Introduction to Emotional Intelligence | Robin Hills | Skillshare
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28 Lessons (1h 23m)
    • 1. Introduction to Emotional Intelligence

      3:01
    • 2. Introduction to Emotional Intelligence Learning Outcomes

      2:00
    • 3. Defining Emotional Intelligence

      3:16
    • 4. EI and EQ

      3:18
    • 5. Insights into Emotions

      2:06
    • 6. Emotional Intelligence at Work

      6:05
    • 7. Working with the Emotional Climate

      3:05
    • 8. The Advantages and Disadvantages of Emotional Intelligence

      4:49
    • 9. Basic Anatomy of the Brain

      5:48
    • 10. How Emotions are Viewed

      1:14
    • 11. The Development and Function of Emotion

      2:26
    • 12. Basic Human Emotions

      3:17
    • 13. More About Emotions

      1:17
    • 14. The Wheel of Emotions

      1:51
    • 15. The Expression of Emotion

      4:52
    • 16. The Myth about Positive and Negative Emotions

      4:21
    • 17. Understanding Emotion

      3:05
    • 18. Identifying and Using Emotion

      2:31
    • 19. Daniel Goleman's Emotional Intelligence Framework

      4:30
    • 20. Emotional Intelligence as a Series of Abilities

      1:14
    • 21. More about EI as a Set of Abilities

      2:10
    • 22. The 6 Seconds Model

      2:00
    • 23. Measuring Emotional Intelligence

      2:04
    • 24. Practising and Learning Emotional Intelligence

      1:15
    • 25. Practising Emotional Intelligence

      5:44
    • 26. The One Percent Solution

      1:27
    • 27. Dos and Donts around Working with Emotional Intelligence

      2:31
    • 28. Introduction to Emotional Intelligence Review

      1:33

About This Class

Please sign up at ei4change.com for emotional intelligence news and resources.

What is all the fuss about emotional intelligence?

  • Find out about the importance of understanding the emotions that you experience. 
  • Explore how to practise and learn how to develop emotional intelligence.
  • Discover how to improve your relationships and performance by gaining insights into the emotions of other people.
  • Gain an understanding how you react in situations with a particular focus on how your feelings and emotions impact upon your performance. 

PLEASE NOTE

You won't become more emotionally intelligent by just watching the videos!  These will give you a better understanding about emotional intelligence. The actionable part of the course is in the assignment which is designed to give you some specific feedback so that you can determine what you currently do well and how you need to improve.  

