Interpersonal Skills: Understanding Empathy | Robin Hills | Skillshare

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Interpersonal Skills: Understanding Empathy

teacher avatar Robin Hills, Emotional Intelligence coach and facilitator

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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

18 Lessons (1h 5m)
    • 1. Interpersonal Skills: Empathy

    • 2. Understanding Empathy - Learning Outcomes

    • 3. Defining Empathy

    • 4. Empathy and Sympathy - The Intelligence in Empathy

    • 5. The Basic Anatomy of the Brain

    • 6. The Way the Brain Works

    • 7. The Way the Brain Works with Thinking

    • 8. The Way the Brain Works with Empathy

    • 9. The Neuroscience of Empathy

    • 10. Some Ways of Demonstrating Empathy

    • 11. The Messages in Non-Verbal Signals

    • 12. Interpreting Some Non-Verbal Signals

    • 13. The Three Types of Empathy

    • 14. Some Difficulties Interpreting Expression of Emotion

    • 15. Empathetic Listening

    • 16. Understanding and Developing Empathy

    • 17. Some Ways to Develop Empathy

    • 18. Understanding Empathy - Learning Review

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About This Class

Empathy is being able to see things from other people's perspective and being able to understand the emotions of others.  It is important to be able to see past your own views, opinions and circumstances.  Once you're willing to see other people's viewpoints and listen to their opinions, you'll be considered an empathetic communicator.

To be successful you have to work well with other people by

- understanding their views and opinions

- considering the impact that you have on them and the relationship

- building rapport 

We review what behaviours are seen in empathetic communication and explore a number of ways that you can improve your skills in developing relationships.

This class looks at communication using empathy and how  you can develop more effective interpersonal skills by considering the impact of your actions on other people.

Please sign up at for emotional intelligence news and resources.

Meet Your Teacher

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Robin Hills

Emotional Intelligence coach and facilitator


Hi. I'm Robin Hills. It is my intention to offer the best and highest quality courses on emotional intelligence available through SkillShare and across the internet.  I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business. 

Teaching emotional intelligence skills is a challenge at the best of times. I am not teaching any other types of class as I am a specialist in emotional intelligence and it is the focus of my business.

These courses require you to take some ACTION and put into practice what you have learnt.

Please note that all classes are continually refined and updated to ensure they remain current and relevant.

