnect with them. Immediately. I disconnect with them. But the people who say my name, Kentucky, I feel that this people this person can get me getting them name right is crucial and spelling them name correctly is so important. So try using this in your conversation. The seventh strategy for improving your people skills is parroting. Technique. Doesn't sound like barrier. And we have an image of some kind. But in this parenting technique, we're using this specific parroting technique when you're having communication with someone, but you are lacking topics and you are not able to get what would speak on. So in this time, during this time, what do you have to do? The person is saying something and you have to repeat his end three words. For example, you're talking with your friend and he's saying he had a near death experience. So you have to pick that end three words and you have to say near death experience. So your friend will expand on that topic. And he will continue to say, elaborate on that specific topic which they want to explain on. So you can continuously use this parenting technique when you don't have any specific topic or you want other person to connect with you, other person to say more and you want to listen more. So this is a perfect way. The parroting technique is perfect for other people, for the other person to open up during the conversation. So use the three words when they're spelling your catch that and you have to spell that again, so they will start elaborating on that. So this is a technique which will certainly help you to open up the other person who is communicating with you. 9. Building Trust: The aids strategy, which will help you improve your people still is common ground while talking. Everyone have their interests and how it will be when you have a common interest and you are communicating with them. It will be so engaging, it will be so interesting and people want to communicate with you on that specific topic. For example, one of the experience I remember from my past when I wasn't business development, that I've went to meet a client, which I was meeting for the first time. I went to his office to office was luxurious. It was so lavished. I was sitting outside for five minutes. And after that, he called me inside the cabin. And as soon as I went there, I smelled a very beautiful perfume over there. And I also saw some books which also interested me. I was meeting him for the first time. So after giving him a gentle smile and a introduction about myself, I haven't started promoting my product. What I did was I started talking on the topic he's interested in. And his interest was reflected in his cabin. The books he had was so interesting because I have read that book. So we had half an hour discussion on that book. And can you imagine on the next day, I got older from him just because I had built a connection with him. It was not because of book, it was because of the common topic which we both shared. So you have to see what is the interest other people is having. The other person is happy. It can be a hobby, it can be a sport, it can be intrest, anything which you know about the person. And you have to pick that interest. And you are to talk on that interests and let him talk and have a conversation which actually interests them. And this will make you feel more connected. I've experienced this when I was traveling all over the country. So I have the detect but not during one of the trip. And in that trip, I was there in that city of but now for two months. And in that state, most of the people was communicating in Hindi language and my native language was Marathi. So for 1.5 Mn totally, I wasn't able to communicate on my mother language with anyone because no one was able to understand that. I remember one of the incident when I was in Patna. I used to go in a park every evening. I just love that time spending over there. And there was a shop in which I was buying a coke and one person was talking in Baratti while he was in phone. And I immediately felt that connection with them because we had the same language we can communicate with them. And I started communicating with him. We had talked for almost 10 because we have that common thread, or speaking in Marathi. And he was belonging from the same region which I was born and brought up on that one small intrest can actually build your relationship and you can create a great born using that small thread. And you have to catch that thread correctly and speak on that thread, on that interest, which you both are on the 9th strategy which will help you to improve your communication scale. The people skill is grape wine technique. When I heard about this grid point technique, I was so fascinated to know what exactly is grape wine because the name itself make us curious to know about this technique. So this technique is about complementing other people, but indirectly, yes, indirectly, we have talked about many strategies in which we are appreciating the quality of people that think that people had, and we're appreciating him directly. But in this grid point technique, what we are doing is we are still appreciating it. But indirectly, what I mean to say indirectly 0s two other person to the third person involvement. For example, you want to build a strong communication with your manager who is above you and your increment. Your growth is dependent on your communication and your work ethics and the relation which you have that you're managing. So what you can do is while having conversation with other people who are also in your group. Just talk good about your manager to leadership skills your manager have. How tactfully it tackles the most critical situation, how we handled client and everything about your manager with your colleagues. It will do two things while your group member is having communication with your manager, that topic will come, that you are appreciating the quality of manager. And the manager will come to know by the