Management 102: How to conduct difficult conversations to deal with challenging behavior

Sharon Xuereb

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10 Videos (56m)
    • Introduction to the course

      2:17
    • How to prepare for difficult conversations

      8:17
    • How to conduct difficult conversations

      9:24
    • Communication techniques you will need

      5:48
    • How to give feedback that leads to change

      6:31
    • Other tips you will need

      6:19
    • How to generate achievable goals

      8:00
    • How to follow up on difficult conversations

      5:16
    • Project for this class

      2:12
    • Conclusion to the course

      2:07

About This Class

This is the second course of a 3-part series about Managing Staff with Challenging Behavior. This is a very practical course, where you are presented with skills and techniques that will help you conduct conversations that ultimately lead to staff behaving more appropriately at work. In this course we look at how to prepare for such difficult conversations, how to listen, what kinds of questions to ask, other communication skills you will need, how to give feedback, how to generate effective goals, and how to follow-up on these conversations.

There are a number of practical tasks. Please get in touch with me after you complete them, so I can further support you to embed your learning: s[email protected]

Enjoy!

Dr Sharon  Xuereb

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I am a psychologist, with many years' experience working in a range of challenging environments and with people experiencing various difficult circumstances. I am keen on imparting my knowledge and experience to others, so equipping people with tools to be successful in their relationships. i have been teaching online for the last few years. I love it, especially when students start discussions and we can explore a subject in more depth.

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