Transcripts

1. Introduction to Emotional Intelligence: Hello, My name's Robin Hills. I'm an emotion, intelligence coach, trainer and facilitator. The online classes. I deliver a role based around emotion intelligence. They look out ways that you can develop your emotional intelligence but work in social settings at home. Emotional intelligence could be defined as the way in which you combine your thinking with your feelings to make good quality decisions on build authentic relationships. It all sounds simple enough, but developing your emotion. Intelligence requires some commitment from you. Rather than just watching a few videos, you need to make a conscious efforts. Take action, changing the way that you're interacting with other people on the way that you behave. Now all of this could be quite difficult. It'll make you feel uncomfortable to make you feel awkward. More often than not, it would be easier to stay the way that you are. That's not going to develop your emotional intelligence. The way to develop your emotional intelligence is to see how changing your approach to situations works, see what doesn't work and get some feedback. This class will give you more insights into emotional intelligence on what it means. Hi, emotionally intelligent. That's an interesting question, isn't it? If I don't say yes, I am emotionally intelligent through other arrogant, self centered and suggests there's no room for improvement. If I answer no, I'm not emotionally intelligent. Why am I delivering a class on emotion? Intelligence? The answer is it depends. It's work in progress. There are certain times when I work in a situation using my invention intelligence, and I'll be proud of the way that I have used it. And there'll be times when I work in a situation and I will completely screw up from this class. You can look at the ways in which you're applying your emotion intelligence to get the outcomes that you're looking for to improve your performance on your relationships. It's important to stress that in order for you to get the best out of the class, you should work through the project. It will help you to determine how you're currently working with your emotion. Intelligence on will help you to look at ways to change the way that you work with your emotional intelligence to have more impact. The opportunity is there for you to interact with other people, taking the class and to interact with May. I hope you enjoyed taking the class on. I look forward to working with you, so let's get started. 2. Introduction to Emotional Intelligence Learning Outcomes: This is an introductory course on emotional intelligence designed to give you a smudge information around emotional intelligence to give you a basic understanding. On completion of the course, you'll be able to define emotional intelligence. You'll be able to identify what emotional intelligence is. What it isn't on. Why it's important he'll be able to explain the difference between I. Q E Q and D I. You'll be able to recognize how and why emotions are important and how they were expressed at work. You'll be able to identify how to use emotions on emotional information, ineffective and meaningful ways. You'll be able to examine some of your own emotional intelligence, competencies and abilities. There's the chance for you within the course to assess your level of emotional intelligence and to produce a development plan. From this, you can state what actions you can take to develop your emotional intelligence. The only way you can develop emotion intelligence is by reflecting on, then taking some action and getting some feedback. You won't be able to develop your emotional intelligence by listening to May on by watching a number of video lessons within the course. There are some practical activities for you to work on, and these will give you some insights as to how you're currently using your emotional intelligence and how other people view your emotional intelligence. From this, you can put together the plan to help you to develop your emotional intelligence. I hope you enjoy working with the course. If you've got any questions or any comments, feel free to post them or contact me at any time. 3. Defining Emotional Intelligence: emotional intelligence is a set of emotional and social skills which together combined to establish how good you are it understanding and expressing yourself how you go about developing and maintaining social relationships, how you cope with day to day challenges, how these affect you over a long period of time and how you go about using emotional information, your own on those of other people in effective and meaningful ways. It's the way that you blend your thinking with your feelings in order to make good, innovative decisions on build authentic relationships. Whilst there are a number of other factors that predict performance, development potential and success in life, emotional intelligence has been proved to be a key indicator in these areas. It's not a static factor is it could be developed and improved inducted areas, and it can change over time. Emotional intelligence has actually been estimated to account for between 27 to 45% of job success. Emotional intelligence is completely different to cognitive intelligence. I Q Emotional intelligence and cognitive intelligence are not highly correlated. This means that they're not related together on means that there's nothing to suggest that if you have high I Q. Then you're going to be more emotionally intelligent or, if you have low I Q. It doesn't mean to say that you won't have a good level off emotional intelligence. As I've said, emotional intelligence is not a static factor to the country. You can actually work to improve and change your emotional intelligence over time as you can develop its in key targeted areas. Emotional intelligence is not linked to your aptitude, your ability to learn a new language or play an instrument, your ability to learn a new skill. Nor is it linked to performance how well you do in examinations that measure proficiency. Emotional intelligence does not measure vocation, so it won't help you to choose a career. And it won't help you to choose whether to answer or prepare for a particular occupation. Emotional intelligence isn't a direct measure of personality being different from behaviors and character trades such a zloty loyalty, integrity, extra version, neuroticism and a number of other personality traits that are often measured. Finally, whilst emotional intelligence looks to help people work with their emotions, it doesn't give any assessment of anxiety, depression or any other aspect off mental health 4. EI and EQ: I Q. Cognitive intelligence is important in helping us to be successful, but that's it isn't the only thing. Thank you doesn't explain the difference in destinies of people with roughly equal backgrounds, schooling and opportunities. No more intelligence is more importance than the interpersonal intelligences. Without good levels of thes, you'll make poor lifestyle choices about who to marry, what job to take, how to spend your money and so on. Emotional intelligence is recognized as being more importance than I. Q. In business on personal success and in many areas, emotional intelligence is made up of the two words emotional and intelligence. So it has to have something to do with both of those words. In their definitions. There are lots of different ways of describing emotional intelligence. In fact, sometimes it's not called E. I. It's called e que, which could be a little bit confusing when people use the term e que a lot, they're using it in a very broad based way. They're often referring to a broad array of ability, skills, personality traits and behaviours. The term e que is often set up in opposition to I Q e. I. Emotional intelligence is more specific. It's an intelligence related to I. Q. It's not. It's polar opposite. It's a set of competencies or abilities. Strictly speaking, e que refers to emotional quotient, which looks at the parts of the emotional intelligence that could be quantified. Measured emotional intelligence should be measured as I Q is measure to the extent possible in an objectively scored manner. Emotional intelligence E. I is really specific, some people might say narrow but purposefully narrow and focused. It underpins effective performance into personal relationships and leadership on and should form the basis of a lot of soft skills training. Emotional intelligence is an integral part off leadership, communication skills, selling in sales, motivation, change management teams and team working resilience, coaching, problem solving and decision making, influencing and persuasion, conflict resolution. Empathy. All of these areas involves some kind of emotional management, some kind of emotional control and some kind of engagement around emotions When working with other people. It refers to more specifically the type of emotional intelligence that we're looking at within this course 5. Insights into Emotions: Can we control our emotions? So do our emotions control us? Emotions, select the seasons there always in the background, light