English Job Application Writing - CV/Resume, Emails, Cover Letters | Francis Carlisle | Skillshare

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English Job Application Writing - CV/Resume, Emails, Cover Letters

teacher avatar Francis Carlisle, IELTS Examiner

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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

11 Lessons (3h 42m)
    • 1. Course Introduction

      3:35
    • 2. Writing a Great CV / Resume - Introduction

      24:29
    • 3. CV / Resume - Achievements and Skills

      30:15
    • 4. CV / Resume - Work Experience

      20:18
    • 5. CV / Resume - Appearance

      19:26
    • 6. Cover Letter - Introduction

      23:33
    • 7. Cover Letter - Continued

      17:09
    • 8. Sending Emails to Companies

      24:53
    • 9. Sending Emails to Companies Continued

      23:54
    • 10. Responding to Company Emails

      17:27
    • 11. Responding to Company Emails Continued

      17:20
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About This Class

Are you applying for jobs, and worried about your English? 

Will you graduate from school/university soon and need to start applying for jobs? 

Do you want to have more opportunities to work in English-speaking companies? 

This course is for job seekers, working professionals and students who want to work in English-speaking companies.

Join us and learn to write perfect Resumes/CVs, Cover Letters and Emails to help you: 

- Impress your target company

- Get invited to interviews

- Get hired successfully

We cover all the important written documents you need to make a job application. In this course you will: 

- Write a perfect CV/Resume that is ready to send to your dream company

- Prepare a 5-star Cover Letter that will get you invited to an interview

- Learn great vocabulary for job applications and interviews

- Use the Last Minute English Templates to write your applications

- Understand the culture of applying to an international company

You'll also create impressive emails for 7 different situations: 

- Sending a Job Inquiry

- Following up a Job Inquiry

- Asking for Information about a Job Advertisement

- Asking for Updates about an Application

- Responding to a Rejection Letter

- Responding to an Invitation to Interview

- Responding to a Job Offer

What we cover: 

