Job Interviews in UX/UI Design: The DEFINITIVE Guide to Ace Your UX/UI Designer Interviews | Corey Nelson | Skillshare

Job Interviews in UX/UI Design: The DEFINITIVE Guide to Ace Your UX/UI Designer Interviews

Corey Nelson, UX/UI Career Development Coach

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62 Lessons (2h 13m)
    • 1. Introduction

      4:39
    • 2. Before We Get Started, Setting Expectations

      3:38
    • 3. Preparing For The Interview

      8:51
    • 4. Is Now Still a Good Time?

      0:39
    • 5. Tell Me About Yourself

      5:02
    • 6. What Do You Know About Our Company?

      1:18
    • 7. Why Did You Leave Your Last Job?

      3:12
    • 8. What Are Your Strengths?

      1:41
    • 9. Whats Your Biggest Weakness?

      2:01
    • 10. Whats Your Greatest Accomplishment?

      2:42
    • 11. Describe How You Work Under Pressure

      3:17
    • 12. What Motivates You?

      2:18
    • 13. Describe Your Ideal Job

      0:51
    • 14. What Was Your Most Difficult Challenge?

      2:39
    • 15. What Are You Doing to Improve Yourself?

      1:56
    • 16. What Was The Last Book You Read?

      2:22
    • 17. Tell Me About a Personal Goal

      1:45
    • 18. How Do You Handle Stress?

      1:19
    • 19. Describe Your Worst Supervisor

      2:15
    • 20. What Did You Dislike About Your Previous Job?

      1:24
    • 21. What Did You Like About Your Previous Job?

      1:28
    • 22. Describe Your Ideal Supervisor

      0:57
    • 23. Tell Me About a Time You Were Criticized For Your Work

      3:58
    • 24. Why Should I Choose You?

      3:03
    • 25. I'm a Little Worried About Your Lack of...

      2:00
    • 26. Describe a Difficult Coworker

      2:36
    • 27. Tell Me About One of Your Failures at Work

      1:57
    • 28. What's Something a Boss Did That You Disliked?

      2:33
    • 29. How Would You Influence Someone to Accept Your Ideas?

      1:30
    • 30. Take Me Through Your Design Process

      4:53
    • 31. What's a Project You're Really Proud of?

      4:52
    • 32. How Do You Deal With Feedback You Don't Agree With?

      5:59
    • 33. What Design Tools Do You Use?

      1:14
    • 34. How Do You Know When a Design is Done?

      1:30
    • 35. What Did You Learn on a Project That You Didn't Expect?

      1:28
    • 36. Tell Me About an Unexpected Situation on a Project

      1:40
    • 37. Do You Have Experience Working With Remote and Distributed Teams?

      1:13
    • 38. What Led You to Be a Designer?

      1:35
    • 39. What Trends or Emerging Tech Do You See As Exciting?

      2:05
    • 40. What's Next For You?

      2:41
    • 41. What Part of the Design Process Do You Like the Most?

      1:33
    • 42. What Made You Interested in Our Company?

      1:47
    • 43. What Do You Do For Fun?

      1:16
    • 44. The Questions You'll Ask

      1:19
    • 45. Recruiter / Phone Screen Questions

      2:53
    • 46. Can You Give Me an Overview of the Design and Implementation Process?

      0:47
    • 47. Are There Any Other Personnel Needs?

      0:17
    • 48. Tell Me About the Team I'd Be Joining

      0:31
    • 49. What Project or Team Would I Start With?

      0:56
    • 50. What Do You Like About Working There?

      0:50
    • 51. What Do You NOT Like About Working There?

      1:06
    • 52. What Would Be the Biggest Challenge For a New Employee?

      0:32
    • 53. What Has Kept You Successful?

      0:22
    • 54. What's Most Changed Since You Started?

      0:25
    • 55. What Has Been Your Most Difficult Challenge?

      0:41
    • 56. What Are You Expecting to Improve?

      0:22
    • 57. How Can I Make Your Days Better or More Streamlined?

      0:35
    • 58. In Your Opinion What Makes a Good Designer?

      2:03
    • 59. What Kind of Person Do You Enjoy Working With?

      1:32
    • 60. And Your Final Question...

      4:03
    • 61. Some Additional Resources

      4:21
    • 62. Course Wrap Up

      1:33

About This Class

The DEFINITIVE question and answer guide you’ll need to ace your UX/UI Designer interview.

Being a UX Designer takes a lot of specialized skills. Wireframing, storyboarding, card sorting, prototyping, and so much more. But did you know that during a typical UX/UI design interview, especially with a big company, you might not be asked about any of these?

So what do employers look for? What will they ask?

That’s where this course comes in. Job Interviews in UX/UI Design will supplement your talents as a designer by strengthening your interview skills. With these, you’ll be able to put them to use by applying to and getting offers for well paying jobs.

You will learn how to prepare for and how to interpret the questions you’ll be asked during design interviews, and how to keep recruiters and hiring managers engaged and interested in everything you say. You will also learn the questions you should ask that will elevate the perception managers have of you to that of a high caliber and well-rounded professional.

The course is organized by separating each question into its own individual video so you can find them easily. Each video not only has the question, but also the insight for what each question is really asking, as well as how I'd answer it so you can start to form your own ideas to do the same.

This course is for new and experienced UX/UI Designers who have learned the fundamental skills of designing user experiences, and who are now seeking full time employment.

You've learned to be a problem solver as a designer. Now it’s time to put it to use and get the job you want.

Credits

Presentation template by SlidesCarnival
Licensed under Creative Commons License Attribution 4.0 International
Photographs by Unsplash