third medium. And he will really appreciate people compliment you when you are in front of them, but they never compliment when you're not there. Through this, you are building a trust in your manager's eyes that you are something trustworthy and you really appreciate the skills that person have, the leadership skills you have, and also the group members who are surrounded by, they will respect you and they will trust you for the words you say. So this will lay a strong foundation. People will trust you. People will appreciate you, and people will start trusting you with their secrets to start using this strategy and see how this works for you. 10. Keys to Others Heart: Tenth strategy which will help you to improve your people skill is respect others, opinions. I certainly believe the people who are watching the course right now already have a lot of respect while they're talking with people. But sometimes while having argument, while having communication with people, where our communication doesn't match with disrespect each other in some way which hurt others. So we have to respect what other person is talking. We have to certainly accept that every individual is unique, is different because everyone experiences different. Everyone Culture is different. Everyone religion is different. Everyone upbringing is different. Everyone's environment is different. So we have to appreciate, we have to accept the person as they are. And they have total right to share their experience, their views in front of you, without disrespecting them and respecting them, actually makes you more respectful. And people are willing to communicate with people who are respectful towards others. So while having communication with any of them, you have to be respectful. You don't have to disrespect for any of the things they're saying. After completing the whole thing, you can say your views to them, but you have to respectful while saying it. And it will make you a better communicator. Because a strong communicator is powerful than he is respectful towards others. And by respecting others, you make those feel more special, more important. And this is what a good communication, a good people, skilled person always do that. Respect others, opinions, others views, but they follow what they feel is right for them to 11 strategy, which will help you to improve your communication skills, your people skill. I've kept this for the last and the best is here, which is active listening. While in communication when you're replying someone without understanding is called passive listening. Because you are not totally alert what people are saying and your whole focus is on yourselves. While in active listening, you are more focused on others. You're totally listening. You're more open to what other person is saying. And then this mode, you are more receptive to what other person is saying. And you're not biased, you're totally able to relate what the other person is saying. You respect them, just listening the whole thing, and then you're giving your valuable feedback on the conversation. You are speaking 20 percent of the time and listening 80% of the time. Because this will also make your mind more receptive to ideas, to carbs. And you will have that space between the thinking and speaking. You will have that processing time and you will give a valuable feed to the person which was peaking. So you have to respond and not react. React comes impulsively, but respond comes with conscious thinking and giving a valuable feedback Yao to do active listening and not passive listening, you have to do active listening and not passive listening. And this will make your relationships more fruitful. Be known as a better communicator. And this will also impact your all sorts of relationships which you are engaged in and all the communication which are having the people see you in the next module. But before jumping right on to the module 3, you have to complete your worksheet for this module. This will certainly help to implement the 11th skills I have shared in this in your real life. See you in the next module, Module 3. 11. 3 Personality types: Welcome to the third module of mastering people's skills. In the first module, we have learned what exactly is emotional intelligence and how it is related with people's skills. And you have also learned about what are the essential components which leads to better emotional quotient. And also you are familiar with what exactly your emotional intelligence is at this moment. In the second module, we have learned about essential people skills. You have learned about London strategies through which we are able to connect with people better and we are able to engage with them. And have also implemented the lemon strategies with real people. And in the third module, we will learn about body language. Body language are signals from our subconscious mind so that things which people are hiding or they are not able to express themselves verbally. It is indirectly shown in their body language and body language can't lie. So if you develop the ability to recognize people, to read people's mind through body language. You will be one of the greatest communicator and the person who is standing in front of you, you will be able to connect with them better way by understanding their body language too. Accordingly, you can manage your body language and connect with the other person better. So before directly jumping into the body language, let's understand the three basic types of personalities you may have experienced this, that technique which we have applied on one person, which was actually beneficial to him. The fame technique was not beneficial to other. So the response from both people was different. It was applicable to one, but the fame technique wasn't applicable to other. Why is it so? Because would-be people had different personalities. So knowing exactly what personality you're talking with, you will able to adjust your search accordingly