Video #1 and #2: Writing a perfect resume or CV

Video #3: Write a perfect Cover Letter

Video #4: Write 4 x Proactive Emails to a Company

Video #5: Write 3 x Responses to Emails from a Company

Meet Your Teacher

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Francis Carlisle

IELTS Examiner

Teacher

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Transcripts

1. Course Introduction: Hello, I'm Francis and welcome to the course. Let me ask you a question. Are you applying for jobs but you're a little bit worried about your English level, or are you a student at high school or at university? And you're going to graduate soon and you know, you have to start applying for jobs? Or are you someone who's working now? But you want to give yourself more opportunities in the future. Well, if you're any of those, this might be the right course for you. Because this course is designed to help you get a job by using your Excellent English business writing skills. This is a course for anyone who is a job seeker looking for a job, a working professional, or a student who wants to work in an English speaking company, or a company where you'll have to use your English. All right? And what we're going to do by the end of this course, you'll know how to write a perfect resume or CV. A really, really good cover letter for applying for jobs. And seven different types of emails that are all of the emails that you need your writing to accompany to apply for jobs or to respond to companies, e-mails seven different situations, and you'll be able to write those emails perfectly. Now this is a very practical course. And so as well as looking at the resume and CV as well as cover letter, you'll also be learning some vocabulary that's going to help you describe yourself in your writing in a much more professional way. You'll get some really good templates to make your writing much higher level English. And you'll also understand a little bit more about the culture of applying to an international company. So what kind of things do the HR department need to see to help you get to that next stage of the application process. And we have those seven emails that we're going to do. Let's take a look. So sending a job inquiry when you're asking the company about a job and also a follow-up on that job inquiry. You'll also learn how to ask for more information about a job that you've seen, advertised and ask for more updates about an application that you've already sent will also learn how to respond to three different emails from companies. So when they reject you, when they invite you to an interview, and when they offer you a job. So seven different situations. And by the end of this course, you'll know exactly what to write and how to write. In all of those situations, you'll be completely ready. This is a course that has helped a lot of people so far to improve their writing and get a job. And I hope it can help you to. You can always send me a message. I'm very happy to respond to any questions. That's all I have to save another. So let's get started. 2. Writing a Great CV / Resume - Introduction: Hello, Welcome, Welcome to the course. My name is Francis and I am going to be your teacher for the next five classes. So, welcome. Thank you very much for deciding to take this course. We really appreciate it, and I really hope that you enjoy it and you'll find it very useful. Let me tell you what our course goals are going to be. So we have two main goals. The first one is to teach you great English business writing skills related to CVs, resumes, cover letters and e-mails, so that you can get a job using those great skills. Okay, That's our final goal. So let's take a look and see what we're going to cover in this course. So we have five classes. The first one is going to be all about CVs. Cvs also is resume. We'll talk about that a little bit later, but they mean the same thing. And inside of a CV there are many different things we have to do. And in our first class Today, we're going to look at the first three of them. We're going to talk about adding your header with your personal details, also adding some skills and a personal profile. Then in our next class, we're going to talk about your work experience and achievements, your education history, and also how we can make a CV very attractive. Then in our third class, we're going to move onto cover letters, which is a type of letter that you usually send width your CV when you're applying for a job. Then in day 4, in our fourth class, we're going to be writing proactive e-mails. That means that you write to the company. You don't wait for them to write to you. And we're going to look at four different types of e-mails and show you exactly how to do them, what you should say, what language you should use so that you're completely ready to write those emails. The first one is a job inquiry, asking if there are any jobs available, then a follow-up about a job inquiry. So they haven't responded to you. So you message them again. Then we'll also find out how we can ask for updates about an application. And if you see a job advertised, how do you ask for more information about that job? And then in our final class, we're going to look at reactive emails. That's when the company sends you an email first and you respond. So first of all, kind of a familiar one, probably not a very nice one, but it's a rejection email. A rejection letter. How do you respond with the company rejects you if they say No, thank you. We'll also talk about how you respond if they invite you to an interview. And how do you respond if they offer you the job. Okay. So those are all you responding to the company, and that's in our final class. So by the end of this course, you're going to be really good in all of these areas. These will be your results from this course. You're going to have a five-star Cv That will be perfect and flexible for any kind of job. You're also going to know how to write an amazing cover letter that will really impress companies. You'll know how to write proactively to companies, as well as responding when they message you. And in general, you'll be ready to apply for and get a really interesting job using your excellent English business writing skills. Now, just before we start with today's material, a few more things that we have to talk about, a little bit more information. So for all of these classes, you will have some homework. So I really suggest that you the homework, don't ignore it. Don't just watch all of the classes and then do the homework. I want you to do it after each class, okay? So at the end, you're going to be practicing some of the things that we talk about in the class. Homework, very important. And we also have a CV correction service. So if you want to be completely sure that your CV is as good as it can be. We can provide that service. And if you are on WeChat, you can contact my colleague, Doris and she will tell you more information. And if you're watching this in China, then you can also join our group on shang Shu. So this is a great group. We're going to be using it as a way of you meeting other people who are in a similar situation, applying for jobs or thinking about applying for jobs, you'll be able to share some of your own advice and experience and receive advice as well from other people. You'll be able to get some extra feedback. For example, we're going to share our CV when it's finished. You can get some feedback on that. And you'll also find out about any extra materials that we have. It's a good group to join. So let's get started with the main part of today's class. So we are going to write a perfect CV that is our goal for today. But first, some questions. First of all, what is a CVA? So a CV is a document that we use when we are applying for jobs. And it's a document that's all about us. It's like our history, our summary. It introduces who we are and where we come from. And most importantly, what our skills are, what our work experiences. One out, education history is it tells someone who might want to give us a jump. All of the information that they need to know about us. It's a very, very important document, I would say. And a common question, what's the difference between a CV and a resume? By the way, that word is pronounced, resume, not resume. It looks the same, but we pronounce it differently. Resume. The difference is, there is no difference. It's just two different words for the same thing. In British English, we say CV and American English resume. So you can choose whichever one I'm British, so I say CV. But if you prefer American English, which it's your choice. If you prefer American English, but if you do prefer it, then you can say resume, but they mean the same thing. So let me tell you what we're going to be doing today then. So our plan is like this. First of all, we've just talked about the overview of a CV. So that part's already done. And next we're going to talk about contact details. Third is an important lesson all about CVs and I'll explain what that is when we arrive, but it's very, very important. And then we have a personal profile. And finally, skills. And then in our next class, we are going to be finishing the CV. So in today's class, just the first half of the CVA. Now before we start on the contact details, let's take a look at a full CV example together so that we know exactly what we're talking about. Let's take a look. So here's a full CV that we can look at. It's from one of our fake people looking for a job in our course, John Harrison. This is his name. He is a Senior Project Manager. That's his title or area of expertise. We have a personal profile, so we find out kind of some general information about him, some of his skills, and these show the level of his skills, some of his work experience. His education is here and we have contact details over here. So it's all on one page, all very attractive for a hiring manager or a member of HR to look at. All right, so this is a CV. So the first thing that we need to do when we are designing our own CV is think about some contact details. So let's take a look. This part's easy. We need to have our name, so it's our English name. And if you're Chinese, you can also add your Chinese name. If you're from somewhere else in the world, then you have the choice. You can add your own name from your own language and your English name, whichever way you prefer. But we need definitely at least one name. Then your professional title. If you have one, we'll see an example of that in a minute. Next, your home address. So your details there. If they want to send you a letter, where do they send it to? The next is your email address. Make sure you have a professional email address. Not one with like just numbers, just your phone number or one that says like, I'm so cool at gmail.com, it must be a professional looking email. Next is a telephone number somewhere where they can call you if they want to invite you to an interview. And I suggest a LinkedIn profile because probably you're going to be applying to an international company. And so they'll be looking for LinkedIn. That's one way that companies can check. But if you're in, for example, if you're in China, than your WeChat ID would also be useful. And if you're somewhere else in the world than a local social media ID would also be fine. But I do suggest LinkedIn, I think that's a good idea. So let's take a look at an example. So for example, we have John Harrison. So that's his name. His kind of job title or area of expertise is Senior Project Manager. So we know from senior He's not new. He's not just started. He has some experience. And here is his address. He lives in tall towers building complex in Beijing. And I made that one up. I don't think that's a real place. E-mail address. Very professional looking. John underscore Harrison and Outlook.com. Okay. Very professional. His telephone number, his LinkedIn, just searching for John Harrison and his WeChat ID is John underscore Harrison underscore 35. So that is the kind of information that we want to add, make it really easy for the company to contact you. Now, that is all about the contact details, that's the easy part. The next two sections are about the personal profile and about your skills. And those are probably the first two areas. The person in the company, in HR, human resources, the first area that they're going to read. So make sure that these ones are very good. We really have to focus on making your personal profile and your skills as good as possible. And the key word here is relevant, relevant, so related. And we'll see why in just a minute. So let's imagine that you have applied for a job, but you've sent to that company a very poorly written Cv. Let's imagine what the person in HR who is reading your CV is going to go through what is their mental journey. So first of all, they have probably hundreds of CDS and not very much time. So they're going through them very quickly, like 76. Okay. Not very good. Cv 77. All right, here it is. And then you are CV 78, Alright. So they get your CV and they're going to read the easiest part first because people are lazy, we always want to read things in an easy, lazy way. So probably they'll look first at your personal profile or your skills. Now. They look at your CV. They don't see any relevant skills. They see lots of skills, but none of them are related to the job that you apply it for. None of them are useful for this new job that you want. So what did they think? Throw away your CV, get out number 79. But then let's imagine that you've written your CV well, as you're going to after you've finished this course. So Let's imagine the same person in HR, the reading all of those CVs. What is the mental journey? So still they have lots and lots. They 81 and not very good AT to you or 83. Okay. So again, they read the personal profile on the skills first. And what do they see? They see some useful, relevant skills in your skills section, for example, project management and the interested. What do they do next? They look through the rest of your CV. They don't throw it away. Look through the rest of it to see if they can find more proof of those skills. So they might go to the work experience or achievements section. And in that section, they find more details about your skill, your relevant skill, and are impressed and what happens, they add you to the shortlist for that job. So instead of throwing it away, they put it in a much smaller pile over here. So it's good news. And that's what can happen if your personal profile and your skills are written in a good way. What can we learn from this HR mental journey? The most important thing to remember is don't send the same CV and the same cover letter to all of the different jobs that you want, okay. You must change your CV and your cover letter for every job. Now, it seems like a lot of work, but it's a really important thing to do. As we go through. We'll see why it's so important. But I want you just have first to think, Okay, I'm not going to be lazy. I'm going to really work hard and do this. I'm going to change my CV for every new job that I applied for. So a key thing to do is to read, when you see the advertisement of a job, read the job description, and then based on that job description, match your CV. Okay? And you're going to change your personal profile. You can change your skills. You're going to change your work experience for all of the different jobs that you apply for. Not completely, of course, but you're going to, for example, make something seem more important for this job. But for a different job, you highlight some other skills or some other experience. And towards the end of this class, we're going to see how you can prepare that in advance so that it's not so much work every time. So let's get started with the personal profile. All right, Now, what do you think could be a problem with CVs are very common problem. We kind of talked about it already. A big problem is that they don't get noticed, just like we talked about with the HR person and they're going Okay, 76 of newborn and 77. So you need to find a way to avoid this situation, which is that apparently the average time spent reading a CV is less than ten seconds, if you can believe that. So we have to find a way to avoid that situation. And a personal profile is one way. So that's why we're going to include one. And it's something that we put at the top of our CV. It goes right at the top that as we saw in the example. So what is a personal profile? So basically it's a self introduction. You're introducing yourself. You are showing your most important points and the points that are relevant for this job so that you can get the recruiter's attention, get the attention of that person in HR. And it's going to be very short. It three or four or five sentences, about 50 to 80 words. And we're gonna take a look at an example now. So let's say, for example, that the job were applying for is in a coffee shop that I made up, which is called Coffee me now, Coffee me now. And this is the manager of that job, and here is our personal profile. So expert barista with five years of experience managing busy coffee shops in Beijing. Cost of coffee, reduced average customer wait time by over one minute per customer. By adjusting coffee machine layout. Seeking to apply managerial skills to help Coffee me now increase profitability and customer retention. So don't worry if that's a lot of words, a lot of the language, if it seems a little scary. By the end of this section, you'll also be able to write a personal profile just like this one. And the way that you're going to be able to do it is by following a few easy steps. So there's three things that we have to include. The first one is introducing yourself. The next is saying your biggest or most relevant achievements, something very good that you've done? And third, how can you help the new company that you're applying to your going to show how your skills and your experience would be very, very useful for this new company. And each of these three steps has a formula that we can follow. So let's see the first one. So when we're introducing ourselves, That's our first key content area. We have a few things to remember. The first one, we don't say I am and then describe who we are. We just directly say what our Job title is or our area of expertise. So here is a bad example or wrong example. I am an expert barista with five-years blablabla, five years of experience. That's not a good way to say it. Instead, expert barista with five-years blablabla. Okay. So we don't have to say I am. This is just a rule for writing your CV or resume. This is not true for normal English writing, like writing an email, okay, because this grammar in an email would be wrong. But for your CV, we have special rules because we want it to be nice and short, nice and concise. So we can write it in this way. And let's take a look at a formula for writing this. So our self-introduction formula number one looks like this. And you can see the parts that are in orange. Those are the parts that you can add your own details. So here it's an adjective, a good adjective, it should be not lazy or stupid. And then a good adjective followed by job title. So title or something that you know how to do very well. Then we said with we say, how many years of experience we say in. And then we add a company or kind of an area of companies. So for example, again, the orange is the part with the personal details that you can change. But bilingual marketing manager, bilingual is the adjective. It means you can speak two languages fluently. Marketing manager is the job title or your general area of work with seven years of experience in online education companies. So it's not just one company, it's several different companies and seven years of experience altogether. So that's one choice and we have a second choice. Our second formula for self-introduction in our personal profile. Again, orange details you can add. So we have adjective, job title with years of experience at a number. And then this part is different. It's an activity that usually is in the I-N-G verb form. It's a verb with I-N-G and then the details afterwards. So an example, we've already seen this example, expert, barista. So barista means someone who makes coffee, someone who works in a coffee shop. Expert is our strong positive adjective. Expert, barista with five years of experience. And then here's the different part, managing busy coffee shops in Central Beijing. So managing is our verb in the I-N-G form. And then we add the details afterwards. 