Let's Master Business English | Jade Ball | Skillshare

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Let's Master Business English

teacher avatar Jade Ball, English language teacher

Watch this class and thousands more

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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

10 Lessons (34m)
    • 1. Introduction

      1:01
    • 2. Greetings

      3:33
    • 3. Management Speak Part 1

      3:18
    • 4. Management Speak Part 2

      6:23
    • 5. Debate

      2:11
    • 6. Applying for a Job

      3:33
    • 7. Job Interviews Part 1

      3:18
    • 8. Job Interviews Part 2

      5:09
    • 9. Emails

      3:37
    • 10. Recap

      1:47
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About This Class

In this course, we cover some helpful hints and tips to help you communicate in the world of business. Whether you have adopted English as a second language, or are looking for some guidance on applying for a job and writing a CV, this course is for you. We'll also explore how to communicate effectively through email, and how to address your clients and colleagues in different scenarios. 

If you would like to access my other courses on the English language, you can find the links below:

Let's master English pronunciation: https://skl.sh/2B2WnT7
Let's master business English: https://skl.sh/2yiQiDC
Let's master English idioms, metaphors and similes: https://skl.sh/3bciVkE
Let's master English synonyms and antonyms: https://skl.sh/3ahh8cV
Let's master English slang and colloquialisms: https://skl.sh/34HoMMu

Meet Your Teacher

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Jade Ball

English language teacher

Teacher

Hello, I'm Jade and I create online courses to help you to speak better English. I am a native speaker and have spent 10 years working with various non-native speakers, so I know the pitfalls in pronunciation! My experience has helped me to develop a series of courses full of hints and tips to help making learning English a fun and productive process :-)

