Getting your Online Chat on Point | Philip Campbell | Skillshare

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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

8 Lessons (13m)
    • 1. 1.0 - introduction to get your chat on point

    • 2. 1.1 - slack or the fleep!

    • 3. 1.2 - voice comms have come so far!

    • 4. 1.3 - route your potential buyers with smooch

    • 5. 1.4 - buy yourself a vpn for christmas

    • 6. 1.5 - take part in the project

    • 7. 1.6 - the roundup

    • 8. 1.7 - review, share and go premium!

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About This Class



so the first week is in the bag, feeling good. got into a rhythm now with courses and i'm producing about three a day at the moment, that does not mean i'm posting that many a day, just all the prep behind the scenes, the making, editing, cutting, posting - it's a lot to do but i've found my pace! :)

i'm hoping to have everything done and in draft mode around the 20th of december and then i'm winding down for the rest of december to enjoy the christmas period - plenty of rest! :)

in this course. ..

  • when it comes to online group chat which platform do you turn to?
  • small business team platforms you should try - slack & fleep!
  • the rise of the voice server as a combination chat room
  • ways to funnel your potential clients into website chat from other services
  • secure chat in 2017, which services should you be looking at?

i hope your enjoying the daily courses as part of my skillshare advent calendar for 2016.

did you go premium yet?

Meet Your Teacher

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Philip Campbell

web3, OBS Open Broadcaster, Screenflow


brand new for 2022 | let's decentralize our content into web 3

i'm an internet strategist teaching anyone that wants to efficiently learn digital skills and tools often with free software based in the cloud - twenty-five plus years of expertise with all things digital and covering the latest trends today (and weekly in our podcast!)

I make courses as often as i can (in between blogging daily that is) my courses are about things I've learned or already done online -- i never make a course about skills I don't have yet!



hitting the road, working mobile, exploring across the uk and america! remote working 