so you can communicate with the other person was standing in front of you in a better way in appropriately in the appropriate language, in appropriate body language. So the other person can relate with you and you can connect with them in a better way. So the first type of personality is visually. These people believe trust when they look and see into things, you will ideally see that this type of people prefer eye contact and visual people while saying they use words like, see what you mean, things are looking good. I had a look at your perspective. They use words which portray more of their personality. And by this, you can able to identify their personality type and visual type of personality are 70% of people. Yes, majority of them are visuals. The second type of Earth's density is auditory. This type of people's trust and beliefs and learns more when they hear it. Auditory type of people will turn their ears towards you. Why listening to you? Because they listen, they believes that trust when they hear it properly. So the sound matters more to them. The auditory type of people will say more words like I hear what you say. He told me that details. I like to listen to his ideas. So they will use more of the words which will have sound or voice in their communication in some sort of the way. The third type of personality are kinesthetic. This people beliefs dressed what the fee kinesthetic type of people will look mostly done while communicating with you by listening to you. Because looking down means they are more into feelings while communicating. They will use more of words like, I can't feed work. You mean to say, I like the feel of that moved me. I am under a lot of pressure at this time. All these words have sense of feelings with them. So the people whose front of you, you can able to identify his visual, auditory or kinesthetic. Kinesthetic are only 10 percent of the total population. Auditory at 20%. While visual, we have discussed the AD, 70 percent of the total population. For example, a visual person who's going to buy a product, for example, he's going to buy a movie. So what features even look is more of the visual things are mobile loops. What are the features? What is the screen size? What is the brightness of screen, and how stylish the mobile looks at all the consideration while buying a mobile for a visual person. The same for audio person is mostly related to audio. If they're more concerned with music or audio voice like the feature, the music system, the music player as Adobe or any other system are more related to sound. And the kinesthetic people are more into how comfortable they are while holding the mobile. What is the feeling when the touch the mobile? What is the feeling when they're touched the backside of Mumbai? What is the feeling when they touched the mobile completely? How comfortable is it? These are the consideration for kinesthetic people. Now a question might arise in your mind. While selecting a mobile, you're considering all the features that how comfortable you are mobile is water, the sound system you'll move idealism and what are the visual effects of that movie? And certainly all the things are important. But one feature, one thing will be dominant in your personality. So now I think you are curious to know about your personality type. Like we all like you guys to know about ourselves more and more. So I have a worksheet for you in that I have given five questions. Each questions have three answers you have to select which is more relevant with your personality. And all the three answers which are more relevant to you, young to give them three and the second best year to give it two. And the third best, you have to give it one. So for every questions you have to answer this and after completing the five questions, that is a table, there are three columns, V, a and k. V stands for visual aid for audio, and K for kinesthetic. And every answer, a bracket they have mentioned is if k, a, or V. And in that table, you have to fill the answer which you have gathered while completing the task. And you have to see K and V, which of the total are more? The greater total is, that is your personality type. So by this exercise, you will be able to trace out what exactly your percentage IPs and we will look into greater details about the body language in the next video. See you in the next video. 12. Read People's mind through Body language: Are you ready to learn about body language? As we have discussed, that body language is signals from our subconscious, this other signals from our body, which we don't want to tell other people, but it is reflected in our body. And so this will help you to read other people's mine to know what exactly is going on in their mind so you can adjust your communication, your behavior, your body language, according to the person you're communicating with. Don't you feel that this is a superpower? Exactly. Having knowledge of body language can be a game changer for you. Then we're communicating with people. 65 percent of communication is reflected in body language. So majority of the signals is given by our body language and not by the verbal things. So now let's start with body language, starting with eyes. Have you heard about this code that eyes are the mirror of one's soul. And that is absolutely two. Eyes can see a lot of things about a person as he lying. Is he telling the truth is in numbers? Is he angry? And what exactly? His feelings are wild communicating the U. So if a person is communicating the queue and he's giving a constant stare at you, but his looking constantly at your eyes, it shows that the person has confidence. There are two things while looking at your eyes 70 percent of the time when he's looking at your eyes and 30 percent of time when his disconnecting the two, it shows a confident approach while communicating. If an individual is constantly looking at you, are staring at you. It means two things. Firstly, he is trying to convince