"Cold Funk" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/

Transcripts

1. Introduction: Hey there. My name is Corey Nelson and I have a few questions for you. Tell me, what's your biggest weakness? What was a failure? You hadn't work. Where do you see yourself in five years? How do you deal with stress? What's your design Philosophy? What can you tell me about yourself? Does the thought of answering these questions on a design interview make your heart rate go up? Do you wish you didn't have toe Wonder about what that other person is really asking? If you want to be better and more confident when facing these tough questions, then you are in the right place. I'm here to teach you what I know and give you the tools Toe Ace, your next UX design interview. This course is special because I'm not gonna give you responses that researchers and experts say you should use. I'm going to show you exactly how I respond to interview questions and the questions and techniques I used to keep interviewers engaged. I'm not just gonna rattle off a list of easy to find ideas and a sentence or two of explanation or stuff you'll find in a typical Blawg article. No top 10 interview questions or any low effort nonsense like that. I'm going to show you in painstaking detail what to do and say. There are a lot of things specific to designers that recruiters and hiring managers will be looking for, the same as they look for coding ability in programmers and organizational skills. In business analysts and project managers, There are certain things that they're gonna ask you and things that you should ask them. I also have a variety of subtle and some not so subtle psychological advantage is that you can use and add to your bag of tricks. I will walk you through all of it. By the end of his course, you will have a complete study guy to use for all your you eggs and you I design interviews . This guide will serve you for years, and you'll be able to confidently answer the toughest interview questions and dazzle any hiring manager and their team. Now, how do I know what I know? Like a lot of designers who have had a decade or more of experience, my career began in what was ostensibly called Web design and evolved into what we now consider user experience, interaction or digital product design. In that time, I've worked for a small startups game, development studios, Fortune 100 companies and everything in between. I've designed banking and financial applications, customer relationship management systems, interactive video players, banner ads, email blasts, even interfaces for games for the PC, Xbox 3 60 PlayStation three. I've personally lead and had my hands in creating static or interactive experiences that have touched millions of users. No two projects were ever the same, and my approach to solving each is problems varied widely. There were some things, however, that were fairly in common. One in particular was how I got the job toe work at those companies in the first place in the span of time from 2006 when I got my first full time Web designer job toe. Late spring 2018 when I started drafting this guide, I changed jobs 12 times, each of them for full time roles. By winter of the same year, in 2018 I would change jobs three more times to this day. My linked in direct messages and email are blown up by recruiters from Facebook, various making institutions and other software companies now. Obviously, some of these roles lasted longer than others, and a few of them were a contract. I eat non employees roles, but the underlying fact had been established. I know how to impress recruiters and hiring managers during interviews to get full time roles. By the end of this course, you will, too, or he ready to get started. I know I am. Let's jump in and get to it. 2. Before We Get Started, Setting Expectations: before we get started. Ah, wanna touch on who this course is for what it is and a little bit about what it isn't. First, I should state the obvious. You can't script an interview. No matter how much you prepare, you're always going to get something you might not have expected. But that is no excuse for not preparing. So the more prepared you are, the better equipped you'll be to think on your feet and adjust accordingly. It is much easier to reach into your brain. Find something waiting for you to use and modify than it is to reach in and find nothing at all and have to make up something on the spot. What you learn here will serve as a base for you to be ready to answer any interview question whether I provided to you or not. And of course, there's the obligatory. Your mileage may vary, right? Nothing I say Here is a hard rule. You may have had success doing the exact opposite of what I recommend. That's okay. You may also find yourself being rebuffed on something I suggested you implement and realize it just doesn't work for you. That's OK. too. Interviewing is just as much an art as it is a science. But in art and science, you can't do proper experimentation without a solid grasp of the fundamentals. Each interview is an opportunity toe. Learn from the experience and keep building your confidence. I made this course for working professionals as well as new UX visual and you I designers who are looking for that job security of a corporate level role. It's also for people who may be Web or interactive designers looking to make the transition into you. I and you X, which here's a fun fact. If you didn't know, that is exactly how I did it. Now, this course is not about design as a practice. Okay, I'm not here to teach your craft. I expect you to be able to design experiences and have some work to show for it. I'm here to guide you on how to utilize your craft to get into and be successful in a corporate environment. I will give you a lot of insight on what interviewers are looking for in your answers, but I won't be teaching you how to do a card sort or how to build a wire frame, for example. There are a lot of awesome resource is available to teach you to be an excellent you I designer. I'm going to teach you to be an excellent job candidate. Lastly, I want to level set the pace and production of this course as mentioned. I'm not teaching design here, meaning this isn't a very visually oriented course, right? There aren't a lot of fancy graphics and animations because I want to get you to the heart of the subject, which is questions and answers. Please don't let your mind take you out. Okay? If you find yourself getting bored, take a break, get some fresh air, then get back here to your studies. All right? This part of your growth as a professional is critical to your success. Stay focused and stick with it. You'll be glad you did. All right. Now, let's cover one more thing on preparation and we'll do that in the next video. 3. Preparing For The Interview: all right, this is the last introductory section. Before we get into the heart of the course here, we're going to discuss exactly what I mean when I say prepare Now there's not a lot that's changed in what companies and hiring managers are looking for in their designers. But I'll tell you what will change. The people who interview you will change their assumption that their talk with you is gonna be like all the others they've had. You are going to be very different. You are going to leave a lasting impression, and you are going to delight them and make their day by making their time with you. So interesting you're going to do that by asking good questions. Actually, you're going to do that by asking extremely good and questions, asking interesting and thoughtful questions, even asking tough questions. I consistently have interviewers have to stop and think about something. I asked him because they just weren't prepared for it. If you stump a hiring manager on an interview with the question that either have to think about or just can't answer because they hadn't considered it, guess what. They will love you for that. It means it shows that you mean business. It shows that you have a spine and that you're going to challenge the norms. Interviewing is two ways. Always remember that you're there to vet them just as much as they are to vet you in every interview, you want to hear them say, Oh, that's a good question. You'll know when you've captured them. It's all in the delivery, like if they say good question and go immediately into the answer, that means they wanted you to ask. Right there were waiting. If you ask that question, no, If they say Oh, that's a good question. That means you may have just dumped them and pose something thoughtful that they hadn't considered before. Now they're all yours now. Conventional wisdom says you need to be prepared for the questions they'll ask you. And in this case, conventional wisdom is absolutely correct. You will prepare for questions, and you are going to write down, not type, not thumb. Write down your answers and memorize them. I repeat, memorize them. There is no shortcut to this. There is no magic. It is constant, relentless repetition. You will recite over and over and over to yourself so much that when you hear the question , you will see the paper in your mind and exactly where on the paint you wrote the answer down. It's not enough to just give you the question you might be asked. Then show you how might answer it, right? That's not enough. I'm going to give you the question you might get asked and give you the insight of what they're really trying to get out of it. In other words, why are they asking it? This does three things. First, it puts the interviewer at ease because they'll feel like your answers are more thoughtful and that you're actually trying to help them out. Second, it will make coming up with those answers much easier for you since you know precisely what they're looking for. And third, it will give you some flexibility so that if a question is asked in a slightly or even very different way, you'll still be prepared to answer it. For example, one manager might ask something that sounds very detailed, like, How did you get to where you are? What led you down the path of design to your current role or to be in the market right now for a new job. Another manager might simply say, Tell me about yourself. The response to both of these questions is exactly the same. That's the kind of thing you'll be able to identify once you understand where the question is coming from. A quick note on preinterview Research MAWR Conventional wisdom says you should do some extensive re con on the company before you speak to them. I'll say up front, I don't want you to get caught up in this. You do not need to prepare a detailed history lesson and know everything about the company from its inception. You should be able to answer if someone asked you something like, Are you familiar with our company and what we do? And you should be able to articulate an answer and no more than a sentence, maybe two. The other person will take over from there. If the company has had articles written about them or been in the news recently, write down one or two things that were the subject and save it for your questions. That's it. Some experts make this step out to be some crazy involved time consuming process to show that you're dedicated to being a part of the team and you're super interested in the company as an entity. In my experience, there's no reason to put that kind of commitment to a company that hasn't done the same for you. You're just talking. Your pre interview research should take no more than 10 minutes, and I recommend you do it really just before your first and maybe your second call. Keep in mind, the person on the other end is going to give you everything you need to know. There are a handful of different interview formats that you're probably already aware of phone screens, phone interviews in person and video interviews and panel interviews. There's very little fundamental difference in how you approach taking part in these. The questions will, for the most part, B the same. The only exceptions being, if you're talking to someone on the actual team or a recruiter or HR representative, right, how guide you through each of those differences later. For everything else, the approach is the same, and the same preparation will apply one quick piece of advice. If you're going for an in person interview I personally bring my tablet device, my trusty old Samsung Galaxy. Note. Pro 12. I bring this specifically because one it's easier to carry in my hand instead of lugging around a briefcase or backpack. Two. It has all my questions and I hand wrote, which is why I bought a tablets with a stylist in the first place and three. Sometimes it's just easier. And to bust it out and draw something for someone without having to get up and use a whiteboard in a white boarding in an interview is another one of those things that's kind of expected. But you'll see as the course goes along that I seek every opportunity I can to be different and stand out. If you don't have one of these, don't sweat it. You don't need one. A simple pad folio will do just fine. I used one of these for years until I got my tablet. Just make sure it's got your questions and notes written down in it and you've got in England and you're good to go. You don't need to bring anything else. And don't worry about bringing physical copies of your resume. That's one of the older interview rules that I can safely say it doesn't apply anymore. Lastly, keep in mind, I'm giving you my answers to these questions. And my answers are centered around user experience. Design. Use these as starting points. Okay, along with the inside that I give you until what the questions were really looking for. And use that to write your answers. Also, keep in mind I personally have a lot of experience. Okay? Going on. 10 years in 2019. If you're relatively new, my answers may seem out of reach. They may seem not applicable to you or even intimidating. All right, don't let that throw you off. You're going to know exactly what they're looking to learn from you, so you can answer regardless and feel free. Please feel free to borrow from my experience. If you can relate something I say to something that's happened to you or something, you can make happen. By all means, do it. And with the exception of may be the first few, these questions aren't in any particular order. Because, quite frankly, you won't be asked in any particular order. But you're gonna be prepared no matter when they come. Okay. Remember, Right re site. Repeat, everything you've worked for comes down to this. Let's go 4. Is Now Still a Good Time?: is now still a good time to talk What they're really asking. Can we start this call without being awkward? I'd answer Definitely. I've been looking forward to this call all week. Now. Yes. I really included this as a question for you to practice. The truth is, no one expects you to say that. It's not a good time. If you had the call scheduled. This is actually just small talk. Okay? Use this to your advantage to set a positive and upbeat tone for the rest of the call, it will pay dividends. 