the seasons. We can use our emotions to our advantage or disadvantage and create opportunities for ourselves. If the sun is shining, we can spend time outside whatever the season, but we have to adapt to other things like the temperature. So what we were on a sunny day and when two will be different from what we would wear on a sunny day in the summer. Here are a range of quotes from famous people that give some really interesting insights into emotions and what emotions mean to them. Vincent van Gogh said, let's not forget that the little emotions, the great captains of our life and we obey them without realizing it. And Frank said, but feelings can't be ignored no matter how unjust or ungrateful they seem. Oscar Wilde said, I don't want to be at the mercy of my animations. I want to use them, enjoy them, and dominate them. John Lennon said, You can hide your face behind a smile. One thing you can't hide is when you're crippled inside. This is only a small selection. There are many more. But what these quotes show us is how emotions infiltrate and impact upon many aspects of our lives. For this reason, we really do need to take the most seriously and local ways that we can work with their impacts partners make us more effective. Think of it this way. When awareness is brought to information, power is brought to your life. And to awaken human emotion is the highest level of art. 6. Emotional Intelligence at Work: the most senior you are within an organisation on DSA more. You develop yourself in your career, the more that you'll find out that emotional intelligence becomes increasingly important. Andi is more importance than cognitive intelligence in determining your personal success, Daniel Goldman said. There is intelligence in emotions, and intelligence could be brought to emotions. So if you have a high level of I Q. Cognitive intelligence, the way in which you use your intelligence in terms of working with emotions, concave you a little bit of a head start I Q is the measure of cognitive intelligence. E que is the measure of emotional intelligence. Thank you and EQ you, the measure of cognitive intelligence and the measure of emotional intelligence are not highly correlated. So that doesn't necessarily mean that if you have a high I Q. You're going tohave a high level of emotional intelligence. You just have more of a head start. Anyone could become angry. That's easy. But to be angry with the right person to the right degree at the right time, for the right purpose and in the right way. That's not easy. You may be surprised to learn that this was attributed to Aristotle. Back in ancient Greece, emotional managements and emotional expression was known as far back as then. Let's have a look at emotional intelligence in the workplace. There are a range of emotions which people will experience on a day to day basis of work. The way in which you experience emotions is going to be different on a day today basis, and it's going to change over time. How you experience your emotions will be different to how other people experience emotions . Here are some examples satisfaction. You've done an excellent piece of work anxiety. You have some difficulties in meeting an important deadline. Worry. You have to give a presentation to a large group of people. Anger. Your efforts have not really being appreciated. Happiness. You wanna make contracts. Having put in lots of efforts, surprise your manager has remembered your birthday. However, this particular picture looks more like shock to May. This brings us to an important points about emotions, how we communicate around hair emotions and how we communicate around our feelings. Six of the basic emotions a happiness discussed fear, sadness, anger and surprise. Researchers have found that these emotions are experienced by everyone, irrespective of culture and background. Studies from around the world have shown that there is little difference in people state today. Emotional experiences, however, since nobody is the same and we all have different personalities, everyone thinks perceives, UM feels things differently, a swell you may be feeling and emotion in the same way of someone else, but you may say that you're anxious. While somebody else may say that they're fearful and someone else may describe themselves as fretful, it's important to try and understand what the person means when they described their emotion on the emotion that you see as your interpretations may be completely different from someone else at work. A situation may make you feel angry, but other members of your team may not feel anger in the same way. Some people may be feeling frustrated whilst others may feel annoyed, gloomy or cross, and others may be in the grip of rage. Emotions can be combined to form different feelings, much like colors, basic emotions, actor, something like building blocks and can be mixed to create other shades. More complex emotions are mixed emotions and their blend ings of the more basic ones, guilt in anticipation or interesting emotions because they include a time components. Guilt is an emotion associated with something that we did in the past. Whilst anticipation is an emotion that disassociated, where the future event it's important to dispel a couple of myths around emotional intelligence in the workplace, emotional intelligence is not about catching and suppressing emotions as they actually begin to surface. So it's not about suppressing anger. And it's not about suppressing anxiety. It's not about suppressing fear. It's about raising those issues. Working with those emotions, I'm recognizing that they contain some very important information. The other thing about emotional intelligence that work is it's not about being nice. It's about doing the right thing, making the right decisions and doing these in the right way. What emotional intelligence is is about bringing all of these emotions to the surface and using them in a way that can drive situations forward in order to a so say do the right thing with the right person at the right time and in the right way 7. Working with the Emotional Climate: let's explore working within the emotional climate and what this means in more detail. How you think about the situation is going to impact upon how you feel and vice versa. That's why the ability to manage emotions is so important in releasing the untapped potential off the people that you work with and in implementing change. You're a science shows that mind and body are so deeply intertwined that when you do new things, especially in an emotionally resonant way, you're rewiring your brain and so deepening your memory. The secret here is to create emotionally engaging tasks and then practise them by stepping into discomfort, managing those emotions well and with a positive attitude. By doing this, you'll find the people learn more rampantly, working to master emotion intelligence. It's a step towards helping others to do the same. This still counts points levels of emotional engagement with the capacity for emotional management. Emotional engagement is the way in which people are engaging emotionally with the current situation and how they using their emotions to drive and influence the emotional climate. Emotional management's involves emotional awareness, reading emotions and understanding emotions, yours and those of others and capabilities around choice, making choices around how you work with and express emotions, even in the grip of strong feelings. If the emotional level is low and emotional, management's is low. People will find the climate de motivating, disengaging and become apathetic on. They'll be in a situation where they say things like, I don't care if the emotional level is high, but the emotional management is low. People will be impulsive, coercive and disruptive. They'll say things like, I want this to stop or do it my way If the emotional level is low, but the emotional management is high, you'll find people will be organizing. They'll be productive and they'll be considerate. You'll hear things like I'm OK with this, using your emotional intelligence. Well, ideally, you work towards situations where the emotional level is high on emotional management is high. In these situations, everybody will be working in an engaging way. It will be inspiring and energizing for everyone, and you'll hear things like I want to make this happen 8. The Advantages and Disadvantages of Emotional Intelligence: there were some advantages in working within using emotional intelligence. Emotional intelligence will help you to improve relationships with your family and your friends, your colleagues on with people inside and outside of work. Emotional intelligence helps you to maintain control, lower stress levels and maintains your motivation. Emotional intelligence enables good communication on and your ability to work with an influence and persuade others. And to do this without conflict, good levels of emotion. Intelligence enhances your reputation inside and outside of work. There are, however, some disadvantages with emotion. Intelligence. Emotional intelligence can't always be learned. You can't