I am an emotional intelligence coach, trainer an... See full profile

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1. Interpersonal Skills: Empathy: Hello, My name's Robin Hills. I am an emotional intelligence coach, trainer and facilitator, the online classes that I deliver a role based around emotional intelligence. They look all ways that you can develop your emotional intelligence work in social settings and at home. Emotional intelligence could be to find us the way which you combine your thinking with your feelings to make good quality decisions on build authentic relationships. It also sounds simple enough, doesn't it? But developing your emotional intelligence requires some commitment from you. Rather than just watching a few videos, you need to make a conscious efforts. Take action, changing the way that you're interacting with other people on the way that you behave. Now all this could be quite difficult. It will make you feel uncomfortable. It will make you feel awkward more off the notes. It'll be seems to stay the way that you are. That's not going to develop your emotional intelligence. The way to develop your emotional intelligence is to see how changing your approach to situations works, see what doesn't work and to get some feedback. The close project has been designed to help you with this. I'm here to help you and to answer any questions that you may have this class on emotional intelligence will give you more insights into interpersonal skills, focusing in on empathy and how you can develop your empathy through understanding other people's thoughts and feelings. We cover how you can develop your interpersonal skills in emotionally intelligent ways. The practical activity encourages you to look at how you can recognize emotions in other people through the way in which there expressed how you interpret emotional information to build everything and develop your interpersonal skills. It is important to stress that in order for you to get the best out of the class, you should work through this project. The opportunity is there for you to interact with other people, taking the class friends with threats. With me. I hope you enjoy the class and I look forward to working with you. So let's get started 2. Understanding Empathy - Learning Outcomes: empathy is about standing in someone else's shoes, feeling with his or her heart, seeing with his or her eyes. Not only is empathy hard to outsource and automate, but it makes the world a better place. Daniel H. Pink This part of the course explores empathy. Empathy is the ability to be aware off to understand aunt, to appreciate the feelings and thoughts of others. Empathy is about shooting in. It's about being sensitive to what, how and why people feel and think the way that they do. Being empathetic means being able to emotionally read people. Empathetic people care about others. They show interest in them, and they should concern for them. It's about the ability to be nonjudgmental. It's about the ability to put into words your understanding off other people's perspectives on the world. Even if you don't agree with that perspective or find it a little bit uncomfortable or a little bit unusual, being empathetic shifts a conflict relationship into more of a collaborative relationship. Empathy is not about being nice to others. It's simply a skill that allows you to see and experience the world from another person's viewpoint. Putting understanding into words builds up relationships with other people. Completing this part of the course, you'll be able to define empathy, recognized the intelligence in empathy, describe the way the brain works and how it works with thinking and empathy. Describe ways to demonstrate empathy, identify empathy through non verbal signals and body language. Explain the importance of listening in empathetic ways on how to develop your listening skills and develop ways that you can increase your empathy. 3. Defining Empathy: Empathy is your ability to recognize the concerns about the people and the ability to understand situations from their viewpoint and since their perspective. Empathy also involves the ability to understand your own emotional range of responses, giving you the ability to understand the behaviors and actions of others and their emotional states. When you have empathy, you're able to appreciate the differences in other people's emotional responses and why they act in certain ways. Empathy doesn't just help in the regulation of emotions. It drives the fundamental way in which you integrate with other people and is involved in supporting the possibility of developing a range of different relationships were not born with empathy. It's not innate. Empathy has to be taught to model that learns. We learn empathy through our relationships with our parents very early on in life. Empathetic concern is sorted. Early childhood. Modelling empathetic behaviors means that others are much more likely to adopt these behaviors themselves than when they're merely told to behave in a certain way. Reprimand such as looking at how sad you've made her feel a far more helpful in developing empathy than being told that was naughty. How a person is feeling can be determined by looking at their behaviors and their actions. In stressful circumstances. 90% of the emotional level of communication is nonverbal. The rational logical mind has a tendency to focus on the content, the actual words. However, emotions are expressed more readily in nonverbal signals. How often have you heard someone say that they feel find, yet give the opposite message in their body language, their voice, or their low. The ability to notice these emotional and rational signals is important in developing empathy. Subtle changes in nonverbal cues provide the empathetic observed or within sites into subtle changes. Sydney motion. 4. Empathy and Sympathy - The Intelligence in Empathy: Empathy is a fundamental components of both emotional and social intelligence. Yet it's a highly misunderstood term. When people think of empathy's, they often think first about sympathy and compassion. However, empathy is much broader in scope. Empathizing with another person isn't the same as sympathizing with them. They're two completely different capabilities. It's about taking petty or feeling sorry for someone else. Whereas empathy is the act of listening and understanding feelings to take hold me other persons viewpoints, whole perspective. What they see, what they feel, what they want, and working to truly try to understand their situation. Empathy involves deep active listening, which goes way beyond hearing and understanding the words being used. This is a very difficult skill to master. If you have good empathy, are able to read between the lines of dialogue and discern the person's motivations and focus. Subtle but reliable signals advertised in the face, eyes, posture, and rhythms of speech signify what people are really thinking about when you're talking with. Your natural impulse will be to consistently tried to bring attention and recognition back to yourself. By