you that thing, which he's trying to see. If he's angry at you, it will be staring at you continuously. So there are two scenarios. If one is looking at your eyes while if one individual is looking at the right top of his eyes, it means he's constructing something, he's imagining something, or maybe he's creating something which is not real. That means is preparing a dialogue to tell you, which is not true. Maybe he is line 2. So you have to take into consideration when people are looking at the right top of their eyes. Welcome and getting that you, while a person is looking at the left top of their eyes, it means that trying to remember something. So they are not essentially lying, but they're trying to remember something which have occurred in past. If you will ask a person, how was your day? Mostly they will look at the left top of the ice and they will try to remember the activities they did throughout the day. If while communicating, a person is looking at the right bottom of their eyes, it means that trying to remember a bodily motion. For example, if you ask someone how you fell from your bike, you will mostly look at the right bottom and it will try to remember because that is related with his emotion while communicating. If someone is looking at the left bottom of their eyes, they are in the inner Dido that talking with themselves. They're thinking of something and they're communicating with themselves. At that moment, when your eyes are on the right corner or on the left corner, then you can say the person is trying to remember a sound. So it is more related with the sound that person has to remember during that movement. So how to know that a person is nervous or not? A normal blink rate of i's are 12 to 15 per minute individually is blinking more than that, then you can say that person is anxious or that person is nervous while communicating with you. So that way you can able to adjust your communication so he can feel more comfortable. Now let's talk about smile and lips. Absolutely. When someone is smiling at you and they'll look at you, it means that happy, they're glad to see you and they love to communicate with you while you're speaking. If someone is biting their lips, are making their lips inside, it means they don't totally agree with you, or they are in more defense mode. Also, a real smile is so infectious. But how to identify a smile is real or not. A smile which doesn't contract your eyes are fake. A real SME will actually make an impression on your eyes and it will contract, it will squeeze. So this is what you have to look while smiling. Is that a real smile or fix my, so now we will look at the gesture of hands, showing hands to the person you are communicating with. It shows trust. It shows the reliability that you trust the other person. Welcome, getting you how to avoid hiding your hands on the backside. On the front side of holding your hands. By keeping your hands in the pocket. It shows you're hiding something or you're not comfortable showing yourself to the person you are communicating. That means you are not open the dam. So if an individual is in front of you and he's trying to hide his hands. It shows that he's not totally open with you. So you have to switch your topics audio to convey a message, a topic which is more comfortable with Tim. And also one of the thing to remember is if you're communicating with someone and you are using your hand gestures more while communicating. It helps build trust with the people you are communicating with. Because subconsciously they're getting signals. They can see your hands, they can see your pounds and showing ponds from ancient times have shown that they have nothing to hide. And if any individual is putting their hand on their heart while speaking, it means that speaking from their heart that grew, they are real, authentic. While I'm checking with any individual job to see what amount of pressure his putting white shaking your hand and the same amount of pressure you have to put, um, the way a person is shaking their hands, it shows their dominant or submissive nature. If a person is showing their hand like this, to shake your hands with their hand is on a per side. It shows a dominant personality. He wanted to rule you. He wants to dominate you. Why? If a person is putting their hand like this white shaking, it means a submissive personality. So what we have to do is we have to keep our hands straight while shaking her hand. It may be regarding personal or professional beads, but it will keep a neutral thing while communicating. And one of the thing is when someone is really interested in you or the conversation you're having with them. They will try to come close to your circuit. They will try to come close to you, but they will lean forward so it shows interest while communicating. Where is the election of their legs? If the direction of their legs is towards you, is interested in the communication that having with you. If that direction on their legs is on other direction other than you, it shows disinterest. And one of the thing you can do build rapport is matching their body language. And this mirroring and batching of body language is done by many politicians. It is done by many sales person, it is done by many business people. So this is one of the techniques matching and mirroring of body language, which will absolutely help you to build a rapport with people. While before judging someone's body language, you have to see the body language while they're communicating with you. And not in general because if someone is sitting in a lecture or seminar, he's crossing his hands. So it doesn't mean decentralised. It shows that his relaxes self soothing himself. So it depends on the situation, the circumstances he isn't. You have to take consideration of the body language, why the person is communicating with you and not on the general terms. So this you have to keep in your mind while reading someone's body language. So in the next module, I will share with you five steps system could be that difficult. People see you in the next module. 