learn emotion intelligence by reading a book or watching a few videos. You can learn about emotional intelligence, but the only way you could develop it is by interacting with other people and knowing how to work with emotions, yours and those of other people. Better through experience, only some attributes off emotional intelligence could be developed, could be learned or can be taught. Others, like adopting a more understanding attitude or building drive and determination can only really come from within. Emotional intelligence is sometimes dismissed as just another management fat. It's often ridiculed by people in senior positions and it often turns out that they're the ones with low levels of emotional intelligence. Emotional intelligence is no relevance in every job role. Now, interestingly, this links in with the previous point because some people will be promoted into management positions. Having had success in a role where emotion intelligence isn't important, suddenly they are then in a position where they have to interact, engage on bleed and developed people. A good example is a research Toral or a role that involves working with figures and numbers . People who have been promoted often assumed that because they've had some success in working with their capabilities, the's air, the attributes that will stand them in good state when they're managing, I'm working with other people. They either forget or they don't know that emotions are involved when you're dealing with other people, rather than just keeping everything purely it a cognitive level. Now, emotional intelligence could also be used to manipulate people. Emotions are one of the core components of our being. We experience emotions in virtually every moment of the day when those emotions air understood us a skill. Then it becomes another way to manipulate someone to do what you want them to do. High levels of emotional intelligence might eliminate physical bullying. But if the intentions are no good, then a different type of bullying can come about emotional bullying. What's worse is when the person being bullied wants to have it happen because it's emotionally fulfilling for them. We've also got to look at the way in which emotion intelligence could be used as a highly political therefore to manipulate people. And there are many examples throughout history where people have had high levels of emotional intelligence on manipulated populations. I'm sure you can think of examples of leaders from history who have manipulated populations for their own purposes, and this is occurring today with many politicians. The advantages and disadvantages of emotional intelligence show that it can be highly beneficial to develop. It also shows that there are some potentially dangerous situations that develop if people use their emotion intelligence in a way that only benefits themselves by understanding the core emotions of those around us better, more appropriate decisions can be made so long as the negatives could be balanced properly . Emotional intelligence will always be important on demotion. Intelligence can be used for the greater good of society, the world and everyone 9. Basic Anatomy of the Brain: the human brain is an amazing tool. It's one of the organs of the body and is the most complex instrument in the known universe . The other organs, such as the heart or the lungs, are not a sophisticated on. Unlike these more simple organs that are capable of being transplanted from one person to another. The brain is so interwoven into the fabric of our bodies that we could refer to the body as being an organ of the brain are supposed to be in the other way around an adult humans Brain is about the size of weight of, um, Alan. What makes the brain so remarkable is that it's made up of 86 billion neurons, interconnected by 1.5 times 10 to the 14 synapses. These are the junctions between two nerve cells, consisting of a minute gap across which impulses passed by diffusion of a neurotransmitter . There are 4500 neurotransmitters most people have heard of two or three, such as dopamine and serotonin, but there are many, many more. This arrangement offers unlimited memory. The brain combines language and official imagery operating by perception is capable of thinking about itself, which is what you're doing right now, and it's capable of working with emotions. The brain is made up of several distinct regions. Each of these regions serves two functions. Physiological and psychological. Each region has a different purpose, but they all connect to give us her feelings, thoughts and actions. Biologically, each region plays a role in managing aspects off our physiology, from regulating oxygen levels in the blood to sending messages to the muscles that enable us to move. Each region possesses a distinct psychological function for the way in which it processes information. When considering the psychological function of the human brain is possible to divide it into the following areas, the primitive brain or the reptilian brain controls functions basic to survival, such as heart rate breathing, digesting food and sleeping. It's the lowest, most primitive barrier of the human brain, and it includes the cerebellum, which is involved in coordinating movement. Although we're not consciously aware of the information process by our lower brain, it receives information from the senses on, provides us with our instincts or our gut feelings. The term the emotional brain is used to describe the collective areas that make up the limbic system, and this includes the amygdala. These are the brain structures that filter and process emotions and emotional responses. This region is important because it plays a lead role in governing emotions and their natural and automatic behaviors and functions. The outer cortex forms the rest of the brain. The rational brain is made up of the frontal lobes, or prefrontal cortex. As this region is more precisely known, This area of the brain enables us to reason to be rational, to be objective and to master our instincts and our emotions. The left hemisphere of the cortex is where we start the rules by which we live our lives. For example, the rules of language is stored in this area of the brain, which is why people who suffer from strokes within the Left Hemisphere often find speaking difficult. Being more structured and rule based, the Left Hemisphere processes information sequentially, with each step being a consequence of the previous one. The right hemisphere of the cortex, in stark contrast, deals with patent making. It deals with ambiguity and new learning. The right hemisphere, therefore processes information in a more irrational style by looking at the linkages patterns and associations with other memories in stored experiences. The brain is capable of multitasking. Using both hemispheres simultaneously is able to process information very quickly and intuitively, and it's able to adapt to circumstances when needed. However, it's not perfect. The brain is limited to some degree. It makes mistakes without care, and it's influenced by outside sources toe work effectively. The human brain consumes vast amounts of glucose energy. It consumes about 20% of the body's energy. So if it doesn't have to work hard, it won't. This means that it wants to make the quickest decisions possible on well, often jump to conclusions, make snap decisions and judgements without all the information available. So belief in your brain giving you an accurate representation of reality on a deep understanding of circumstances can often get you into trouble. 10. How Emotions are Viewed: back in the 20th century, emotions were considered to be chaotic, capacitors and superfluous and incompatible with cognitive thinking and reasoning. They were seen as largely visceral and disorganized, and anybody expressing emotions really resulted from a lack of effective adjustment. Emotions nowadays are considered a lot more favorably and a lot more positively than known to arouse, sustain and direct activity. We know the emotions are involved in the learning process and in accessing memory on also, we know the emotions air involved in good decision making. They are a part off what makes us human, and they're part of the total economy of all living organisms. They're not actually in opposition to take intelligence. Some work very well combined with cognitive intelligence on an effective use of emotions instructor Higher order of intelligence, which we now know is emotional intelligence. 