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Transcripts

1. Introduction: business English in the UK, Adopting English as a second language is certainly a difficult and somewhat endless task. There's always something new to learn. The majority of a conversational skills have been adopted for informal settings, and so it can sometimes be quite tricky to transfer these conversational skills into a business environment. In this course, we're going to focus on some of the vital ingredient you'll need to really help with your business speech so that you can be confident in conducting business within the UK festival . Let's start with greetings. 2. Greetings: greetings. Greeting people in a business setting is often mistaken for always having to be formed. In contrast, sometimes being too formal can become awkward, especially for the British. There's an undeniable social awkwardness amongst us. So how do you know how to greet someone? Well, it very much depends on the business you conduct and the person you're greeting. If this person is a co worker whom you have worked with for a while, for example, you may choose to be less formal than with the presales. Quiet you're pitching to. Formal greeting should be used with people you're meeting for the first time in a business setting, especially new clients or those in more senior positions. When you, for example, your boss. This typically consists of using someone's title rather than their first name. For example. Good morning, Mr Jones. Oh, how I Miss Bull with titles. We almost always use Mr for males unless they're a doctor or professor. But if you don't know the person's profession, it's best to stick to Mr For females. The title differs depending on the marital status you can use miss for unmarried women or mrs for married women. However, in business we often use miss when addressing. Since this could be used universally, regardless of their marital status, similar to how Dr Will Professor can be used with that agenda. Often times though it may be the case that you do not know the person serving in order to address them in this manner. In these circumstances, we usually resort to the generic titles off, sir, for a male on murder for a female, for example. Nice to meet you, madam. Thank you for meeting with me, sir. You may choose to use a less formal greeting when you know someone. Well, despite it being a business setting, all your in a less formal environment such as out for a business lunch. In these circumstances, it's not uncommon to address the person with their first name. Good afternoon, Mike. And in group settings, you might choose to address the group in one. Good morning, guys. Hi. Oh, greetings will certainly become relaxed. The more you get to know these you were addressing. But be careful to ensure you don't become overly casual with your greetings and avoid using terms such as yo or head. As this approach is too informal for a business environment in the UK it's quite common. To refer to each other is mate too, but you should avoid using this term in business. 3. Management Speak Part 1: management speak. Depending on the industry, you work in management. Speak can differ quite a lot. Management speak is a term used to grab a group common idioms and phrases that have been curated and adopted within business environments, particularly in meetings. Let's explore some of the most common phrases. Number one thinking outside the box, meaning to think creatively or to offer a different input or suggestion to your team. You'll also hear the phrases during the wild called Andi to give against the green, which have the same connotation. That's a great suggestion. Jenny. You're really thinking out books. I'm going through a wild card in here. Why don't we change the whole logo instead of just the color number two going forwards, meaning to look ahead to the future or to move on with an idea, for example, going forwards. There will be no more trainers allowed in the office. We need to look more professional. Number three and no Breanna. To say something is a no brainer means you think it is so obvious that it doesn't require a discussion. For example, are we accepting the offer from company ABC? Well, of course, that's a no brainer. Number four. Touch base offline. Let's touch base off line means to request a face to face meeting rather than over email or phone. Thanks for this discussion. Let's touch base off line so we can take these ideas forward. Number five. Bring to the table. This means to bring a contribution or idea to your team or to picture suggestion. Alex, what do you have to bring to the table for us? Number six game game changer, referring to something as a game changer means that it has shifted the decision process. You might also use the idiom to throw a spanner in the works here. The recent fall in the market has produced a real game changer for us. 4. Management Speak Part 2: number seven Moving the goalposts. If someone is referred to as moving the goalposts, it means that they are constantly changing the criteria of something perhaps, for example, project requirements. If the team keeps moving the goal post, then this project is never going to be completed on time. I wish they would make up their minds and stop moving the goal posts. It's causing a lot of extra time for us. Number eight hit the ground running to hit the ground running means toe have started work immediately or quickly. He really hit the ground running on that project you gave him Number nine joined up thinking, thinking to use the phrase joined up thinking means to consider all the facts and elements in a problem. You might also hear the turn looking at something as a whole, which has the same meaning to solve a problem. It taking into account all the finer details. Number 10 heads up. If you were giving someone ahead soap, it means you're appraising someone of a situation which has occurred and may require their involvement will have an effect on them. For example, just a heads up, the air con is broken at the moment, but someone will be going to fix it tomorrow. Number 11 reach out. Reaching out to someone over email, for example, means you're making contact with them. You might also referred, but also refer to this as to touch base, although this term is a little dated now. Number 12 back burner Placing something on the back burner would be to change its priority too low. I'm going to put that item on the back burner for the moment, as it's not such a high priority. Number 13. Best practice. Best practice means the most effective or the correct way to do something. It's best my email before you call them Number 14 Park something to park. An idea would mean that you were pausing it to come back to you later. This is similar to saying you're going to put it on the back burner. Let's park that suggestion and come back to it once we've discussed everything in full number, 15 dot the I's and cross the tees dotting the I's and Crossing the T is used refers to being meticulous