Management 101: Understanding Challenging Behavior at Work

Sharon Xuereb

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6 Videos (29m)
    • Introduction to the course

      2:05
    • What is challenging behavior?

      3:36
    • Types of challenging behavior at work

      10:38
    • Consequences of challenging behavior

      8:28
    • Class project

      2:14
    • Conclusion to the course

      2:02

About This Class

This is the first of a 3-part series on Managing Staff with Challenging Behavior. In this part we focus on understanding challenging behavior. We look at how to identify challenging behavior, so that we can address it before it escalates. There is a comprehensive overview of the main types of challenging behavior we see at work, plus dos and don'ts for each. This section includes insights on the consequences of challenging behavior, with a particular focus on long-term consequences for the entire team.

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I am a psychologist, with many years' experience working in a range of challenging environments and with people experiencing various difficult circumstances. I am keen on imparting my knowledge and experience to others, so equipping people with tools to be successful in their relationships. i have been teaching online for the last few years. I love it, especially when students start discussions and we can explore a subject in more depth.

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