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10 Videos (57m)
    • Introduction

    • Job Design Decisions

    • Job Design Considerations

    • Work Methods

    • Work Measurement Techniques – Time Study

    • Work Measurement Techniques – Work Sampling

    • Work Sampling / Time Study Comparison

    • Financial Incentive Plans

    • Real Examples / Solved Problems

    • Closure


About This Class

Learn to Structure and Measure the Work, Determine Efficient Means of Performing Tasks, and Set Performance Standards!

The operations manager deals with managing the personnel that create a firm’s products and services. To say that this is a challenging job in today’s complex environment is an understatement. The diversity of the workforce’s cultural and educational background, coupled with frequent organisation restructuring, calls for a much higher level of people management skills than has been required in the recent past.

The objective in managing personnel is to obtain the highest productivity possible without sacrificing quality, service, or responsiveness. Organisations use job design techniques to structure the work so that it will meet both the physical and behavioural needs of the human worker. Work measurement methods are used to determine the most efficient means of performing a given task, as well as to set reasonable standards for performing it. People are motivated by many things, only one of which is financial reward. Operations managers can structure such rewards not only to motivate consistently high performance but also to reinforce the most important aspects of the job.

You will learn:

  • You will be able to specify work activities of a worker or a group of workers.
  • You will have the knowledge and ability to apply various work methods in job design.
  • You will be able to set time standards for any job using various work measurement techniques.

By completing this course you will be able to analyse work methods, set work standards, measure the time required to complete tasks, and calculate capacity requirements -  a key input to labour planning activities.

2 of 2 students recommendSee All

super practical, nice examples and project
Ahmad A.


Very practical class, great presentation and examples, useful project.





Krasimir Kirov

Operational Excellence Training