with something. Let's just have a quick catch up beforehand so we can make sure we're dotting the I's and crossing the tease. I don't want us to miss anything out. Number 16. Reinvent the wheel. If you were to reinvent the wheel, you would be doing something which is already being done or stealing someone else's idea. There's no need to reinvent the wheel. Let's just do what we have always done Number 17 out of the loop. Being out of the loop means you are not involved in the decision making process. Sorry to keep you out the loop, but we discuss this whilst you were on holiday number 18. Food for thought. Giving someone food for thought means you are offering an opinion for them to consider. I'm pleased we spoke to Tim. He's given us some real food for thought on those items. Number 19 tried and tested. A tried and tested method is a method which has been performed so many times before that you can trust it works reliably. I would go with Option A. It's a tried intention and finally, number 20. If it ain't broke, don't fix it. This idiom is certainly not as formalist the others we've explored, but it's ordered quite often in the world of business. It means that you shouldn't change a process if it is already working effectively. It has similar comment ations to reinventing the wheel, which I mentioned earlier. We want to update the returns process in the White House. Why, If you want my opinion, if it ain't broke, don't fix it. Management speak and sometimes come across quite corny. So I've ensured that the praises we've just explored all those use routinely within the UK and you won't be met with a vacant stare if you choose to use them. There is a There is a popular TV series in the UK called the Office, which has a very sarcastic take on management speak. 5. Debate: debate. Debate is common in the workplace, and it's important when making decisions, So it's important to ensure you develop your vocabulary for such situations. The debating shouldn't involve heated organs, so here are some phrases you can use to gently express your opinions. I think I believe in my opinion, from my perspective. From my viewpoint, I'm off the opinion that let's explosive phrases for expressing disagreement in business. I see your point, but that's one way of looking at it. However, I disagree because I'm afraid I disagree with that. I'm not sure I agree entirely with that. I see things a little different from me. Finally has some phrases you can use to interject in a discussion. If I may interrupt before you continue, I just like to say something. May I say something thing here? If I may add something, Do you mind if I had something? Could I just make a suggestion? 6. Applying for a Job: applying for a job in the UK It's standard practice to make a job application by submitting something called a C V for the role advertised. Confusingly we adopt. We adopted the term Seavey from the Latin Term Curriculum Vitae, which has translated us course of life. If you don't already have a CV, it's really important that you make one. There are many templates available on the Internet that you can use. For guidance. Deliver a few pointers to help you get started. A C V comprises of a few sections such as your qualifications, details of any relevant past experience and contact information of people you consider references. Both character. For example, a friend you may have known for a long time. Who could attest he being a good person and professional, for example, someone you have worked with in a professional capacity who can vouch for your job history . In addition, the C V also gives that gives you the opportunity to showcase why it was such a good candidate for the role by including the following number one, a professional summary. The professional summary is usually at the top of a CV and requires you to describe who you are, what's looking for and why you stunned out from the crowd. Aim to write a couple of paragraphs, but do keep it Concise said. You'll have the opportunity to talk about things further in the interview. Traditionally, the C V's were written in the third person, but these days it's more of a pope, a personal preference, number two skills and abilities. Your skills and abilities could just be bullet points with words or short phrases that again helped to show why you are such a good candidate for the job. For example, you might choose to list the different languages you can speak if you're applying for a customer service role and finally number three hubby's. It's not mandatory to include your hobbies on a C V, but for some recruiters, it gives them a good insight. Insight into your character on lets them see your human side. There are also good talking points, so be prepared to be asked about them in the interview. Make sure you don't add an endless list of things you're interested in. You just need to list a couple of hobbies and interests. You have helped to describe you as a person, Andi, they might have a relevance to the job. You're applying T. For example, if you're applying for a job as a computer programmer, listing that you create websites in your spare time would really impress. 7. Job Interviews Part 1 : job interviews. Whilst it's certainly depends on the industry you're applying to for the majority of job interviews, you will be expected to be professional and formal. Being to be relaxed or too casual in your speech can sometimes come across as if you want one interested, so it's important to adapt your speech accordingly. After all, this is your chance to give a good impression of yourself to someone you haven't met before . During the interview, asked a series of questions, some related to the job in your experience and so much more informal, giving the interviewer and insight into who you are and what you enjoy. Let's have a look at some of the most common questions and how you will be expected to respond. What made you want to apply for this job? This is very common first question for an interview, and it's a combination of showcasing your experience as well as explaining what you like about the company or the role you've applied to. You should consider using some of these phrases and vocabulary. I meet a lot of the requirements for the role, such as my past experience and the skills I have. It has always been my dream. To work for such a successful company, try to avoid mentioning this salary as a reason for applying for the job. Whilst it may certainly be the case, this can often be seen as a negative with recruiters. What do you know about our company? Make sure you do some research on the company before your interview, since it is more or less a guarantee that you will be asked this question interview is like to see that you've put some effort into research in their company on that you were interested in the work they do. Be sure to comment on things you really like, that they do different departments and rules They operated on what the company has a cheap . For example, I really like the charity work