overcoming this, you begin to develop clear intuitive senses that support your ability to be empathetic. Empathy is about resisting these impulses and being able to send soon read the signals that people are sending in the course of an engagement tool or an interaction with you. Let's have a look in more detail at the difference between empathy and sympathy. It's important to be clear in your own mind about the definition of both and the difference between the two. Empathy is about accurately reading others feelings. It's about respecting others feelings while creating a solution where both parties gain sympathy. On the other hand, there is an active reacting to emotions to try to prevent the alleviation of suffering. It's based upon petty sympathy, is not necessarily concerned with how others are feeling. When you show sympathy, you take the notion of superiority. And more often than not sure, tried to do something that will alleviate your own concerns and satisfy your own emotions. So sympathy is not necessarily concerned about how other Sufi leg. It's more about doing something that makes you feel better. Sympathy sets people apart, whereas empathy brings people together. 5. The Basic Anatomy of the Brain: the human brain is an amazing tool. It's one of the organs of the body and is the most complex instrument in the known universe . The other organs, such as the heart or the lungs, are not a sophisticated on. Unlike these more simple organs that are capable of being transplanted from one person to another. The brain is so interwoven into the fabric of our bodies that we could refer to the body as being an organ of the brain are supposed to be in the other way around an adult humans Brain is about the size of weight of, um, Alan. What makes the brain so remarkable is that it's made up of 86 billion neurons, interconnected by 1.5 times 10 to the 14 synapses. These are the junctions between two nerve cells, consisting of a minute gap across which impulses passed by diffusion of a neurotransmitter . There are 4500 neurotransmitters most people have heard of two or three, such as dopamine and serotonin, but there are many, many more. This arrangement offers unlimited memory. The brain combines language and official imagery operating by perception is capable of thinking about itself, which is what you're doing right now, and it's capable of working with emotions. The brain is made up of several distinct regions. Each of these regions serves two functions. Physiological and psychological. Each region has a different purpose, but they all connect to give us her feelings, thoughts and actions. Biologically, each region plays a role in managing aspects off our physiology, from regulating oxygen levels in the blood to sending messages to the muscles that enable us to move. Each region possesses a distinct psychological function for the way in which it processes information. When considering the psychological function of the human brain is possible to divide it into the following areas, the primitive brain or the reptilian brain controls functions basic to survival, such as heart rate breathing, digesting food and sleeping. It's the lowest, most primitive barrier of the human brain, and it includes the cerebellum, which is involved in coordinating movement. Although we're not consciously aware of the information process by our lower brain, it receives information from the senses on, provides us with our instincts or our gut feelings. The term the emotional brain is used to describe the collective areas that make up the limbic system, and this includes the amygdala. These are the brain structures that filter and process emotions and emotional responses. This region is important because it plays a lead role in governing emotions and their natural and automatic behaviors and functions. The outer cortex forms the rest of the brain. The rational brain is made up of the frontal lobes, or prefrontal cortex. As this region is more precisely known, This area of the brain enables us to reason to be rational, to be objective and to master our instincts and our emotions. The left hemisphere of the cortex is where we start the rules by which we live our lives. For example, the rules of language is stored in this area of the brain, which is why people who suffer from strokes within the Left Hemisphere often find speaking difficult. Being more structured and rule based, the Left Hemisphere processes information sequentially, with each step being a consequence of the previous one. The right hemisphere of the cortex, in stark contrast, deals with patent making. It deals with ambiguity and new learning. The right hemisphere, therefore processes information in a more irrational style by looking at the linkages patterns and associations with other memories in stored experiences. The brain is capable of multitasking. Using both hemispheres simultaneously is able to process information very quickly and intuitively, and it's able to adapt to circumstances when needed. However, it's not perfect. The brain is limited to some degree. It makes mistakes without care, and it's influenced by outside sources toe work effectively. The human brain consumes vast amounts of glucose energy. It consumes about 20% of the body's energy. So if it doesn't have to work hard, it won't. This means that it wants to make the quickest decisions possible on well, often jump to conclusions, make snap decisions and judgements without all the information available. So belief in your brain giving you an accurate representation of reality on a deep understanding of circumstances can often get you into trouble. 6. The Way the Brain Works: it takes something more than intelligence to act intelligently. Fudo Dostoyevsky Neuroscience is theseventies thick. Study of the nervous system on covers many disciplines as human beings. We're complex organisms without brain connected to intricate neural circuits and biological systems. The nervous system is the most complex organ system in the body, with most of complexity residing in the brain. At its simplest level, cognitive and behavioral neuroscience looks at how the workings of the brain address complex questions about its interactions with the environment. Neuroscience addresses what's happening in our brain around how we think about experiences and interactions with others, understanding how we create thoughts and how brain and neural pathways developed. Comm provide insights to explain how we deal with certain situations, consciously and unconsciously, learning how to change habits and rewire. Our thinking can be a valuable tool to create a great flexibility and new approaches to challenging situations. 