How to Delight Customers in your Online or Creative Small Business

Alisha Jemelian, Small Business Owner & Designer

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7 Lessons (42m)
    • 1. Intro Video

      1:41
    • 2. Proactive comm

      9:43
    • 3. Memorable Moments

      9:19
    • 4. Personalize

      8:12
    • 5. Power of Free

      4:44
    • 6. Bad feedback

      7:26
    • 7. Final thoughts

      1:04

About This Class

  • Description: Learn easy, practical tools and tips to delight your customers and deliver excellent customer service that will drive more business. You will find out how you can implement small touches that take your client’s experience from good to great and that will help you build a brand of excellence.
  • Who is it for? 
    • if you have a small business or you dream of having one and you aren’t sure how to stand out among the crowd and delight your customers in the crowded marketplace. Everyone is talking about brands but you’re not sure what this means for you and your business. 
    • This class is geared towards online and e-commerce based businesses where people are doing a lot of business online and handmaking or manufacturing their items. But, the concepts can be applied to service-based businesses as well as physical brick and mortar locations.
  • End Goal
    • You will brainstorm ways to turn your customers into raving fans, creating more business through referrals and excellent reviews!