5. Tell Me About Yourself: tell me about yourself, what they're really asking. Despite how it sounds, they're not asking for you to outline the entirety of your professional career, and they're certainly not asking about your personal life. What they want to know, more or less is maybe the last year or two of your employment or as many years back, is you have critical, relevant experience. For example, as I'm making this course in early 2019 my UX career started in earnest in 2012 with critical work at Wells Fargo between 2014 and 2017. This is how far back I would go while still keeping the answer as brief as possible. You don't want to give them too much that they have to react to or remember and trying to give more weight. That is, speak mawr about the previous experience that, you know, this perspective employer would find most relevant on them, right? So if I were interviewing at another financial institution, then I'd speak Maura about my time at Wells Fargo, another firm. If I were talking to a startup, even if it was in the financial space I would actually talk less about was farming and talk more about my time at Intel, a chart and l've appointees or other small companies and start ups that I've worked for. Other variations on this question might be Can you give me a short overview, sort of where you came from in your career and how you got to where you are? What brings you to us today? Tell me about your experience from, ah, high level or a bird's eye view. How wide? Answer. I've worked full time in design since 2006 but my dedicated US career started in 2012 for Colonial life in Colombia. I was in late 2014 that I accepted a contract role with Wells Fargo in their banking side, then was later hired as a permanent you Exley for their brokerage arm at Wells Fargo Advisors. I worked in the authenticated space on applications for customers who have some manner of relationship with the bank. Affirm. Actually, pretty much all my professional experience has been authenticated session applications for either public or internal users. I was with Wells Fargo for about three years before accepting a job and Intel, a chart, which is a small health care software company in Fort Mill. I always had an interest in healthcare space, and I wanted to take the opportunity to get involved. After about a year, I became thoroughly interested in Blockchain technology, not so much trading Cryptocurrency, which is still kind of all the hype and jazz right now. But mawr in the underlying tech that makes it work, right? So I did a lot of studying, took a few online courses. I decided that the best way to learn would be to go out and get a job in the industry and check it out for his hand. And while I still think the technology has a lot of potential, I decided the job wasn't right for me at the time. And I left after a couple of months, and I leveraged my financial services experience, toe land, a contract role in my current job, which is where I've been since November, and that brings me to today. So and as my career has progressed, I've gotten very particular about the jobs I apply to, especially in the last year or so. I've been that way. I've gotten really picky about it, and I end up ignoring a lot that crosses my desk. I've had my eye on the space that your company is in for a while now. And when I saw that you're looking for someone with my background, I decided to reach out and try to speak to someone, to see how I can add some value to the design team. Now I just gave this person a lot to work with, right? Hopefully they were taking good notes. There are so many branching points for them to pick and ask me to expand on and each one of them I'd be prepared to because hello, this is my experience. After all, I also give them a lot to give them some pause As to the reasons I left a few of those jobs again. I'm going to be prepared to answer those two and quell any apprehension they have now. I read that to you, but hopefully it didn't sound like I was reading it right. That's why I want you to practice. It's not just the words, but it's in the delivery. You're going to need to rehearse, but you don't want to sound rehearsed and you don't want to sound robotic. You're going to rehearse, so your delivery sounds confident, fluid and natural. And I know the answer I just gave you was really long. Please don't try and write that down. I'm gonna give you all this and yet you can download and study and give you a a sheet to fill out on your own. But again, the rehearsal is not just in the words on how confidently you can give them back to the person that you're speaking to. 6. What Do You Know About Our Company?: What do you know about our company? What they're really asking. They're not checking to see if you did your homework and research the company. Although you should have done a brief once over we talked about earlier. But they also really don't want to hear you say something like nothing really or not much. What they want to know is how much background of the company they'll need to talk about so they can give you some context of the role they're hiring for how I answer. Well, of course, I did a bit of research to see what news has been going on with the company, and I looked over the Web site and I saw ah lot of different product offerings, and I was wondering about the team makeup and how all these products are supported, particularly from a design standpoint. Can you help me understand how this role would play into that structure? Now, this is a good way to ingratiate yourself with the interviewer, asking for someone to help you with something in context of something they immediately have in their power to answer makes them feel needed, and it makes them feel good about you. 7. Why Did You Leave Your Last Job?: Why did you leave your last job? What they're really asking. Did you leave your last job or a previous job? Dutilleux. Perfectly normal in acceptable circumstance. Such as, like a contract ending or you relocated or your family reasons or something like that? Or did you leave because of some conflict or some parallel that you could very well encounter with them like you didn't like the kind of work you were doing or you had difficulty working with the engineering team or the pace was too fast? This is what they're trying to understand about why you left a previous role. Other variations of his question might be Why are you looking for a new job? How I answer. I learned it so much. I was Fargo, and I really grew in my relationship management skills. However, there was no ownership of work right, and being a master of what I work on is really important to me. Wells. I would work on something bang away on it for a month or even a year. It would ship, and then I'd never see it again. Also around that time, Wells Fargo was constantly in the news for all the wrong reasons. It just got to the point where I wasn't comfortable there anymore. And it was this time for me to seek the next challenge. No. Always be careful about your reason for leaving, right? Don't say something that the company could also be involved in. If you know the company has a high turnover rain and a disproportionate ratio of like full time employees to contractors, as most financial institutions do, then don't say you had a problem being a contractor. If you're talking to a startup and your reason for leaving your current job is because there's not enough structure, it's a guide. Your work day today and your role isn't clearly defined. Well, guess what? Every start up is like that you're going to have to go through that. So be careful in how you answer this question. An alternate answer for if you get as specifically, why are you looking for a new job, as opposed to why did you leave a previous on? I like to keep my ears to the ground when opportunities that I qualify for across my desk. I just like to be aware of who has need for my skills and possibly making myself available . I feel like I've reached the limit of what I can achieve in my current job, and so it's time to start getting my name back out there. There's a lot to like about it. There are a few key areas that I'm not happy with, and don't line up with what I expected when I joined again. Be very careful with this answer. All right, if the interviewer feels you're not seriously interested and just casually applying anywhere, they may eliminate you from contention. Also, if they give the impression that you're bored, they also eliminate you out of concern that you will do the same thing. Be prepared to answer what it was you weren't happy about and try to make that answer unique to that company. 8. What Are Your Strengths?: What are your strengths? What they're really asking. Working here is going to go way beyond just pushing pixels and turning over designs. What can we count on you for? That won't get you annoyed. Other variations of this question might be what part of project work do you like the most? What's the positive thing one of your managers would say about you? How I answer. I really enjoy being involved at thes strategy, level of product design and working with the other leads to determine the problem solved. That's to me. That's where the challenge is working to understand the entire project ecosystem and how we're going to delight Thean user with what we deliver. I'm also really fast behind the tools once I know what direction to go in for me visualizing the idea in some manner, like a wire frame or a mock up. That's the easy part, right? I can whip those up in eatery pretty quickly now, determining what's visualize. That's the hard part. That's where I spend. That's what I like to spend most of my energy. Be prepared for the interviewer to ask you to expand on something here, here, I've said I like working with other leads to determine the problem solved. I would fully expect to be asked how I do that in detail. I've got that answer later under. Tell me your process. 9. Whats Your Biggest Weakness?: tell me about your biggest weakness, what they're really asking. No one is perfect, and no one wants to work with a design diva who thinks that they're never wrong. Can you be humble enough to admit what you need to get better? At other variations of this question? Might be What's something one of your managers would say. You could improve on how I answer honestly. I've always been a very pragmatic person, right? Give me the bare minimum of what I need to get started and I'll start and make adjustments along the way. I just prefer action over debate, which is why I think I usually fit so well into leave positions. But when it comes to working in large corporations, there's a lot of governance and oversight that everything you do has to go through. I often have to rely on teammates to keep me in line with processes. No compliance and auditing is important. But honestly, sometimes I just want to feel like I'm getting something meaningful accomplished. I mean, it doesn't matter how many years of experience you have as a designer or at anything, really. When you accept a new job, there's always going to be something new for you to learn, and it's almost always policy. I started setting reminders on my calendar to check process requirements and even block time to do so at least once a week, sometimes twice a week. Like in the case of my current role straightforward answer, most creatives are going to understand the difficulty of getting bogged down with policy and process here. I also mentioned the steps I take to avoid letting it affect my work. The key here is not just admitting a weakness. It's also showing that you're working on eliminating that weakness, or at least lessening the impact of it. 10. Whats Your Greatest Accomplishment?: What is your greatest accomplishment? What they're really asking. My interpretation of this is that they're not asking about something specific. I've always answered in a way that captures the essence of being a strong designer and a successful person in general. Not about one thing I did, but I do like to include a practical work example just to cover all basis how I answer the fact that I can apply myself toe absolutely anything. My experience bands finance, emerging tech, healthcare, retail insurance, even video games for the X box, PlayStation and PC. I have a pet project for a smart home interface off for people like me who love to cook and every single instance the same foundation applies. Step into the user's role. Identify the needle problem, determine what the end goal is going to be to satisfy that need, then work backwards to define the steps the user will need to take to get there. For every single industry I've worked in, I've been able to be successful following these ideas. Specifically, When I was working at Coney Life in Colombia, we had just launched the presales quoting tool. There was a lot riding on that project. It was the company's first major tool, released his agents in many years, and it was the first application ever for the company that would be mobile responsive. Moreover, this was my first job as a UX designer, and I was brought in at a senior designer capacity. Further, it was my first full project that I ever lead. We had a very successful launch and got a ton of positive feedback from the field team and senior executives. A week or so after launch, my manager stopped by my desk and said, Hey, I wanted to congratulate you again on quick quote. It's really building a strong following. By the way, Cindy Bane wants you to lead a project she's kicking off next week. My response was okay, cool, Great. Who? Who? Cindy Bane. I had no idea who that was, But the impact of the work I done was making rounds around the company, and people I never met were asking for me by name to lead the design on their projects. I tell you, feels good, man. No need to be shy here. Tell them what makes you a well rounded person and designer and why you're so sought after 11. Describe How You Work Under Pressure: describe how you work under pressure. What they're really asking. Okay, this is what they're really asking. The more so want to see if you're gonna crack when things get difficult, because they will get difficult. You already know being a designer means having tough skin. But being a designer in a large corporation, on projects with 30 to 40 people on them, building applications that will be seen by hundreds of thousands, if not millions of customers. That means having tough skin covered by an iron man suit of armor while being locked in a doomsday bunker 20 feet below ground. Other variations of this question might be How do you deal with competing deadlines or competing feedback information? How, I answer. I have gotten good and making internal milestones to work backwards from this way. Delivering on deadlines don't pose much of a problem. If worse comes to worse, I would generally ask my manager or project manager to help me prioritize if something looks really unmanageable at my current job, I was immediately placed on two concurrent projects. After only a month, I was told I'd be getting not one, not two, but three additional projects transition to me as we were losing a lead to maternity leave , my manager said. If it starts to feel like it's overwhelming, raise your hand immediately so we can see what we can do. After about two weeks of that, I was like, Yeah, my hand is up. Please, I need help. This is a bit much and I spoke up. You know, I want to help out as best I can, but I really can't do my best work being spread so thin. Thankfully, she was able to do a little more restructuring and pulled help from another team for the detail work. You know, I got direction from the project leads of what my immediate focus and needed to be owned and when it was expected, and work through them all daily until the situation normalized. Competing feedback can be trickier, though. For me, it's important to understand the intent of the person giving a feedback feedback from engineering accessibility, marketing product owners. They're all gonna have different intent when providing it right. My job is to distill all that down to what is either going to enhance the user experience or hinder it from that I can frame how I respond to feedback. You know, we're all on the same team, and everyone's perspective has value. But at the end of the day, the experience is my responsibility, and I have to take him in on it. If the feedback makes sense to include, then I'll consider including any time and resource is allowed. If not, I need to be able to articulate why this answer shows leadership qualities and good management of time. It shows taking complete ownership and let's manages know that they don't have to monitor or worry about you. 12. What Motivates You?: what motivates you? What