3. CV / Resume - Achievements and Skills: Now we've seen two positive adjectives already. We've seen bilingual, who is an expert. Let's look at one or two more that we can use. So experienced. Now, that's a really good one for lots of situations. It shows that you're not someone that's new, reliable. It means that the boss can trust you, high-performing so your results in the job or really good, trustworthy. Again, it's someone that the boss can have confidence in. Perceptive, this would be a good one for maybe a teacher or psychologist or HR manager. It means someone who understands and can see the way that relationships are working. Self-motivated. Someone that doesn't need their boss to always tell them, Come on, come on, do the work, do the work. This person motivates themselves. And self-disciplined, which is kind of similar, but it's more like this person can control themselves. They control their own behavior. So those are just a few of the very many good adjectives that we can use in our self-introduction. Then the next area we're going to look at is some kind of an achievement. A couple of things to remember. Again, for this personal profile, we don't have to add i. We don't need i. We can just directly use the verb. And we're going to try to use some specific numbers or data, something a bit more specific in English we describe that as concrete, some concrete numbers, some concrete data that's going to really impress the person reading. For example, some achievements we could choose would be things like how much money we earned for a company. And we give a specific number, how much time we saved, how many followers we added, how many employees we managed. All of those ones have numbers that we can use to really impress the reader. So let's take a look at a formula. Our first formula for achievements looks like this. So at, and then the name of the company. We're going to put a comma and then a verb and an important metric that's like an important piece of data. By. And then the number of how much through use of and then tool or an action. So let me give you an example. At we speak Spanish, That's the name of the company. Decreased. That's the verb, website visitor bounce rates. That's the important metric. So bounce rate means a visitor to your website comes in and then goes, Oh no, and then leaves again. So of course you don't want that. You want them to stay. So we have decreased that bounce rate by 55 percent through use of and then it's our tool or our action. And this time it's A B testing. And then the second formula is one that we saw previously as well in our example. So it's at company name, comma, verb, important metric by number, by. And then the difference here is that we're going to use another verb or a verb phrase, like a verb would several words. But the verbs should be in the I-N-G form. For example, the cost of coffee example. At cost of coffee, comma reduced verb, average customer wait time. That is our metric by over one minute per customer. That's our number. By again, adjusting with the ING adjusting coffee machine layout. Coffee machine layout is where the different coffee machines are. So this person moved them around to find a better way to make the coffee process a lot quicker. And they saved lots of time. So this is the second formula. And in this formula and the formula number one, there are lots of different choices for the verb and the important metric, the important piece of data. So let's take a look at a few more. So improved, that's the verb, customer satisfaction. How satisfied with their customers, increased customer retention. It means the customers keep coming back. Next one, reduced company expenditure so saved the company some money. Boosted sales revenue. So boosted is increased and how much money the company is making slashed. That means cut by a lot. Customer cost of acquisition. So how much does it cost to find a new customer? Maximized means made the most possible customer lifetime value. So customer lifetime value is a very important metric. It means over the whole time that that customer shops with you or stays with you, how much money can you make? So you want to make as much as possible and you want to help this company make as much as possible. Finally, cut employee churn rate. So cuts is reduced. And churn rate means how often the employees leave that job. So if they stay for a long time, the churn rate is low. If lots of employees leave very often, the churn rate is high. And it's usually better to have a low churn rate. So those are some of the metrics that we can use in Part 2 of our personal profile. And then we'll move to part three, which is showing the company how we can help. So what do you have to do? Mentioned the company by name, mentioned this company that you want to work for by name. So this is your CV, remember? And usually people just send the same CV to everyone. But if you can mention that company's name in your personal profile, that's going to get the attention of the person in HR. So you're going to show the company why they should hire you by finding a specific problem that the company has and show the skills that you have that will help you solve that problem. Now it could also be a goal that the company has. So it doesn't have to be a problem. But a problem is a pretty good one if you can find it. All right, so problem or goal, both our choices here, but you have to show how your skills will help the company to solve that problem or achieve that goal. So then our formula for showing the company how you can help is like this. So we're seeking to than a verb, then your skill or experience, and then to help the name of the company and then that goal or problems. So let me give you two examples. First of all, seeking to leverage that means to use experts, digital marketing skills. So that is your skill or your experience. To help last minute English. Thank you very much for your help. To help last-minute English increase market penetration. All right, so that is our goal. Increasing market penetration means reaching more customers. And I've added another one and make marketing activities more cost effective. Cost-effective means you spend less and you get more results. Okay? So both of those ones we could use, and if you really want to show, to show two different goals that you can help the company achieve. You can use and like that. A second example, seeking to apply, that's the verb. Again, it means use, apply managerial skills to help Coffee me now, increase profitability and customer retention. So increase is our verb. And then we have two goals or metrics, profitability and customer retention. Now of course, there are a lot of different goals that we can choose, but let's take a look at a few. So these are going to be help the company to do this thing. So just like in the formula that we just saw. So increase profitability. So either increase the sales revenue or cut costs, or both. Both would be great. Grow its market share. So how much of the market this company controls streamline its operations. That means to get rid of things that are a waste of time or a waste of money and make things more efficient. Streamline, isn't it? Excellent word, reduce costs. It's an easy one. Reduce website bounce rate. We talked about that one before. And there are many other ones as well, but these are just a few that you can choose. So that's what I want to tell you about personal profiles. But to see how much you understand, we're going to do a little challenge. So I want you to read this bad personal profile and think, how can we improve it? How can we make it better by using the things that we've talked about so far in this class. So here is a personal profile. By the way, this is not mine. Just so you know, my personal profile is better written in this one. I hope. I am an English teacher. I have some experience of teaching students to think about how that could be better. I have taught lots of students in my life. And they learned many things. I want to find a job with a company that can give me a good salary. Okay. So what is or what are the many problems with this personal profile? What do you think? What things can you notice that we really should improve? So let's take a look together and see what a better way to write the same information would be. Such a better personal profile first, responsible. So we're using a positive adjective, responsible English professor, a title with ten years of experience. So we're showing with a specific number that we have a lot of experience and then doing what? Training business executives. So it's more than just teaching English. It's something more specific and that sounds better as well. At Tesla in Shanghai. So we mentioned the company helped 58 managers pass the ions exam. So specific number with 6.5 score or higher. So that's again, something very specific, impressive as well through use of bespoke learning materials. So our tool or action that is bespoke learning materials. Bespoke means that you create it, you write it yourself, and it's specialized for each person. Finally, seeking to apply. That's the verb, learning material development skills. That's our skill. To help last minute English. Thank you again for your health. Expand to new markets. Okay. What you can see here is that, number one, we got rid of the I am. So now it sounds a bit more professional. It sounds more like a, the way that a CV should be written. We've also included lots of specific details and we've sort of shown what our skills are. We've shown our sum some impressive achievements, some history, and we've shown how we can help the new company to achieve their goals. So this one is a much better personal profile. So now that we know all about how to do a personal profile, let's move to skills. Let's talk about our skills. This is our last section of the CV for this class. And of course next class, we'll do those other areas. So this is a very important section as well because it's going to be one of those areas that the HR person looks at first. So key points to remember. Less is more. That's a great phrase in English. But what it means here is that we don't want to have 20 or 30 different skills. We want to choose five to 10 skills, no more than that. Because we want them to be relevant. We want them to be really relevant to the job that we're applying for. So we want that HR person to read our list of skills and say, oh, we need this one, yes. Oh, this one's oh, this yes. Oh, this person has all of those skills that we need. So we're going to put a few. 4. CV / Resume - Work Experience: Welcome back. So we are going to start our second class of this five classic series. Today, we're going to be continuing writing our CV. Welcome, welcome to today's class. So our goal for today is to finish our perfect CV. We started it in our last class. And today we're going to finish it. Now. You should, if you're a good student and you did all of your homework, you should have several pieces of your CV already ready. All right, if you haven't done that yet, then ask yourself why. You need to make sure you do it and please try to do that CV as well as adding the things that we're going to talk about today so that you can make the most of this course. If you've already written those first parts like the skills, the personal profile, that contact details. Good job. Let's continue. So today's class plan, we're going to talk about a really important part of your CV, that is your work experience and your achievements. We're also going to look at your education history as a pretty simple part and how your CV should look, the appearance of your CV. So let's get started then with, I think, the most important section of your CV. And that is the work experience section. So we talked in our last class about personal profile and skills. Those two are really important as well. But they are important because they act kind of like a way of attracting the reader towards your work experience. And this is a much deeper area. Personal profile is quite short. And your skill section is kind of just a list. But both of them will encourage the person in HR who's reading your CV to come to this much deeper area, which is your work experience area. And something I want you to avoid. The, the biggest thing to avoid is just having a long list of all of the different things that you did in each of your jobs? Just I used to do this. I used to do something else. The other thing I used to do was this as a really, really boring way. And I think a bad way of writing your work experience. It should be short but sweet. So a short section for each job, but very interesting, very, very interesting, relevant information. You want to keep the reader's attention, make them very interested. And you want to focus on your most important. Remember that word relevant, your most relevant achievements in your working history. That is how you write a really, really good work experience section. Now when we're talking about relevant experiences, sometimes it can be hard to know which things are more important than others. So how do we choose which achievements to focus on in our CV? So let's take a look. The first step is to find that job advertisement. Look at the job description, read what the key responsibilities or the key tasks are for that job. What are the most important parts of that job? And when you know that one, when you know what things the company really, really wants then new employee to be able to do for them. You bring in the experiences that you have that are the closest possible to those responsibilities. So you're matching the responsibilities of the job with your experiences, which ones are the closest and the most impressive. So for example, JD. Jd, by the way, is job description. If the job description that you see says, we're looking for someone to manage a team of software engineers in developing a new app. So that's what you would do if you get this new job. Then you can bring in your experience like this. So your achievement managed 15 software engineers in successful development of new company website. So you can see that the experience is not exactly the same, but it's pretty close. Managing the software engineers. And launching some new type of software or new app when new website, those things are pretty closely related. So the HR person who's reading your achievement is going to say, Aha thing. This person has exactly the experience that we want. And then to help you think more deeply and, and have more ideas about your different achievements. Think about things like this. So what problems did you solve in your previous job? What problems did you solve or how much money did you make, or did you save for that company? So it was a good one to talk about people like money. How much time did you save for the company? Maybe you had a new idea, a new way of doing things, and it was much more efficient and it saved time. Or what new ideas or systems did you introduce to that company? Or if you have this one is very, very good. It's very strong achievements or experience. What awards did you win that are related to the job description requirements? Have you won any awards for something that's connected to that? And when we're writing these different experiences, these different achievements, there are a few language points that we have to remember. The first one, just like we talked about in your personal profile. I don't want you to use I it's not like any other type of English writing. E-mails, your cover letter, an essay, a story. In the CV. We don't use i, okay, we don't need it. We're going to use some action verbs. So I'll show you some of those a little bit later. We're going to be specific. We're going to give details, given numbers or giving data, or just being specific as much as we can be. And here's a bad example. So I was responsible for increasing the number of sales. Why is it bad? Number one eye? And it's a bit too long because I was responsible for. So that's kind of four words that we don't really need. And the action verb is not so strong here, the action verb would be increasing. But it's kind of in the middle of the sentence. It's not at the start of the sentence, and we want to put it at the start if we can. And increasing the number of sales by how much? By one, by a million, by 2%, by 1000%. There's no details. So a better way would be like this. Increased sales by 22 percent in year 1 and by 24 percent in year two. Now, Year 1 and Year 2, you could choose those years. That could be in 2015 or it could be in 2022 or whatever, you can decide that. But the point is, it's details is very specific details. And because we've put increased our action verb at the start, the sentence feels stronger. It feels more dynamic and more interesting. So this is a much better way to explain and achievement. Now let's move on and take a look at some more verb choices. So we're gonna take a look at the verb and also see an example sentence. So the first one achieved, and then we say, what kind of result we achieved, for example, achieved 25 percent reduction in staff turnover. Staff turnover means how many people are leaving and have to be replaced and people quit. And then we have to hire new people and they quit and it goes like that. That's turnover. So a 25 percent reduction means that people stay in their job for longer. So it's a good thing managed. And then it could be the details of a team or it could be the details of a task or a project. For example, managed a team of 12 software engineers in building a new website. So that time is managing the team. The next one organized, and that could be with a team or with a situation. So for example, organized the schedules of a team of 15 corporate lawyers. So probably that's like a secretary job or a personal assistant job or something like that. So what is the thing that we are organizing? Those are some pretty sort of, I'd say, intermediate level English verbs. And we can look at some slightly better ones here as well, some well betters, maybe not the right word, but some higher level English words pioneered is our first one. And that means to do something new, to be the first person to do something new. And it would be Pioneer assistant or pioneer some kind of behavior. So this time it's more of a behavior pioneered company-wide. That means across the whole company. Friday lunchtime, group, lunch discussion sessions. It's like a new activity that the company has started. And we were the person that started to do that at first, it was our, either our idea or at least we organized first, we were the first person. So Pioneer as a good word that implemented and that is for a new idea or a new technology. And again, it means to have the idea here, that's a new thing. And we take it from being an idea into being reality, into actually doing it in the company. Implemented so implemented data analysis system for tracking social media engagement. Tracking means to follow and see who does what, how much of something happens. Social media engagement is like, do people make a comment? Do people like a video, like an article, things like that. And implemented the system. That means that someone had the idea. Could we have a data analysis system and you manage to make it happen? So you implemented it. Now, developed, developed would be a system or a product. And this is similarly from taking it from being an idea into being reality, developed a new sales script for Outbound telesales staff. Increasingly lead creation by 35 percent so that we get sales script is like if you have salespeople talking to a customer, what are the different things that you want them to say? And we developed a new script for that. So those are just some of the verbs that we could choose. And what you can notice about that last sentence is that it's a little bit longer. It has increasing just after that comma. And then it gives some more details. And that's actually another useful way for us to be able to write these sentences. So we can add some extra details. For example, we could follow this formula. We could say an action verb, then the details, a comma. We use a verb in the I-N-G form, and we add some extra details again. For example, pioneered, that's our first action verb. Pioneered the use of agile project management. Comma improving. So it's not improve its improving on target project delivery rate from 56% to 94%. It was very good improvement. So we've got the two parts. The first one, we use the past tense, pioneered ED. And then the second one, we use the I-N-G form of the verb, improve it. Another example identified expansion opportunity in India, comma, leading to 34 percent revenue growth between 20182020. So again, identified past simple tense leading to is the verb in the I-N-G form. This is a very useful way for us to add some extra details for each of our achievements. And related to this, I have a little challenge for you. I want you to think about this one, see if you can come up with an answer quite quickly. So I want you to take this short sentence and you're going to add some details at the end. Remember, it should be the verb in the I-N-G form. So the sentences like this introduced new pre-interview personality test for job candidates. So what extra details could we add? That would make this sentence even more impressive because right now, it's quite good that we've introduced this new thing, this new test, but we don't have any results. What could we say? Maybe something like this. We could say, introduced new pre-interview personality test for job candidates, saving 32 percent of HR interview costs in 2019. Okay? So saving, and then we give our details. So this is a very strong piece of writing. Now when we are adding our work experience, we're probably going to be adding, well, let's say at least one job, if not two or three jobs. And for each job, I suggest that we should follow this structure. So first of all, you give the details of the job. So What was your title? What's the company name? How long did you work there? Stuff like that. We're going to give between 35 tasks that we did or achievements that we had, giving lots of specific details. But we're also going to pick out one key achievement and describe it in more detail, two or three sentences. So this would be the, either the achievement that is the most impressive, has the best results, or is the most relevant to the job that you want. And we can use for the key achievement par system p a, r. So what is that? P is full problem. What was the problem? That the company had? A full action? What did you do to solve this problem? And as results, what was the result of the action that you took? So there was some kind of problem. You did something about the problem and there was a good result, hopefully a good result. If it was a bad result, don't put that example, all right, make sure it's only a good result. So problem, action and the result, a great way to organize your one key achievement for each job. And we can take a look at a few examples of PAR. So first one, the problem was a low sales conversion rate. That means that there were lots of people who talked to the sales team. Not many of them by not many of them bought the product. So what did we do? We gave some extra training to the sales team. We took some action and trained them, gave them some extra skills or extra knowledge. And the results, the conversion rates increased by 27%. Okay? So we had our problem, our action and our results. And a company or a person from HR looking at this, we'll think WU, Very good. That is a very clear situation that wasn't good in the other company. And this person solved that problem and the results are clear to see. So this is a really good way. Another example, the problem could be a high staff turnover and low morale. That's not moral, by the way, that's morale. So morale means, do people feel happy in that job? Do people feel like they have hope for the future? And if the morale is low, it means they're not happy and they have no hope or they, they think that the job is a waste of time or something like that. So there was a lot of people leaving and the feeling among the staff was very low. And then the action, we introduced regular clear the air sessions. This is a great phrase to clear the air, means when people have problems with each other, like I think that this person is lazy. They think that I'm rude. We can get together, we can talk, and we can settle our problems, we can solve our problems. And so clear the air session. Lots of people come together, they talk about the problems and they tried to solve them. And the results, turnover was reduced by 54%. So problem action, result. 