building out creative m... See full profile

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1. 1.0 - introduction to get your chat on point: Okay, today's course is getting your chat on point. So when it comes to online chat, which platform do you use? We're gonna go through a couple of platforms, things that I've been using and things that I'm about to use in 2017. Small businesses. How you doing Your Comes right now in your small business or team. Are you doing it via email? By Facebook Messenger. What taller using Do you have standard across the business? Or do you have lots of different platforms, People using and things getting lost? There's no accountability, no searches. I'm kind of trying to promote a little bit for small business Slack both slack and Fleet Fleet is a very similar version. Toe what slack is, which is like a team chap manager based on something called IRC, which is Internet relay chat. And I want to talk about Fleet because just coming out off Estonia in the last year or so publicly years it's a big competitive versus slack because of pricing and things like that . So we're gonna get into that also going to talk about the rise of the voice server as a combination chat room because they have some of the features that slackened fleet have. It's amazing how a voice server as matured and turned into a fully fledged chat environment , also want to briefly touch on ways to funnel your potential clients into your website from other services. Doesn't matter what platform there on. I've got a great website to share with you today to bring in those chats from lots of different platforms into one centralized place and be able to send that to different outputs as well. Also, briefly want to talk on secure chat in 2017. Which services should you be looking at? Especially now that the Snoopers Charter, as it's called here in the UK, has been passed? Do you want to think about encrypting and having secure chat between you and your loved ones? Your family, your friends 2. 1.1 - slack or the fleep!: So Slack is a cloud based team collaboration. Tool was originally called Tiny Speck, which I didn't know about until I did a bit of research on Wikipedia about it and was made for the development team of a defunct game called Glitch. So it's weird how things start on the Internet and then progressing to something else. It's often called a pivot, so you start off with an idea, and then it pivots into something else and glad it did pivot something else because I've really enjoyed using slack over last couple years. See Slack as the first really attempt to bring IRC into the modern day I started off on Internet relay Chat was one off, maybe six services that you could do on the Internet back in the back in the day when I was first on the Internet when I was a teenager, that wasn't much you could do on the Internet, were on version 1.21 point three or something of Netscape and had flashing backgrounds. Onda no video, just picked ages and terrible comic sans text websites. It was really bad. Chat was one of the things that was really interested in and I used to hang out quite a lot on Internet Relay Chat. This is kind of the first attempt at version two of that has got in line. Playback supports lots of the party add ons like Dropbox Trail Oh, and Twitter. So they all play back within the chat that you don't get transported to somewhere else will have to click a link to go somewhere else. It'll plays back in line. Pause the video back. I dropped a YouTube video link into a channel. It will show it so it speeds up the process of dissemination of the information. Given that information at other people just recently, I've been really interested in finding out more information about Estonia based businesses because I do have my residency card. I don't know if this will come out because I'm on my green screen, but I have my residency card. I'm looking to move on and set up a business there in 2017 on one of the company's I'm very interested in working with and being a brand advocate for will be fleet dot io, which is a similar product to slack. But obviously it's from Estonia. I'm interested now Maurin Fleet because off the snoopers charter that's come out because Slack did update their terms of service recently that they're sharing their information with the U body, which you know I've got nothing to hide. But I just interesting how fast that happened. It went from this bill being passed in the UK to this company in San Francisco, slapped being based in San Francisco. I think all of a sudden complying with EU rules. And I know that they need to do this for tracking terrorism and things like that. But it was just a bit of Ah, okay changes. I freak out when those changes. So I always look at alternatives because I want to see what's out there and I don't know if there's a similar regulation with sleep and I'm sure there is because they are in the EU. But I am switching to Fleet mainly because of the pricing is one euro per person. Pricing fleet is incredible at one euro per person per year permanent per user, and we'll be doing a course about the features the feature differences between slack and fleet because I'm sure there will be I feel I feel like I don't want to leave slack because I absolutely love slapped, but it's too expensive. The features that's like has the integrations. It's already built up their kind of one of the things that are keeping me there. But the pricing of fleet doing basically what I want, which is kind of a secure environment, is very competitive, and I'll be doing a course on the on the aspects of them soon. 3. 1.2 - voice comms have come so far!: voice service them. Believe it or not, voice communication has since progressed since the days of mumble server and team speak service, the go to platform for voice servers now, I believe, is discord. It's an incredibly well crafted product, and I can't believe that this is free. Used have to pay for mumble servers and team speak service yet to pay per month to have so many seats, if you like in that service. 10 15 20 24 seats in that server and you would use a voice server mainly for gaming. So you be playing your online game and you go into a voice chat room and you're sitting there voice chat room and you'll be able to sort of give command through each other. And at the back of defending, I'm attacking him in mid range. Got people coming on the right on the left, and it really adds a another dimension to gaming. But just recently, in the last six months last year, I've noticed that a lot of these voice products, especially discord, is starting to look more and more like slack, more like Fleet, more like an actual, fully fledged chap program. There's no reason why you couldn't use just a free voice over like discord on not pay any outgoings whatsoever. In terms of chat, you'd have to lock it down and be secure and get people passwords from your team, your your group or your small business. But you could absolutely use a voice of, and you don't have to use the voice component of it. You can just use the chap, I think if you you run a small career business, for instance, with maybe three or four drivers, this would be absolutely perfect in the car. Won't caution money, just the data. So your unlimited data get a package for 45 phones have discord installed, and then you've got voice comes between along Korea's and you can call people in different channels and you have them sitting in different channels and then go back to the main channel. Things like that incredibly well crafted. Like I said, if you're looking to get a voice server together, go and check out discourse. The voice quality on this platform is incredible, even between long distance. I've been using this to to gain between the UK and the US It's almost like having somebody in the same room, and I've never heard any slowdown or any any issues with the audio quality, which is really, really surprised me. I do room for G. I do have a 40 lt connection, so I do get a reasonably good download and upload, and I think you need to have that regardless when it comes to voice and it has a slack like interface. Like I said, for chat on in line playback if you're not comfortable with video chat, but need to get in touch with your team while you're on the go to give this a go. 4. 