they're really asking. They want to know specifically about your career. Okay, nothing personal for this question. Do you have ideas or goals that will keep you happy to work there? Can you actualize those goals while working for them? Could those goals be useful to the company? How, I answer, I enjoy being the go to person. There's a There's a phenomenon that I noticed happens at every job I've taken and served as design lead. The timing varies, but it inevitably happens sooner or later. In the beginning, everyone on the project has an opinion. Everyone has an idea that they think will provide the best design or best user experience. Then within a few months or so, maybe a few weeks. It just depends. We'll all be on the call. The project team will be on a call and some manner of design question comes up and someone says, Well, that's a question for you, XO answer. Or that's a question for Cory. When that comment is made, it's a milestone, right? It means I've won them over. It means they trust me. It means that they know I am not on Lee going to consider the user's point of view. But I'm going to have everyone on the projects interest in mind, and I won't unnecessarily make their lives difficult when people who aren't designers step in with design ideas. I found it's very often coming from a place of I better step in and say something before this designer guy cooks up some crazy, lofty idea that's going to seriously tax my team. But when the that's a question for Cory, comment comes up. It means they know that's not gonna happen. And then I've got all bases covered. This answer covers a lot of ground. It really shows good team dynamic and care for your colleagues priorities. It shows you being really driven by a service design and working for your teammates and business partners. This kind of attitude will take you far in the corporate world 13. Describe Your Ideal Job: describe your ideal job. What they're really asking. Are you going to hate or love working here? Can you work within the constraints of what our company has in place and still be effective , or even stand out among your peers? How I answer in my ideal job, the projects I work on will have a direct, positive impact on my design skills. The people I work with will have a positive impact on my professional development and relationship management skills, and my contributions will be significant to the company's goals in structure. That's it straightforward. Answer that any company should aspire to help you achieve. 14. What Was Your Most Difficult Challenge?: what was your most difficult challenge? What they're really asking. This isn't necessarily about something you worked on as you'll see in my answer, but it is career related. That's not to say you couldn't answer about a specific project or design, and I have that, too. But I choose to answer this on a more personal level to show some humanity and relate to how we all go through rough times at work. Other variations of this question might be describe a difficult project you worked on or tell me about a project that didn't turn out there where you wanted. Note. I do have a separate answer for questions specific to projects. How I answer dealing with the looming definite likelihood of being laid off from a startup I worked for in Houston. Things were going fine for a while. Then they started showing the signs that startups show when there's no more money. No one in management wants to own up to it, and no one has experienced relaying bad news to employees. Check started coming late. Direct deposit was canceled. Ah, colleague came to the office sick with grief and anger when his wife suffered a severe life threatening head injury, only to be told in the emergency room that his insurance had lapsed. That's how we all found out that we suddenly didn't have insurance and we'd still been paying for it as it was being deducted from our paychecks. Morale was none existent after that, where we used to joke and enjoy each other's company and have fun as we worked during the day. The office was eerily quiet from then on, but I was determined to not be unemployed, right. I busted my tail and cranked up my job search, and it was stressful managing at all and still doing the job I was expected to do. And I made it, really. With only a few weeks to spare. About a month after I started a new job, the doors shuttered and everyone else that was left was laid off. This is a deep personal answer, and it shows that I'm not larger than life, and I can get caught up in unfortunate events that have a very stressful impact on my professional and personal life. Everyone goes through stuff like this in our own way. Don't be surprised if an answer like this can connect you to the interviewer 15. What Are You Doing to Improve Yourself?: What are you doing to improve yourself? What they're really asking. Are you growing in your craft? Are you constantly learning or are you coasting? Other variations of this question might be What do you do to keep up with the industry? How I answer reading to get educated on something as fine up to a point, and I do that a bit like reading the envision blogged or the next Web. But experience comes from doing right. My manager at Wells introduced me to the Loom, a institute for learning design thinking techniques, and I signed up for their website and absolutely devoured their content for a solid month. I absorbed as much as I could, then asked to start having a little many workshops to put them into practice and see how they went and how I could refine and adapt. Um, I really took to it. I also attend local meet ups whenever possible. Just very recently, there was a two day workshop held in town and led by Jake Knapp, the author of Sprint. I asked the company I was working for at the time if they sponsor me to go, but it was too expensive for them. I decided it would be too expensive for me to miss the opportunity. So I ponied up the $2200 investment and paid my own way to go and participate one of the best decisions I'd made from my career in a long time. This answer shows commitment to your work, commitment to your craft commitment to your chosen career in industry, taking your own time to continue to grow beyond what you'll pick up on the job shows dedication and seriousness. 16. What Was The Last Book You Read?: what was the last book You read? What they're really asking. I've only been asked this once in my career, so I can only speculate why it was asked. Do you only read books based on design or work, or do you read for recreation? A personal development? Smart people read and read often, often several books a month on varying topics. Don't try to seem like an overachiever who Onley reads design books and magazines. I promise. A good mixture of career self help and fiction will be much more interesting for the interviewer to here. Other variations of this question might be What's your favorite book or Who's your favorite author? How I answer My favorite book, Hands Down is Mastery By Robert Green. In the past month, I've bought and gave away two copies of mastery to friends and colleagues. That's just how much I believe it can help anyone focus on and achieve anything that speaks to them as their passion. A close second favorite would be the charisma myth by Olivia Fox Cobain. I can't even begin to talk about how much it helped me be more personable and be more present in my personal and professional relationships. I just recently finished The Mist born Siri's by Brandon Sanderson, and right now I'm reading Void Stalker by John Graham, and I'm almost Finished With Leonardo DaVinci by Walter Isaacson. If you seriously haven't read any books recently, please start. Even if you just read the first chapter or so you can at least mention that you're in the middle of reading something. A word of caution, however, don't mention any books that might go against the culture of the job you're applying for. For example, I wouldn't mention that I've read Remote office not required by Jason Freed or the four hour workweek escaped the 9 to 5 by Tim Ferriss. These aren't going to go over that well with an interviewer. 17. Tell Me About a Personal Goal: tell me about a personal goal, You still want to achieve what they're really asking, what interests you in and outside of work? What are those lofty long term goals that we all have? And are you actively taking steps to reach them? Are you goal oriented and driven? People tend to be more driven to their personal goals than a company's goals, so be as honest as you want to. But don't try to be estimate the thinking that your personal goals or your jobs goals how I answer. I've always wanted to get Maura understanding around what chemically happens to our brains as we learn new things or process what we perceive. I've taken a few courses on coursera dot com and have a number of books listed on Amazon on cognitive neuroscience for no reason other than the subject. You know, interest me as a designer. I know enough about cognition understand its impact on experience. Design right, like information grouping and hierarchy, contrasts in implications of color etcetera. But what is the brain actually translating that information as? And can we design for that and a base level and reduce the amount of testing we need to do for new features if we already know how they'll be interpreted. Other than that, I have a drafting table in a piano that neither get nearly enough used. This answer generally impresses a lot of people in the small injection of humor always lightens people of number how esoteric the first part of the answer might be. 18. How Do You Handle Stress?: How do you handle stress? What they're really asking? They might be giving you a small glimpse of what to expect if you're hired. I don't often get asked this question, but when I do its usually followed up by statements and admissions that the environment is abnormally stressful for one of more reasons. That's not necessarily the rule, though. It could just be that from time to time things get stressful for short periods, which is perfectly normal. How I answer some amount of stress is expected in any job, and my job as UX designer most certainly isn't always easy. But over the years, I've gotten really good at time. Boxing. My work, I mean, after all, is always. It's usually always time that leads to stress at work, right? So as long as I've chunked my work into small, manageable pieces, I handled it pretty well thus far. I have not had a freak out or nervous breakdown at work or over any project, and I'm not planning on breaking that streak. This answer is very practical. It shows an understanding of a possible issue and already has a solution, prepped and ready to go. If it's needed 19. Describe Your Worst Supervisor: describe the worst supervisor you've had what they're really asking. This is honest curiosity into a managerial conflict you may have had. Personalities throughout the corporate world are actually not very diverse. That's why TV shows like the office and comics like Dilbert exists all the characters air easily recognizable. If there was something you didn't like about someone you worked with or four previously, there's there's a more than excellent chance that you'll meet someone just like in later at another job in your career. How my answer. It was actually my last boss before I transitioned in the UX design and solidified my path to be a leader. So I'm an ultra firm believer in autonomy and empowering people to make decisions on their own. I mean, otherwise, why hire them? Right? That particular manager was a micromanager. We used Jiro to manage tasks, and at least once a month she would painstakingly go through everyone's job list and make public comments, ask questions that had long been resolved and just generally add confusion where there was none before it was tiring. So I'm the kind of person that seriously does not need hovering and is always in constant contact with peers and business partners. Don't go overboard talking negative about a previous boss, Of course. Now, since they asked, they're expecting some level of negativity, or at least something about them that clashed with you personally or professionally. Try to keep it generically identifiable. Right? Micromanager is a common occurrence in the corporate world, and everyone can relate, even if they've never experienced it personally. You don't want to say something like, Yeah, she was just incompetent and had no idea how to do her job. She was. She was only there because she knew the right bus to kiss. Even if it's true, don't don't say it. Find something else to point out. 20. What Did You Dislike About Your Previous Job?: What did you dislike about your previous job? What they're really asking. This is a fairly prudent question. Now they're not being nosy about the place itself. They want to know if you might be exposed to the same things that made you dislike and possibly leave your last job. How? I answer. Despite the size of the U X team at Wells Fargo, which was about 100 people between all occasions, we were very, very siloed write. It was hard to have any insight on what anyone was doing. I sat directly next to what we might consider the division superstars and I never had a clue of what they were working on. I might hear about it soon after it was launched. And, you know, it was always too big fanfare when something they were working all my life. But I have no insight of no idea into what they went through to get it to market. You know what their design process was and just how they made it work. I just didn't know they just didn't share information like that. As with the why did you leave your last job question? Avoid commonalities that you would easily encounter in the new job You something unique to the previous one 21. What Did You Like About Your Previous Job?: What did you like about your previous job? What they're really asking, Similar to the question about what you didn't like. They're trying to get a feel if they're going to have what you need to keep you happy. How I answer, I really liked delighting the other cross functional team leads and partners with just how much I understood their individual challenges. Presenting my design ideas with a clear indication that I considered their teams in my solution with regards to time and effort would really make my day because it always made their day. Now this answer is a little cheesy, and designers, president or on the call just might see through it. That's OK. I'd suggest Onley using it. If you're in a group interview in one arm or non designed leads or partners is present. Folks like technology leads in business analysts and product owners, etcetera. Feel free to switch it up. You know you can say something like, you know, I like the small size of the team that were on, you know, it felt really close. I was I was I was encouraged to make mistakes or, you know, working close with the lead I got a lot of excellent feedback and I felt like I really grew in my time there. Those those are good answers. 