7. The Way the Brain Works with Thinking: Your brain has a powerful ability to put together, make sense of whatever misspoke before it. Neural networks in your brain behave as a self organizing system that encourages incoming information to organize itself into stable patterns so that you can make sense of the world. This patterning action forms the basis of your perception. Your retention well attribute relevant. So understanding a meaning when information can be sorted and stored. Ideally when existing patterns triggered. The thinking and language systems that we developed says humans are good at logic, book Poor perception. This gives rise to some inadequacies and dangers. In our current thinking. Language is main instruments, communication and thinking. The excellence of languages, a descriptive medium, makes it relatively crew to sit device for perception. Complex situations can be described, but we've not needed to enrich your patterns of perception through language. This is why we resort to storytelling and describing events and circumstances using metaphors and similes. Language creates mutually exclusive categories such as right and wrong, good and bad, friend and enemy, and so on. These categories allow the logic of contradiction. However, the logic of perception has been overlooked until recently. Principles, logic and argument form the basis for much of your thinking. The way that critical thinking has become considered to be the highest form of thinking has some unfortunate consequences. This traditional way of thinking is based around what is held to be true and what could only be checked by logical arguments. What limits your thinking? And in particular, critical thinking is the assumption that your perceptions and your values are common and universal are high proportion of politicians and those in the legal or medical professions. Our only accustomed to this way of thinking through the way in which they've been trained. The results is a strong tendency towards disagreeing and attacking when they have low levels of emotional and social intelligence. Such that a person or their character of criticised rather than the belief. This behavior could be interpreted as arguments seven, disrespectful. Critical thinking lacks the productive, generative, creative, and design elements of lateral thinking that are often needed to tackle problems. Some find a way forward. According to Dr. Edward de Bono, the leading authority in the field of creative thinking. Every valuable creative idea must always be logical. In hindsight, if this wasn't the case, the value of the idea wouldn't be recognized and it would only seem like a crazy idea. It's now known that an idea, obviously in hindsight, may be invisible in full sides. Humor helps us to understand perception better as it gives direct insights into changes in perception, followed by changes in emotion, which can't be achieved by lacI cologne. 8. The Way the Brain Works with Empathy: Empathy doesn't come naturally. You had to learn empathy by being tilted through the relationships that you have with your parents or carers in childhood and the manner in which they demonstrated empathetic behaviors. Empathy is nurtured very early on in life. Nature gifts the mother through her physiological changes and her maternal instinct, the ability to support her child. Sad, pathetic developments have very young child learns to recognize CHO preference for its mother's voice and can understand and react to her emotional states. Imitation helps to create the child parent bond. In the first few critical months. From this space is C. Motions are recognized and learns, which automatically signals the child's emotional circuits. These circuits strengthen further through engagement with others and their emotional expression. By the modelling of empathetic behaviors. Imitation becomes a complex, subtle, and often unconscious process, an automatic parts of social functioning. Your mental representation of the world was formed through those early relationships, becoming quite an influential force in the development of your empathetic behavior. And the way in which you regulate emotions. As a human being, you're a social animal and a hardwired to connect through empathy. You learned how to integrate into social groups. Those have your family, your friends, and other people. This led to empathy then becomes a continuous automatic process. When you model empathetic behaviors, others are more likely to adopt these behaviors themselves. This can become quite an influential force in the regulation of emotions and in building relationships throughout life. Empathy, involving the sensing of another person's feelings allows for rapport. Empathy is an individual ability. One there resides in each person, but rapport can only arise between people as they interact. Rapport evolves, becomes more prominence through the course of their interactions. 9. The Neuroscience of Empathy: Two or more independent brains don't necessarily react consciously or unconsciously to each other. But the individual minds become, in a sense, fused into a single system. When you create rapport, the system of brains connectedness relies upon specific neural circuitry and related endocrine systems which inspire others to engage with you. Your brain contains neurons that are important in empathy by helping to create an instance sense of shared experience. There are three types of neurons specifically engaged in empathy. Mirror neurons switch mirror and mimic what another person doesn't feels. Oscillators which coordinate you physically with another person by regulating when and how your body moves. And so tuned into the other person, creating an unconscious feeling of resonance. All cells which are involved in your intuition and rapidly accessed your judgments and beliefs about whether to trust the other person in conjunction with other intuitive measures. This interface of minds is the stabilizing mechanism from outside both of you and emerges as you interact together. The way that this interconnectedness works means that you can't be emotionally stable on your own. It's not that you should or shouldn't be stapled by yourself. But without the stabilizing effect of the interface, you can't pay. The deep consequence of this is through the subtotal of our interactions. We created each other. 10. Some Ways of Demonstrating Empathy: When you demonstrate good levels of empathy, you're able to read other people's emotions, their moods and interpret their nonverbal signals quite accurately. You have respect, so you're able to relate well to people from a variety of diverse backgrounds. This is because you're open minded enough to try and understand things from their perspective. From their viewpoints. You ask appropriate questions and listen, listening attentively to their answers. By listening, you will gain more information on more detail that you need in order to understand their viewpoints in their perspective, particularly when they're very different from your own. You don't have to agree with somebody's differences in opinion. You're just trying to understand it. You're also able to understand the reason for their actions not only how they're reacting, but why they reacted in the way that they do 11. The Messages in Non-Verbal Signals: It would be a lot easier to be aware of other people's emotions if they would simply tell us how they felt. But since most people don't, you've got to resort to asking questions, reading between the