13. 5 Step system to Deal with Difficult people : Hey, welcome to the fourth module of mastering people's skills. In the first module, we have learned about emotional intelligence. In the second module, we have learned about London strategies to be with people, and what strategies you can use on people to engage and connect with them better. In the third module, we have learned about three types of personalities, and we have also learned about body language secrets and how to read other's body language and what sort of body language you also should be so you can connect with the other person you're communicating with a better way. In this module, we will learn about how to deal with difficult people. Is it absolutely true while communicating with people? Not every time when we're communicating the person is easy to deal with. Sometimes you have difficult bosses, Sometimes you have difficult co-workers. Sometimes you will get difficult people while you are in government organization or getting your work done. So in that situation, how you can deal with people while implementing all the things which we have learned till now. So this is a five-step system which will help you to deal with difficult people. So the first thing is know the intention. What do I mean by that? Their intention, if they're coming towards you, what is their intention? You should have a clarity Rick adding that, are they a complainer? Are there gospel or the genuine person is your most difficult with you because you are coming late to office or your coworker is angry on you because of work which was assigned to you was not done appropriately, or is it your spouse? You have promised her a movie, you aren't able to attend that movie. This can be different scenarios when you will have difficult type of people. So you have to be familiar, you have to be clear with what intention of people is while communicating with you. Because until you have a clear intention, you can able to decide for the award steps to pick next. This other scenario than you are familiar with the person. But what about when someone is a stranger? So at that time you don't have to make a judgment because you don't have anything relevant in your memory or in your experience, so you can judge them at that point. So you have to be neutral or you can use some of the body language which we have discussed in the previous module. At that point, if you don't want to entertain a stranger At that moment, just look at your watch and look at them. I do this two or three times and make an excuse and you can move on. This is one of the thing which you can do if you don't want to entertain a stranger or you are dealing with a difficult people at that time. The second step is being calm and understanding perspective. In the first step, you weren't clear about what exactly the intention was of the people was angry on you or he's creating a difficult situation for you. The second thing is you don't have to complain while listening to them. The second step is all about remaining calm, doing the active listening and understanding their perspective. Most of the time, welcome and getting the people. We are not able to relate with them because we are not able to empathize with them. We are showing sympathy, but we are not able to show empathy. At that moment. You have to use your empathy. You hope to empathize with others. You have to listen. You don't have to complete your post respect what the other person is saying and that moment you have to remain calm. We don't have to react, we have to respond. So at that moment, remaining calm is so crucial to get better and deeper understanding of the situation so you can reach a conclusion which is appropriate according to situation. And the third step is you have to decide at that moment that you have to ignore that individual or not. What the other person is saying. Is it true? And you have to carry on your communication further with them or not. That is the third step. Because in second step you're already gain a perspective of what other person is saying. For example, if someone is coming towards you and you know, you have clarity, the intention of that individual is to spread negativity or to complain or to gossip. In this situation, it is quite clear that you have to ignore that individually because you have tried to understand his perspective. But going deeper into communication won't serve anyone. And for such type of people, it is best that you ignore and carry on with the oval. If you are having communication with your manager, if you're having communication with your boss orange, they are having communication with your client, or maybe you are having communication with your spouse, then it is essential that you don't ignore because in the fourth step, you have to build rapport. We have learned how important is it to base a ripple that the person you're communicating with, especially if that person is important to you. So it is very crucial that you should build a rapport. You have to make them feel important. You have to make them feel special. You have to mirror their body language. You have to match their body language. So these are the people skills which we have shared, the 11 traits, the 11 strategies you can use while building a rapport with the person you're communicating with. Because building a rapport is so crucial. If you want to be a strong connection and you want to come to a conclusion because that individual, that person is important to you. And the fifth and crucial point is take your stand because while dealing with difficult people, there will come a point when you have done all the things. But still you have to stick to what you have decided because that decision, which you have taken, it is dependent on all the analysis and all the things which you have done and the thing that you have decided for yourself, you have to take