Intro to UX: Creating Great Omnichannel Experiences

Stef Miller, Marketing Manager, UserTesting

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8 Lessons (50m)
    • 1. Introduction

      3:16
    • 2. What is an omnichannel experience?

      4:09
    • 3. Phases + Touchpoints

      9:12
    • 4. Journeys

      9:18
    • 5. Opportunities

      8:56
    • 6. Improvements

      7:15
    • 7. Buy-In

      6:26
    • 8. Closing

      1:18