11. The Development and Function of Emotion: gel. Starwood speculated that nonverbal expression and communication evolved in the absence of language as a mechanism to help us survive as an evolutionary process. Emotions have found in other animals and so urinates there in board. A genetic component is therefore likely to be involved in the way in which we experience and express emotion. But our emotions don't necessarily define our destiny. How we grow up on what we become. Aziz. We grow into adults so a timid child doesn't necessarily grow into a timid, shy, unconfident adults. The way in which our parents used and express their emotions helped us to learn how we worked with our emotions. Abuse in childhood has an influence on how emotions managed and used and hinder learning about the appropriate use of emotion. Her poor ability to read the emotions of other people may lead to the development of poor social skills, with the consequence that for these people it becomes difficult to build long term lasting relationships. There's a strong biological purpose for emotion. Emotions signal nonverbally to others that they may have to take some immediate action, so expressions of surprise, fear, anger and disgust will encourage those around us to respond in ways that are appropriate to that emotion, providing a very strong impulse for them to take action. Each emotion is expressed in a unique physiological manner in order that our bodies are prepared for the appropriate action. In other words, the emotion prepares us so that we can take flight or fight, or perhaps Jews and other response. Our emotion and our action provides a motivational trigger to others around us to act in similar ways. Our emotions provide us with the motivation that we need to commit events to memory, and so emotions become fundamental to the way in which we learn hands to our learning. 12. Basic Human Emotions: Over the last 40 years, Paul Eckman, who is an American psychologist and anthropologist, has been a pioneer in the study of non verbal communication and emotions and in particular , their relationship to facial expression. Through a series of studies, he found a high level of agreement across members of Western and Eastern cultures and even in isolated cultures, on selecting emotional labels that fit facial expressions. The expressions that he found the universal include those of anger, fear, disgust, happiness, sadness and surprise. It's now presumed that these are hardwired and physiologically distinctive. You'll recognize thes emotions yourself with anger. There's a flushed face. Eyebrows move in woods, the nostrils flare and the jaw clenches with fear. Eyes widen, pupils dilate. The upper lip rises and lips stretch horizontally with discussed. The nose screws up. The ice grew up in the corners of the mouth, turned down with happiness. The corners of the mouth rose up in a smile. The ice lighten. The cheeks rise on the cornice of the browse. Drop with sadness. I lived Stroup, the corners of the mouth drop on the corners of the browse, rise with surprise. The eyebrows rise. Ice, white forehead, wrinkles on did your drops open? These expressions have shown across the entire face. Although these emotions can be shown is tiny expressions, and sometimes they register only in parts of the face subtle expressions maker for many reasons. For example, the emotional experience may be very slight, or the emotion may just be beginning. Viewing and experiencing the facial expressions of others can lead to changes in your emotional experience. Subsequently, poor Leichtman added another basic human emotion to the six. But he originally identified that's of content or smugness. Contempt is the only unilaterally expressed emotion as the only a curse. On one side of the face, the ice in neutral, the lips tighten, but it's a unilateral smile, with the lip curled up on one side of the face. This emotion involves judgments and some feeling of superiority. There seems to be some debate as to whether this is a universal emotion, but it seems to be universally expressed, and it seems to be recognized by everyone 13. More About Emotions: Charles Darwin first suggested that emotions are innate, inborn and rooted in our ancestry. In his book Expressions of Emotions in Man and Animals, published in 18 72 Paul Eckman in the 60 showed through his psychological and anthropological work, looking at basic emotions that six basic, stereotypical emotional expressions happiness, fear, anger, surprise, disgust and sadness could be identified. This was his initial work, and as we've seen, he's added to this. Since then, the debate has opened up. Dozens of studies have produced similar results, but it's now thought that basic emotions include shame, indicated by a downturned head and bent posture on pride indicated by a puffed up chest and tall posture. These are social emotions. Their expression resembles the dominance and submission postures off other social primates , suggesting that their inherited from very distant ancestors 14. The Wheel of Emotions: Robert Flu Chicks. Wheel of Emotions extends the idea of basic emotions. This three dimensional model describes the relationships between emotions, which is helpful in understanding complexity of emotions as they interact and change over time. The eight sections indicate eight primary emotion dimensions. These are the six basic emotions that we're familiar with with the addition of two extra anticipation and trust. Each of these emotions has an opposite emotion. The opposite of sadness is joy. The opposite of anger is fear. The opposite of anticipation is surprised. The opposite of trust is discussed. This makes a lot of sense at the top of the cone and in the center of the wheel, the emotions intensify. So, for example, discussed becomes loathing. If left unchecked, emotions will certainly intensify. Moving from the centre towards the three dimensional cones apex the emotions lesson so that discussed becomes boredom. Finally, between the segments where the emotions have no color in the two dimensional model, the emotion is a mixture of the two primary emotions, so disgust and anger become contempt and disgust and sadness become remorse. Emotions are often complex and interrelated and change over time, and this research goes some way to help her. Understanding the skill with working with emotions is to recognize your own feelings and emotions, what they are and what they mean. 15. The Expression of Emotion: the Russian film director left Kuleshov, made his first film at the age of 19 on became a powerful figure in the Soviet film industry. He also made an astonishing psychological discovery. He into cut shot solve Ivan Marzouk in a Russian silent film star with three images, a bowl of soup, my child in an open coffin and a glamorous young woman reclining on a divan. People were impressed by Marzouk in subtle acting, showing hunger, grief and lust. But most tokens, acting wasn't so settlers nonexistence. As you can see, the very same shop was used in each case, showing the relatively impassive face with scenes laden with emotion causes people to impose their own interpretations on Mars, who kins emotional state. The Kulish off effect is now widely used in cinema and is highly influential. The background of a still photograph can dramatically change how our faces red emotionally context turns out to be far more important than we imagined. Consider this photo of a woman. When you look at it alone, it can appear to be open to one interpretation by what we're seeing on her face. In this case, you're probably seeing anger and frustration However, if we change the context, this concerto in the context of a crowd of supporters, she looks happy or even triumphant. The general principle here is that your brain interprets each piece of perceptual input to make us much sense as possible in light of the wider context. Sometimes it's not that easy to accurately pick up on the emotional state of another person through their facial expressions alone. Here is an interesting optical illusion that demonstrates this. Look at these images. Get up from your C to move back about three or four meters. What you'll notice in this optical illusion is that the faces appear to swap emotions so that the neutral face appears angry on the angry face appears neutral. What is the emotional state of this person? It's difficult to determine some people have a particular syndrome. It's called Mobius syndrome. It's a rare genetic disorder, and this means that they have a mask like expression. This is due to pull cease of the cranial nerves. Also, people who have had too many bow tox injections have a mask like expression, and they are constantly showing happiness. In all of these examples, it's dangerous to make assumptions about a person's emotional state based purely on won't you see on their face. Other expressions of underlying motion have to be reviewed. There isn't a distinct pattern of emotion that could be mapped in the brain, as they're not that distinct, and they appear to vary from individual to individual. No, everyone smiles when they're happy or scales when they're angry. They emerge from the physical properties off your body, how your brain is wired through development on your culture, not bringing. They're not experienced and expressed. Universally. It's recently being suggested that emotions a cultural cultural display rules dictate which emotions have displayed and considered acceptable. And these guide how they're experienced. Some languages have labels for emotions that are not labelled in other languages. For example, to Heaton's don't have a word for sadness. Does this mean that they don't experience this emotion? This is an interesting area of current debate and investigation. The German word Sheldon Freida indicates joy at someone else's misfortune. It has no equivalent in English. The skill around understanding emotions in others is to ask them, ask them what they're feeling and what it means to them, and to do this without prejudice or judgment. The learning points from all of this is not to make snap judgments on the basis of limited information. Keep an open mind and look for more evidence that will support or contradict your initial interpretation. 