Stat, and you have to be firm on the things which you have decided. So the first step is know the intention. The second step is remaining calm and understanding their perspective. In the third step, we will decide that we want to ignore that individual or not. In the fourth step, if you're not ignoring them and that important to you, then you have to build a rapport with them and connect with them in better way by applying the 11 strategies which are relevant to the situation on the person you are communicating with. And the fifth step is taking your stand, standing by that decision which you have decided. Taking a stand standing firm on the decision which you have taken after having a conversation, which was not so easy, but still you have successfully, dammit. So congratulations to you. You're not familiar with how to deal with difficult people. So if you have any scenario in your mind, maybe you are having communication with your boss and dealing with them is very difficult. So I am giving a worksheet to you in that you have to write the particular scenario which you are going through or maybe your face several times. If that scenario, if you're dealing with them on a regular basis, then certainly it is something that you have to make a permanent solution on. So, right, that scenario in the worksheet and try to trace out the things which you will do well communicating with them. And certainly you will end up with a better situation after applying this five-step system while dealing with difficult people. So see you in the next module. But before that, complete the worksheet which I have assigned in this module and see you in the next module. 14. Make These 2 Things Part of Your life: I hope you have learned a lot till now. All the models which I have shared and the experiences, my knowledge, I have shared with you. And now you are much more familiar with how to be the people and what are the essential skills you will need in the process of connecting and interacting with people in an efficient and appropriate way. And before signing off from this goes, I want to share two things with you, which will impact your people scale drastically. They want to know what are these two things? Because these two things have impacted me and my communications because the way I interact with people so drastically and I can assure you that these two things will also hold a major change in your life, in the way you communicate, the way you experience, the way you connect with people. The first thing is solo traveling. Then you travel, you get to know yourself better. You get out of your comfort zone. You take all your decisions by yourself. The root you chose, what are the distinctions you want to travel? It's all your decisions. And one of the things is usually rely on yourself. You're not dependent on anyone. That moment. You are solely responsible for all the things you've decide for yourself. So reliability on, improves drastically when we start traveling solo. And one of the important thing, you will learn ease. You will come across many people with different tradition, with different cultures, with different religion, with different language. And you will learn how to interact with them, how to connect with them. And that experience will help you improve your people skill. Does it mean that you have to travel to different countries, to different states alone? No, it is not. So you can start by traveling to nearby places where you can easy travel. You don't need to travel to major countries alone if you're not comfortable with it. I want to share one of the travel experience I had when I visited to Chennai, that was one of my solo travel experience. I went in Chen Ne for one of the work and I have sped one whole day for me to travel to nearby places. And after after I have completed my work, I've kept that one day to travel intensely to the places I want it. And the one place I wanted to visit was multitask crew could iPad. That was one of the largest park in Asia for all sorts of reptiles were available. And I was so eager to learn them, to visit them, to see them. But you know what? From my place, from chimneys central to the place I want to visit, it was almost 85 millimeters and I had 0 knowledge of that, please. I don't have any language experience of that native place, but still, I have decided that I have to go visit that place for 50 kilometers. I have traveled from train and particular meters. I have traveled by bus and five kilometers by walking at the language people were spending was I was not familiar with it, but still I was able to deal with them so efficiently and that experience was so amazing. I was able to connect with many people. I was able to visit that path and that particular experience had boosted my confidence anything. Now at that point, I was so sure that I can travel to any place without having prior knowledge and still I can manage that. I can visit there, I can go in many places and still I can connect with people and I can manage the vehicles and all the things which are involved in the process. So visiting places isn't all about the places. It is also about the people you connect with and how you manage your communication skills while you interact with those people. And communication is not all about your language. It is about how you convey your message in a way the other person understand. And if you're able to do it, you are a good communicator. You have a good communication skills, you have good people skills. So I would suggest start traveling. If not solo, there's no issue. Travel with your friends, travel with your family, but start exploring new places, new people. And you will explore a new dimension of yours, which you are not familiar with. And you will be more confident, you will be more comfortable with while interacting with people. And the second thing which will help you immensely to master your people skill is acceptance. While communicating the all want that other person we are