lines, guessing and trying to interpret nonverbal cues. How a person is feeling can be determined by considering their behaviors so their actions. Emotionally expressive people are the easiest to read because their eyes and their face is constantly letting you know how they're feeling. People with good empathy are able to pick up on these subtle cues through the nonverbal signals from all types of people. They appreciate not only what is being said, but why speeds set by picking appalled nice clues and working with them. Nonverbal signals include the size and number of gestures by considering whether the gestures are large and expensive and many of them, or whether they're small, uncontained. And there are a few of the large gestures, and lots of them tend to indicate energy and enthusiasm. Smaller and fewer gestures tend to indicate a lower level of energy. Doesn't mean to say that the passion isn't there. It's just that it's better controlled and the focus is slightly difference. Considering body movements will give some further clues. Is it fluid and relaxed so that it's more focused on helping people to engage in a more personal level? Or is it formal and stare indicating a degree of seriousness? This links into pasture and informal fluid. A relaxed posture helps to put people at ease. Whereas this Stef upright, some formal posture, again indicates a level of seriousness and interest in working with tasks rather than with people. And the level of control. Emotions can be expressed readily on the face, as I've already said. And by picking up on facial expressions, you're going to learn a lot which will help you with your empathy. A person who gives away a lot of information around their emotions on their face by smiling or frowning whenever they're experiencing an emotion are easiest to read. People tend to keep their emotions in check and their facial expressions show a lot of control. Icann tanks will give you some clues. Eye contact can be empathetic and fluid and relaxed, which is intended to put your cherries and engage with the person at the deeper level. The eye contact could be very fixed to try to ensure that you understand what is being said. The tone of voice will give you some clues as well, according to the rhythm and the tone, rather the person uses when they speak. Associated with this is the volume of speech. A can be loud or it can be solved. Another fact series, the pace of speech, and this will give you some clues. Do they speak very quickly with certainty and assertiveness? Or do they speak very slowly in a deliberate manner to ensure that they get their point across in an appropriate way. Interestingly, this links into how they're listening and how your listening. When we listen to the tone and look out for the body language, we learn far more. In a test when the instructs assists a single word, for example, may be, thanks, terrible. With different voice tones and body language. It was found that the impact on the audience was 7%, the word, 38% of the tone, and 55% for body language. So you can see how the tone and the body language become quite important in the situations. As words become sentences, paragraphs, and speeches, the influence of the words grow relative to the others. Nevertheless, non-verbal elements still play an important role. And learning to interpret these and the information behind them will help you in terms of developing your empathy. 12. Interpreting Some Non-Verbal Signals: Certain clothes around a person's behavioral style and their focus can be determined within any interactions when emotions are relatively stable, the clues can be determined by looking at the way in which the person is using their assertiveness and how they work to control their emotional expression. Nonverbal signals can be clustered together, and these are going to give you some clues, some interesting insights into people's assertiveness and the way in which they express their emotions. This will help you in determining their primary focus through the way in which they interact with you. Assertiveness is the way people go about him influencing others and the extent to which they perceived these behaviors are influencing them. People who are more assertive, who have a way of influencing that is more obvious to others through their opinions sim, by issuing instructions, by telling people what they think and what they want. Their nonverbal signals include using lots of gestures, doing so in a fast way, they have an intense eye contact. Speak in aloud, quick manner, and they will offer opinions whether people want them or not. People who are more responsive ask more questions and influence others by responding to their requests. They're nonverbal signals include fewer gestures, slower body movements. Their voices alone, quieter and measured, and they tend to be good at listening. Let's consider how emotions can be expressed. Emotions can be expressed freely when dealing with others so they can be controlled. People who openly externalize their feelings show nonverbal signals which include large gestures. They'll show their emotions readily on their face in expressive ways. They have an open body posture. I short empathetic duration of eye contact. There's an inflection in their voice and their fairly informal people who keep their emotions in check and internalize their feelings show nonverbal signals. This includes smaller gestures. They tend not to show their emotions on their face. They have a closed body posture, a longer duration of eye contacts, which can be quite intense at times. There will be a monotone in their voice. And their fairly formal combining the way that people use assertiveness and emotional expression. For primary sources of focus. You can assess these by considering the range of nonverbal signals that are clustered together that you experienced during a normal interaction. The full focus is a focus on goals and outcomes. Her focus on creativity and trying new things or doing things, see new ways. A focus on being friendly and being lied to, building relationships, or a focus on doing things perfectly and in the right way. These nonverbal signals are going to become intensified and will change in emotionally-charged engagements. In these situations, the nonverbal expressions become more intense and more obvious. Beyond that, they will change and they become less reliable in providing you with a source of information that you can use to determine their assertiveness and the way in which they were with their emotions. Because these will change and they will change quite dramatically. But in normal circumstances, they can be a very reliable way of engaging with people, of interpreting their intention, their interests, and their focus, and engaging with them at a deeper level. 