16. The Myth about Positive and Negative Emotions: one of the concepts that we need to consider on look at in more detail is this idea off positive and negative emotions, these air terms that are widely used and indeed they used by psychologists and people working in the field of emotional intelligence from time to time. Emotion is a complex state of feeling, resulting in physical and physiological changes. The influence, our thoughts and our behavior. Emotions have controlled through interactions within the amygdala and hippocampal complex, which parts of the limbic system within our brains. This part of the brain is often refer to us the emotional brain. It has no language processing capabilities. It's the neocortex, the thinking, parts of our brain, that assigns the label to an emotion. Emotions are emotions. We experience them for a reason. They contain vital information. We can't really put the judgment on emotions as to whether they're positive or good or whether they're negative or bad. Emotions have developed over centuries over ills through evolutionary processes as a survival mechanism, the service. Well, as long as we work with them effectively, it's not the emotion that's positive or negative. It's the thought process and the behaviors that they provoked that requires the label on emotion leads us to behave in a certain way. If it leads us to behave in a way that causes annoyance on upset to others, then that is the important thing that we should be focusing on as being positive or negative. Happiness is often referred to us a positive emotion. It suggests a state that we should all aspire towards all the time. But it's not inappropriate emotion to show it a solemn occasion such as a funeral. Also, happiness is going to limit our ability to communicate effectively, to negotiate well and to make critical decisions. It means that we're going to take more risks. So called negative emotions, searches, anger, sadness and fear have physiological effects. Andi Thes could be used in positive ways. We experience them for a reason. Anger can be used in a positive way to write a robe and to overcoming injustice, and we can use it to stop something bad from happening to other people. Anger also makes us more attentive and careful in our thinking and drives to motivators of certain times. Sadness is experienced. This a part of bereavement. This is an emotion that could be expressed positively at solid vacations. It allows us the chance to come to terms with our loss, to grieve, to be thankful and then to move on. Fear is often termed a negative emotion, but it stops us from taking unnecessary risks, such as walking across a busy road without looking. Also, if fear is such a negative emotion, why do we get so much pleasure from horror films and scary movies? So the important thing to remember is not to label emotions is positive or negative, but look to focus on the behavior on the outcome of that emotion on Look at those has bean positive or negative, the way that you use your emotions drives the way that you act on make decisions, and it drives your emotional intelligence. 17. Understanding Emotion: emotions contain a lot of information. Much of it is hidden, but a lot of it is practical information about yourself and about other people. Managing this emotion is essential for your well being on for developing relationships, identifying, assessing and expressing your emotions. Inappropriate ways actually enhances your experiences. Acknowledging and facilitating the expression of your emotion will help with empathizing with other people and will help you to build authentic relationships. Emotions play out in private, and they play out in public to produce feelings of well being or enhance your leadership capabilities. Or they produce flow that focus blissful expenditure of energy, where you really enjoy what you're doing. On the downside, emotions can result in distress or distraction or being completely emotionally overwhelmed . Emotions are mental and physiological states associated with a wide range of feelings, thoughts and behaviors. There's no definitive taxonomy of emotions that exists. There isn't a Siri's or a palette that we can draw upon. Emotions are highly subjective. Because of this, people could differ in their emotional responses to given situations, So the emotions that I experienced in the situation will be different from the emotions that you experience in a situation. We may both go along to see the same film on. I'm a thoroughly enjoy it. I think it's one of the best films I've ever seen, and you may find it completely boring. Emotions blend together there in continual flux, so the emotions that you were experiencing at the beginning of this lecture may have changed while you've been listening to it. Your behavior is what other people experience on what other people see, and this could be a direct result of your emotional state. Recognizing what events are likely to trigger different emotions is very useful in your understanding of your emotions. What makes you happy? What makes you angry? What makes you said What makes you fearful? It's important to know that emotions can combine together to form complex blends of feelings and to realize that these emotions can progress over time and change from one to another. Emotions provide a way in which you can engage with the world and express yourself, and they help you to learn understanding. Your emotions will provide you with a rich emotional vocabulary for great position in your communications, particularly in terms of describing your feelings and blends of feelings, and this will give you a better understanding of how to respond to other people and to events 18. Identifying and Using Emotion: emotional intelligence is all about using emotions appropriately. But what does working with and using emotion actually mean? Well, it's the capacity to work with emotion in order to focus attention on to reason with people in certain situations and to communicate with the the capacity to use emotion actually influences the way which we think about things, and then it drives their decision making the way in which we make our deductions own come to conclusions on will drive the way in which we're working with problems to solve them with creativity and innovation. Identifying emotion is an important part of emotional intelligence on the way to do this is to start with identifying how you feel and that will help you to identify how other people are feeling. Look at emotions in different ways. Look for emotions in music. What means it makes you happy. What comes you down? What actually energizes you? What music do you like to listen to, to get you to do things? What music makes you angry sense emotions in art. Look at how pieces of art pieces of poetry pieces of literature make you feel what affects you. Try and work with other people to sense a fake emotion. People may say I'm feeling very happy today when really you can sense they're not work out what a real emotion is. And when it occurs on what of a commotion is and when that occurs, stay open to your feelings. Don't try and suppress them, but notice the way in which they blends together on the way in which you use your emotions with your thinking. Recognize your emotions in certain situations. I'm feeling particularly happy about this situation. The circumstances of making me cross. I'm really worried about going into this situation reflectively. Monitor the way in which your feelings changed in the way in which your emotions air occurring. All of these will help you to understand how you can work with the news emotions more efficiently and more effectively, and so will help you to build your emotion. Intelligence 19. Daniel Goleman's Emotional Intelligence Framework: all of my courses, the based on emotional intelligence and Hansa develop it. Emotional intelligence is a very complex construct, which looks very easy on the surface, but it's not easy to deeply understand and not easy to develop. Two American psychologists from Yale University, John D. Mayor on Peter Saleh. They first defined the phrase emotional intelligence in the academic literature in the 19 eighties. Daniel Goldman, another American psychologist, later built on their work and published his well known books on the subject in the 19 nineties. He also produced a framework for emotional intelligence, which makes it a lot easier to understand. This framework consists of five elements. Motivation is the drive to work in the drive to succeed. Motivation will differ from person to person. Most people are not necessarily motivated by money, but it can become more important for some people than