5. CV / Resume - Appearance: Now of course, when you're writing your key achievement, you don't want to put it in this form with problem. The problem was my action was we don't want it like that. So let's take a look at how we should write. So something like this overhauled, inefficient digital files storage system. That's our problem. So the file storage system was in efficient, it wasn't very well organized. It wasted, Let's say a lot of time or a lot of money, or it caused some other problems. Okay. That's our first Claus, our first part of this sentence, it shows the problem. Next created new storage structure to allow quicker access to files. So what is that is our action. So we saw this problem and we took some action to solve the problem. And what's the result? Created? Efficiency savings of 14 minutes per employee per day. Which 14 minutes doesn't sound like too much. But when you think about it over one week, more than an hour, over a month, it's probably about five hours. So in the end, a very, very good result. So we've got our problem, our actions, and our results all very clear to see. Now we're not at the end of today's class yet, but I do want to give you a little bit of homework right now. And your homework is going to be this. You're going to add a full work experience section to your CV. And you're just going to think about it, about that one job that you chose kind of like your, your dream job or your goal that you want to get. So that's how you will decide the different types of experience that you're going to include. And remember for each job, we want to have the company name where you are working. For example, cost of coffee, your job title. So you were the store manager, the months and the years that you worked there. So like January 2018 to December 2020. And if you're still working there, you could write January 2018 to present or January 2018 to ongoing. Both of those are fine. Present or ongoing. They both show that you are still at that job. Okay? And also include the details of the job. Three to five tasks or achievements, but only one sentence for each. And your key achievement in detail, three parts, p, a, r. Alright? So this should be what you have for each of your jobs in your work experience section. If you have maybe ten jobs, then you probably want to choose perhaps the two or three most relevant ones. The ones that you think are the closest in your achievements to what the new job is that you're applying for. But if you only have had two or three jobs, you can put all of them in. And each job, you should have the details. You should have some specific achievements and you should have your one key achievements. So I think what we can do is take a look at our prepared CV again, our example, and see exactly what this section should look like. So let's take a look at that now. So we can see here in our city from before, from John Harrison. Let's go and close. We can see the work experience section. Now, since John graduated down here, he went to oxford University. Very prestigious. Since he graduated, he's only worked at one company, so it's quite easy for him to fit this one company into a CV. If you've worked for lots of different companies, probably you don't want to mention all of them on your CV. Just mentioned maybe the most recent ones or the most important jobs that you've had. So he worked for Titan software, that's the company. He was a senior project manager and he's started in 2014, but still going on his ongoing in this job. And three of his key areas recruited, trained, and manage team of 12 experts, software engineers, created wireframe designs for new product website and implemented agile development practices, saving 35 percent personnel costs in first year. So some pretty good achievements, but his key achievement is down here. And there's three parts of it. So took over leadership of a delayed website. He implemented a clear communication system, and he delivered a fully functional web site two weeks ahead of schedule. Good job, John Harrison. So this is what a work experience section should look like to give you the right kind of idea. So we've finished now looking at the work experience section. We're going to go on to the education history section. Now this one is much easier. This is a much easier section to do. So that's good news for you. All we're going to do basically is put from our undergraduate degree and higher. So if you've been to university, you don't need to worry about putting your high school exam results. If you haven't been to university than high school, you should add it. But if you already started studying at university or you've finished studying at university, you can just put your university degree and any higher degrees. So when we organize it, we're going to have your highest qualification at the top. For example, if you only have a bachelor's degree, just put that one. If you have a master's degree is going to be above your bachelors. And if you have a PhD right at the top, okay? And when we're doing it, we can structure our education history in a few different ways. But I really like this one. This is easy, clear to read. So we're going to have the name of the degree or the area of study. Basically what subject? We're going to have, the name of the institution. So which university and the dates? What years did you study that? So it's pretty simple and we can see a couple of examples here. So first of all, an MSC in computer science, a master's University of Heidelberg, Germany, years 2012 to 2014. Easy, simple, clear. Or if you haven't graduated yet, you're still studying BA in Japanese University of Tokyo, Japan 2019 to 2020, three brackets expected graduation. So if we say that expected graduation, it means that the second year, in this case, 2023, we expect to graduate that year. That's the plan. Unless things go terribly wrong, we will graduate in 2023. So those ways that we can show our education history is pretty simple. And now that we've done our work experience and our education history, we're going to move on to the last section of the CV and that's thinking about the appearance of the CV, how it looks. So why is this important? This is actually really important because first impressions count. What does that mean? I mean that if your CV is unattractive or if it's messy, if it's hard to read, then probably the person in HR is going to go and throw it away. All right, so you need to make sure that looks attractive. It doesn't feel like such an important thing, the same as skills or work experience. But if your CV is unattractive, the content doesn't matter. It will still get thrown away. Okay, really, really important to make it look good. How can we make a CV attractive? Let's find out. The main thing that I want to suggest is to use a template. It's very boring if you just write things in Microsoft Word and you can find lots and lots of free templates online. Or you can use a service. For example, I like canva.com. And the one that we've looked at has come from canva.com as well as a really, really good, very easy to use service for people like me that are not very good at designing things. So something like that is a good idea. If you just write your CV in Microsoft Word or in a similar type of software, it's much harder to make it attractive. And I find that a lot of people just say, Oh, the words will do the work. I don't need to make it attractive. That's a waste of time. But it really is not a waste of time. It's super important. Okay, So please use a template. And now we can take a look at a few example templates so that you know, the kind of thing that could be good. Let's take a look. So let's take a look at a few examples, a few template CVs. This is one for Tyrone Conrad. So pretty cool name. And you can see it's got his name and his position up here. Down here, some skills and contact details. Then in the middle personal profile, experience, his job history, education, and some awards as well. So it's very attractive. It just looks very professional. Okay, so that's why I always say use a template. Here's another one for Abigail Stanford. I don't like this one as much because the name is sideways, so we have to turn our head a little bit. But it's very classy, looking black and white. All spaced very well. Notice the whitespace that we're going to talk about. All of this whitespace here. And we have the profile, we have education, we have experience, we have skills, and we have contact. So the key areas are all here. And again, most of all, it just looks very attractive. So we've looked at a template, but there are a few points that we have to keep in mind that even if we have a template, we still have to focus on. So first of all, everything should be aligned. That means that we don't have one part here. And then the next part is down here and it looks messy. Try to make everything in nice, straight lines. Think of yourself as a designer. Use the same font. I really don't want to see lots of different funds. Okay, it's great to see everything controlled and in one font and a good font are things like Helvetica, Arial, and Calibri. Those are the three that I recommend. Those are pretty standard fonts. Times New Roman is okay but feels a little bit old-fashion. So those other three, Helvetica, Calibri, and aerial, are usually good choices. Keep consistent font size. Now, that doesn't mean that all of the writing has to be the same size. For example, you might have the title as size 16, and then the writing underneath is size 12. But you need to decide that. Let's say all of the normal writing is 12 and not say, first of all, this will be 12, this one will be 14, this one will be 16, this one would be 15. Try to keep it consistent. Make a rule for yourself, and follow that rule. Next. Make sure that all of your points are very easy to pick out. So it's clear that this part is your skills. This is your personal profile. And usually a template will help you with this, but it's still your responsibility. Remember the mental journey of the person in HR that going to look for your skills and your personal profile first, so make them easy to find. Next point, I don't like including a photo. I know that in some countries it's the normal thing to do. But generally speaking, in Western countries, in the US, in the UK, and countries like that, we don't include a photo. The reason is that it can lead to people discriminating against this type of person or that type of person. So it's just a good idea to not include a photo. If you do apply to one of those companies based in a western country and you do include a photo. It gives kind of a bad impression. So it depends if you're applying in your own country. And the normal thing is include a photo. Include a photo. If it's to a western company. Better not include a photo unless you're an actor or a model or something like that. Of course, that situation is very different. We want to use white space. Well, so as we saw in the CV templates, they have lots of whitespace. It's not everything squashed together, but trying to fit everything on one page if you can. Because one page is a lot easier to read than three or four pages. Okay. Let's take a look at a bad and a good example of how a CV should look. So let's take a look at the difference between a good-looking CV and a bad looking CV. So first of all, we have our bad one here, and there are several problems. So first of all, look at the different colors, lots of different colors makes it look kind of messy. Secondly, look at the very small spaces between everything. Everything is too close together. Over here as well. It's all squashed together. So it's not very attractive. We can see in skills, we have wireframing. Which is much bigger than the other skills in terms of the font size. So that's bad. And also the skill here, and the four circles and one empty circle is further away from the rest of the skills, so it doesn't look good. We also have some different fonts. Over here. We have one font here and work experience, a different one. And up here in personal profile, we can hardly read. The font is very hard to read. And finally as well, we have things that are not aligned. So look at the personal profile very close to this middle line. And then everything else is pretty much aligned except for education, which is also not aligned. Okay? So just bad in, in every way, the appearance of this is really not good. And here's how it should look. It's more spaced out. The things are all aligned, is the same set of colors. All of the font sizes are consistent. The fonts are the same fonts all the way through. So altogether, this is a much more attractive CV just because it's followed those rules of appearance. Okay? So this is the one that you should be aiming for, not something very unattractive like this. So that's going to bring us to the end of this class. We've finished writing our CV. Now we've finished all of the different parts. We've talked about the big, really important section, the work achievements and work experience. We've also talked about education history. We've talked about how your CV should look. So now you should be ready to write your whole perfect CV. And also in our next class, we are going to be moving on to cover letters. And we'll be including what they are and why we need them, and how we can write a really good one. So that's in our next class. So then your homework for today's class, I think it's pretty obvious, right? You can probably guess, finish your CV and you're going to add your work experience and achievements, your education history. And you're going to choose a template, find it online, and make your CV very, very attractive. Remember, aligned and the same font size and all of those details, really important details. So please make sure that you've finished that CV before we start the next class. Make sure you have a beautiful, perfect CV for you to be able to save. And then uses your example when you start to apply for jobs. And in the next class, we're going to move on to cover lattice. Alright, thank you for joining me. See you next time. 6. Cover Letter - Introduction: Welcome to class 3. And class 3, we're going to continue improving your business writing skills so that you can get a really, really good job. So let's take a look at what we've done so far. So far, we've been looking at your CV or your resume, and we've looked at adding your contact details, your personal profile, your skills, your work experience and achievements, your education history. We've also talked about appearance. But today we're moving on from the CV. We're going to talk about writing a five star cover letter. So what exactly is a cover letter? So it's a few different things. Rarely, It is an introduction to you and to your CV, introduces who you are. It's your first of contact with that company. So before they read the CV, the hiring manager or member of the HR team is going to read your cover letter. So it's your first time, your first way to impress them. It's a way to get the hiring managers attention. So for you, it's an opportunity and it's a way for you to show how you can help that company, for you to show them why they need you. So let's take a look at an example cover letter. So here is a full cover latter. So what can we see? We can see we have a name at the top, the name of the person who's sending and that title, some of their contact details, the date, and then the person that they're sending it to. And then several paragraphs. And then down here, kind regards and the person's name again. So each of these paragraphs focused on a different thing. Remember, each of them has their own goal that by the end of this course, you'll know really, really, really well. And, and each of them is going to be using some specific language as well. All right, so this is what a cover letter is going to look like. All on one page. Not too long. Okay. That is what we are going to be producing. So let's talk about a few general points that are important to remember when we're writing a cover letter. So first of all, just like with a CV, with the cover letter, we want to write a new letter for each job. We want it to be special with specific details for each job. And that means you have to research that company. Before you write. Do your research, read their websites, read any news about them, read all kinds of different things, and only include relevant information. Only include in your cover letter information that is related to the job that you saw, advertised, any other skills that you have. Forget about them. Just focus on what is related to this job. And choose your content based on the job description that you read. And one more thing is really good to find the hiring manager's name and put that name in your cover letter. It's a really good thing to do. Why? Because if I'm a hiring manager and somebody writes, Dear Sir or Madam or Dear Hiring Manager. I think just very normal, very mediocre, not very impressive, latter. If someone writes, dear Francis or dear Mr. Carlisle. Suddenly I'm interested. I'm more interested because I saw my own name. And it means that that person has done some research. That person is impressing me. The research that they've done. They are proactive. So it's a really good idea to include the hiring manager's name. And you can see here, I've written barrier to entry, means and opportunity. This is something I think is true of life. A barrier to entry means not everyone will do this thing. This thing is not easy to do, but when other people find it difficult and so they don't do it, that means it's an opportunity for you to do a little bit more work. Get a big advantage. So do that research, find that hiring manager's name, write it at the top of your cover letter. And when it comes to the writing style that we should use, there are some key points to remember as well. Short and sweet. So try to keep it less than 200 or 250 words because as we've talked about, there will be lots of different people applying. So if you write three or four pages of a cover letter, then the hiring manager is not going to read all of it. So much better to keep it as short as you can. Three or four main paragraphs. So again, you don't want it too long. Just three or four. And we'll see a little bit later what those three or four paragraphs should be. We're going to write in full sentences. So it's not like your CV where you write expert marketing manager with blah, blah, blah. This time is full sentences. It's normal grammar. The cover letter, we're going to use things like I am, et cetera. Now, it can be very formal or it can be kind of semi-formal depending on the company. So if it's a very old fashioned law firm, a law company, then probably it's going to be a very formal letter. If it's a new startup that only has three employees, then it will be a little bit less formal. But we definitely don't want to make it too informal. We only bring it down a little bit. And then I want you to be specific with your language. So avoid talking in a very general way. So for example, if you say I'm good at cost reduction, It's fine, but much better is to say, I saved $4 million for the company. If you look at those two, which one's more attractive? Definitely the one with $4 million. All right. So try to be as specific as