13. The Three Types of Empathy: understanding other people's emotions is a key skill of working with emotional intelligence . Empathy helps to resolve conflict, to improve relationships with coworkers, clients, customers and people that you come in contact with on a daily basis and to build more productive teams using empathy well creates stronger connections, builds a culture of honesty and openness and makes a real difference too emotional well being on productivity, for ourselves and for other people. Whilst most people are confidence about learning new technical skills, many feel ill equipped to develop its personal skills of many people are self conscious about discussing their own feelings. Never mind anyone else is in its simplest form. Empathy is the ability to recognize emotions in others and to understand their perspective on a situation. At its most developed empathy enables the use of the insight to improve someone else's mood and to support them through challenging situations. Empathy is a vital leadership skill. It develops through three stages. Cognitive empathy is the ability to understand what another person might be thinking or feeling. It doesn't necessarily involve any emotional engagement by the person who's doing the observation and showing cognitive empathy. Cognitive empathy is useful in understanding how people are feeling. It could be used in the work setting to decide what style of leadership would help to get the best from them. Sales people can use it to gauge the mood of a customer, helping them to choose the most effective tone for a conversation. Co openess of empathy is mostly rational, intellectual and on emotionally neutral ability. It means that some people could use it negatively to manipulate people who are emotionally vulnerable. Emotional empathy is the ability to share the feelings of another person on DSO to understand them on a much deeper level. It's sometimes called effective empathy because it effects or changes people's mood. It's not just a matter of knowing how someone feels, but of creating genuine report with, um, For some people, this kind of empathy can be overwhelming. People with very strong, empathetic tendencies could become immersed in other people's problems or pain, sometimes damaging their own emotional well being on this is particularly true if they haven't got a mechanism to help to resolve the situation. If you feel yourself overwhelmed by emotional empathy, then it's important to take breaks, checking your boundaries and strengthening your ability to cope with the situation that you find yourself in. Anyone who leads the team will benefit from developing at least some emotional empathy. It helps to build trust between people and to develop honesty and openness. This type of empathy is most valuable when it's combined with some form of action. Compassionate empathy is the most active form of empathy. It involves not only having concerned for another person and sharing their emotional pain, but also taking the practical steps to reduce it. For example, if you find one of your colleagues is upset and angry because he or she has delivered a Nim Porton presentation that hasn't gone particularly well, acknowledging their hurt is valuable on affirming their reaction by showing signs of those feelings. Yourself could be more so, But best of all is putting a site some time for them listening on, offering some practical support or guidance on how to get through the situation and prepare for next time. Using empathy with emotional intelligence involves using all three types of empathy, but knowing how and when each type of empathy is appropriate, 14. Some Difficulties Interpreting Expression of Emotion: the Russian film director left Kuleshov made his first film at the age of 19 on became a powerful figure in the Soviet film industry. He also made an astonishing psychological discovery. He Inter cut shot solve Ivan Marzouk in a Russian silent film star with three images. A bowl of soup, a child in an open coffin, Onda glamorous young woman reclining on a divan. People were impressed by Marzouk in subtle acting, showing hunger, grief and lust. But most tokens acting wasn't so subtle is non existence. As you can see, the very same shop was used in each case, showing the relatively impassive face with scenes laden with emotion causes people to impose their own interpretations on Mars. Who kins emotional state. The Kulish off effect is now widely used in cinema and is highly influential. The background of a still photograph can dramatically change how our faces red emotionally context turns out to be far more important than we imagined. Consider this photo of a woman. When you look at it alone, it can appear to be open to one interpretation by what we're seeing on her face. In this case, you're probably seeing anger and frustration. However, if we change the context, this concerto in the context of a crowd of supporters, she looks happy or even triumphant. The general principle here is that your brain interprets each piece of perceptual input to make us much sense as possible in light of the wider context. Sometimes it's not that easy to accurately pick up on the emotional state of another person through their facial expressions alone. Here is an interesting optical illusion that demonstrates this. Look at these images. Get up from your C to move back about three or four meters. What you'll notice in this optical illusion is that the faces appear to swap emotions so that the neutral face appears angry on the angry face appears neutral. What is the emotional state of this person? It's difficult to determine some people have a particular syndrome. It's called Mobius syndrome. It's a rare genetic disorder, and this means that they have a mask like expression. This is due to Paul sees of the cranial nerves. Also, people who have had too many bow tox injections have a mask like expression, and they are constantly showing happiness. In all of these examples, it's dangerous to make assumptions about a person's emotional state based purely on won't you see on their face. Other expressions of underlying motion have to be reviewed. There isn't a distinct pattern of emotion that could be mapped in the brain, as they're not that distinct, and they appear to vary from individual to individual. No, everyone smiles when they're happy or scales when they're angry. They emerge from the physical properties off your body, how your brain is wired through development on your culture, not bringing. They're not experienced and expressed. Universally. It's recently being suggested that emotions a cultural cultural display rules dictate which emotions have displayed and considered acceptable. And these guide how they're experienced. Some languages have labels for emotions that are not labelled in other languages. For example, to Heaton's don't have a word for sadness. Does this mean that they don't experience this emotion? This is an interesting area of current debate and investigation. The German word Sheldon Freida indicates joy at someone else's misfortune. It has no equivalent in English. The skill around understanding emotions in others is to ask them, ask them what they're feeling and what it means to them and to do this without prejudice or judgment. The learning points from all of this is not to make snap judgments on the basis of limited information. Keep an open mind and look for more evidence that will support or contradict your initial interpretation. 