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21 Lessons (38m)
    • 1. Introduction

      0:48
    • 2. Knowledge

      1:40
    • 3. Ownership

      3:07
    • 4. Test Environment

      2:21
    • 5. Duplicates

      2:31
    • 6. Resolved vs Closed

      1:41
    • 7. Workflow

      1:34
    • 8. Bulk Changes

      2:16
    • 9. Announcement Banner

      1:07
    • 10. External Users

      1:56
    • 11. External Email

      0:59
    • 12. Application Access

      1:26
    • 13. Project Naming

      0:40
    • 14. Issue Types

      1:17
    • 15. Resolutions

      1:47
    • 16. Proper Field Types

      1:19
    • 17. Hidden Projects

      0:49
    • 18. Clean Up

      3:08
    • 19. Multiple Instances

      2:10
    • 20. User Management

      2:25
    • 21. Standards

      2:57