you can. And we also have some other things that you should avoid. We've got five things to avoid. So first of all, avoid sending your cover letter or your CV with mistakes with little typos or spelling mistakes, always make sure you double-check because even if the content of your cover letter is really good, if there are loads of mistakes, you're still not going to get the job, Okay, we must be very careful about that. Next, avoid using very complicated language. Your cover letter should be readable. It should be like a really good website, not super-complicated. It should be attractive, simple, and nice to look at. And with simple language as well, so that it's as readable as possible. Avoid bunching everything together, getting everything really, really close. Instead, try to keep things spaced apart. Use plenty of white space. Next, avoid making it a very different style to your CV. So the ideal situation is that you get a template for your CV. And from the same group on the same website, you get a template for your cover letter. So the fonts are the same, the colors are the same, the font sizes of the same, things like that. Okay, so it's good to have that consistency. And then finally, don't apologize and focus on areas that you don't have or you're not good at, or you don't have that experience. Focus instead on the areas where you are strong. Show how you can help that company. Because if there is, let's say there are five points on the job description. And the last one, number 5, you have no idea. The company will notice it. But if you can show for the first four points that you're very strong, that's a much better way to give you a good chance of getting that job. If you say, Well, number 1, 2, 3, and 4, I'm okay. But number five, I don't have it. I'm so sorry. I don't know how to do this. They won't give you the job. Alright, focus on your strengths and that's a much better way of showing why they should give you a job. So when we write our cover letter, we're going to have a structure and we can follow that basically for any cover letter. So let's take a look. The first part is a header, then it's a greeting. And those two kind of go together. They're right at the top of the cover letter. Then we get to our first paragraph. And that's going to be a way of getting the attention of the hiring manager. And that's going to be around 34, maybe five sentences. The shorter the better. Paragraph 2 will give some more information or details about a specific project or a specific achievement that we have in our past, something that's relevant to this new job. Next, we're going to focus on the future. It's going to be a future project that the new company has or a problem that they have, or a goal that they have that we can help with. And we'll show how we can help. Paragraph for much shorter, probably only one sentence. It's a call to action, and we'll see what that means later. And then we have a sign-off. And then our name at the end, very important to include your name. So then let's take a look at the header as the first part is going to include a few things. This is a pretty easy one to get right. Your name, your phone number, your email address. Remember a professional email address, WeChat or LinkedIn, or another social media that you think is useful. Today's date, the city where you live, the hiring manager's name. And as we said, we don't just want dear sir or madam, we want something more specific. And the name of the address of the company that you're applying to. Okay. So it's going to be the hiring manager's name and the company's name and the company's address. Something else is. You can also include your own address if the space, but at the very least, you need to get the city where you live. Now continuing about your header, it's a good idea, I think to use a template because then you can make it look more attractive. Just like with the CV. It's possible to do it directly in the e-mail or directly in WeChat. Let's say it doesn't look as good. It's much better to create a template. And it makes it look more professional. It makes it look more attractive. And remember, appearances are important. So I suggest a template. And now we can take a look at an example. So let's take a look at the header here. It's all of this part. So the person who's applying, michael Gardner, and that's us for today. And he's a head of marketing, lives in New York. This is his phone number, his professional looking email, please, a professional one. And with the template that I used, it came with these little icons as well, which is nice. And then the date, and then the person who he's writing too. So Sarah Peterson of lovely books publishing in Los Angeles, and there's Sarah Peterson's email address. And then he writes Dear Ms. Peterson, and he starts his latter. So that is what a header for a cover letter could look like. So after we've finished our header, the next part is the greeting. So what is the best way of doing it? We already talked about it, finding that hiring manager's name and putting their name. And why is that important? Well, a few different reasons. Let's look at them. So it gives a personal touch. It shows that you are doing your research about this company, not just sending things to everyone. It shows you a resourceful. It means you can find out that information that not everybody knows. And so it makes you look good. It also makes you stand out from the crowd because as we said, it's not an easy thing to do to find that name. And so most people won't do it. If you do do it, your different, your special. So that's always a good thing. And it also, I think it makes the hiring manager a little bit more motivated to choose you. Just because it's that personal feeling statistically and scientifically, when more likely to help people when they know who we are, when they've used our name. So there's lots of reasons to do that research and use the hiring manager's name. But then what exactly do we write? So let's say that we are getting an example and the hiring manager is a lady called Sarah Peterson. Okay. So her first name is Sarah, her family or surname is Peterson. So our options are like this. First of all, Dear Sarah, if it's one of those companies that's a bit more informal like it. A small start-up company with only five employees or something like that, then we would say, Dear Sarah. But in most situations, Dear Ms. Peterson, dm is Peterson, so it's MS. And it's the family name. And that would be like a more formal company, like a big company, a Fortune 500 company, anything like that. And a little rule when we're writing to men, if it's a man who was the hiring manager, we say Mr. We use the family name, so it's not like Mr. John, Mr. Bob, mr. Stephen. It would be Mr. Smith, Mr. Jones, we use that family name. And if it's a woman, we would use MS. The more old fashioned way would be to say Miss, MIS or misses, depending on if they're married, if they're not married. But now we make it more equal. So we just say MS. And that's for everyone. It doesn't matter. Married or not married. Okay. And again, it's the family name, so Sarah Peterson. Ms. Peterson. Now of course, we might find a situation where we really come find that hiring manager's name. Even if we've researched online, we've made a call to the company and checked. Even if we've done all of those things and we still can't find it. We're going to say, dear sir or madam or Dear Hiring Manager. Either of those ones is fine. But it's definitely better to have a real name if you can. So then once we've gone past our header and our greeting, we're going to move on to the opening paragraph. That's the third part of our cover letter, and it's immediately after the greeting. So dear Mr. Jones, dear Ms. Peterson. And then we start. So what do we have to include? We want this paragraph to get the reader's attention. It's the first thing they're going to read about us. So we wanted to be really interesting, really kind of eye-catching. And we want to include a mix of our own achievements, but also how we can help this company. And we want it to be between 35 sentences and maybe about 50 words. Of course, the shorter, the better. Now for this paragraph would probably going to have three sentences. And we can look at a formula for each one. So let's look at sentence 1. First of all, we have two goals for sentence 1. First of all, we have to mention the job that we're applying for. And we have to give a general overview of who we are and where we come from so that the reader knows a little bit about us. So let's take a look. So our structure, our formula could be like this as a and then a positive adjective and our job title in the which kind of industry? Comma. I was excited to learn that. And then the name of the company is looking for a new and then whatever type of job they're looking for. So let's see an example. As an experienced marketing executive in the publishing industry. Okay, So experienced as the adjective, marketing executive is the job title and publishing industry is the name of the industry. I was excited to learn that lovely books publishing. It's a company that I made up. I don't think there really is a lovely books publishing. Lovely books publishing is looking for a new vice president of marketing. Okay, so now the person knows who we are, kind of generally what our skills are and which job we're interested in. So it's a good start. And then sentence 2, we're going to have a couple of goals for that different goals. Firstly, we're going to highlight or mentioned a relevant and impressive achievement from our work experience. And we're going to make the reader feel very excited about our potential, meaning, what we could do to help this company. So let's take a look. So our formula looks like this. In my role as a job title, your own job title at and then the name of the company where you are now or your, your previous company. I, and then a really relevant, interesting achievement. And then another sentence, I am confident that I can. And then we say what the benefit would be for the new company. So let's look at that first sentence. In my role as head of marketing at books are us. So that is the situation in which we had this achievement. I designed and managed campaigns that resulted in 13 bestsellers in the space of only two years. I am confident that I can help lovely books significantly improve its best seller record. So we're showing that we've done something very similar in the past. And we want to help the new company with a similar or even bigger achievement. So now our reader is pretty excited. And then we can move on to sentence three. So this will be sentenced three or sentence four. If you count the I am confident as a separate sentence, but as we said, three to five sentences is okay. Two goals here. We show a passion for or an interest in this new company. So we show why we want to work for them. It's not giving the feeling of, Oh, I'll work for any company. It's more like I really like your company and I want to work for you. And that means that we have to choose some kind of a specific and positive adjective or a story about that company. We have to do some research and find something that's special about the new company. And say that that's also something that we care a lot about. So to look at an example I've always admired, and then the name of the new company for its. And then we mentioned a characteristic. And I would love to make my own contribution to that fine tradition. So example, I've always admired lovely books for its commitment to promoting authors from all backgrounds. So that is the unique thing About lovely books. They don't just choose authors from one background. They get people who are poor, people for whom or from many different countries, people who have different experiences and they promote them. So it's a special thing of lovely books. And we're saying we really care about it. And we also want to help with that. We want to contribute to that fine tradition. 7. Cover Letter - Continued: That's the end of paragraph 1, our opening paragraph, and then the fourth section is our second paragraph. And this one's all about a key experience that we've had, a very impressive or a very relevant experience. And what we're going to do is focus on the most important one or two points from the job description, from the advertisement. And we're going to echo, but not exactly, copy words from that job description. I'll show you about that in just a minute. And we're going to show how we can help with the points that are on that job description by choosing carefully from our own experiences. And really important, we're going to focus more on how we can help the company. Rather than saying, Oh, I'm so great, I'm amazing. You really, really need me. I'm testing. Focus on how we can help. And it's going to be around about three sentences again. So as we can see, a key thing to do is to look at the job description when we're deciding what to write. So let's take a look at an example. Let's say this is for Baidu and it's a UX or user experience designer. Lets take a look at the key requirements that we've found in this description list, advertisements. So first of all, collaborating with designers and developers to create intuitive, user friendly software. That's what's written by the company about what the job will be. Okay? We're going to write, I collaborated with and then a person or a team to create. And then we say some specific software and we'll cd full example there later. But we've taken a few of those words, collaborate, create. And that means that it's easy for the hiring manager to read our cover letter and say, aha, this person has exactly the skills or the experience that we need. The next one, conducting user research and testing. Again, that's what the company wants this new employee to do. We're going to say, I supervised homepage visitor research. We don't mention testing, but we use the word research. We've changed conduct into supervise, but it still has the same feeling. And then finally, developing wireframes and task flows using design software such as UX pin or Balsamiq. So you expend Balsamiq, both pieces of software for developing a wireframe, which is like an early design of what software will look like. Now, that's a great opportunity. If you see one of those specific pieces of software and you do have some experience of using it. Mentioned that. So our sentence, I created UX pen wireframes. Okay, so we're not writing exactly the same as we see in the job description, but it's close and we're picking out a few of those key words so that the hiring manager notices them and we'll be able to see this as we go through these sentences. So first sentence is an overview of a particular achievement that we decided to talk about. The formula is like this during my time at and then the name of your previous company, I, and then your specific achievements. So you want to choose something that is really closely related to the job requirements. For example, during my time at Amazon, I collaborated with the software development team. So create a brand new homepage for Amazon Web Services or AWS. Okay, So we are echoing, we're using similar language to the job description and focusing on a specific, relevant experience or achievement that we have. And then we move on to the second sentence, which is some more details about this past projects that are in some way connected to the job description. So conduct research, becomes supervised research and develop wireframes, create wireframes. Let's see how we put it into a sentence. I supervised AWS, homepage visitor research, and creative UX been wireframes based on a deep understanding of customer needs. So what are we doing? We're echoing the words from the job description. Give more details about our own relevant experience. Making the hiring manager think, whew, this is the right person. And then finally the sentence three is the result. So we're showing what the result was of the action that we took. So the formula is like this, my work. And then an active verb, the company or the product, a noun or a metric or some kind of data, by then a specific number resulting in noun of figure. So let's see an example. A lot of orange writing that my work increased the AWS homepage. So or AWS probably as the product or the company that homepage lead generation is the metric by 18 percent comma resulting in an increase of, so that's our noun, 30 million dollars in profits in 2019. Okay? So we give some details. So if you follow that structure and you just put in your own information, That's going to be a very strong sentence. So this is the last piece of the fourth section, and we're going to move to the fifth section now, which is paragraph three, all about the future. So what do we do? We have to mention some kind of a project or a challenge or a problem, or a goal that that company has, the new company, the one you want to work for. And we show why we are a suitable person to help to achieve that goal or solve that problem. And key content to remember. Show your emotions a little bit. Show that you are excited about this company's future project or future direction, or a challenge that you think you can help with. And show how much you would like to be involved in helping that project and of course, how you would help. So giving some specific suggestions about how you could help. And again, it's going to be about three sentences. So let's take a look at the formula for this one. So sentence one, we mentioned the upcoming company project or challenge. Upcoming means it's coming in the future. So the formula, I know that company name, planning to a verb and then whatever the details of the plan are. So I know that last-minute Spanish is planning to start a new subscription service in the coming year. Okay, So last minute, Spanish actually doesn't exist yet, maybe in the future. But starting a new subscription service. And that is the thing that we're going to help with. And then once we've mentioned what the project is, we're going to go to sentence 2, which is show your interest in that plan. So we go like this. This project or position is a perfect match for my own skills and professional interests and is an exciting opportunity for me to help the name of the company and the goal of the project. For example, it's an exciting opportunity for me to help last minute Spanish expand its product line and increase sales revenue. So we actually mentioned two goals there, all right, but we're showing that we really care about this project and that we have some interest and some skills to help it. And then Sentence 3, we're going to show exactly how we can help, how do our skills fit project. So the formula I would be thrilled was showing our emotion. Thrilled is very, very happy. I would be thrilled to use my experience as a and we save what our job title is or our area of expertise. And then we'd give some extra details to help your company. And then say the goal or the challenge that they have. For example, I would be thrilled to use my experience as a project manager for digital products. Okay, so project manager, the title for digital products is a bit of extra detail, a bit more specific to help your company execute a perfect launch of the subscription service. This is a great phrase, execute a perfect launch of. And then the new thing as a very exciting phrase for people to read. Now that paragraphs complete, and then we're going to move on to the sixth section, which is the call to action. Now that's a phrase that we use. And it means when you try to inspire people to do something or you suggest what their next step would be. So what we're going to do, our goal here is to make the hiring manager excited. About hiring you and seeing what the next step is going to be. So we're going to say, we're going to give our suggestion. And you'll see an example in a minute. There are one or two very obvious suggestions. You show how you can help the company in a specific way. And you also mentioned that your CV is attached to the e-mail. Okay. So what's going to be one or two sentences? Let's take a little look at a formula. The first formula that looks like this. I would love the opportunity to show you in person how I could, and then it's the action. So example 1, I would love the opportunity to show you in person how I could significantly increase lovely books as sales revenue. Okay, so the orange part is how we're going to help the company and show you in person. What does that mean? It means let's have a meeting or let's do an interview. I don't want this to just be a letter. I'm excited to meet you and talk more about it. Or I would love the opportunity to show you in person how I could. And then it's a verb, save caustic, coffee me now, thousands of dollars per year with a few simple changes. And for me, as the owner of coffee, me now, even though it's not real, I'm very excited about this. I want to know how I can save all of this money. So I'm going to invite this applicant to come and meet me and we'll have an interview. And maybe I'll give this person a job. So that's the first choice, but we also have a second formula, which is this one. I would welcome the chance to discuss with you how my and then a positive adjective and then a specific skill those two go together could, and then a positive result. For example, I would welcome the chance to discuss with you how my excellent at SEO skills. Excellent is the adjective. Seo skills is the skill. The ability could significantly