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22 Videos (2h 15m)
    • Lecture 1 INTRODUCTION TO ITIL

      2:13
    • Lecture 2 SERVICE MANAGEMENT

      2:31
    • Lecture 3 ITSM & ITIL

      3:35
    • Lecture 4 THE SERVICE LIFECYCLE

      10:41
    • Lecture 5 FUNCTIONS

      7:31
    • Lecture 6 SERVICE STRATEGY

      10:39
    • Lecture 7 SERVICE STRATEGY PROCESS

      5:53
    • Lecture 8 SERVICE DESIGN

      13:11
    • Lecture 9 SERVICE DESIGN PROCESSES

      12:13
    • Lecture 10 SERVICE DESIGN PROCESSES

      11:36
    • Lecture 11 SERVICE TRANSITION

      8:16
    • Lecture 12 Service Operations

      4:38
    • Lecture 13 Incident Management

      11:07
    • Lecture 14 Event Management

      4:33
    • Lecture 15 Service Request Management

      2:56
    • Lecture 16 Problem Management

      5:01
    • Lecture 17 Access Management

      2:12
    • Lecture 18 Service Operations Functions

      3:03
    • Lecture 19 Technical Management

      2:35
    • Lecture 20 IT Operations Management

      3:52
    • Lecture 21 Application Management

      3:08
    • Lecture 22 CONTINUAL SERVICE IMPROVEMENT Part 2

      3:59

About This Class

This Course has lectures about ITIL (Information Technology Infrastructure Library) which is very useful for students who aspire their career in the booming ITIL Infrastructure Domain. 

It covers everything you need to know in order to pass the ITIL Foundation exam. However, we also recognise that many people simply want to understand the ITIL concepts without necessarily taking the exam itself.

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Arun Kumar

Arun Kumar is a Blogger, YouTube-ER

Arun is a cheerful and an enthusiastic person who loves to explore in the IT space. Being an Techno Functional Consultant in the IT Industry for more than 4 years with ample amount of experience and knowledge on the same. Certified ITIL professional and have been a part of multiple ITIL implementations around the world. He is an ITIL Expert and his videos would be really helpful to gain a wide knowledge about ITIL. Videos are simple but powerful ;-)

Check out his courses.

Happy...

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