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9 Videos (36m)
    • Introduction

    • Workflow Types

    • Resolved ≠ Closed

    • Do's and Don'ts

    • Custom Workflow Planning

    • Custom Workflow Process

    • Workflow Concepts

    • Add-ons & Plugins

    • Resources


About This Class

I recently removed 28 unused workflows from a Jira application!  How do you end up with that many workflows people aren’t even using?  It happens when workflows are too complex, too customized, and don’t accurately reflect a team’s real-life process.  

In this course, you’ll learn how to build smart workflows that your business teams will actually use!   

You’ll learn:

  • how business workflows are different from software workflows,
  • best practices like good naming, appropriate use of transition behaviors, and the importance of roles and groups,
  • to build a workflow using a phased approach,
  • to avoid common workflow design mistakes,
  • how using add-ons extends workflow functionality,
  • and the “must know” concepts that apply to any type of workflow.

This course is for Jira administrators, but even if you’re not an admin, you can take this information back to your admin team.   Well designed workflows should compliment a team’s process, NOT dictate it!






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Rachel Wright

Author, Jira Strategy Admin Workbook

Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified Jira Administrator.

She started using Jira in 2011, became a Jira administrator in 2013, and was certified in 2016.

Rachel also uses Atlassian tools in her personal life for accomplishing goals and tracking tasks.  Her first book, the “Jira Strategy Admin Workbook“, was written in Confluence and progress was tracked in Jira!

Help for Jira Administrators is here!  Vi...

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