increase. Last minute, Spanish is website traffic. Or I would welcome the chance to discuss with you how my expert content creation skills. So expert, objective content creation skills is the skill could help Coffee me now, reach a much wider audience. Okay, So if I'm the owner of last minute Spanish or of coffee now, or I'm just the hiring manager for either of them. I'm pretty excited by this. So then moving on from there, we're just going to quickly mention that we've attached our CV so we can do it like this. If there is no need to add your own details, you can just copy and paste this sentence. I've attached my CV for your consideration. Thank you for your time and I look forward to hearing from you. Pretty simple. Okay. So that part's fine. And then we have to do our sign off and give our name. So this is usually the same we're going to see in the next few classes, some other emails. And you'll see it's basically the same set of choices all the time. So we could do count regards, Best wishes, best regards sincerely. And there might be a few other ones, Many thanks we sometimes use. And then we add our name underneath, but any of those choices are going to be fine. And then once the whole letter is complete, as we see that, the last thing to do is the email subject lines. So when we're sending that email, will be able to see in the inbox of the person who receives it a few words. And we have to make this quite short, but relevance and to get some attention. So if we're sending it as an e-mail, because sometimes it could be maybe sending it by WeChat or sending it in another form. But if we're sending it by e-mail, we want to follow this formula. So your name and then semicolon application for and then the job title that you want. So for example, if you saw an advertisement for publishing manager and your name is John Harrison. You can use this example, John Harrison application for publishing manager. That brings us to the end of what we're going to do for today. So what did we learn today? We learned all about how to write a really good cover letter, starting with the header, the greeting, the first paragraph to introduce ourselves and get attention. The second paragraph all about a specific project. The third paragraph about a future project of the new company. The suggestion of what we should do, the call to action, how we can sign off, and what our email subject lines should be. So we've covered a lot and good job for staying all the way to the end of the class. Now in our next class, we are going to be focusing on other types of emails. And these ones are proactive e-mails. That means that we are contacting the company directly to do things like ask about a job. Are there any jobs available? Following up once we've sent our job inquiry, asking for updates about an application and asking for more details and more information about a job. We're gonna be doing. All of those ones in our next class. And your homework for today is to choose a specific job. It could be your dream job or an advertisement that you see and write your own cover letter. Try to use the structure and the formulas that you've learned in today's class. And of course, if you want to get some more suggestions and some more options for the different phrases, the difference. For example, different achievements, different language that would be more suitable for you. Check our additional materials. Thank you very much for joining our class today and we'll see you next time for those proactive e-mails. See you then. 8. Sending Emails to Companies: Welcome to the fourth class in our series. In this series, we are helping you to improve your business writing skills so that you can get a great job using your English, okay? Today, it's proactive e-mails. So that means that we are going to be sending e-mails directly to the company, not waiting for the company to contact us. We're contacting them first. So two goals. We're going to know when, in what situation we're going to send these proactive e-mails. And more importantly, what should we say? What language should we use? What content should we include to be able to do really, really good writing and impress the company with those e-mails. So let's see which emails would go into, right? So here's today's plan. First of all, it's a job inquiry email. So when we try to ask a company if there are any suitable jobs available. Secondly, it is following up on the job inquiry. So you've already sent a letter to show how great you are, but you haven't had an e-mail back, so you're going to send another message. Third is you've already sent an application to a job that was advertised. And you're going to follow up about that application to ask the latest information. And then we're also going to see a job advertised. But we're not sure about some details. We're going to contact and ask for some extra details for each of those four emails, those four letters, we're going to know when to write it, what we should include, and some great phrases to use. So let's get started straight away with the first email is the letter of inquiry or job inquiry. Okay. So what is our situation here? So there's a specific company that you really want to work for. Let's say it's apple, let's say it's last minute, English, whatever it is, one specific company. And the company might be hiring for a new person, but they're not advertising it. Or the company isn't hiring right now, but maybe they'll hire in the future. Okay. So it could be either of those situations and you're going to send them an uninvited cover letter. So this one is actually very similar to a cover letter that we wrote in our last class. All right, so this time it's not for a specific job that we've seen. We're contacting the company and seeing if there are some jobs available. So it's slightly different, but most of the content is the same. And we also call this one a letter of interest because we're interested in working for that company. Now even though it is a cover letter more or less, there are still some important things for us to remember. First of all, we must make sure we write a different e-mail, a different letter for each company. I don't want you to do something where you say, Dear Mr. Company person, your company is very good. I want to work for your company because your company does things very well. And you know, you send that to every different company. It's so obvious that it's something that's not specific about the one company that you're writing to. So we need to be much more specific. So again, we have to do our research. We have to read the company's website, we have to read their social media. We have to look at any news stories. Also check glass door, which is a really good website that gives kind of the secret inside information about what it's like to work for that company. And while we're doing that, we're going to be noticing the style of that company. Is it a very formal company like a law firm? Is it something that's a little bit less formal, like a small new startup? And depending on that, we decide our style of writing. And of course we're going to find the right person to send this e-mail to and use their name. And we're also going to do something a bit more difficult, which is find out that company's needs. Okay? So if we look at a job advertisement like with a normal cover letter, when know exactly what the company is looking for. But in this situation, we kind of have to look wider. We have to look at the whole picture of the company and do a bit more detailed research. And to find out exactly what that company wants, what do they need? And can we provide that thing? Which of our experiences should we mention that will really help them? So that's a difficult thing, but it's very important to do. And something related to the tone of your letter. Very important point. We're writing to offer our expertise, to offer our help and our assistance and show what we can provide to this team. Not to beg for a job. Not to say please, I really want to work for you. I really need a job because we don't want to seem desperate. Okay? So an example that would be a pretty bad way, would be, I really, really want to get any job with your company. It's too desperate. You're not showing how you can help or, or showing them that they need you. Whereas I would love to use my lead generation skills to help Tesla exceed its sales goals for the coming business year. So you're showing that yes, you want to join that team. But no, you're not desperate and yes, you can help. So the second one is definitely a better example. And in general, the content of this job inquiry or letter of interest is pretty similar to a cover letter. So you're going to introduce yourself. You're going to give some skills and achievements. You're going to show how you can help the company achieve its goals, looking at the future, you're going to mentioned specific problems that you've found based on your research or specific opportunities that you think you could help the company to take. You're going to finish with a call to action saying, I'd love to discuss this in personal. I'd love to show you how I can blah, blah, blah. You're going to keep it short and sweet. Only one page. And you're going to include a tailored CV. Tailored means you've made changes so that it suits this specific company is not a general CV for all of your companies. So you're definitely going to do all of these steps the same as a regular cover letter. And in fact, the main difference of a job inquiry comes in the email subject line. So I'm gonna give you three choices for what you can do as your email subject line. Because of course you can't just say like an irregular cover letter and I'm applying for this job because there is no job advertised, you have to kind of make a suggestion of what the job could be or how you could help. But in a very short space because it has to be 10 words or less any anymore than 10 words. The whole message won't show in someone's email inbox, and then probably you have less chance. So trying to make it less than ten words. First choice is mentioned that you have been referred by someone in the company and as long as it's true, so if there is a manager that you know or someone quite high in the company. And they said to you, Hey, you should apply for that position, or we're advertising just inside the company for this position. But I'll tell you about it. You should send an email about it. So our formula is this is going to be your name, semicolon, referred by the name of that person, the name of the person that you know, like the manager for, and then the type of position that you're looking for. For example, your name is Jill Sanchez, referred by Jerry Brown. He's the manager in the company for business analyst position. Okay, so that's quite a general position and we can say maybe that position could be available in a big company. Alright, so that is the first choice of your formula. And then the second choice is good if you don't have a contact in that company. So you could give a brief summary of yourself or of your skills. For example, you would say job inquiry, dash, or semicolon adjective that describes you a good adjective, not lazy or stupid. And then the job title or the area of expertise that you have experienced in. And then the business area that this new company is focused on, or if they're a very big company. One of the parts, one of the business areas that this company's focused on, for example, Java inquiry, resourceful. So that's the adjective. It means that you find a way to do things, even if things are difficult. You find a way to solve problems. Resourceful SEO specialist experienced them online fashion. Okay, so your area of expertise is SEO. You're describing yourself as resourceful and you've worked before in online fashion. And we can imagine that the company that you're applying to also is online fashion or it's very close to that. So this e-mail subject line for that hiring manager is going to be pretty interesting. And then finally we have a third choice. Now the third choices, offering value. This one is a bit bold. It's a little bit like, you know, confident, maybe over to slightly arrogance. So it depends what kind of company you are contacting and what is the tone of that company? If that company has a very formal company, very traditional, this would not be a good choice if it's a company that is growing quite quickly and as a new company, maybe use this one. So we're going to say the job title or your area of expertise interested in, and then a specific goal. And here, the goal is the important thing. So social media manager, that's your area of expertise, your job title, interested in exploding your growth. So this one, if I were to receive this one, I would think this person is very confident. Okay. I'm definitely interested in reading this person's e-mail. Maybe I'll give them the job, maybe I won't, but at the very least, I'm interested. So this is the third choice. It's not for everyone, It's not for every situation, but it's a good one to have if it's the right choice for you. Okay. So that is kind of the end of that first letter. Mostly it's the same as a regular cover letter. We just need to focus on the email subject line that will be different. And also trying to find the company's needs through our research. Even though than not, they're in a job description. So it's a bit harder to write this one, but it can be a very, very important email to send. So that's everything we need to take care of for the first letter. But what happens if we send that letter of interest and we don't hear anything back, that is the second situation. The letter of interests follow-up. So what is our situation? So nobody responded to your letter of interest. I'm so sorry. Nobody has responded. And you're writing to see if they received it and if there are any news, any information that they can give you. And we also have some things to remember with this, the first one, our tone should be polite but determined, okay, so we don't want to be too like to rude, too aggressive, but we also don't want to be too polite. We want a balance of two, and we don't want to be too shy to send this email. So good email to send. We'll see why in just a second. But also don't be so rude that you say, Excuse me, I wrote you an email. Why haven't you responded? We don't want that kind of tone either. We want something in the middle. And we'll see some examples of the language that we can use. Now, the reason that we want to be polite but determined is that many people will send the first letter, the letter of interest, but not as many send follow-up. So it's a good way for us to show ourselves as being a little bit different, a little bit special. We show ourselves to be these three very, very good adjectives, tenacious, proactive, and determined. It means that even when things are difficult, we can keep going and trying to get a result. And also it's a chance for us to remind the hiring manager all about our abilities, our skills, our achievements, and how we can help company. And again, we want to attach our CV to the new e-mail. And we also want to attach the previous e-mail as kind of like the the history. So we want to forward that previous e-mail with a new email subject line and the CV reattached and this new e-mail. But we have the old e-mail there underneath so that the reader can see both, alright, that where they can easily find all of your information from your previous e-mail. But they're receiving a new e-mail as well. Let's go through this email step by step. The first step is introducing yourself again so you want the reader to know the situation. So you could use this formula. My name is and name. And I recently sent you an e-mail inquiring about job opportunities with and then the name of that company that they work for. So for example, my name is Henry Jones and I recently sent you an e-mail inquiring about job opportunities with books are so we want to find out, are there any opportunities with books, are us. We're going to immediately go to step two, which is thanks. And this is because we want to put the reader in a good mood. We want to appreciate them, appreciate their work, and be very polite, give them a good impression. And we'll use this formula. First of all, I'd like to thank you for reading this e-mail. I understand that the name of the company is a really adjective company, so your time is extremely valuable. We have to choose that adjective quite carefully. And we'll look at an example in a second. But it means a lot to me that you would take the time to read this. Okay, so let's see that example. So first of all, I'd like to thank you for reading the email. I understand that books are as a really fast growing company, so your time is extremely valuable. It means a lot to me that you would take the time to read this. Okay, so fast growing means that it's getting bigger and bigger very quickly, which means that the company must be very busy. Which means that they don't have too much time to read letters of inquiry. So we're saying thank you so much for taking the time because I know that you're very busy. So fast-growing is a really good choice of adjective in this situation. Then step three is the next step. We're going to remind them what our strengths and our skills are. So the goal, impressed the reader and show how you can help that company. Now there's three stages to this formula. So let's take a look. First of all, I am an adjective and area of expertise with experience in the industry name. In my previous or in my current role. That depends. Are you still working at your company or have you quit already? I, and then we say a relevant achievement, something from your list of achievements in your CV. And then I would love to help the name of the new company and then a goal. All right, so a lot of these things, we've seen them before, it's just how we put them together. Let's see an example. So first of all, I am a forward thinking. So great adjective, SEO specialist with experience in the publishing sector. So that's the area in my previous role with lovely books, I, and then our achievement increased lead generation by 45 percent in two years. And finally, I would love to help books auras, the new company, increase lead generation on your newly updated website, www dot books are as.com. So we're showing how we can help and it's very specific towards this new company. This new company can see very clearly exactly how we can help. It's not just us saying I want to help you. We're being very specific about the way that we can help. So this is good. Then we move on to step 4, which is checking for updates. So we've kind of done the polite thing, we've shown us skills now. We're starting to push a little bit. So here's how we do it. It's an easy one to copy and paste and writing to check whether there had been any developments with my inquiry. So this is a polite way of saying, Hey, you haven't answered me, what's going on? Why have you not answered? But it's in a much more polite way. And we're going to sympathize. Next, we're going to say, I still want to be polite, but also I'm determined. So here's how we're polite. And with this, we're going to make a personal connection and show that we are a reasonable person. So I completely understand that the name of the company receives dozens, if not hundreds, of such inquiries and that these things take time to process. So we're showing yes, I completely understand your company is very busy and don't worry, I don't blame you for not responding to me. Let's see the full example then. So I completely understand the books are rows, receives dozens, if not hundreds of such inquiries. Okay. So we're showing that we understand their situation, but now we're going to the next step, which is. Pressing them. So we're going to try to get a result in a polite way. So however, it would be fantastic if you could let me know the latest news about my inquiry just so I know where I stand going forward. So the steps here are I know that you're very busy, but please do respond to my e-mail. Okay. And then step 7, we are going to attach that previous e-mail and mentioned that it's attached because this is another way for us to continue pressing them. So we make everything very, very easily accessible. And we can say this one. You can find my previous email with more details in the email thread below. I've also attached my CV. So this email, okay, So everything super easy for them to find. And we're reminding them again, this is not the first time that I've messaged you, so please do respond this time. And then step 8 is thanking them again. So it's polite. Little bit of showing our determination and polite again. So we want to end on a friendly and polite notes in a polite way. And we can say, once again, I really appreciate you taking the time to read this email and then just two more steps. So first of all, the availability and we want to make it easy for them to contact you. We want to give them the right mix of being polite and friendly, but also determined and making it super easy for them to know all of your details and how to contact you, because we want a result, that's our goal. We want to get you into their recruitment system. So formula is this. Please feel free to contact me at anytime at this email address on my mobile phone and add the number or WeChat ID and then give our WeChat ID. Of course, if you're not in China, you can give a different type of social media. But if you are in China, which ideas are good ones to include? Sec. Please feel free to contact me at anytime at this email address on my mobile number and we give the number or WeChat ID, Henry underscore Jones, underscore 123. Okay. So it's very, very easy for them to contact you in any way. There's no reason why they shouldn't be able to contact you. And then finally, the sign-off and the name. So these are the same sets of choices that we saw when we were writing the cover letter. Can't regards Best regards Best wishes. Many thanks. Sincerely. And we add our name. All right, so that is the end of the second letter. Now we're gonna move to the third letter. What are we going to talk about? Asking for an update about an application? 