Managing clients as a web or mobile app freelancer: Best practices | Evan Kimbrell | Skillshare

Managing clients as a web or mobile app freelancer: Best practices

Evan Kimbrell, Director at Sprintkick

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11 Lessons (1h 2m)
    • 1. Welcome to the class!

    • 2. First thing to do

    • 3. Keeping the right amount of distance with clients

    • 4. Confidence is key

    • 5. Speed is important with clients

    • 6. Just enough jargon

    • 7. Sniffing out their budget

    • 8. Don't talk about problems, say what is happening

    • 9. Is the client always right?

    • 10. Do you deliver what's good or what the client likes?

    • 11. Keep the learning going


About This Class

We all know about the many perks of working as a freelancer - sleeping in, choosing who you work for, being your own boss...what a dream. However, managing clients as a freelancer can be a very difficult process. There are so many "what if" scenarios and things that happen on a case-by-case basis that, unless you're highly experienced, are difficult to prepare for.

Think of this course as a step-by-step in etiquette for client management. We'll run through the core principles of client management, go over the things you should and shouldn't do, and learn general best practices - especially when it comes to communication. I'll tell you firsthand what works and what doesn't in common client management scenarios. No more tip-toeing around or wasting time.

After this course, you should feel confident in your ability to communicate effectively with your clients. If you're having trouble keeping and retaining clients or just want to look at an established client management process, this course is for you.

What you'll learn

  • Use advanced best practices to maintain your businesses growth
  • Keep client retention rates high
  • Manage clients effectively and use your time efficiently
  • Sniff out a clients budget before they tell you
  • Know what and how to manage expectations and deliverables
  • Make long term decisions about which clients to retain and which to lose

What you'll do:

We're going to swap client management horror stories. Who doesn't love this stuff?