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ITSM Processes In ServiceNow

Revanth Sodavaram Muni

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13 Videos (3h)
    • 01 Course Overview

      3:22
    • 02 ITSM and ITIL

      2:45
    • 03 Basics of ServiceNow

      6:55
    • 04 Incident

      23:31
    • 05 SLA, OLA, UC

      17:02
    • 06 Problem

      6:15
    • 07 Change Request

      18:46
    • 08 CMDB

      23:13
    • 09 Knowledge Management

      23:05
    • 10 Catalog Items

      25:03
    • 11 Record Producers

      11:04
    • 12 Order Guide

      11:16
    • 13 Workflow SC

      7:43

About This Class

In this course, core ITSM processes - Incident, Problem, Change, Service Catalogs, CMDB, Knowledge are discussed in this course.

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