you do in your company. It's something which is very close to my home. I was impressed to see how much the company has grown over the past five years. Your company is very well respected in the industry on this, one of the main things that attracted me to the room. Try to avoid focusing on any negative aspect, such as if the company were recently part of the cyber attack. Unless you have notable experience that could help to him 8. Job Interviews Part 2: what relevant experience or skills do you have? This is your moment to talk about any similar roles you have had in the past, or any transferrable skills that will be of benefit for the role you're applying to consider, including the following. I am hardworking and always looking for a challenge. I have experience with working in the same industry previously. Some of my key skills include. Avoid mentioning things that aren't relevant, such as being a good team player if the job will not involve you working with others, since it just looks like you didn't read the job description. Where do you see yourself in five years time? Typically, recruiters will ask you this to make sure you still want to work for them in the future. I You're not just looking for a stop go. Ambition is what they're looking for, so be sure to include phrases such as. My goal is to find a position where I can grow and develop my skills so I can take on new challenges. Over time, I would relish opportunities to move up the ladder within your company. Be careful to avoid mentioning things such as setting up your own business or not having a solid answer as this can really put potential employers off. You may also hear this question phrased a little differently, but they all mean the same thing. For example, what are your long term career goals? What are your ambitions and what do you want to be doing in the future? What are your strengths and weaknesses? Weaknesses Don't fall into the ill fated trap here of being too self critical whilst describing your weaknesses are a good opportunity to show the employers your human side. After all, we all have our downfalls being too honest. Consume times, put potential employers off. Similarly, being too extravagant about your strengths often runs the risk of coming across as arrogant or bragging in answering this question. Employers want to know that you are a good critic of your own work, and most importantly, whilst you acknowledge you have weaknesses, you are actively working on improving them. Consider modeling your response on some of these examples. I am a perfectionist, which I consider both the strength under weakness. I like to ensure I complete my work to the best of my ability, but that sometimes means I've struggled to meet deadlines in the past. I have certainly been improving on this, though, by seeking judgment from my colleagues rather than relying on my own self critique. Although I am happy to work independently, I feel one of my greatest strengths is working collaboratively as part of a team. Previous projects that I have been involved with have helped me to ask my leadership skills , and I am very confident in taking charge as and when required, I sometimes find their take on too much work and become a little overwhelmed. I am working on improving this by delegating tasks more often and ensuring I prioritize, prioritize work as best I can. But I do feel I would benefit from some support on this in the short term. And finally, why should we choose you for this job? This is another opportunity for you to showcase. Your talents may tell. Stand out from the rest by including some of these key words and your answers. Hard working, ambitious, dedicated. A team player, self motivated, committed, methodical, meticulous, conscientious, punctual. Try to avoid using words such as talkative, chatty, argumentative, pessimistic, impressionable perfectionist, influential 9. Emails: e mails writing a professional email or letter can often be a little more formal than face to face conversation. Since you're not meeting the recipient in person, it can be difficult to the tone. Often times the written word may be perceived in a different way than intended, since it's harder to get your tone across the recipient for this reason. Hair A few phrases I'd recommend avoiding in written correspondence as per my last email using this phrase can come across with passive aggressive entertains and can make the reader feel inferior as they may feel. You are trying to call them foolish for not taking note in the previous email. It's also wise to avoid using if you'll note for the same reasons. I look forward to your prompt response. This phrase implies that your matters should be taken priority over your recipients. Brother matters, And that's not always the case without meaning to two people may assume you feel you are more important than others. No worries or no problem. Whilst these phrases he used quite commonly within the world of business, it is actually advisable to avoid using these as best you can, since they can inflict problem in the first place. Instead, try using more positive phrases such as you're welcome. Well, my pleasure. Correct me if I'm wrong but despite it seeming very innocent, this phrase can often come across quite packed cross quite patronizing, without meaning to and can be perceived in the same way as I know I am right. You are not listening to me. And finally, let me clarify. This is another very patronizing freeze similar to a polity being unclear, you're essentially making the recipient feel like a five year old. Should have understood what you just said. Signing off on email is also important to get right as the tone can again be perceived in a negative way without intention Might go to sign off is always kind regards since its professional but not too formal. You could also use best wishes all many thanks. Instead, both of which feel very positive If you can try to avoid using sign off, such as regards or Cincy as they both come across a stern and sometimes quite rude. There are some other options to consider yours. Yours sincerely with thanks room they yours truly 10. Recap: So that's a few of the key areas covered to help you perfect your business. English language skills. Let's have a quick recap on some of the rules we've mentioned. Make sure you use the correct tech title. I miss Mrs or Dr when addressing someone for the first time. If you don't know it, resort to miss or sir. Avoid using informal terms such as Mate, Bro and guy in conversations and Meetings. Try to learn a few of the management terms we've covered to ensure you don't fall out of the loop in meetings. It's difficult to judge the tone of an email, so avoid using terms which can come across negatively, such as as Per my last email. Oh, correct me if I'm wrong. And finally learn some keywords to help you answer interview questions such as What are your strengths? Check out my synonyms course to learn more helpful words and phrases. Thank you for joining me on this course