Making the Most of User Feedback: Spot Trends & Take Action with NPS | Learn with Typeform skillshare originals badge

Katie Timms, Customer Success, Typeform

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7 Lessons (30m)
    • 1. Introduction

      1:26
    • 2. Getting Started with NPS

      5:13
    • 3. Gathering Feedback

      9:08
    • 4. Processing Feedback

      6:42
    • 5. Taking Action

      6:01
    • 6. Conclusion

      0:57
    • 7. What's Next?

      0:35
38 students are watching this class

Project Description

Create your NPS survey!

Using Typeform or another platform, configure your NPS survey. Remember, it’s not what you ask (that’s easy!) but how you ask it. Consider:

  • How you are going to deploy your survey: Email, pop up, phone calls, in person?
  • Who you are going to ask for feedback: Everyone, paying customers, new customers?
  • When you are going to send your survey: weekly, monthly, quarterly?
  • How will you take action on the results?

Resources

  • Get started with Typeform here
  • Read Typeform’s Start Wars Guide to NPS for even more tips and techniques, here
  • Learn more about Typeform’s experience with using NPS here

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