Introduction to voice interface design

Jana Bergant

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26 Lessons (2h 36m)
    • 1. Chatbot & Voice bot UX course

    • 2. Introduction

    • 3. Conversational UX Design

    • 4. Chatbots

    • 5. Benefits of chatbots

    • 6. How we can use chatbots part1

    • 7. How we can use chatbots part2

    • 8. Voice user interfaces VUI

    • 9. How can we use voice interfaces part1

    • 10. How can we use voice interfaces part 2

    • 11. Where to start

    • 12. Designing conversations the basics

    • 13. Communicating with the user

    • 14. Supporting specific commands

    • 15. Error messages Part 1

    • 16. Error messages Part 2

    • 17. Bot personality

    • 18. Search agents

    • 19. Development of a bot

    • 20. Maintenance and analytics

    • 21. About voice design

    • 22. Why and how Chatbots and Voice assistants Are Different Part 1

    • 23. How Chatbots and Voice assistants Are Different Part 2

    • 24. Voice UX mistakes to avoid

    • 25. Voice UX Best Practices

    • 26. How and where to write prompts


About This Class

In the course “Introduction to voice interface design” you’ll learn all about designing conversations for chatbots and voice bots. My name is Jana and I’ll be your instructor guiding you through this course.

I’m teaching chatbot and smart assistants here on Udemy && SkillShare. I also do consulting for clients.

And what I’ve noticed is that many clients are confused when going from graphical interface to a conversational interface. Where most of companies fail is to deliver a satisfying user experience and that is why people leave the bot never coming back.

In this course I will guide you through the most common misconceptions of voice and chatbot design. And I’ll introduce SOLUTIONS. You’ll be able to implement them along the way. You’ll improve your chatbot and voice interface as we move along the course.

In the first part we focus on chatbots and designing conversations for chatbots. And in the second part we focus on Voice interfaces and designing conversations for voice bots. Designing for voice interfaces and chatbots have some important differences. Avoid common mistakes that prevent good user experience.

One thing is true. Knowing the technology on how to create a chatbot is not enough. It’s only a start. What you need to know is how to build great conversational interfaces.

It’s like when apps emerged. Many people have taken a web app and converted it into a mobile app, witch was not a good solution.

And now people take their frequently asked questions and turn them into a bot. This is a start, I agree.

But for a good user experience you need more. And what that is you’ll learn in this course.

This course is packt with many hands on tutorials. We learn by looking at examples and applying the knowledge right away.

Plus I also offer 100%, no questions asked, money back guarantee.

Conversational interfaces are just at the beginning stage. And the best conversational apps will emerge in the next few years. Yours can be one of them.

Why do users get frustrated in attempt to communicate with chatbots? How can we prevent this and keep our users satisfied?

And yes, how can we engage users? And build a satisfying relationship that is more personal and more human like - using conversational interfaces?

This are questions we’ll answer in this course.

This course has thousands of examples on how not to chatbot. And most important, even more examples on how to make conversation with a bot a satisfying experience.

I’ve made a in-depth research, talked to many professionals, looked at thousands of examples.

What we’ll cover in this course is introduction to conversational interfaces, chatbots and voice interfaces. We’ll cover how they can benefit us and where they are of best use.

Then we dive deeper into chatbots. We’ll see where things go wrong, and where we can start when developing a chatbot. We’ll talk about basics of designing a conversation and how to communicate with a user. We’ll talk about the chat components like special commands and handling error messages. We’ll talk about chatbot as a search agent and the bot’s personality. Then we go more into development and maintenance and analytics. Developing a chatbot is not a do and forget thing. As you will see in the course.

After we cover this and more on the topics of chatbots, we’ll go into voice. We’ll cover use cases and I will help you avoid one common mistake done by voice bot developers. That is assuming that developing for chatbot and voice bot is one and the same thing. Voice and chat have some major differences that need to be considered as developing a bot. And by incorporating these into the design you’ll save your customer unnecessary frustration. The same as with chatbots I will tell you what are the mistakes to avoid. And what are the best practices you can use. And we’ll go into details like designing prompts and more.

Do remember:


Now let’s get started.