Interpersonal Skills: Understanding Empathy | Robin Hills | Skillshare

Interpersonal Skills: Understanding Empathy

Robin Hills, Emotional Intelligence coach and facilitator

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19 Lessons (1h 2m)
    • 1. Interpersonal Skills: Empathy

      2:45
    • 2. Understanding Empathy - Learning Outcomes

      2:15
    • 3. Defining Empathy

      2:16
    • 4. The Intelligence in Empathy

      3:04
    • 5. The Development of Empathy

      1:42
    • 6. The Basic Anatomy of the Brain

      5:48
    • 7. The Way the Brain Works

      1:20
    • 8. How the Brain Works with Thinking

      3:15
    • 9. How the Brain Works with Empathy

      1:51
    • 10. The Neuroscience of Empathy

      1:57
    • 11. Some Ways of Demonstrating Empathy

      1:06
    • 12. Non-Verbal Signals

      3:25
    • 13. Interpreting Some Non-Verbal Signals

      3:45
    • 14. The Three Types of Empathy

      4:45
    • 15. Some Difficulties Interpreting Expression of Emotion

      4:52
    • 16. Empathetic Listening

      8:00
    • 17. Understanding and Developing Empathy

      3:28
    • 18. Some Ways to Develop Empathy

      5:02
    • 19. Understanding Empathy - Learning Review

      1:39

About This Class

Empathy is being able to see things from other people's perspective and being able to understand the emotions of others.  It is important to be able to see past your own views, opinions and circumstances.  Once you're willing to see other people's viewpoints and listen to their opinions, you'll be considered an empathetic communicator.

To be successful you have to work well with other people by

- understanding their views and opinions

- considering the impact that you have on them and the relationship

- building rapport 

We review what behaviours are seen in empathetic communication and explore a number of ways that you can improve your skills in developing relationships.

This class looks at communication using empathy and how  you can develop more effective interpersonal skills by considering the impact of your actions on other people.

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