How to Deal with MAD Customers | Cayci Ellis | Skillshare

How to Deal with MAD Customers

Cayci Ellis, Intuitive Business Coach

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15 Lessons (1h 11m) View My Notes
    • 1. How to Deal with MAD Customers-Customer Service Training

      3:26
    • 2. What's to Complain About?

      0:40
    • 3. Is it Just Me? It Just Happens!

      2:41
    • 4. Here Are the Problems

      3:02
    • 5. The Positives to Complaints

      8:08
    • 6. How to Handle it NOW

      4:57
    • 7. What Listening Does

      1:53
    • 8. The Steps - 1. Acknowledgement

      8:01
    • 9. 2. Empathy

      9:10
    • 10. 3. Affirmation

      3:12
    • 11. 4. Validation

      2:41
    • 12. 5. Steps to Resolution

      11:10
    • 13. 6. Gratitude Statement

      1:33
    • 14. 7. Follow Through

      9:42
    • 15. Final Thoughts

      0:32