15. Empathetic Listening: Listening is a critical components of empathy. It's often talked about, but to truly listen to someone with empathy is no TEC, empathetic listening, also often referred to as active listening, can be enhanced by a trusting environment, one where both parties feel comfortable, safe, and with no distractions, have acknowledged the speaker by turning towards them and looking directly at them, taking any information that they're telling you objectively and without judgement. So without any comments, attempt to understand the other person's point of view by asking, encouraging, open questions and repeating back exactly what you've heard. Multiple empathetic practices. Look at the speaker and tried to maintain rapport. Hello the speaker to share their problems with you and allow them to show and share emotions. Creates a positive, supportive atmosphere. Listening is avoiding anything that could take your attention away from the other person. Be attentive. Give the other person a 100% of your time and attention with no distractions. Be interested in the other person. Be interested in what they're talking about. So what they have to say, be interested in how they're feeling and how they're showing this to you, and how they're expressing themselves. Be alert to them. And so they're mellowed. Allow the other person to come up with their own ideas and talk about these in detail. Be a sounding board for the indicate to them that you're listening. Show concern. Asks them for details. For example, the sun for clarification. Ask questions so make short statements that continue the conversation. That's interesting. Tell me more. Reflect back what you've heard. Make sure you really understand what's being said. Here are some things to avoid when listening empathetically and actively. Avoid interrupting to allow the speaker the free flow of their dialogue so that they can put their thoughts over to you in their own way and in their own time and in the way in which they feel is most appropriate. This may be uncomfortable for you at times, especially if they're a long drawn out pauses. Avoid asking too many questions, particularly closed questions. Questions that could be answered with a simple statement. So a yes or a no, as this may feel to them like they're being interrogated. Try not to give advice. When you're giving advice you're not listening. Don't change the subject. If the topic is of importance to the other person, you'll be denying them the chance for them to talk about it. If you try to move on to talk about something else, how they're engaging with their emotions is of vital importance. So allow them to express themselves and share their emotions so that you can understand exactly how they feel. Try not to get pulled into an emotional exchange by showing any of your intense emotion. Particularly if they cause the other person to react in a negative way. Whilst listening is a co components of empathy and building rapport, you don't need to possess a psychologist's listening aptitude to develop listening skills. If you don't possess a natural aptitude for listening, you have to work at demonstrating and developing the scale. You're going to be less effective at listening if you carry out the task. So concentrate on something else while the other person is still king. If you're thinking of how to respond, rather than tuning into the Speaker and what they're saying. If you're listening out for comments that will act as an introduction to what it is that you want to say. If you interrupt all took over the speaker. If you get ahead of the conversation and finish the speaker's sentences for them. If you're looking for opportunities to add witchy comment, stories and opinions at the expense of the other person's story. If you focus more on fax them feelings, if you're obsessed with details so that you miss the point to what the speaker is trying to say. If you forget what chief told Sparta previous occasions, or even worse earlier on in the conversation. If you're not in control of any of your nervous or uptight body language signals. If you hint or any disapproval or inpatients with your tone and body language, who doesn't sit occasionally cross these boundaries. Polish snake, tight schedules demanded goals and people that try your patients can combine to take your way from listening effectively. Working on listening more effectively is starts becoming more emotionally and socially intelligence and helps to develop leadership and coaching skills. To develop key listening skills. Face the speaker and maintain eye contact. Be attentive, but be relaxed. Keep an open mind by listening without any judgement. Be curious about what you're hearing. Listen to the words and tried to picture what the speaker is saying. Don't try to come up with any solutions. Wait for the Speak and suppose, and then ask clarifying questions. Ask questions only to ensure understanding and develop their thinking. If you follow that through, how would that affect price of fieldwork the speaker is failing. Give the speaker encouragement to continue and reflect back the speaker's feelings. You, MSB, really pleased. I can see that you must be confused. The feeling I'm getting is check your understanding by summarizing what cities that you've heard. So what you're saying is, pay attention to what isn't being said to nonverbal cues. Effective listening requires a lots of deliberate efforts and a keen mind. Everyone likes to be listened to and to be understood. It affirms and validates, says human beings, people who provide you with opportunities to be heard and the time to listen to you are rewarded with your trust and loyalty. Active, empathetic listening affects the communication process. Doesn't well, it builds rapport. Checks, understanding shows understanding, enables hearing, makes the other person feel good, encourages others to open up, encourages others to listen to us. Active, empathetic listening promotes good relationships, provides a flow of new ideas and information, keeps you updated with regard to any changes. Syn implementations encourages participation and ensures that situations don't turn into crises. 