How leaders win followers and trust | Qambar Raza | Skillshare
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5 Lessons (17m)
    • 1. Welcome

      1:55
    • 2. What is Compassion

      3:27
    • 3. Story 1

      4:52
    • 4. Story 2

      3:43
    • 5. Summary

      2:52
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About This Class

It is not easy to find trustworthy and loyal people. What if you had the ability to make people trust you, respect you and be loyal to you. 

In this course, I am teaching you a skill that will help you react differently to situations which will result in a change of behaviour of the people you interact on daily basis.

Since its a skill you will obviously have to practice it to master. But once you have mastered this skill you will be able to build a network of trustworthy and loyal people.

Check it out now. 

Meet Your Teacher

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Qambar Raza

Leadership, Management & Test Automation

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Transcripts

1. Welcome: Have you ever done a trust fall exercise in your company? It's like somebody is standing on top of a desk and people are waiting to catch them when they fall on their back. Scared Nobody will catch you? Well, people will, because there's a peer pressure. And when it comes to a real trust and real loyalty, that is very rare. It is because there's an element of behaviour that you show in your self to which people around you react. So first of all, let me introduce myself. My name is Qambar Raza And I am a student at university of Roehamton London I'm currently studying professional management. So coming back to the course. So this is a short-course and it contains a practical element to it. What that means is, in this course, I will tell you some stories, some examples that I will share from my workplace. And I will summarise in the end, to ensure that you have got the point. By the end of this course, you will have this skill. You will have the tools and some practical knowledge that will help you get better at dealing with people around you. This will enable you to build a social network of trustworthy and loyal friends, family, and co-workers So let's get started. 2. What is Compassion: What is compassion? Okay, now before we get to compassion, let's understand what is empathy. Empathy is an ability to understand another person's feeling. So if you have a friend who got hurt in a fight, you Edison that he's heard, he will bring a bandage box for them. You're not going to go and punch him. And again, step would be silly. The best way to understand another person's feeling, as you have already known. He's got empathy. Compassion is one step further from empathy. Compassion basically means you feel the same feeling as other person. I'm talking about a feeling. It's not about the physical feeling. It's about the same kind of thing that they feel in their heart. Hot seem kind of suffering that they go through. For example, if somebody tells you that the father or mother or the close relative has passed over, you can relate to the feeling. He will feel the same thing as them and you will hug them and sit with them so that they can come. No. This is compression. Now another example is Nelson Mandela. What did he do? Men? His followers were suffering. He put himself forward. He felt the same feeling as his followers. Had the same suffering in his heart. He wanted freedom. Another story, ideas. He's the founder of Pakistan. He knew that two nations, India and Pakistan. And he knew that his people would suffer if he would stay in the same nation. Therefore, what he did was he started a movement of a great nation. I completely new nation for people of the minorities. And he founded Pakistan. So there are several great leaders in history and every greatly leader understood what their followers felt. Now, from these lessons, I want you to become a great leader. I want you to learn from this and try applying it. Because from what I have read. You can also develop compassion is towards something god gifted is something that you can learn a skill. So practice, because this is a skill and you will achieve it. 3. Story 1: So my first toy out and employ, his name is Mark. He basically was working for a large corporation and his job was to operate a very expensive machine. One day when he was on his job, emit a mistake which resulted in the machine to go in an error state, and it was unable to recover after that. That meant the company's operation was stopped because this machine was critical for the company to actually progress. This is the moment and Mark was thinking about himself, like what he should do. He he knew that this machine would stop walking and if it's beyond repair, he would immediately get fired. And that feeling of getting fired caused so much drama. To mark. He started thinking about his family. He started thinking about is mortgaged every day he has to make. And he started thinking about the carrier he's building. He didn't know what to do at that point. He was afraid. Very afraid. But again, as any employ, he followed the process. He went to his line manager, knocked on his door. He waited for the permission, and then he slowly opened the door. Timidly entered the room, looked up, down on the floor. And that was a moment. His boss asked him enter the room. Now, I would like to stop over here and ask you this question. If you would, Marx boss, what would you do? If you see you employ entering the room? Said, looking down on the floor, timidly entering the room, or mode you do. This is the moment where you need to make a decision. Either you be tough boss, we've become a compassionate boss. Marx