Most people have to work with other people. No matter how enjoyable a job is, it can become stressful and unfulfilling or downright miserable if human relationships break down. The first thing to realise and accept is that you cannot change other people. All you can do is to change yourself!

When someone says or does something to annoy you, the annoyance is not in the thing being done, but in your response to the thing that is being done. Things and actions are not in themselves annoying - the annoying lies within ourselves, in that response.

Developing emotional capabilities means unlearning old habits of thought, feeling and action. It also involves commitment, motivation, sustained effort and practice.

This class focuses on the basic EI Coaching Principles. It goes into the background of EI and why it is important to develop it, also introducing core EI skills and allowing learners to practise. And supporting learners to apply the tools back on-the-job.