Manager's Guide to Difficult Conversations

Joeel and Natalie Rivera

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15 Lessons (1h 10m)
    • 1. Introduction

    • 2. What are Difficult Conversations and Why Do We Avoid Them?

    • 3. Consequences of Avoiding Difficult Conversations

    • 4. Preparing Yourself First

    • 5. Defining Desired Outcomes

    • 6. Timing and Location

    • 7. Beginning The Conversation

    • 8. Managing Emotions: Prepare

    • 9. Managing Emotions: During Conversations

    • 10. Example Scenarios

    • 11. Communication Mistakes To Avoid

    • 12. Effective Communication Techniques

    • 13. Effective Listening

    • 14. Tips for Avoiding Future Difficult Conversations

    • 15. Next Steps


About This Class

Manager's Guide to Difficult Conversations

Communication Techniques & Scripts for Handling Difficult Conversations, Conflict Management & Managing Emotions

We all have those conversations we keep putting off. Those times when we know we should talk to someone, but we don’t.

And then there are those conversations we HAVE to have as leaders, such as:

  • Addressing behavioral issues
  • Discussing promotions that aren’t coming
  • Mediating conflicts
  • Or worse, laying someone off

It’s understandable if you resist these conversations. Maybe you’ve tried approaching an individual in the past and it went badly. Or maybe you fear that talking about a problem will only make the situation worse. 

Having difficult conversations is never easy, whether they're with co-workers, staff or subordinates. The problem is that avoiding difficult conversations has detrimental consequences. And, approaching difficult conversations without clear goals and effective communication strategies can make matters even worse by eroding trust and damaging relationships.

Whether you’re the CEO, manager, supervisor, team lead, or you work in human resources, it is your responsibility to be the example for how to approach difficult conversations.

The good news is that there are PROVEN TOOLS AND STRATEGIES for handling these situations. Plus, when you prove that you can handle difficult situations with ease and grace it will earn you respect, trust, and adoration from those you work with, improving your relationships as well as the overall atmosphere and productivity of your organization.

In this course we’ll help you:

  • Develop a better understanding of why certain conversations are so challenging, why you avoid them, and what consequences you face by not mastering this skill.
  • Overcome fear of confrontation, not knowing what to say, or, ultimately, failure, and develop confidence that you can handle difficult conversations with minimal discomfort.
  • Take responsibility for the success of these situations by preparing in advance and focusing on the desired outcomes.
  • Understand and manage emotions before and during the conversation to avoid escalation.
  • Utilize proven techniques for effective communication, listening, and approaching the conversation.

So who are we?

We are Joeel & Natalie Rivera. We own a digital media publishing company called Transformation Services, Inc. We provide training programs and curriculum development for entrepreneurs and small businesses. We also run a magazine and live events and conferences. We’ve worked with 40,000 students, coaches and businesses from 170 countries. All of our programs are created based on over a decade of experience in education, business development and coaching, as well as my background in psychology, including my Master’s in Counseling and Education and my research on happiness for my dissertation for my PH.D. in Psychology.