22. Describe Your Ideal Supervisor: describe your ideal supervisor. What they're really asking. No one wants to disappoint a new team member. They want to know if they're going to live up to your expectations of a boss. So don't set the bar too high here. How I answer someone who believes in autonomy that understands that every person is different and is going to achieve their own level of success in a way that may be totally unique to them. And they'll do what they can to encourage that. That's it. You don't want to give the impression that you have a laundry list of things you require and that you need to check off. You know, something simple and straightforward that any boss would not have a problem, you know, working tours or achieving that's what you want to go for here. 23. Tell Me About a Time You Were Criticized For Your Work: tell me about a time you were criticized for your work. What they're really asking. Corporate design goes through a ton of process review and governance. Will this person be able to accept feedback and criticism in stride, or will they get defensive? Can they cut through the noise and determine if feedback is actionable, or is it just unfair observation? Other variations of this question might be Tell me of a time when your manager asked to see improvement of your work. How I answer. When I started at Colonial Life, my first project was to redesign a small section of their online enrollment platform. I wanted to make a good impression for my first design, so I kept it fairly conservative. When I showed it to my manager for his opinion, he was like, Uh, no, no, this this isn't gonna cut it. I brought you here because of the creative spark this team has been missing. Do you have way more visual flair in your experience than anyone else here? That's why I hired you. This department needs that spark, and we need to show senior management that we can do everything in house without hiring consultants don't hold yourself back. Okay? Push it as far as you can. If you go too far, let me make that call and I'll reel you back in. That was some of the best you screwed up for you back I had ever gotten in my career. Contrast that When I went to us, Fargo, I was still kind of riding that wave to the first review on my first design. On my first project there, I got a similar reaction of No, no, this ain't gonna work. If we present something like this in a legal team for review, the lawyers are gonna have a heart attack, tone it down and cut it back. So, you know, through both of those, I learned to be the hyper cognizant of what was to be expected of me when I joined a new company. You know, just because I can do something that doesn't mean I should. And I need to remember that I'm there to provide a service, not just sort of, you know, flex my muscles, so to speak. This answer gives two examples of what was asked showing opposite ends of the extreme and basically ensuring the interviewer that it is really unlikely I would ever make that mistake again. Criticism accepted and used positively exactly what they want to hear. Now, sometimes feedback on your work will be harsh, right? No one expects you to be right all the time. In fact, giving the impression that you are right all the time will raise red flags that you're a design diva and difficult to work with. You need to not only be able to take critical remarks of your work, but turn it around into something better. Okay, this is not about design. If you're if you're criticized about the way you put a presentation together, then ask who does good presentations and have them consult you when it's your time to do so again. Have something that resembles it, but has your own personal take on it. Okay? Criticism isn't always fair or warranted. Unhelpful feedback often comes from senior management or cross functional business partners like legal or project managers. You'll deal with things like meetings or presentations getting completely derailed from someone raising an issue on something that shouldn't even be in the discussion. It will be your job to realign the discussion to what the focus is supposed to be on and determine if there is anything in the comments that really, truly pertain to you and what you need to dio. 24. Why Should I Choose You?: I have several good candidates to choose from. Why should I choose you? What they're really asking? Does this candidate know their true value? I need someone strong willed and sure of what they bring. Other variations of this question might be Why should we hire you? How? I answer. You need to be tactical with this answer and use as much of the original job description to your advantage as you can and map exactly what they stated they're looking for to your direct experience and skills. All right, you can't be shy here. Now let's take a look at how I do this. If this is one of the bullets in the job description, then I would say, looking back at the job description, you mentioned warning examples of beginning and ending interactions and mobile responsive designs. The first project I led was a responsive Web application for the sales team. A colonial life and every single professional project I've worked on since then has been either mobile, responsive or native, and I have several examples of journey maps and wire frames in my portfolio to show the start and in state of the experiences I design. If this was another bullet. Then I'd say you also mentioned warning experience in solving complex user problems. And you I design. I mean, it doesn't it doesn't get much more complex than finance and health care. But my philosophy of starting at the end and working backwards has always helped me make the seemingly complex mawr approachable and simple. I would continue to do this for as many bullets as I felt necessary. Basically, you're taking their job description and you're ripping it apart. All right, you're dissecting it line by line and going into detail of how will you would perform for each point. Now it's hard to not take this question as the interviewer being negative or picking on you . And trust me, they're not okay, but it is a test, their testing your results. You can be the most fun loving, easy going and talented designer around. But when stuff happens and it gets riel, are you going to show everyone that you believe in the work you do? Or are you going to buckle under someone else's stronger personality? Right? They probably have high hopes for you, and there's a good chance they're leaning towards making an offer to you. From what they've heard, they just want to hear you say that you're as sure as they are. So by reiterating what they've established, they want how that ties to you and everything else you have discussed by that point, it'll be pretty hard for them to find a reason to not hire you. 25. I'm a Little Worried About Your Lack of...: I'm a little worried about your lack of insert skill, tool experience. What they're really asking is hiring this person, going to slow us down a lot, or they're going to make a lot of mistakes getting up to speed how I answer every new role I come into. There's always something new for me to learn, not something optional, either. Something I absolutely had to learn in order to even be on the team, Right? I'm talking content management systems, internal processes, industry jargon. They've never did stop me from being successful. Besides, I mean, if you take a look at our very craft of user experience design, the heart of it is learning users tasks and their challenges and frustrations. What delights them? We have to learn everything that relates to how they're using the systems we designed for them. In essence, every project I walk away with, something I didn't have when it started, so I wouldn't be too concerned about something specific I don't have. I wouldn't be where I am if I couldn't be taught and learned through what I observe. Now this answer shows a lot of confidence, right? It shows that you won't allow a small technicality to stop you from getting your work done . Actually, if a manager doesn't ask this question, it's important to find out if they're thinking about it anyway. It can save the interview. I have something later in the questions that you will ask to help help you out and find out if that's the case. On the other hand, they could have a legitimate concern about something, and it's not a test, but it's something that's threatening to get you rejected. If it's a really concern and not a perceived one, your only option is to try and talk your way out of it. 26. Describe a Difficult Coworker: describe a difficult coworker. You had to deal with what they're really asking. Can you resolve conflicts on your own and what's been the nature of your conflicts? Are they completely work related, or does something about you personally cause issues with teammates? How I answer at S. C I. We brought in another and designer to round out my awesome small team of just me. We both had routine daily work regarding tending to the company intranet as well as special projects. Now, before he started, I managed the Internet completely by myself, and my time was fully allocated to our one department. His time was split between our department and another for their special projects. After a while, it was brought to my attention that his day to day work on the Internet was being neglected in favour off his special projects. Since I was the lead, people rightfully came to me to find out what the holdup was on their requests. So I spoke to him about it and found out two things were going on. The other department head was encroaching on more time than he should have, and the other projects were just more interesting to him, and I couldn't blame him for that. But I am. I let him know that you know, you need to straighten that out on your own. After two weeks, I went and checked the backlog and found that he was still about a month behind on request . So we met and I told him I would help him get his head above water and get the request log down a zero. But he'd have to commit to not letting it get out of hand again. We also decided to mutually meet with our manager once a week to update him on our statuses , and he would take the responsibility of making sure the other manager didn't monopolize our guys Time. This answer describes not only the issue with the coworker, but also how I and I stress I took steps to resolve it. It's not always possible to resolve an issue with a co worker. If that happens, the interviewer is going to want to know if you at least took steps to try before involving management or at worst, HR, be careful with your answer here, right? No one wants to be afraid of hiring you because you're going to take a misunderstanding and turn it into a big official complaint. If it didn't seem necessary, 27. Tell Me About One of Your Failures at Work: tell me about one of your failures at work, what they're really asking. How can you recover from making mistakes? Did you learn something? Other variations of this question might be described a significant mistake you made at your last job or any job. How I answer. When I started at Wells Fargo, I sorely underestimated the amount of process I had to go with her to get my work done. Before I was officially assigned to a large project, I was given a small one off design assignment. It was a widget for a customer facing Page two detail at products features. I thought it was pretty straightforward and simple. So I put something together quickly and submitted it as complete. It was approved through Legal, went to development when it went to Q A. That's when our style guide manager caught it right. It was was off grand. It was off design, and there was an existing component that all that was already developed and in use that should have been used instead. So instead of the peace being just about ready to deploy, the brakes were put on everything and it needed to be redone. So many other sets of eyes had to see it, and I really had no idea the project was held up in. A lot of people were not happy with the new guy until I got the hang of all the process. I would talk with my manager. My neighbor are the lead. I would talk to a lot of people just to make sure I sent things up through proper channels Before I let anyone else on the project team even see it. I still do that to this day again. This answer shows that you accept being human and making mistakes are part of life. More important, it shows that you learn from the mistake and it's shaped the professional that you are today. 28. What's Something a Boss Did That You Disliked?: tell me something on Boss did that. You disliked what they're really asking. What kind of things bother this person? Are they going to show they have a problem submitting to authority? What do they observe about their boss's actions? Can they identify their boss's actions as actually problematic or worthy? Warranted? How, I answer. I don't really let people's corks bother me too much. Everyone has quirks. My manager at shop dot coms idea of personal space, must somewhat questionable. I know everyone reacts to that kind of thing differently, and my tolerance level is probably a little higher than most. Still, when I'd be trying to show her something at my desk and she practically be in my lap, it was a little unnerving sometimes. But you know, you can tell when something like that is off, right? She wasn't making passes or being lewd or anything or lurid, and I knew she did that to everyone. So I was like, OK, she's a little weird. Whatever. On a more serious note at the game studio I worked at in Houston, my manager, who was the art director, you know, we worked very closely together for a year I feature over the course of a two week sprint. When we presented it to the project team, the project lead didn't like it and asked me specifically, Why did you design it this way? The art director was present and said, Yeah, Corey, why did you design it that way? In my mind, I'm like, Are you serious? You know, I always go to bat for my managers, right? And this guy, he basically ensured that he'd be in the dictionary for the phrase throwing someone under the bus, right? It's It's hard to keep working for someone you don't trust, and I wasn't there for much longer after that. It's okay to keep this light hearted, as in my first example, but don't say things that make you look petty or childish, right? Like, ah, I didn't like his cologne or when we'd all go out for lunch. She chew with her mouth open and don't say things that were a result of your boss just doing their job. And you were a slacker, like she was always on my case about being on time or leaving early. Or she would constantly annoyed me about my spending account 29. How Would You Influence Someone to Accept Your Ideas?: How would you influence someone to accept your ideas? What they're really asking? Can you articulate your ideas other than just showing them in a design document? Can you defend your ideas if they're challenged? How I answer, it's important to offer ideas in the right frame and with the right intention. I usually stressed that whatever direction I'm coming from is wholeheartedly not about me. I'm not there to prove to everyone how smart I am. I'm there to provide the best experience Aiken devise for the users, which were all on the same team. To do right, I lean on my role as being in service designed for everyone, not just the customer. I found it. Even when people want my attention or need to speak to me about something, responding with a simple what can I do for you can go a long, long way to getting people to not only trust you but also back and defend you. Everything we do as designers has to have a solid reason why behind it. This answer states that you not only understand that, but you can get others to understand that as well, right? You're not always going to be right, but right or wrong, you need to be able to stand behind your decisions 30. Take Me Through Your Design Process: take me through your design process, what they're really asking. This is a straightforward question. They want to know how you come up with your solutions and how you work within a team dynamic. Other variations of his question might be, What's your design philosophy? How I answer This is a long answer, and one of the few times I suggest you don't worry about being brief and instead be thorough and detailed. This really helps set you apart from amateurs. First, I asked a lot of questions to understand the problem. I spent a lot of time on this because the problem can sometimes depend on who's giving you the answer. The product owner or project sponsor can say customers are defaulting on their loans. Well, that's not something I can solve with a digital experience. So I have to keep digging until I get something