9. Sending Emails to Companies Continued: So the situation is like this. Let's take a look. So you saw a job advertisement and you apply it. So this is not the same as when you are just contacting a company and you want to know, are there any jobs available, time, you know, that is a job available and you've applied for it. And you've reached a certain part of the process, but you haven't heard back yet. So it could be an early stage like you did an online test and online assessment, something like that. Or it could be a later stage, like it's you did the final interview with the person who would be your manager or with the CEO or something like that. It could be at either. And since that last stage happened, for example, since your interview, you've waited at least a week. You've waited over a week, maybe one to two weeks. But you haven't heard any news and you want to see what the latest situation is. And a few things to remember for this type of e-mail. First of all, again, we want it to be polite and respectful, but a determined term. We want to know. You haven't responded to me yet. It's okay. But please do respond. And we also don't want to message after two or three days, even though we really, really want them to message us, we have to wait, we have to be cool. Only after, let's say a week or longer. And how long you wait can depend on the company. So if it's a very big company that takes a long time to do things, then probably after two weeks, message them. If it's a very small company, just a few people and they haven't responded after, say, one week, then it's probably okay to contact them. So understand the situation of the company that you're applying to before you go, Hey, why haven't you responded? Okay. And something else that I think is pretty cool. It might be a bit bowls. It's not something that you have to do, but it can be a useful tool, is saying that you have a job offer. So this is an optional extra, but it's only good if it's at the latest stages of the recruitment process for this new company. So if you've already had your final interview, then it's okay to use this. But if it's just like you did the first test and then there are three or four more stages then don't use this, okay? And it's a little bit aggressive, I think. So. Be careful. Only use it if you really, really want to get a result. Don't use it for every job, for every situation. Just if your dream company is taking a long time to respond to you and the other company that's kind of not that great, has offered you a job and you have to decide that's the situation that you want to use this, but it is whites and effective tool to make people hurry up. So let's go through the different steps of writing this e-mail. So the first one is introducing ourselves so we help the reader to understand what the situation is in case they don't know. If it's a small company, probably they will already know your situation. If it's a big company, then maybe not because they have many different applicants for many different jobs. Here's our formula. My name is and your name. I'm an applicant for the and then you say which position you applied for. And I recently, and then you say the action that you took. So let's see some examples of those actions. First of all, I recently came in for an interview with and you say the name of the person that was your interviewer or I recently took an online assessment or I recently spoke to someone over the phone. Alright. So each one of those is for a different stage of the recruitment process. The face to face interview, the phone interview, or the online assessments. Let's see how it looks in a full sentence. So my name is Kate 1 and I'm an applicant for the logistics associate position. So that's the job title that Kate is applying for. And I recently came into crown logistics, that's the company for an interview with Barbara Davenport and we've put their head of HR. So just in case it's a very big company and was speaking to one person and they don't know who the other person is. So we can put the interviewer's name and their job title if we know it. So when we introduced ourself, we'll go to step two, which is thanks, again, very polite. So we want to be polite and get them on our team. That means persuade them to help us with our situation. And here's the formula. First of all, I would like to thank you for the opportunity to and then we say what the action was like. Come for an interview or take the test, something like that. It means a lot to me and I really appreciate it. So for an example, first of all, I'd like to thank you end crown logistics for the opportunity to meet Ms. down ports. It means a lot to me and I really appreciate it, so very polite. We get them in a good mood straight away. After that, we'll move to step 3, which is checking for updates. This is what we're really interested in. So we can just use this sentence I'm writing to check whether there have been any developments with my application. All right, very simple, very clear. And you can just copy and paste that one into your own email. Step for sympathize. Just like in the last letter, we understand their situation and we make a personal connection. So I completely understand that the name of the company is talking to a lot of people and that these things take time. That's a nice fixed expression. These things take time. Okay? It means the process of talking to people, interviewing, deciding who is the right person. But we can just say these things, take time. So our example, I completely understand that crown logistics is talking to a lot of people. Ok, so the name of the company, again, make it nascent specific. Then step 5, press them. We want to get that result. We've been polite, but we're not just writing to be polite. We have to get a result as well. Formula. However, it would be fantastic if you could let me know the latest news about my application just so I know exactly where I stand going forward. So this is basically the same sentence as we saw in our previous latter, but it's a very useful sentence and you can copy and paste this one as well. And then we'll get onto that interesting part about the optional extra mentioning another company offering as a job. And the goal here is clear. We want to put some extra pressure onto this hiring manager, this member of HR. We want to really put the pressure on so that we get a result quickly. But as I said, remember, it's a little dangerous to use possibly because it's a little bit aggressive. Okay, So be careful when you use it. Here's our formula. The reason I'm so keen to move things forward is that I have had a job offer from another company, comma, and then we just say the name of that other company. My preference would be to work for this company. So the name of the company that you're writing to. And as such, I don't want to keep the team on the other company waiting unnecessarily. So what we're showing here is that, number one, your company is my first choice. And I'm very considerate. I'm a very good person. I don't want to trouble the other company and waste that time. So if you can confirm that you want me to work for you, I'll tell the other company. No, thank you. Okay. So it's I think quite a polite way, but quite a smart way to put pressure onto this company and to keep yourself in a good situation with them. Keep your relationship healthy. So let's see the example. The reason I want to move things forward is that I've had a job offer from another company, John's logistics company. Remember right now we're talking to crown logistics. My preference would be to work for crown logistics. And as such, I don't want to keep the team at Johns logistics company waiting unnecessarily. So we're a very, very nice person. And of course, the other benefit of this particular step is that it shows that other companies, maybe rival companies of crown logistics, are interested in hiring us. So it makes crown logistics think, well, if that other company wants to hire this person, maybe this person's really good. So we better check. Again. We better think very carefully and move very quickly to hire this person. It won't always work like this, but it has a chance. That we move to step number seven, which is another Thanks. Again. Make sure we finish in a polite way. We give that friendly feeling after we've put some pressure on them. So a formula. Once again, it was a pleasure to, And then we say the action. And I'm really grateful for the opportunity. For example, it was a pleasure to speak to miss Davenport, and I'm grateful for the opportunity. And then the final two steps are ones that we've seen before, but we'll check them again. Availability is step number eight, so it's easy to contact you. So it's the same formula. So feel free to contact me at anytime at this email address on my phone number or WeChat ID. So on my mobile number 18518, something, something, something or WeChat ID Kate, underscore one, 55, 15. Alright, so that's eight, and we've seen that before. We've also seen Step 9, which is your sign-off and your name. Again, all of these ones would be suitable for this situation. So that is our third letter all about checking up to see if there are updates about your application. Now the fourth one is kind of similar but not quite the same. It's our letter to ask for more information. So what's our situation here? So you saw a job advertised for a company, but there are a few details that you're not sure about. And before you take the time to research the company and to write your CV and to write your cover letter and all of those things that we know do take time. You want to double-check those details and they could be details like where the job is based, which city or which country? Is it part-time or full-time? Does it need a specific skill? Like, for example, does it need you to speak fluent Japanese? Or are there other things that you need to double-check about it? So we're going to write to the company and double-check. We're going to ask for more information about these specific questions. So some important details to remember. First of all, this is a pretty short letter, is not one of the longer letters that we've written. And the style is not as determined the way that we've seen. We're not going to be pressing too much in this email compared to the last few emails. It's formal, but it's friendly as well. And we have to understand that this person is taking some time to help us. So we have to be understanding of that. And here's what we're, what we're going to do. First of all, introduce ourselves, then introduce our situation. So talking about which job we're interested in and where we saw it. Then we ask our question or maybe questions, but not too many. Then we fed them and then we do our sign off. So just five steps. So then the first step is introducing ourselves and we're going to do this in a smart way. So we're going to make it seem like it's worth the person in HR taking the time to answer our questions. We're going to do it by showing our experience, showing our achievements, showing the person that it's not a waste of time to find the answer to our questions. So our formula two parts, My name is and your name, and I'm and then an adjective and your job title. And then I currently work or if you already quit your job? My most recent position was as your job title in your job now or your old job at and then the name of that company where i, and then you add a major achievement. And we can take a look at an example. So my name is Harry Burns and I'm an experienced and reliable personal assistant. Okay. So two adjectives, experienced and reliable. And the job title is personal assistant. Then my most recent position was as the personal assistant to the CEO of lovely books, where i and then we add our details, organized the busy schedules of the CEO and other executive level staff. Okay. So you can see that when we've said personal assistant to the CEO, we've added of Because it's the CEO of Lucky books. Lovely books, I should say, I've forgotten the name of my own company, lovely books. But if we're going to add, for example, I was Senior Project Manager, then we would say at, at lovely books. Alright, so we can add of for this situation or in most other situations will say at and then we introduce our situation. So our goal is to let the reader know exactly why we're writing. So a formula I'm writing because I saw the position of and then the name of this job, this job title advertised in, and then a newspaper name or on and then a website name or an app name or something like that. I'm very interested in the position, but I would like to confirm one or two details with you if possible. So let's see how that looks in a real example. I'm writing because I saw the position of Executive Assistant to the head of HR advertised in The Times newspaper. I'm very interested in the position, but I'd like to confirm one or two details with you, if possible. Okay. So now the person knows why we're writing. And so at this point, we have to ask our questions, okay, Now, some things to remember. Don't ask more than one or two questions, All right, we don't want to make it really hard for this person to respond. We want to make the questions as clear and as easy to understand as possible so that the person we're writing to can respond easily. If it's too difficult that just going to ignore your letter. And we don't want to give them any more work than is salute Lee necessary. Okay. So don't write this email. If you just think, Oh, I wonder what type of coffee they have in the coffee machine there. Did they have cappuccinos? That's not something that's worth writing about. Only ask questions that are urgent. Any other types of questions you just leave them for later. All right? You want to get a results from this. So you only ask questions that are really important questions and give that person a good impression, but don't make them work too hard. So some suitable questions that we could ask would be like this. This is our first formula, formula a. Firstly, I'd like to double-check whether the position, and then we add some details with a verb phrase. For example, whether the position requires fluent Japanese, or whether the position is part-time or full-time, or whether the position would start right away. So start now, okay, so you can add any of those ones at the end. And that makes a very elegant and very well-written question. Or we can go with formula b. So formula b looks like this. Also, if you could confirm for me the noun of the job, that would be extremely helpful. So it's when there's one specific thing that we're not sure about, for example, the location of the job. If you could confirm for me the location of the job. That means Where is this job? Is it in this city? Is it in another setting? Where is it the starting salary of the job or the education requirements of the job? For example, does it require a master's degree or am I okay with a bachelor's degree? Something like that. Let's see how these can all go together. So firstly, I'd like to double-check whether the position requires fluent English. And if it does, then you're going to be okay because your English is good. And also, if you could confirm for me the starting salary of the job, that would be extremely helpful. So it's a way of asking two questions. So if we only want to ask one, we could delete firstly, unused formula a or we could delete also and use formula B. But if we want to ask two questions, firstly and also are a good way to connect these two. So now we've asked our questions, and of course, because we're very polite and and well-educated, well-mannered. We're going to thank them. And the goal here is to give them that good feeling that they've helped you. So here's our formula. Thank you so much for reading this email and for your assistance in this matter. Comma. And then we use the name of the person who's reading this email if we know it. Okay. So it could be. Thank you so much. Comma Mr. Smith or Ms. Peterson or whoever it is. I know you must be extremely busy, so I really appreciate you taking the time to help me. Okay. Very polite. And you can pretty much just copy and paste that one into your email. And then we're going to do our sign off and give our name. And once again, we have those same choices which are all pretty much suitable for this situation. So that is the last of our four emails for this class, and that means your homework is here. So what do I want you to do? I want you to create your own full versions of all four of these emails and you can use your dream job or the job that you've been working on, that job description as your example here, alright, so you can do an inquiry about it. You can follow up on the inquiry. You can ask for information about or updates about your application and you can check some details of the job as well. Now, why do I want you to do this? I want you to do it because it's good to practice what you've learned while it's still fresh in your mind, Okay, it's really good to practice as soon as possible. And it will also help you to be prepared for all kinds of situations. And of course, I'm a teacher and I like giving homework. So there you go. Three reasons why I want you to do that homework. So those are all of the proactive e-mails. And in our next class, we're doing the opposite. We're doing reactive emails. So we're going to be responding to a rejection letter. So the company rejects your job application. What do you do? An invitation to interview. So they invite you to an interview and very exciting a job offer. So they message you and offer you the job. We're going to learn how to respond in a very professional, very impressive way to all three of those situations. That's all in the next class. Make sure you do your homework. Thank you for joining me and I'll see you next time. 10. Responding to Company Emails: Hello and welcome. In today's class, we're going to talk all about responding to e-mails from a company. So let's talk about our goals for today. First of all, we're going to learn to respond to some very common types of emails from a company. Actually, there's gonna be three different ones. And of course, like always, we're going to impress the company with our really, really strong English writing skills. Okay, So let's talk about the three different types of emails that we're going to write. First of all, we'll respond to a rejection letter. So you've applied to the company and they said thanks. But no thanks. They said no to you. So that's number one. Number two is an invitation to an interview. So they like you, they like your e-mails, they like your cover letter and your CV. They've invited you to come for an interview. And then finally, very exciting. They've offered you the job. So we're going to learn how we respond to each of those ones and will understand when we write them, what to include and what great phrases we can use. So it will start straight away with the rejection letter, the scariest letter to receive, the saddest letter, I think. So. Responding to a rejection letter, here is our situation. We've already applied for a job with a company, and we've sent our CV and a cover letter. And maybe we've been through some stages of the recruitment process. Like maybe we've had an interview already, but the company has decided to not choose us. They decided to choose someone else, okay? Now, we have three choices. When we receive this email with the bad news, choice number 1, we ignore it. Choice number 2 will respond to in a rude way and say, just so stupid for not choosing me. I hate you. I've never worked for you again. Or we could make a polite response and we're going to choose a polite response. We're going to choose number 3. And why do we choose number three? So we have to remember a few things. So it is a disappointing situation, but it's a chance for us to show how mature we are, what a good personality we have, and for us to plant a seed for the future. Meaning we show this company that we can deal with a difficult or a disappointing situation in a good way when not someone who is very rude. If we have a disappointment, we can deal with difficulties. Well, for example, let's say that the person that they choose gets fired after one month. Who is the company going to think of first? If we have already sent them a very sophisticated and very polite message, you. So it's an opportunity for us, even if we don't get the jump now, maybe we can get that job or another job with that company in the future. So we have a few things that we could include here. So we want to thank the company for their time. We want to show them that we're disappointed, but in a moderate way, not in an extreme way. We also want to leave the door open for any future opportunities, and we'll see how to do that in a minute. And we can also ask