How to Deal with MAD Customers
Cayci Ellis, Intuitive Business Coach
15 Lessons (1h 11m)
View My Notes
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1. How to Deal with MAD Customers-Customer Service Training
3:26 -
2. What's to Complain About?
0:40 -
3. Is it Just Me? It Just Happens!
2:41 -
4. Here Are the Problems
3:02 -
5. The Positives to Complaints
8:08 -
6. How to Handle it NOW
4:57 -
7. What Listening Does
1:53 -
8. The Steps - 1. Acknowledgement
8:01 -
9. 2. Empathy
9:10 -
10. 3. Affirmation
3:12 -
11. 4. Validation
2:41 -
12. 5. Steps to Resolution
11:10 -
13. 6. Gratitude Statement
1:33 -
14. 7. Follow Through
9:42 -
15. Final Thoughts
0:32
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