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21 Videos (42m)
    • 1. Introduction

      1:05
    • 2. Added value of this course

      4:08
    • 3. First contact

      1:39
    • 4. Establish rapport

      1:16
    • 5. Establish rapport by matching and mirroring

      1:52
    • 6. Establishing rapport on the phone

      1:38
    • 7. Establishing rapport by listening closely

      1:40
    • 8. Confirmation bias

      1:38
    • 9. Dress to kill everywhere

      0:59
    • 10. Wear a what is this

      1:03
    • 11. Who is it?

      1:11
    • 12. Use context

      2:36
    • 13. Hello old friend

      0:39
    • 14. Use the thesaurus

      1:54
    • 15. Learn jargon

      2:11
    • 16. Word detective

      2:50
    • 17. Change context

      1:05
    • 18. Apply the equity theory

      1:50
    • 19. Paint your words with colors

      2:00
    • 20. Parroting, paraphrasing and summarizing

      2:27
    • 21. Recap

      6:37

About This Class

You’ll never get a second chance to make a great first impression.

In other words, when you meet someone for the first time, you need to be on top of your game from the very beginning. This includes what you wear, being aware of your surroundings, body language and every word that comes out of your mouth.

Whether you're meeting new connections, clients, class mates, team members or potential employers, I've put together a framework - based on scientific evidence - to help you put your best foot forward and make a positive and lasting first impression.

This course beyond the frequently heard tips: smile, be on time, put your phone away, look the other person in the eye, give a firm handshake and show genuine interest. In this course you will learn to build rapport

Rapport is the lubricant for social communication. When rapport is established, communication barriers go down and you will have the opportunity to make a lasting connection. This practice is used actively by the Federal Bureau of Investigation (FBI) to get interviewees to open up. 

Throughout this course you will learn similar techniques, which is why you should at least watch the free videos before you decide to enroll.   

Cheers,
Soerin

What are the requirements?

  • Pen and paper to take notes
  • Willingness to play with presented content

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Soerin Bipat

Teacher, PhD candidate & IT consultant

Teacher, PhD candidate, IT consultant and Entrepreneur

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