like we don't have a tool to help customers understand the financial commitment they're getting into when they accept alone before getting into the signing process. Right now, the word tool gets me closer to what I can use. From there, I can start asking about what the envisioned customer process is gonna look like and what the task our that we want them to complete. So essentially, I do a lot of discovery work to understand precisely what I'm going to deliver and what the user will actually touch. This way I can work backwards and designed the interactions to get them there. I may use prioritization techniques like by a feature or categorization. Techniques like simple court sort with the project leads to help determine what to include and where. From there, it's a simple is putting together a journey map. You are doing some low fidelity screen designs and then getting down to the component level . I've worked a lot in which you could consider extremely complicated industries, right banking, insurance, telecom, even video games. It's really easy to overwhelm a user with the amount of data and options we can present them and completely make their heads explode. I think we often forget or don't realize, that we actually expect a lot out of our users and customers to figure things out. That's not always a bad thing, but we have to make sure we've empowered them to do that. I've been able to thrive in complexity, which always kind of sound strange every time I say it. But by keeping one key point in mind throughout my entire design process, despite all of the options we may have available, user can realistically only interact with one thing at a time. If I did my job well enough up front and identified that one thing, then it's less difficult for me to design those proceeding steps, since I know what the end of it is going to be and that they can really only do one at a time. Progressive disclosure and eliminating noise are UX designers, best friends, and I use them till the fullest whenever I can. I also try to be flexible and respond to unforeseen challenges or shifts in priorities, along with understanding the user's point of view. In the beginning, I do also document some of the more pragmatic aspects of the project, like, what's my deadline and what and what other team or projects might be impacted that I'll need to work with right? This helps curtail some of the surprises along the way, so I'm not too rigid on the whole process. Every job I've taken, I've had to learn what their existing processes are and work within them. But my own processes and philosophies always marry well with them. This is one of the best answers of all my interview questions that I've come up with in my career. It covers Ah, lot of bases, and you'll likely end up preemptively answering other questions. The interview of May have had, like what design techniques do you use and how do you work with other team members and leads? You will have to answer those questions if they press on them, but you're going to be way ahead of the pack with this. This answer is extremely well thought out, and it shows you put your experience to use to shape yourself into a superior designer. You don't just go with the flow you add to it. 31. What's a Project You're Really Proud of?: What's a project you're really proud of and why what they're really asking. This is also a straightforward question. Without any hidden meaning. They want to know how you put your design philosophy to practical use and how it turned out . Other variations of this question might be. Take me through one or some of your projects. Now, if you're asked like this, take me through a project. Be sure to respond with something like, Let me start with the one I'm most proud of and go from there. This will set them up to really pay attention and keeps them from having to ask you later. Now, I suggest you preempt some follow up questions by including the following and your walk through. What were the goals? What's something you would have done differently? How was the project received? What were some of the problems you encountered on it? What was or is the next plan phase of it? What was something you learned through the process or a big take away? What was a major personal win? How I answer, Let me start with one of my biggest and most intensive projects really proud of this one. The intuitive investor project I worked on at Wells Fargo Advisors was broken into three independent but simultaneous work streams. There was education, also known as the public website on boarding and the Return client experience, which was a team that I lead. The goal of the platform was to provide hands off investing targeted mostly for novices. You put your you put your goals in, tell it your risk, tolerances drops of money in it and leave it alone, and it will automatically manage your investments for you in self correct along the way. It's a very It was a very waterfall style project, and we did a ton of design in adoration and user testing before passing things on to development. Some of the challenges we had were with the vendor whose engine we were using under our custom. You I they were very, uh, I guess territorial is a word to use about design for features that they had put into their front end. So much so that we decided to not use them for any front end design and do it all in house . Another interesting problem we phased through design was a tug of war with management regarding features they wanted to include. It became a balancing act of making management happy and standing firm on the data where we're getting back from testing. And even with all the testing, you know, I wouldn't have liked to have Dunmore testing on individual components without their context of the entire page, just to make sure we had a collection of easy to use and easy to understand features. And we had already had an idea of the differences between our mobile user base and our desktop user base. Given the limited amount of things that the user could actually do on the platform, one of the more interesting things we learned was that the mobile users really did anything and didn't really want to write just It was really just show me the money and that's all they cared about and they would quickly log out. Something I suggested was to clear up all the links and move them to the drop down. That was something that tested extremely well and was a major personal win for me. The next phase was something that I also suggested but didn't make it in time for the M V P was the account activity. Now this tested like gangbusters and everyone loved it, actually checked on this product a few days ago and saw from their marketing piece that it looked like they were finally able to get it in. I had to do the old Tina Fey self high five. Good to see my work still getting out there and doing strong. If this is was a phone or a video interview, I'd be talking through this while I had my project up in front of me. If it were in person and they didn't have a computer for me to use, then I'd show them on my tablet. Bottom line is, it's important to use the visuals you already have toe walk through to keep things in context. This answer has everything strengths, challenges, insights, learned and opportunities for improvement. You'll check a lot of boxes without them having to ask you, which is always appreciated 32. How Do You Deal With Feedback You Don't Agree With?: How do you deal with direction or feedback? You don't agree with what they're really asking when you know you're right. How do you keep your ideas from getting derailed? Can you work with overbearing personalities or managers who aren't used to being told they're wrong or being challenged? How, I answer, feel free to not use all of his answer, though I suggest you do. If you really want to elevate the interviewers perception of you, the short answer is subtlety. The long answer is it depends on the person I'm dealing with. Most piers and even some managers are fine with you being direct and standing up for what you think is the best option. Even if returns out to be wrong. Sometimes a good debate is healthy for everyone involved. Other times it takes a little finesse. In either case, I make it a point to understand exactly where their feedback is coming from. Do they have data on backing them, or is it something that was tried before? Is it an assumption for people who are a bit more dog it in their ideas and what they expect to be done with them? I make it clear that I completely understand their concern and I will do some further exploration. I never argue with them or otherwise trying to convince them by talking ever When we meet about it again, I'll say I took their concern into consideration with the update and talk about my original design from a slightly different but still user focus or data driven angle. In truth, it's possible that I didn't actually change anything or what I did. Change was so imperceptible that it didn't have any material effect on the design. I started forming that technique after reading a story about the Renaissance painter Michelangelo and then encounter he had with the mayor of Florence. Pierrot, so dreamy as he was sculpting the statue of David Pierrot, who was not an artist but spent a great deal of time around artists and their work, considered himself an expert that should start sounding familiar. The mayor visited the artist's workshop and commented that the nose was too big. Michelangelo noticed the mayor was standing directly under it and looking at it from the wrong perspective. Rather than tell him he was wrong, he asked Pierrot to move up the scaffolding, a bid while he got his chisel. As the mayor moved, Michelangelo got his chisel and also a small handful of marble dust. Then he moved to begin, lightly tapping on the nose, letting some of the dust fall as he did. He didn't ask Pierrot what he thought now, and he said it's perfect. And Michelangelo had actually changed the nose, but thought that rather than argue with and contradict the mayor, who was his patron, better to let him feel like his opinion was important and that it was taken into account into the final piece. A modern day example of that. During a presentation with the division head and Wells Fargo Advisors, he commented that ah button Group looked like it was too washed out with the background. I said, OK, good observation, and I'd see what I could do. I added a barely perceptible dog bar behind the button group, and I mean barely. It was like 2% black. When we met again. I pointed it out and also showed a screenshot of how the section would pass accessibility contrast requirements with the bar and thanked him for the suggestion. I didn't tell him that the section past contrast requirements before I added the bar. But if at the beginning I had said it was fine as is, he just would have said, Well, it looks that way to me and that's a game you can't win once it starts. So adding a bar and a screenshot was a minor inconvenience, but worth the effort to keep a meeting from being derailed. Another Mawr direct example was with a product owner who wanted me to make a change to a component to add some additional help text to a calculator we were working on. I immediately shot this down because I had data to back me up this time. We had just gotten back survey data on the calculator literally the day before, and the responses show that an overwhelming 81% off the 100 people who were surveyed understood how to use the component as it was designed. It would not have made business sense to redesign a component in order to maybe capture that last 20% and also the form of the calculator existed elsewhere on the site in different areas, so the risk didn't seem worth the reward, and you know that's just a phenomenon of design, right? Everyone wants to feel like they've had a significant hand in the design and lose sight of the forest for the trees. But it's my job to keep focus on those happy little trees now. Absurd as this may sound, it is absolutely true. This is an instant. We're just talking about what you do won't stand up well to what you've actually done and what the outcome was. This answer also as a bit of interest, by mentioning history and culture and puts a frame around you that says, You know this person a messing around, you'll seem just a little bit larger than life and even a little bit sophisticated. If you didn't get the hint before, I'll say it again. Get some books to read. 33. What Design Tools Do You Use?: What design tools do you use? What they're really asking? Well, this candidate have to learn to use the suite of tools we use here. How? I answer, Since I do work almost exclusively with you, I and experience design. I've simplified my tools. That two main leading sketch and envision I will open Photoshopped or Illustrator on occasion when necessary. I mean, my career started as a Web and graphic designers, so I'm really advanced with regard to using the adobe tools. I've also used actu, R p or even drawn on scraps of paper to document an idea. I'll use whatever I have access to. This is kind of ah, throwaway question, especially since it should be on your resume. But you will constantly be asked this. There's no need to die aggress on it. Just be sure to mention that it doesn't matter, right? A tool is just a tool. If they use hammers and chisels, you'll figure out how to use it. 34. How Do You Know When a Design is Done?: I see a lot of iterative work in your portfolio. How do you know when a project or design is done? What they're really asking? Can you let a project go toe work on the next thing? Will you let being a perfection is getting a way of being efficient and risk our project deadlines. How I answer when is a design or project ever really done right? It's usually just a matter of running out of time or budget. Or, you know, when I reached the point where an iteration doesn't make a material change and it's just different to be different, it means I reached a point where we need to deploy it and get some feedback. In corporate design, there are often a dozen things happening above your level or in your periphery that you have no idea about but are critically related to what you may be working on. You can't decide to just turn on things because you think you can make it better. Everything can be made better. There's always room for improvement, but is it the best thing to do right now? Are you addressing a problem and you're making changes backed by data and user feedback or you just designing for the sake of design. If it's the latter, you need to learn to move on. 35. What Did You Learn on a Project That You Didn't Expect?: what's something you learned a while on a project you were working on, that you didn't expect what they're really asking? What insights did you take away from your previous work? Is there something that you can apply to the work you'll do here? Did you grow as a professional? From what you learned, how I answer a colonial life, I learned a lesson that stuck with me for the rest of my career. If you're building an internal tool for employees, they will tell you exactly what they want and exactly what they don't want if you give them a platform to do so. I conducted some interviews with a few high in performing agents, and when they realize that I was working on a project that would help them in their day to day work and actually not slow them down, they opened up and didn't hold back. They tore apart the existing application and said very specifically what they wanted In the new system. I learned it's not enough to just say we're building something new. We have to say we're building something new for them. This answers shows not only something learned once, but something that can be applied at any job on any project. 