was a combustion impulse. He invited Mark inside the asthma to take a seat and made a cup of tea for him, a warm cup of tea. He felt the same feeling as Mark was feeling when he entered them. He knew something was wrong. He wanted to help mark. And also what did you help the company? Because it was his responsibility to ensure that Mark has a bright future as well as there is less damage to the company. He turned a negative situation to a very positive one. What he did was truly brilliant. He gave Mark and oppurtunity to document this failure in a way that everyone in the company can learn. And he gave me a new position, a position as an advocate for the company. I presented it for the company so that Mark and go and tell everyone how not to make the same mistake. And this was the turning point. From that point, Mark's company basically benefiting from Marx mistake and learned from his experience. And mock scarier actually started development because he started advocating. So you will be learned new skills. And his boss got a loyal and trustworthy employee. Because the boss didn't yell at Mark. He didn't shouted at him. He suggested an alternative solution of win-win situation of what what he said to Mark was truly good. And he said, OK, now we have invested a lot of money and you on training. We want you to help us ensure that we don't make this, make the same mistake again. And that's how it all started. So this story, the moral of the story is, you always have a choice. Either become passionate of beta f. So what will you choose? 4. Story 2: Now I'm going to share another story with you. This is a true story. It is my story. My team and I worked on a really interesting project. My boss basically wanted to impress a management with a blog that my team had done. So my boss asked who could do the demo and nobody volunteered. And it really was solid. I raised my hand because I was full of confidence. I need a project from a to Z. And I knew that demo would go really, really well. So the next day was the demo. And usually the demos are done in the same building as we are walking. This demo wasn't in the same belief. This demo was in a completely different building. It a completely different Internet connection. They're completely different room size. And the demo was not just for the people who were physically present and available in the room. When I entered the room, I saw a big screen which connected us to another site. So we said on the table, I started preparing for the demo setup. My setup was ready and I was ready to go. Instead of starting the demo, the management basically started talking about other stuff. And I tried to focus on it, but it was really hard. While I was listening to them. My tongue basically started the devil by law. In the max you have like a Dutch bed when you tap on it, it clicks. And that cligue basically started all demo process. And by the end of that discussion, a demo had already finished and nobody saw it. This was a complete disaster because we could only run the demo once. It was set up to run only once. And I started panicking. And in that situation, I didn't know what to do by hand. Chivalry. And there was nothing left to do, but except the demo has failed. I tried to explain this iteration, but that didn't work as well. So after the field demo, we came out of the meeting room. I got a chance to be alone with my balls while we were walking back to our building. This was his oppurtunity to show compassion. But unfortunately, that did not happen. This is the reason why I basically ended up leaving the team, ended up losing the trust, and I became less loyal to that team. So the moral of this story is, when you have a choice between compassion and toughness. Always choose compassion. Because by choosing compassion, you can have more trustworthy and loyal members within your team. Otherwise, people will leave it. 5. Summary: To summarize all of this, story, number one tells you what happens when you show compassion. When you show compassion, you create a win-win situation for yourself, for your organization, and the person who has made a mistake. We're all humans. We make human error from time to time. Story number two, on the other hand, basically tells you what happens when you don't show compassion. People lose trust in you. They become, they become less loyal. And men they become less loyal to leave. So to win, trust and loyalty, always show compassion. And if you want to learn how to show compassion, you need to control your emotions. If you get so angry and frustrated when somebody makes a mistake in it, to take a step back and read this book called The Chimp paradox. It talks about three elements. A chimp, a computer, and an adult. The chimp is basically the first reaction that comes into your mind. As soon as something bad happens. You need to train your computer, which is faster than a chimp, to react more smoothly. And the way you do it is by experience. You know why we do the file dwells in workplaces so that people are trained. They understand what to do in the event of fire, not to run over each other. Know where the exits are and they can escape easily, is the same thing in real-world. When you face situations where you are frustrated and you want to let go of your anger. So this is always your opportunity to show compassion. So tried to experience things or do drills beforehand. For example, in my office, we do fire drills. In the technical side. We do disaster recovery exercises. If you do, if you do an experiment of failures and go to them, it would be easier for you to show compassion. And on the other hand, you will always learn from experience. So show compassion to win loyalty and trust. Thank you.