ITIL Intermediate Service Operations - Online Learning

GreyCampus I., Training for working professionals

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37 Videos (7h 14m)
    • ITIL Service Lifecycle

      11:57
    • Introduction to Service Operations Value and Challenges

      11:14
    • Service Operations Process Part 1

      10:27
    • Service Operations Process Part 2

      10:33
    • Service Operations Process Part 3

      12:06
    • Service Operations Process Part 4

      12:29
    • Service Operations Functions Part 1

      10:49
    • Service Operations Functions Part 2

      11:02
    • Service Operations Principals

      11:55
    • Event Management Correlation engines

      7:31
    • Incident Management Part 1

      10:58
    • Incident Management Part 2

      13:09
    • Incident Management Part 3

      8:18
    • Problem Management Part 1

      10:42
    • Problem Management Part 2

      11:32
    • Problem Management Part 3

      10:04
    • Request Fulfillment Management Part 1

      13:29
    • Request Fulfillment Management Part 2

      10:34
    • Request Fulfillment Management Part 3

      12:10
    • Request Fulfillment Management Part 4

      12:10
    • Access Management Part 1

      9:05
    • Access Management Part 2

      15:38
    • Access Management Part 3

      9:37
    • Operational Activities of processes Part 1

      11:21
    • Operational Activities of processes Part 2

      10:44
    • Common Service Operational Activities Part 1

      11:48
    • Common Service Operational Activities Part 2

      14:22
    • Common Service Operational Activities Part 3

      6:29
    • Common Service Operational Activities Part 4

      10:38
    • Common Service Operational Activities Part 5

      10:50
    • Technical Management

      14:16
    • IT Operations Management

      12:35
    • Application Management

      22:56
    • Generic Roles and Responsibilities

      23:51
    • Technology Considerations

      11:33
    • Implementation Considerations

      8:50
    • Challenges, Critical Success Factors and Risks

      6:37

About This Class

ITIL Intermediate Service Operation course by Greycampus will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification.

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GreyCampus I.

Training for working professionals

GreyCampus transforms careers through skills and certification training. We are a leading provider of training for working professionals in the areas of Project Management, Big Data, Data Science, Service Management and Quality Management. We offer live-online (instructor-led online), classroom (instructor-led classroom) and e-learning (online self-learning ) courses. Our growing suite of accredited courses is constantly upgraded to address the career enhancement goals of working professional...

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