communicating with. They should accept as, as v. But you know what? People are not able to accept others because they're not able to accept themselves as B. That is one of the issue. Because of that, we are not able to accept those as there isn't a true. Every individual have their individual strengths, have their individual weakness, have their individual style, have their individual fashion in which they believe and they feel is appropriate for them. And everyone have their individual personality. So we ideally except people who are like us. And we tried to reject people who we don't like because they are not like us, but how it will be when you're communicating with someone, you are more acceptable towards the person you're communicating with. You don't have any barrier when you are communicating, but you're like more transparent. You're open to new types of people, not only physically, but also you, how open your mind to accept that there are, there are many types of people what different than, as a unique than us, but still they are a part of society. Absolutely. That doesn't mean that you should agree with each and every word as the sea. But you should be open enough that there are different possibilities. There are different perspectives which you haven't saw. And when you operate in such an acceptable way, the other person can connect with you. So DP, he will be opened and interact with you more openly. And that person won't matter that how different your personality is. But still you're willing to listen and accept the person as they are, is one of the top skill and one of the main thing you can do while communicating. Firstly, accept yourself how you are, and then you will be able to accept the other person as they are. It doesn't mean that you shouldn't try to improve yourself. Improving us L is a crucial part of human personality. Every individual want to improve, every individual wanted to grow. And tact is an integral part of being a human. But every individual is unique. Every individual have their strength and every individual have their weaknesses too. So you have to see as an individual, you are unique. You have some special things which others don't pad, and you have to accept them fully. When you are more acceptable towards yourself, your personality, your body, your mind, that people are attracted towards you because you seem more comfortable and easy to talk with. Do you want to be such a course and then be acceptable towards yourselves as well as towards others. See you in the last video of this course. Don't message because I will share an important announcement, a bonus for you. See you in the next video. 15. Thank you: Hey, congratulations to you. You have successfully completed this goals are huge compliment to you because you have taken a keen interest in understanding people's skills and also understanding the strategies, how you can be with people and interact with them in a way that you can make a positive impact in adult life and be a strong connection with them. And I hope that you have completed all the worksheets, which I have shared in each module. And also you have kept a soft copy of that copies the view which will help you in future at zen. And as you're completing this course, you are now more familiar with yourself, with your emotional quotient. Also you're familiar with what are the strategies to use with people in different situations. Also, you are familiar with three types of personality as we have distance and also now got evil to lead others mind through their body language. And also, we have learned how to be with difficult people in fight steps. And also, I have shared two crucial things which will help you in your journey of improving your people skills. I'm so happy for you. You have done this course because not many are working towards improving their people skills. But you have taken a concentrated effort and you have taken a conscious effort in improving, jostle your people skills. I would like to share one of which I have written, which might help you in your journey. And that book is a pretty powerful, is, we're better life. This is one of the best book people have loved it so much. This book have 20 crucial, key lessons to improve your life, your daily life, and how it can impact your life in a better way. This book has four parts. Each part, we unleash a layer of yours, which will actually help you to transform your life deeply. Not on surface level, but on a deeper level, which will actually impact your poll, which will help you to transform your life positively. You can buy this book on Flipkart. You can buy this book on Amazon. You can buy this book on Google books and all the big platforms which are available for the book. Also, if you love this course, I have also created two more courses. One of the quotes was seven self-motivation strategies. In that course, I have discussed seven things will help you to improve your motivation, not externally, but internally. You can definitely check this course. And the adult is productivity blueprint, which will help you to improve your productivity drastically. And combining this to cause more than 1000 people have enrolled on these courses. And they have left wonderful reviews and they have loved this course. And I certainly hope that you will enjoy all the causes which have created. And now I wish you all the best in your life. You've been amazing relationship with people, interact with them, connect with them. Also go in your professional personal life equally. You can connect with me on Instagram, on Twitter, on LinkedIn, on Facebook. I'm available on all the platforms. If you have loved this course, please leave a review and comment for me. If there is any scope of improvement, I would certainly work on it. Please do leave a review because your review holds immense value, which will help others could decide to take this course or not, and which will certainly help them. Wish you all the best. See you in the next course.