others. There are other motivating factors, and these can include security doing things to the best of one's ability, recognition and fear of failure. Self awareness is an understanding about your strengths and your limitations and how these affect your performance on the way in which you interact with other people. Self regulation or emotional regulation looks understanding, managing and controlling emotions. It's all about will power. It's about how you can regulate your impulses to make good decisions. Empathy is about understanding things from other people's perspectives and how they view situations in a different way to you. Social skills are all about influencing and persuading others leading and managing through collaboration and resolving conflict. Whether you're working with people on a 1 to 1 basis in small groups or in large teams, your emotional intelligence encompasses what goes on in your world. The inner world is what goes on inside your head. It involves self awareness that leads to how you control yourself and your emotions. Self awareness is about how aware you are of your strengths and your limitations and the impact that these can have on that you can have on other people. Self regulation is about how you control yourself, how you control your emotions and the ability that you have to think before you act. The's impact on how you behave in the outer world, influencing how you empathize with other people and how you use social skills. This is what people see. This is what people experience. This is what people know about you and your emotional intelligence. The outer world of empathy is all about how well you understand other people on their perspectives. How well you can see things from their viewpoint. Empathy then drives your social skills, and these involved how well you communicate and interact with others on a 1 to 1 basis or when you're working in teams. So your awareness of yourself and your awareness of others leads to the actions and behaviors around your emotional management and how you interact with other people. Emotional intelligence is about awareness awareness of yourself on awareness of others through self understanding and empathy. Emotional intelligence is also about action and behaviour controlling yourself, regulating your emotions so that you can relate to others better on build healthy, effective relationships. None of this will work, of course, without the right attitude, the right drive and motivation. Motivation is about how you motivate yourself and how you motivate other people. There are other models of emotional intelligence there are at the frameworks, but they all follow a very similar framework to this one 20. Emotional Intelligence as a Series of Abilities: in 1990 John Jack Mayer, Andi Peter Saleh. They introduced concept of emotional intelligence, suggesting that some individuals possess the ability to reason about and use emotions to enhance thought more effectively than others. Through their research, they suggested that emotional intelligence is a set of four into related abilities. Perceiving emotions, the ability to detect and decipher emotions in faces, pictures, voices on cultural artifacts, including the ability to identify one certain emotions using emotions. The ability to use emotions to facilitate cognitive activities. Searches, thinking and problem solving, understanding emotions, the ability to comprehend the language of emotion and to appreciate complicated relationships among emotions on the way they evolve over time managing emotions, the ability to regulate emotions in both ourselves and in others. 21. More about EI as a Set of Abilities: emotion. Intelligence is a set of abilities, sometimes referred to a skills emission. Intelligence could be trained first of all, emotion. Intelligence is about perceiving emotions, reading emotions in yourself and others beyond the answer. Fine or okay or good when asked, How are you? Is a deeper on, sir, in answer to the question you may be feeling mildly happy. Building upon this is the second ability using emotions to facilitates thought. We know that people feeling mildly happy are more likely to brainstorm on, Be innovative, to be agreeable, to agree to ideas and so old. The third ability is about understanding these emotions. This involves understanding the underlying causes of the emotion, including where it came from. So you're wildly happy. Why is that? What events occurred today to bring out that emotion in you? Also, rather than saying Mobley happy, it involves being a little bit more specific, using a more appropriate word, a better word. This is satisfied content, delighted, blissful. Is it happiness itself is a joyous. The ability means that these emotions are labeled correctly and accurately with greater understanding. The fourth ability is about managing emotions. If our goal is to be open minded on build a career off thinking about emotional intelligence. I want to manage your emotions, to keep you in that slightly happy emotional state, and so I have to focus so that you and I can both remain in their open, innovative state and communicate in the best possible manner. 22. The 6 Seconds Model: six seconds, is a global not for profit organization working in the field of emotional intelligence with an extremely good reputation. They research emotions in learning and performance and translate the science into practical tools that create value in education. Andan organizations. The six seconds model of emotional intelligence is very simple, said. It could be understood by anybody, whatever their age. The first component is know yourself. It's about knowing yourself through your feelings, how you recognize your feelings and patterns in your feelings and how you use this information on the information contained in emotions. The second component is give yourself This is about supplying your thinking to working empathetically with others on their emotions in pursuing goals that are ethical and noble. The final component is choose yourself, particularly around how you act, what actions you take through your thinking and through navigating emotions. It considers optimism and motivation and focuses on the consequences of the action that is taken. All three work together with each component influencing the other. The core components, then are feeling thinking and acting. All three working in alignment means what we do is about knowing how to work with and use emotional information why we do it. It's about giving yourself, having thought through the consequences. Andi, how we do it is about choosing the right actions. All of these work together to give you your emotional intelligence. 23. Measuring Emotional Intelligence: Most of the researchers in emotional intelligence have developed their own ways of measuring emotional intelligence. The Mesquite It's already be mentioned the mayor cell of a Caruso initial intelligence test , which is an assessment in a measure off emotional intelligence ability. Daniel Goldman jumped on the bandwagon and developed his emotional intelligence measure. Looking at trait a few years ago, the E Q 2.0 was developed by Ruben Borrow back in the mid nineties. This is the one that I prefer to use because it's an assessment of both ability and trades . It's the most scientifically validated in reliable assessment of emotional intelligence. It underwent a major revision a few years ago. The Q R 2.0 measures self perception, which links into self expression. Self expression links into interpersonal capabilities. These link into decision making capabilities, decision making capabilities linked into stress management and stress management links into self perception. All of the's fight components can be broken down into three facets of emotional intelligence, and this gives a high degree of flexibility in assessing and individuals. Emotional intelligence, when looking at leadership capabilities, were looking in the workplace. We're looking outside of work on also when looking as part of a team. One of the other big advantages of the Q 2.0 is that it has a 3 60 available, which means that an individual can be assessed by looking at what their managers think, what their peers think, what their colleagues think than even their family and friends. And this gives it a greater degree of flexibility on applique ability for its use of work. 24. Practising and Learning Emotional Intelligence: emotional intelligence can be practiced and emotional intelligence could be developed through learning. Here are seven steps to improve your emotional intelligence. However, It's important for me to stress that whilst these look very, very simple, they're extremely hard to put into practice. They take a lot of commitments. Onda lot of dedication. I am responsible for my own feelings. I am responsible for my own behavior. I always have choices about how I respond to situations to events into people. No one could make me upset, angry, happy or experience any other emotion unless I choose to allow them to do so. Identifying my choices empowers me to take a fresh look at my behavior. Recognizing my range of choices is an excellent