1.3 - route your potential buyers with smooch: attention economy. It's hard these days to get your customers to come to you, but why not be where they are? So people are on Facebook Messenger there on Snapchat there instagram stories, various places, different platforms on the Web in there, not unified. They're not pulled together to platforms like smooched io, another site that I'll be using massively in 2017. It allows you to funnel the chat from those multiple platforms from the Facebook from line from lots of the popular chap programs that are out there back and forth between your website. So you have this embedded on your website. You can set up various accounts on those other services that if people start chatting with those accounts, then it all comes unified back to the place that you want to be notified. That might be a CRM. It might be zendesk. It might be an email. It might be an SMS is sent to your phone. So if you're a small business, this is absolutely the killer app of having almost like a p A or a secretary across all of these different accounts. So if somebody comes in on Facebook messenger for a quote or somebody comes in via email or by the website. It all comes unified to the place that you doesn't maybe SMS or business email Your customer could be on Facebook SMS in your app. You can actually develop this into your app. Viber We chat telegram on even Shopify If you've got an e commerce site and you want to grab together all those customers from Shopify and bring them into your CRM or even into your help death. So when people are asking questions and then you could have somebody remotely even monitoring your help desk and getting these questions coming in and dealing with the customer support that way, it's a really good way off honing this support component of your business. You can root those requests directly, like I said to slack, even zendesk hip chats and probably your favorite C or M. So it's definitely something worth looking at because I think this is the biggest problem these days is that we don't know where aren't necessarily where our audiences coming from, whether gonna be we're gonna get quotes and questions and we're going to start to see in 2017 more bots dealing with these support requests that more people start to be confident about using messaging on the Web. Email, I think will slowly start to fall away and real time on demand. Dr. Chat will start to pick up. You can even request payments at this level as well. So why don't ever play with smooch toe Io today, a white van man, as we call it here in the UK you might have phone number and some website flyers up around different places through smooched a Iot. Even send them a payment request inside all things like Facebook Messenger, they make the payment. Then you know you've been paid. Then you can go and do the job. It's a fantastic way of doing all the invoicing, everything all in one space. 5. 1.4 - buy yourself a vpn for christmas: so recently. The communications data bill, which has been nicknamed the Snoopers Charter, or Snoopers, charter, was just passed here in the UK by Theresa May this lady on the left on site the first port of call when connecting to your eyes P, I think is to use a VPN anyway, your session maybe long that you logged on to your eye SP, but it is all encrypted from then on out for messaging. If you're messaging in your home on your WiFi even though your WiFi home is secure for you and your network, you're connected to it via that password. Try using a VPN on your mobile phone using application light signal that's had a 400% download rate since the communication bills come out. This gives the UK government rights to listening to people who they are considering to be a concern. Give them overwhelming rights to be able to listen in on your data traffic and the company's the I. S. P s that give you Internet half the store records for 12 months on everything that you've done so that they can go back and look at it retrospectively. I'm not saying that you need to do this. And obviously, if you're not doing anything bad on the Internet, it's not gonna be a problem anyway. But I like the idea that you have options. You have choices, and I like the idea of having a VPN connecting me in an encrypted way to the Internet. I would absolutely 100% suggest one of these. If you're using public WiFi, if you're sitting in a coffee shop somewhere and connecting to an open WiFi network absolutely, ever VPN because other people on that network that public network and be listening in to your laptop from that local network sitting in that cafe. And if you're doing banking or buying things off Amazon, it may be possible for them to hijack your browser, session your details and all of a sudden you got problems with credit card payments coming out and things like that. So I'm just suggesting these things because I want you to be safe and secure online. Always remember when information becomes digital, you kind of lose a certain amount of control of it. And don't assume that that content is ever gone, because now we have the Snoopers charter at least 12 months. Any I s P that you connect to will be storing that data 6. 1.5 - take part in the project: All right, then. The five step project. Go to your project in the barber. Low put Awesome Project title in the project. Works based. Be creative. Include pictures on the steps you took. Do you have a small business? Do you have a chat solution already in place? What do you use? I would absolutely love to know what used. How big is your team? Are they spread out around the world? Do let me know in the project. I'm really, really interested. Pick a sweet cover image. If you don't have a sweet cover image, go to nomad dot pictures. You can download any of ours for free and bolted on there. Click on the save button and you're done. 7. 1.6 - the roundup: all right. The round of then we hope you enjoy this course touching on some communication systems you could be using right now to day. Definitely going check out fleet at that price, flip the Iot, bringing out a new course about slack and sleep on battling against them to see which is the king who has the crown off the most features and the most reliable system that you can use on a day to day basis for your business. Do check out the other courses in this advent Siris for December 31 days 31 course is quite a challenge, but we're on day six now. Already got, like, three or four videos ready for the rest of sweet. Have you enjoying them? Do feedback. Do take the project. If you've enjoyed this course, please consider about going. Premium is only 0.99 cents, which is about 60 or 70 pence for three months. Access to all my courses to all the premium courses that premium tutors have on him or something. Fantastic. Teachers on there. Please do. Det. Paul online training dot Click four slash me. I'll see you tomorrow. Thanks. Bye. 8. 1.7 - review, share and go premium!: while I have you enjoyed the course, Please share and review the course. It really does. Help me out. Click on the triple dot button. Leave a review shared with Twitter and Facebook. I'll catch up with you.