36. Tell Me About an Unexpected Situation on a Project: tell me about an unexpected situation or problem that came up during a project and how you handled it, What they're really asking. How do you handle unforeseen situations? Can you keep a project from capsizing when things take a turn for the unexpected? How I answer? I ran a follow something that threatened the mobile project I worked on at Intel ITAR just as the project was getting underway. The company's patient portal was a massive, all inclusive Web application and encompassed everything a patient could possibly need, plus mawr to manage their health visits seriously. It was utterly massive. The CEOs mandate for the mobile app was to shrink it all down the phone size and replicate all the same functionality. This would have been a monumental mistake, and it took me educating him on the difference between a customer who is in front of a computer and another who was on their mobile phone, right, The same patient, different use case. I leveraged my experience at the bank to walk him through it, and he got where I was coming from. Thankfully, I wasn't expecting the directions to come from senior management to just say, Take everything and make it smaller. Most projects have challenges in curveballs. This answer shows being able to address them quickly and keeping things on track. 37. Do You Have Experience Working With Remote and Distributed Teams?: Do you have experience working with distributed or remote teams? What they're really asking? No hidden meaning Here. The question is what it is. How wide Answer. Definitely. The Wells Fargo Home Offices in San Francisco and Wells Fargo Advisors Home Office is in ST Louis. I was the only UX designer who worked from the office in Charlotte for W. F. A. When I did some consulting from firm in Virginia, we worked with Verizon who had teams in India, which meant early morning meetings and a team in Ireland, which meant even earlier morning meetings. You take it in stride. Big companies almost always have offshore development teams. They're interested to know if that's going to be a shock to you in addition to office. Or you'll have to interact with onshore teams who are in different time zones. That sometimes means early morning or late calls. Just be sure to mention success 38. What Led You to Be a Designer?: what led you to be a designer? What they're really asking? Do we have similar interests? Did we follow similar paths to get here? Might this person connect with me or others on the team? Other variations of this question might include Why did you choose this career? How? I answer. I had a bit of a nod entrance into design. I got my associates degree and programming, and the very day I got that degree, I decided I didn't like programming. But one of the subjects in the curriculum was a was a very introductory course on Web design, as it was called back then, I really took to that part of it and became a student all over again, this time teaching myself right. I absorbed book after book after book and started killing it. After some years as a Web interactive design, I became interested in the Why Why do the users and customers I designed for make decisions for one interaction over another? That's what started my transition into UX design. This question is actually important, right? People like toe work with and be around others with similar backgrounds and interests 39. What Trends or Emerging Tech Do You See As Exciting?: what trends are emerging technology? Do you see as exciting what they're really asking? Do you follow trends or news in the design or tech industry? Does any of it influence how you approach your work? How do you see yourself doing something unique in the near future? How I answer, I don't generally get caught up in trends with regard to design. I always work on highly specialized software and applications and the needs of my specific user. Groups and personas take priority over trends. I do pay attention to what's going on in the design community, but realize that someone starting a trend initially designed something that was right for their users. I have to Design was right for my users. On the tech side, I'm really interested in what breakthrough is we may see for a are beyond Pokemon. I don't know how many people are aware of it, but Amazon has a feature that you can use an A R feature on its mobile app to see how certain items will fit in your home like a piece of furniture or a kitchen gadget. It'll scale to the approximate size, and you can arrange it in real time and see how it looks in your house through your phone. It's pretty slick. It's a good example of practical user experience design that is actually helpful and useful and goes beyond a gimmick. This answer shows that while you stay abreast of what's happening at a large yours still your own designer and make decisions based on your experience and the needs of your job, not just blindly following what's cool. It also shows you're a fan of good design in general, which should translate to something you'd aspire to. 40. What's Next For You?: what's next for you. What they're really asking. What are your plans? Personal and professional goals? Does this person want to make the most of what this job offers and will stay long term? Can I build a team around him? Can I entrust high profile work or other team members with them? Other variations of this question might be, Where do you see yourself in five years? Where are you planning to take your career? Have you considered being a manager? How I answer my life has always been building things, creating things, taking nothing and using my hands to make something. One of my earliest and fondest Christmas memories was getting a robotics toy kit that's robotics with an X. It was like Legos, but with space themed blocks and parts that came with motors and a remote so you could build your own toy robots and actually control them. I feel like I still retain a bit of that in my day to day work. That's why I gravitate more towards being a lead than being a manager. I prefer stinging hands on and coming up with the solutions that solve the problems. That's where my passion lies, and I think that's where it's gonna be for a long time. I've been getting this question more often lately, probably due to my age and experience. I advise you to answer with whatever is true for you. Just don't say something like in five years I'll be laying on a beach in Jamaica doing nothing, or I'm planning to be in your position as soon as I can. Also be careful answering this. If you're talking to the hiring manager, you don't want to give them the impression that you think their job is boring or you think they don't do any meaningful work. Even if that is possibly true, My current level of daily meetings and interruptions is already barely tolerable, right? So personally, the thought of taking a manager role and sitting in on even more meetings, submitting budget reports, doing quarterly and annual employee reviews, reviewing and approving time, she's It just makes me want to stab my eyes out. There are a few options out there for what's next for Corey. No sin, but I can tell you it ain't that 41. What Part of the Design Process Do You Like the Most?: What part of the design process do you like to do the most? Or do you feel you excel at what they're really asking? What team or project should I consider putting this person on? Should I hire them? What could they have a positive impact on, given their experience and what they enjoy doing? How, I answer, I definitely prefer the beginning stages of a project I e. The hard part right for me. That's where the challenge is. The rial problem solving aspect is and should be front loaded. That's where all the gears in my head are turning at full speed, and I'm putting my experience and intuition toe work. That's not to say I can't be flexible and help out with visual design or copy editing. After all, my career started as an interactive and graphic designer, and problem solving is just that right problem solving. If today's problem is that a detailed visual mock up is needed than I can certainly step in and do that, don't be afraid to say what really speaks to you about design. Okay, don't be vague and say I don't have a preference or I like doing everything. Have an intelligent answer and why you feel that way. Just remember to use the word flexible. Okay? It'll win you some extra points. 42. What Made You Interested in Our Company?: what made you interested in our company, What they're really asking Was this person really drawn to work here by something specific ? Could the same reason draw them away to another company? Do they believe in what we do? How I answer. I've known about the space the company is in for a long time, and I've got a ton of similar experience. When I saw they have a need for someone with my background. I figured I should apply and see how I could add some value. I'm trying to keep this answer simple in short, because it can easily backfire just by answering at all. If you were introduced to the company through a vendor recruiter, then you probably won't get asked this question. In fact, I don't think any of the large companies I have ever worked for ever bothered asking small companies and especially start ups will ask this question every single time. You need to have a solid. I drank the Kool Aid answer and talk about how you believe in the company's mission or have a deep, passionate interest in the industry they're in and want to help them achieve their goals. I didn't say you had to believe it. You just have to say it. Big companies generally don't care why you want to work there. The only reason they're even talking to you is because they have an established need for the position, and your information seem to fit what they were looking for. That's usually good enough for them. 43. What Do You Do For Fun?: What do you do for fun? What they're really asking Nothing hidden here. They're genuinely interested in you. Don't disappoint them by being boring. How? I answer. I'd like to try different things and see what speaks to me. Two years ago, I tried voice, I think, and even acting in commercials. But the lifestyle really didn't appeal to me. I really liked to draw in paint concept art and recently got into music production and D j , not to mention a huge stack of books that I keep my face in. This question is rare in big companies and actually not even all that common in smaller companies, either. The only times I have been asked, this is when the report was firing on all cylinders and I made a strong connection with the interviewer. Please have some hobbies, but keep it clean. You don't need to connect a single thing about what you do in your own time. Back to your career. This question is not a test. Have fun with it. 44. The Questions You'll Ask: Here's effect, you can save an average or mediocre interview by asking extremely good questions. Here's another fact. You don't need a lot when an interviewer asks if you have questions. It's always at the end of the meeting, and you don't usually have a lot of time anyway. So while there's not many here, they are extremely effective and you'll make a lasting impression. Here's a bonus. You don't need some memorized these like you have to with the questions you have to answer . You'll have these written down for every interview you go into and leave some space to jot down their answers. Remember less. Is Mawr in this instance? Okay, Asking a handful of thought provoking questions will go much farther and then asking a dozen weak ones. Some of these you may have heard before, but I'm sure you'll find a few gyms among what I have for you here and for the ones you have heard before. Don't dismiss them, okay? All that means is that they have staying power and have been proven effective. Let's get to it 45. Recruiter / Phone Screen Questions: you're going to ask corporate and vendor recruiters different questions and what you'd ask the design team in the hiring manager, mainly because they're not gonna have too many details into the role or the team other than what's on the surface. There's not too many questions here toe worry about because phone screens air usually short , the design team and manager questions will have much more details included. But you don't need to stress too much here. This is really to show the recruiter that you're thoroughly interested, have thoughtful questions and make them feel comfortable about moving you through to the next interview. How long have you been with the company? What's something you love to tell candidates about working there? Why is this position open? Is it due to growth, or was it vacated? How much has changed in the time you've been there? Remember, only ask this if they've been there for at least a year or more. What are some of the near term challenges the company is facing right now? What other rules are you sourcing for? I may have contacts to send your way, depending on what they are. Please always remember to ask this. Recruiters love When you say this, what can you tell me about the team I'd be joining? What does the hiring manager value above all else if other candidates have been turned down , would cause them to be eliminated? Can you outline the remainder of the interview process? Remember, the recruiter is your first key to the company. So don't sleep on this call or treated as just a formality. You need to impress this person just as much as the hiring manager. Having a great call here could mean the difference between the recruiter sending an email to the managers saying, Hey, I got another candidate. Here's their resume or sending an email saying Hey, I just got off the call with the candidate and I think this is the person you're looking for. She checked most of the boxes you wanted and was really great to talk to. She touched on everything from handling feedback, toe working within policy and constraints. She doesn't have the large team experience, but she seems really mature enough and ready to handle him seriously. Stop what you're doing and check out her attacks, resume and go to her website. Let me know when you want me to schedule a follow up call. Leaving a recruiter excited can put you miles ahead of the competition. 46. Can You Give Me an Overview of the Design and Implementation Process?: can you give me a, ah high level overview of the design and implementation process? This is one of the few questions I consider easy. This is a process question they should be very familiar with. This will also give you some insight into what you have to go through to actually get your work done there. Be aware this may also have been answered already throughout the meeting. If so, skip it and use the following. Can you describe the relationship between management, design and engineering? How well are they integrated and are there any communication or philosophical challenges? 47. Are There Any Other Personnel Needs?: Are there any other personnel needs for the department? This will tell you more about the near and long term goals they have for expanding their team. 48. Tell Me About the Team I'd Be Joining: tell me about the team I'd be joining, You know, everyone's. You know what their 10 year and strengths are? Don't ask this question to a group, obviously used this only for a one on one meeting. Again, This is an easy question for them. I have purposely start with easier questions and quickly ramp up the difficulty. I guess you could say it keeps the interviewers from getting bored. 