16. Understanding and Developing Empathy: here are a range of techniques that you can use to understand on develop empathy first and foremost on most fundamental. Get to understand your own emotions. To increase your empathy, you need to start with yourself. Pay close attention to your feelings and your emotional state. Try to identify and recognise and understand these feelings. Know what situations change your emotions? What gives rise to emotions that you like? What gives rise to emotions that you don't like? Use this knowledge to understand how you respond emotionally and use this knowledge to understand how others are likely to respond emotionally. Interact with the wide range of people. Look for opportunities to get to mix with and get to know people off different ages. Different ethnicities, different lifestyle choices, different socioeconomic backgrounds and different levels of physical. A mental ability The more types of people that you know on the more types of people that you interact with, the more experiences you'll have to draw on as you work to increase your empathy, seek out similarities between yourself and others. When you stress difference between yourself and other people, the harder it is to understand others. Seek out those areas have shared interest of common purpose or similarities with people that you don't like or that you disagree with practice taking on another person's perspective. Train your minds to be open to views and ideas other than your own. Try to immerse yourself in different perspectives to get a better understanding of the issues. This could be done on a personal level. It doesn't have to be done on a political or a moral level. Examine the lives, the works of famous, sympathetic people. It's easier to become empathetic when you have good role models. Juice people deeply involved in a social cause that you respect and read their biography to gain a better understanding of how they use their empathy, read good fiction and poetry and listen to a wide variety of musical styles. Fiction generally contains counts of how specific individuals react to circumstances and situations. This can be emotionally evocative when viewed from their perspective, and it will help you to gain an understanding off different peoples. Internal states try to experience the emotions contained within poetry to experience how emotions have created with words through metaphors and similes. Try to experience the emotions contained within music the's are a range of tips and techniques that you can use to develop empathy. Andi, I'm sure you'll come across many others. 17. Some Ways to Develop Empathy: developing empathy can be a struggle to work with. Initially, you may be nervous about committing yourself emotionally. All feel unable to do so, but this doesn't mean to say that you're no able to do it all. To use empathy effectively, you need to put aside your own viewpoints on to see things from another person's perspective. It's keeping an open mind and asking the right type of questions. This will help you to recognize the behavior that appears at first sight to be over emotional, stubborn or unrealistic or unreasonable as simply a reaction based on a person's prior knowledge and experiences. Here are some techniques that you can follow so that you can start to work with empathy and so that it could become second nature to you. Give your full attention to another person. Listen carefully to what someone is trying to tell you. Use your ears, eyes and instincts to understand theme. The entire message that they're communicating, not necessarily the words that they using, but the meaning of the words and the meaning behind the words start with listening out for G words of races that they use, particularly if they using them repeatedly think about how Aziz well as what they're saying . What's the tone? What's their body language telling you? Are they angry, ashamed, scared, feeling guilty? What is it that they're feeling? Take this a stage further by listening empathetically. Avoid asking direct questions, discussing and debating what's being said or disputing fax at this stage. Be flexible. Prepare for the conversations. Change direction as the other person's thoughts and feelings also change. Consider other people's perspectives. This is walking in another person's shoes. It's seeing things from a completely different perspective. It's seeing things from their perspective from their viewpoints. In order to do this, it's important to examine your own attitude is keep an open mind. Placing too much emphasis on your own assumptions and beliefs doesn't leave much space for empathy. Once you see why others believe what they believe, you can understand it better doesn't mean to say that you have to agree with it. This is not the time to change their mind and to have a discussion. Instead, be sure to show respect and keep listening. When in doubt, invite the person to describe their viewpoints in more detail and ask how they think they might resolve the issue. Asking the right questions is properly the simplest and most direct way to understand the other person take action. There's no right way to demonstrate compassionate empathy. It will depend upon the situation, the individual on the emotion that's prevailing at the time. Remember, empathy is not about what you wants, but it's what the other person wants and needs. So any action you take, or any action that you suggest must be a benefit to them. For example, someone may be unable to focus on their work because for problem at home, it may seem the kind of thing to do to tell them they can work from home until the situation is resolved. But work may in fact give them a welcome risp ICT from thinking about something that's going on in the home environment. So are some which approach they would prefer. Empathy is not just for crises. Seeing the world from a variety of perspectives is a great talent, and it's one that you can use all the time in any situation. Random acts of kindness brighten everyone's day, smiling and taking the trouble to remember people's names. His empathy in action giving people your full attention in meetings, being curious about their lives and interests and offering constructive feedback are also empathetic Behaviors as well. Practice these skills often when you take an interest in what others think, feel and experience. You'll develop a reputation for being caring, trustworthy and approachable, and these Airil fundamental components off being emotionally intelligence. 18. Understanding Empathy - Learning Review: By now, you'll be able to clearly define empathy and have a clear understanding of what empathy is all about. You'll be able to recognize the intelligence in empathy on understand the difference between empathy and sympathy. You'll be able to describe the way the brain works and how it works. With thinking and empathy, you'll be able to describe ways to demonstrate empathy. You'll be able to identify empathy through non verbal signals and body language. You'll be able to explain the importance of listening and empathy and how to develop your listening skills, and you'll be able to develop ways that you could increase your empathy. The practical activity will help you to further identify empathy through non verbal signals and body language. He gets you to review and reflect on a number of different emotions on Look a Ways in which their expressed by considering the posture that gestures the tone of voice on the way in which the emotion is expressed on the face. This will give you a chance to build up your understanding of how other people are expressing their emotions, what you will experience on what you will see, and this will help you in terms of developing your own levels of empathy. I hope you enjoy the practical activity. I hope you've enjoyed thes video lessons and, you know, feel a lot more confidence in working within using empathy.