How to Communicate with Clients: Building Relationships that Last

Will Bryant, Artist and Designer

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10 Videos (47m)
    • Introduction

      1:48
    • Why Relationships Matter

      6:34
    • How to Communicate: Email

      9:14
    • How to Communicate: Phone

      3:32
    • Presenting Your Work Online

      5:06
    • Presenting Your Work to Clients

      6:29
    • Talking About Money

      5:31
    • Pricing Models

      7:23
    • Final Thoughts

      0:25
    • What's Next?

      0:37

About This Class

Want the secret to a lasting creative career? It’s all about building strong client relationships.

Learn how designer Will Bryant built a client list that includes Nike, Red Bull, and Nick Jr in this new class tackling everything from landing your first client to broaching difficult conversations. No matter who your client is, when it comes to getting rehired, your relationship matters as much as the work. Learn how to:

  • Communicate effectively through email and phone
  • Set expectations up front to keep projects on track
  • Use visual presentations to help your work shine
  • Talk about money — and get paid more

Each lesson is jam-packed with techniques Will uses every day, from real emails he used to land a client to presentations you can adapt for your own needs. After taking this class, you’ll have an arsenal of tools to ensure your clients love working with you, so you can focus less on chasing your next client and more on creating your best work yet.

147 of 147 students recommendSee All

I'm a writer, not a design professional, but I still found a lot of this class helpful - particularly the section on talking about money and designing a pay scale. Thanks!
Starting to do projects on my own has been daunting and a lot of it comes from anxiety of being misunderstood by clients. Thank you for being so generous with your experience on this subject!
Love the way Will talks about money and pricing and gives specific examples. Not many folks give such concrete advice.

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Will Bryant

Artist and Designer

I'm an artist and designer based in Austin, TX. I previously taught graphic design courses at Portland State University and currently waste too much time on the internet.

Here's the bio from my website:

His work weaves together humor with commerce, fun, and positivity. In his sculptural installations, photographic still lives, and commercial illustration projects, there is always a sense of exuberance at play with a colorful palette.

His work has been plastered across adv...

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