49. What Project or Team Would I Start With?: assuming everything works out and I start soon. What project or team do you have in mind that I'd start with? They probably already have this decided, or at least have been thinking about it. This is a psychological trick, as they have to mentally consider you as part of the team in order to answer it. That's exactly what you want. Bear in mind. This is another question that may have been covered earlier in your talks. Skip it or reworded. If so, variation might be you mentioned that the opening is on the brokerage team. What some other inside that would help me once I join. What specific challenges are they facing that my experience would lend well to again? The point is to get them to envision you as already on the team. 50. What Do You Like About Working There?: What do you like about working there? If you're in a group, call or interview, pose this question to everyone present. No, you may find at least one or two who will pick you back or echo an answer from someone else . Keep an eye on them. They may be the shy ones. And don't press on anyone who looks like they're being shine right that can work against you if they feel like you're making them uncomfortable. This is the first of several thought provoking questions. A lot of people work for a company for years and never actually consider what they like about it. They always have reasons, though, and will typically be really happy to answer it for you. 51. What Do You NOT Like About Working There?: What do you not like about working there, or what do you feel could be improved if you're speaking to someone who isn't afraid of being candid with you, this will allow them to vent, and there will be appreciative of that. It also gives them the opportunity to tell you that it's not all roses and unicorns, and you can decide if you're willing to take that on that. They may tell you something kind of weak, like the hours can get long sometimes or the break room and small. The coffee is bad. That's fine. If that's all they have to say, don't press on them. But sometimes you will get some key information like Maybe there's some really poor communication with another team manager that's turned into some heated discussions or our recent policy change has caused more alto plummet. That's something you can make an informed decision on. Be wary of the person who says there's nothing to dislike about it 52. What Would Be the Biggest Challenge For a New Employee?: What would you say would be the biggest challenge for a new employees? This question will make them consider holes in their own boarding process or, if they even have one. It also prompt them to give you an idea of how long they think it will take the average person to get up to speed on everything without you having to ask the much weaker question of how long does it take to get used to everything? 53. What Has Kept You Successful?: wouldn't has kept you successful during your time there. Make sure they understand that you're asking about them personally and not the company. When you start showing an interest in that person, you're going to get more interesting to them. 54. What's Most Changed Since You Started?: when you look back to when you started, what strikes you as most changed? Onley asked this if the person has been there at least a year, it takes a while for most noticeable changes to take place, and it's something they may have to take a few moments to consider before they can answer you. 55. What Has Been Your Most Difficult Challenge?: what has been your most difficult challenge on the job so far? Can you walk me through what happened? This is a straightforward question, but again, it shows you have a deep interest in not only what you're going to get out of working there , but the kind of effort it might take to see it through tough times. It also demonstrates you turning the tables and getting the person to see that you are in fact interviewing them as it should be. Don't let the person you ask this to get away with not answering. How did they solve it, or how did it turn out? 56. What Are You Expecting to Improve?: What are you expecting to improve With this position being added, this lets the interview and know that you're keen on making an impact when you arrive, as you'll know precisely what's going to help get the team ahead. 57. How Can I Make Your Days Better or More Streamlined?: I always make it a point to go to bat for my team. How can I best support you as a manager? Product owner? Attack Lee, Whatever. What can I do to make your days at work easier or more streamlined? You won't always get a definite answer to this because it's quite unexpected, but you will delightfully surprised them by asking something about their own self interest . 58. In Your Opinion What Makes a Good Designer?: in your opinion, what makes a good designer As simple as this sounds, you'd be surprised how many people and even hiring managers don't consider this. This will really get people thinking, and you may even stump a few toe, have to stop and give it some deep thought. I've seen hiring managers and would be piers huff and fold their arms and look up with feigned frustration. And how much do you have to think about this question? Trust me, they're not frustrated or annoyed there, just pleasantly surprised and unsure of how to react. If you see this kind of reaction, it means that they're seriously concerned about disappointing you with their answer. So they're going to think carefully. This question has to high points. First, it makes them really consider something they'll feel they probably should have a long time ago. A second you're asking someone for their opinion, which is just icing on the cake, right? Pairing these two together will give you the impression of one of the most interesting people they've ever spoken to practice it. It's all in the delivery, confident tone of voice and strong eye contact. If the person you know if it's in personal video is key. You will get people complimenting you for this question. Now, whether they can answer it or not, be prepared to follow it with your own opinion. They will definitely want to know. I usually mentioned something like, Ah, good designer is someone who is curious and doesn't necessarily accept things the way they are. They make sure they have a solid reason why I to move forward and build things I never mentioned minutia like is an expert in a photo shop or color theory something like that. I always talk about a state of being or state of becoming. 59. What Kind of Person Do You Enjoy Working With?: when you take away the mechanical functions of a designer or the job like like building wire frames, iterating on design, journey, mapping, managing a project and timelines. If you take all that away and you're just left with the person, what does that person look like to you? What, what kind of person do you enjoy working with and you think will fit well with you and the other personalities on the team? I'm really, really proud of this one. You will get a lot of compliments on this question, too. This elevates you from being candidate to likely team member again. They have to envision you as a member of the team to consider this answer. But this time it's less formal and more about being around someone interesting. I devised this question sometime around mid 2016 and I love the reaction it gets. Some people will answer you with personality traits that are directly related to the job, right. That person means right that prison is all business with no time for messing around. That's okay, other times, and usually you'll get answers that will come with all smiles, and they'll love telling you about all the quirky and fun nature people on the team and how they look out for each other. You're going to love the responses. You get to this question, please use it. 60. And Your Final Question...: as much as I would like to. I can't take full credit for this. I don't recall where I read it, but I believe it was from a random article about interview question Sometime around 2012 I've modified it to suit a designer's perspective and really puts the seal on an interview . This question shows unashamed confidence. So the question is, given everything we've talked about so far, the insight into my background, my approach, my design skills, taking all that into consideration. Do you have any concerns about my ability to join this team and be successful in the role? It takes a lot of confidence to say this as before. You really need tohave. It turned all the way up to pull this off without sounding like you don't mean it. All right, mind your delivery when you ask this. This is yet another reason why practicing is so important. This needs to be more of a statement than a question, right? Compare saying And like, do you have any concerns about my ability to join the team and be successful? Okay, that rising tone that sounds weak, it sounds nervous. It sounds like you're pleading compared with. Do you have any concerns about my ability to join this team and be successful? That falling tone you're making a strong, confident statement, right? That is very different. This question doesn't guarantee you the job, but I can guarantee that no one else they've interviewed would will have had the foresight to ask it. Okay, there's also no guarantee people will actually answer you truthfully, but that's that's not the point. The point is that you asked and the respect your gain from that you often get a vague answer like, Well, I have to circle back with my team or I have to review my notes or we've got some other candidates to interview. Getting an answer like that might mean that they were lukewarm or unimpressed with you and not interested in moving forward. Still, asking that question can improve that impression. If you're lucky, you'll get someone who answers honestly and will help you out in one way or the other. For example, one person said that he was a little concerned about my visual design ability because I'd be a team of one when I joined their company, so I was able to pull up some visuals that weren't in my portfolio and talked through it right. That's another great reason to have a tablet device. I used that question to immediately quell that concern, and I was offered the job the next day. Further, I realized that concern was a legitimate one, and my portfolio was missing some pieces to showcase that, that kind of stuff in it. Another example. Yet another guy said he had concerns about my visual design approach that I took for a design challenge. I turned in for him Now. I was expecting that response truthfully, and I didn't want that job. Not that they offered it to me, but I didn't put a lot of effort into the design At the time. I really needed a break and just wanted a free trip to Seattle that they paid for, so I couldn't go out there and interview with him. I don't recommend you do stuff like that. When I asked the question, he said with a smile. Well, you're just gonna go right for the throat, huh? And I was like, Yeah, that's that's how I roll, bro. If you've knocked your interview out of the park, and you end with this question, you'll get an answer like No, no problems or concerns. Everything lives good. That was the answer I got from my first dedicated UX role and offer came less than an hour later on the drive home. 61. Some Additional Resources: I know I keep harping on the subject, but practice is going to be your best teacher for getting better at interviewing. But I want to share it to bonus pieces of advice that you may consider looking into. If you have problems speaking to a group or deal with general nervousness when the spotlight is on you, you are not alone. Okay, that is nothing to be ashamed of. But please keep in mind. This can hold you back not because people see you as weak or incapable. That maybe a misconception. People who deal with this have the truth is when you consider the people you're speaking to , it makes them uncomfortable. After I got hired at a software company in Fort Mill, I later found out that the candidates for the role came down to me and one other person. My manager and the business analysts who were part of the group interview said that the other person bombed the interview hard. They said he froze up completely and couldn't speak the business. Analysts said it was so bad it made her want to crawl under the table in high due to how awkward it waas they felt bad for the guy, but they felt worse for themselves. They didn't know what to do to help this guy relax. They tried shifting questions to easier things, like what he did for fun or other non related topics. He still couldn't manage to speak coherently for that entire group that interviewed him. Nothing made them feel more relieved than when they were able to thank him for his time and see him out. Now this is an extreme example, but it's also very riel, right? If you suffer from fear of speaking to groups, fear from speaking from the spotlight, or maybe just want to get better at speaking. In general, I have two things to suggest to you. The first is Toastmasters. This is an international organization that promotes, teaches and mentors, people of all ages and backgrounds to be successful public speakers. Now you don't have to join with the intent of being a public speaker. All right, I didn't when I joined. I was only interested in knowing how to command and captivate an audience, as I felt it would help my business. At the time, people join because they want to improve their English or they want to be a clearer communicator to be a better writer because you have to write the speeches that you give and , of course, to conquer that fear of speaking in public and gain some confidence. There is bound to be a club near you as they are all over the world. Search one up and sit in on a few meetings. There are always gracious and welcoming. They've been some of the nicest, warmest people I've ever met. If you can't find Toastmasters, go to meet up dot com and search for a public speaking groups based on your geographic area . The second thing, believe it or not, is improv. I took some improv classes a few years ago when I was training to be a voice over artist and wanted to increase my skill at delivering a performance. Improv forces you to be in the moment and embrace being uncomfortable. It doesn't try toe work discomfort out of you. It makes you own it and be yourself and be silly. While you're added, it should go without saying that being a good improviser will help you tremendously. When you're interviewing, you can think on your feet and pick yourself up when you falter on something or you can save someone else when they do right. That's a key skill when you perform in an improv group when you train, it's never just you out there, you Kenbrell singing that same philosophy to your interviews and not feel like it's you against them. You can turn one arm or even all of them to your side, and then you're just having a conversation in a friendly manner together. So consider these things, you know, see what works for you. And, you know, in no time you will be in a really good spot for having the confidence you need to give a good interview. 62. Course Wrap Up: you made it. This was a long course, and I'm proud of you for seeing it to the end. Remember, you have to memorize your own answers to these questions. I know I'm asking a lot of you. I know I am, but I promise you it will pay off. Don't sell yourself short by not putting in the work. I sincerely believe in what I've shared with you. And I know you will put it to good use and get the job you want. Stick with it. Getting a job takes time. But you have the tools now to practice the right way. You're capable of doing amazing design work. You know that. Now it's time to go out and make sure everyone else knows, too. If this course helped you in any way, the only thing I ask for return is an honest review and share it on your social media channels. I'd love to help as many of my friends in design as I can to get the steady experience that the desert. I'm paying it forward. I hope you will, too. I am thrilled and honored to be able to give back to the industry in this way that has sustained me throughout my career. It's been a pleasure taking you through what's got me to where I am today. Now it's your turn. I can't wait to see in here what you do. Everyone take care and knock em dead. You got this?