way to start changing my behaviour for the better. I can practice and I can learn new are more effective behaviors 25. Practising Emotional Intelligence: Here are six ways in which you can practice emotional intelligence. The first way is to consciously tune into your emotions. When you've been ignoring your emotions for years, it could be quite challenging to tune into them. Notice what is happening in your body with each emotion. Is your Joel tight? Is your back sore? Are your fists clenched? Is your brow furrowed? Physical sensations Concave clues as to what you're experiencing emotionally. Try scanning your whole body to determine what you're experiencing physically and how this relates to your thinking on what you're feeling. As you practice this, you'll become more skilled at noticing feelings, even some small, subtle ones the next ways to look at layers of feelings. Frequently. When people experience information, they focus on the most obvious or most intense emotion. For example, in an argument, it's easy to notice that you're angry, but there are other feelings that surround this. Maybe a feeling scared or anxious or lonely or unloved. These emotions can happen all at the same time. One doesn't cancel the other one out. They actually exist together, creating a rich tapestry of emotion. So when you're experiencing an intense feeling, ask yourself. What else am I feeling in an argument? You're probably expressing anger is the most intense feeling, but in theory you can choose to express any of the feelings. Focus your energy and attention on one of these feelings, versus another, deliberately select a feeling and work on intensifying it. A typist to think about how an actor or actress would work to express this feeling. What happens as you practice, you'll find it will be easier to bring one of your feelings to the fore. It's not about being in sincere. It's about choosing one of your feelings. There's a new starting point. The next way to practice emotional intelligence is to consider being more optimistic. But in a realistic way. When you're caught up in situations that don't seem to be going right, it's easy to become quite pessimistic. This can limit your thinking, especially if your options seem limited. Well, sometimes it's reasonable and useful to be sad, critical, scared or even helpless and desperate. You're not likely to solve a problem if you stay in that state. The secret is realistic. Optimism on the secret to realistic optimism is to allow yourself to feel these feelings and use these to clarify the problem enabling you to create new options for finding solutions. Acknowledge the seriousness of the problem and consider alternatives from a realistic perspective. What is it that you need to learn, strengthen or to get some help with so that you can implement these solutions? Are there any people or books or websites or other resources that can help you practicing? This will build the way that you work with optimism and strength in your growth mindset. In time, you'll find it easier to acknowledge the true nature of the problem and to create solutions to the problem simultaneously. The next way is to ask, Is this a factual issue or a relationship issue? You'll be able to process factual information easily as your brain will have. Bean trained to analyze data at school and at work. Emotional data about the impact on people in relationships. It's important, but you have to build your skills to consider these many people find this difficult. Andi are so focused on being right that they ignore emotional data. Consider everyone involved to make a concerted effort to believe that their views are Justus. Important is yours and they could be Justus writers you are. This helps to open up new perspectives and to build empathy. The final way builds upon this as you ask yourself, what will create the most value for all of us? With so many demands on you, it's easy to become overwhelmed by competing needs and to take a short term focus in the face of uncertainty. Look at creating value for everyone by thinking about the problem from a points in the future, say, five years from now. By doing this, you will get a longer term view, a longer term perspective, leading two options that will still matter in five years time, focusing attention and energy on what is most important. Emotional intelligence could be practiced easily without special equipment or a big financial investment without traveling anywhere or needing a team. You can practice it every day, and you can practice it any time on did any situation 26. The One Percent Solution: developing your emotional intelligence may seem to be very, very difficult. When people are making changes in their emotional intelligence, they often assume, and all or nothing mindset a dramatic change in their behavior or stay as they are. However, there is an alternative. The 1% solution. Identify something that would constitute a very small but slight improvement. Some work on it work on it every day to make it unconscious habit. As time goes by, the small improvements accumulate, and you suddenly find a very big gap between how you were on how you've improved. What small changes can you make? What are you going to do differently? What will the impact be? A good example is when you arrive at work, say good morning consistently to a particular person. Over time, you'll notice a shift in their attitude and behavior on this will affect your attitude and behavior. You'll also notice people who make slightly better decisions on a daily basis, and those who don't making the changes requires repetition and rehearsal over weeks. It doesn't matter if you mess it up, just try it 27. Dos and Donts around Working with Emotional Intelligence: Let's explore some deuce and don't for using emotional intelligence. Fundamentally, don't assume that you don't bring your emotions to work with you. You don't leave them at home. How do you feel about your job? Do you love it? You hate IDs The way which you answer that question will give you an understanding that there is some emotional component to the way in which you approach your work. Don't think that emotional intelligence is not relevant for your job. You need to make decisions that work. These are going to be underpinned by how you feel about the situation and how you use your thinking on how you use your intuition. These are affected by emotions, your emotions on the emotions of other people around. You don't think that your emotional intelligence needs no further development. It does. You will be continually looking at ways of improving yourself and the way in which you work with other people, and this involves aspects off emotionally intelligence. So even if its leadership, teamwork, communication skills, conflict management, all of these involves some elements of emotional intelligence. Here is, um, dues in terms of working with your emotional intelligence. Look at how you emotionally react to other people. How did that make you feel? How do you use those emotions and those feelings in terms off building that relationship? Consider ways in which you might test and develop your emotional intelligence. We've covered some off the emotional intelligence assessments as a test and as a Moesha. There are a few available work with a coach who could help you to determine how you're working with your emotions and give you an understanding around how you're reacting to situations. Ask yourself honestly how world you react to the concerns of other people. How do you use your empathy? Can you see things from their perspective? How important is it for you to see things from their viewpoints and finally enjoy working with your emotion Intelligence. 28. Introduction to Emotional Intelligence Review: I hope you've enjoyed this class on emotional intelligence. Whilst it's just uninterested luxury class, we've covered quite a bit. Having way. We've looked at what emotional intelligence is somewhat emotional. Intelligence is not. We've explored what some of the academics have had to discover around the application of emotional intelligence and how you can apply emotional intelligence of work in social settings and a home. We've explored emotions, what they are, what they mean and how you can manage your emotions in order to build up authentic relationships and make better quality decisions. Don't forget to complete the project, which accompanies the video lessons. I recommend that you work with this as it will help you to look at ways in which you can apply your emotional intelligence away from the class. The only way in which you can improve your emotional intelligence is to understand what impact you're having on other people. So this activity has been designed to help you to do this and to get some feedback so that you know what you need to do to make the improvements to increase and develop your emotional intelligence. I know how easy it is just to watch the video lessons and then give up. But you're not going to improve your emotional intelligence that way. I'm here to help you and answer any questions that you may have. I'd be very interested to find out how you get on.