for some feedback to help us understand why we got rejected this time. So let's go through point-by-point and we'll learn some great phrases. So for step one, we're going to thank them. So the goal is to show that you're a mature person. You can accept being rejected. You don't like it, but you can accept it. And here's our formula. First of all, thank you for giving me the news about my application. I know you must be very busy, so I really appreciate you taking the time to write to me. Okay, so very easy. You can copy and paste that one yourself. Step to showing your disappointments. And here we want to show that we did care about the job, but we have to hide. If we're very, very, very disappointed, we can't show them that sending a letter that has tears on it and things like that. So we have to be moderate with our disappointment. For example, obviously, I'm disappointed not to have been chosen for the role of and then the name of the position, that job title. However. It was a pleasure meeting and then the name of your interviewer, or it could be speaking to and then the name of the person that you spoke to in your phone interview. And I have learned a lot from this application process. So for example, obviously, I'm disappointed not to have been chosen for the role of social media manager. However, it was a pleasure meeting you and Nigel gotten, and I've learned a lot from this application process. Okay, So the interview we could say was with this person who we're writing to and this other person, Nigel gotten. And we're showing that we're disappointed, but was showing it in a mature controlled way. Step 3 is leaving the door open for opportunities. So it's the keep in touch step. And we want to show that even though we weren't successful this time, maybe next time it will be a different story. Maybe next time we will be successful and emotionally and professionally. We are open to that possibility. We can accept different opportunities from them in the future. Let's see the formula. I hope that and the name of the company willing to keep my details on final. That means keep them in their their their selection, their list of people who could be good for a job, and that you would consider me for any available roles in the future that match my skills and experience as a and then our favorite phrase, strong adjective and the job title. Okay, let's take a look at an example. So I hope Tesla is willing to keep my details on file and that you consider me for any available roles in the future that match my skills and experience as an innovative social media manager. All right, so we're saying number one, I'd like to keep you to keep thinking about me. I'd like to work with you in the future. And number two, we're reminding them about our skills, so it's quite a useful sentence to include. And then step four is to ask for some feedback. Now, the goals here, first of all, it's to find out why we failed. So if there is something that we really need, like they said, Your English is not good enough, then we know, okay, I have to practice my English and then I have a better chance next time. That's one goal. The other goal is that we're showing this company that we're a very mature person. We're interested in improving ourselves and we can accept feedback even if it's negative. Okay, so we're showing two different things at the same time. And this is optional. We don't have to ask for feedback, but I think it's something useful. Okay, so let's take a look at how we do it. So our formula is this. Would it be at all possible to provide some feedback about why might application wasn't successful this time, it would be extremely useful for me to know where I can improve in order to succeed next time. So we're showing that we can accept feedback and that we want to improve. And that was still interested in the job in the future. And with both of these sentences, you can just copy and paste them. If you want to get some feedback. You can also copy and paste this one. This is thanking them again. Remember, we always try to make a request and then Thank the person for helping us, just like we did when we were talking about proactively contacting companies and the goal for this one and the email in a positive tone or on a positive note. Formula as this. Once again, let me say a heartfelt thank you for this opportunity. And I do hope that we have a chance to meet again and perhaps work together in the future. So it's a very nice way of saying thank you. And then we're going to add our sign off with our name. So the same choices as we always have canned regards, Best regards, Best wishes, many thanks or sincerely. Okay? And finally, we have to talk about the email subject line. So this is a pretty easy one as well. It's just your name, semicolon or a colon actually job title and then applications. So Jessica Hart is our name. Social Media Manager is the job title and application and then that letter is ready to send. So that was the kind of sad or disappointing letter that we're going to write today. Our second letter is much more enjoyable. It's responding to an invitation. To interview. So the company liked to the inviting you to an interview. Here is our situation. So you have already submitted your application and maybe you did an online test as well. And the company either send you an email or gives you a call to invite you to an interview and you want to send them an email to say, Yes, I will attend the interview. So remember, it's good to write back as soon as you can. Don't wait for a week or two weeks. These processes already take a long time, so try to answer as quickly as possible and make it a nice short email, like we always say. Say the things that you need to say. But don't say anymore. Just try to make it as quick as you can. While including all of the important information. Include lots of white space, not everything clumped up together. And always like we always say, be polite, be grateful. Say thank you a lot. Things like that. Show that you are happy, but don't be really, really delighted. It's just an interview. It doesn't mean that you have the job yet, so you have to stay professional. What do we include in an email like this? So things to include. Now, you can just confirm that you're going to attend or you can ask for a bit more information and we'll see how to do both of those. You could ask what you need to bring, what you need to prepare, other details as well. Okay. And you also want to be specific about the details that you know so that you confirm that with the company, for example, the date, the time, which the job title is, the location, things like that, just to double-check to confirm. And you can also suggest some alternative times and in a minute we'll see how you can do that. Set. Let's take a look at how we can write this email. So we've had the email inviting us to the interview. The first thing we want to do is say thanks. So we want to start in a polite way. We're grateful for the opportunity, things like that. All right, so here's our formula. First of all, I would like to say thank you for this opportunity to interview with. And then we say the name of the company, for example, Tesla or, or Apple or Baidu or whatever it is. I know the company must have a lot of applicants, so I really appreciate your consideration. So we're being polite. We're starting this email in a positive way. And that's going to be the way to start for either of the interviews, either of the two directions that we go here. And now in step two, we can start to go off in one direction or another. So first of all, step to a. This is where we're just confirming the details and confirming that we are available. All right. So we're going to show we're available. Yes. We want to attend. And yes, we know all of the details and we're going to mention those specific details in a formula like this. I can confirm that I am available to attend the interview at a location on the date, at the time. And in the middle there we could also add the name of the interviewer. If we know that name. If we don't, it's fine not to include it. So example, I can confirm that I'm available to attend the interview with Nigel garden at Tesla's offices in Shanghai on the 14th of September at 03:00 PM. So was showing the company that we know all of the details. And of course, if we have any of the details wrong, the company will know. And hopefully they will tell us. They'll say No. Actually, it's 04:00 PM, not 3PM. Okay. But at least we find out that we made a little mistake very early. So that's how we answer if we want to just confirm, but we have the other choice. If the details that the company has suggested to us and not suitable, we can change some details. So for example, the time or the date of the interview. Probably not the location and probably not the person who's interviewing us, but at least the time and the date, we might be able to change. And it's good to give lots of choices here to the company so that we seem very flexible and very open, very easy to work with. So our formula, I'm delighted to have the chance to interview with and then the name of the company. However, due to a scheduling conflict, I'm not able to attend the interview on and then we set a date at the time. Would it be at all possible? It's a great phrase. Would it be at all possible it's very polite, but still strong to change the interview to we say date or maybe another date at anytime between and we give a range of times. Okay. So we're not just saying one date and one time and not giving the company any choice was showing it could be these two days or these three days. And it couldn't be any of these times. So we're showing that we are a reasonable, flexible type of person That's going to be good to work with. So for example, I'm delighted to have the chance to interview with Tesla. However, due to a scheduling conflict, I'm not able to attend the interview on 14th of September at 3PM. Would it be at all possible to change the interview to the 15th or 16th of September? Two choices at anytime between 9 AM and five PM. So you'd think that yes, that probably will be okay for the company and there'll be able to confirm that with you. But we've given a good impression by giving lots of choice in a very polite way. 11. Responding to Company Emails Continued: So for step 2, we have those two different choices. And step 3 is kind of optional. I would say it's asking for some extra information and we've got two ways to do it. The goal here is if you're not sure about something, you want to double-check or you want to ask for that information just so you're completely ready and confident when you're interviewed comes cell. Our formula. I would also like to confirm one detail with you if possible. Am I correct to say that the interview will? And then we give a few details. We'll see an example shortly. Or we could say, is there anything in particular that I should? And then we add a verb like bring to the interview or prepare for the interview, for example, should I? And then we give an example. So speaking of examples, let's look at what I'd also like to confirm to details with you if possible. Am I correct to say that the interview will start at 3PM. The verb is starts and then the details also is that anything in particular that I should bring to the interview, for example, should I bring a copy of my ID card? So these questions are written in a polite and a clear way, which means it's much easier for the company to respond. So this is good. We also have some other choices. So we could say, May I ask who will be conducting the interview? So who will my interviewer B or would you be able to confirm for me if the interview will include a test? A very important thing to know. One more question. Will I be the only candidate in my interview, or will it be a group interview with several candidates? So those are just some of the questions, but I think those are pretty common ones. You can copy and paste those ones if you are not sure about it and you want to ask in the future. So that's step 3. And then step 4 is something we should definitely include and that is looking forward and showing that we're enthusiastic. So we want to show our enthusiasm. And we want to end the email with a positive feeling like we always do. We always say thanks or we always try to end the email in a positive, happy way. So our formula, I'm very much looking forward to meeting the name of the interviewer at the interview. Thank you once again for the opportunity. So for example, I'm very much looking forward to meeting Mr. gotten at the interview. Thank you once again for the opportunity. Okay. Pretty simple. And then we go to the sign-off a name, and we know this by now we have our five usual choices and they're all suitable again for this situation. And we add our name. And then finally the email subject line. So our formula here is pretty simple. Your name, colon, interview, confirmation. So it's very easy for the person in HR to recognize your email or to find it later. It's very easy to see. So for example, our name today is Frederick Nielsen and we are confirming the interview. So Frederick Nielsen, interview conformation. So that is how we're going to finish that whole letter to confirm that we're going to attend the interview. And then finally, our last letter. You've been offered the job and you have to respond. So it's responding to a job offer. So congratulations, you got the job. You went through all of the stages. You impressed them with your great business writing and maybe with your interview skills as well. And you've been offered the job so you receive a phone call or an e-mail or maybe both saying that you have been offered the job and you want to write the company and e-mail to confirm in writing in a very formal way that you will accept that job. And you might also have some questions that you want to ask them or some things that you're not completely clear about that you want to discuss. But in general, you're writing to say yes. Thank you very much. I will accept this job. And there are a few things that we have to remember in this kind of kind of letter, this kind of email. First of all, even if you spoke to someone on the phone, make sure that you also send an e-mail to confirm so you were on the phone and you said, Oh, I'm so excited. Yes, I accept the job. Still write the email just to be sure, just to be safe. Make sure that you are as always polite and grateful for this opportunity. You can show a little bit more of your excitement now compared to the invitation to interview, which is not such a big deal. This one is a big deal so you can show how excited you are. And remember, it's not just about you. It's a big day for the company, so you're ready to help the company achieve their goals. Mentioned something about that as well. So then a few things to include. Confirm that you will accept the job. Don't forget to write that part and confirm some of the details. You should do this yourself. You should actively say my starting salary will be and my days of annual leave will be. And we'll see a sentence for that in a minute. And you can also confirm some of the details by asking a question. So if there's anything that you're not sure about you want to check, you can include a question as well. So let's get started with writing. So the first step is the confirmation, of course. So this is your most important points show at the start of your e-mail that yes, you are going to accept the job. Even if you have a few questions and things like that, you are going to accept the job. So we're going to write it like this. I'm very pleased to accept the position of your job title with and the name of this new company. All right, For example, I'm very pleased to accept the position of head of marketing with mighty pies. So mighty bys is another one of my fake companies. It's a beautiful pie company. They make apple pies, they make meat pies like English pies. And they taste really good in my head, my fake Pi company. So you've accepted and then you're going to thank you. You're going to thank the person who you're speaking to. Your going to show that you are polite, you're very professional. You are going to continue that impression that you gave when you are in the application process. And we do it like this. Thank you so much for this opportunity. I am delighted to be joining and then the name of the company. And I look forward to working with you and the whole team. So for example, Thank you so much. I'm delighted to be joining mighty parties and look forward to working with you and the whole team to make really delicious pies or something like that. Or you can just leave it like this sentence is. Then step three is a little bit more complicated. So it's an expectation of success looking to the future. And the goal is to show how you feel about starting to work with this company, with mighty pies and to give a positive impression and start your relationship with them well. So here's our formula, little bit complicated. I am determined to use my and then our skill or our area of expertise and skills to help the name of the company, mighty pines and the specific company goal. And I'm sure we will be very successful in the coming months and years. So let's take a look at an example to make it a bit more clear. I am determined to use my online marketing skills to help mighty pies and then the goal become the biggest pie manufacturer in China. Okay? So I'm sure will be very successful in the coming months and years right now, I really feel like having a big piece of apple pie. All right, so maybe after we finish this, we'll go through a nice piece of apple pie. So that is our expectation of success. It's showing how we want our relationship with this company to go. We want to be very, very successful together. Then step 4 is something that's important, but a lot of people don't necessarily do it, but it is an important thing to do and that's confirming the details of your roles. So it makes sure that you have all of the details correct. There's no misunderstanding, and that everybody else knows those details as well. So we're gonna say it like this as we discussed. So that would be over the phone or as mentioned in your email? My annual starting salary will be. And then we say how much, and usually in a western company, a company in the UK. In the United States, we talk about an annual salary like the whole year, not a monthly salary. So better to say the annual salary here, I will receive and then a number days paid annual leave. And we'll first undertake a probation period of and then how long so annual leave is, how many days of holiday you get in one year. And probation period is the time at the start of your job where maybe your salaries are lower or maybe it's very easy for the company to get rid of you if it turns out that you are doing a very bad job. Okay. So that's your probation period. So for example, as we discussed, my annual starting salary will be $42 thousand. And I will receive 15 days paid annual leave, and we'll first undertake a probation period of three months. So we're writing it down so that it's really, really clear for everyone to know. And so that if we have made a mistake and the salary is 32 or $22 thousand, the company can write back and say, I'm Francis, it's not 42 is actually 22. And then at least I know before my first payment comes and I get a bit of a shock. Okay. So that's why we want to include this part of the email. And then when we've confirmed the details that we know, we can also ask some questions just to make sure if there are any details that we're not sure about, we can confirm them. And also to show that we are a serious person and we take our future seriously and we want to make sure everything is correct before we start the job so we can use this formula. First of all, we use this sentence. I would appreciate it. If you could clarify one detail for me and then we ask the question. Could you please confirm? And then the detail and then we say is or will be. So for example, could you please confirm when my starting date will be or could you please confirm what the company dress code is? Dress code means, what clothes should I wear? So the difference here is, is it the future like the starting date then we say will be? Or is it something that's always true, like a dress code or the address of the company or something like that. So we use the present tense. We say it's, and then when we've asked those questions, we've confirmed those details. We're going to thank them. Again. It's always the same pattern. You always, you're polite. You ask for something, and then you're polite and grateful again. So again, finish on a positive note and our formula is like this. Once again, my deepest thanks to you and the whole team at and then the company name. It really is an honor to be joining such a and an adjective, a good objective company. And I cannot wait to get started. So it was showing our emotions. We're making the person feel good about the company. Was saying, thank you, It's a very nice, a very positive way to finish our email. So for example, my deepest thanks to you and the whole team at mighty pies, it really is an honor to be joining such a delicious company, such an exciting company. And I can't wait to get started. Okay, so that's the way that we can say. Thank you. And then we know the last bit. The sign-off is the usual choices. Give your sign-off, give your name. And we can also think about the email subject line. And again, this one is pretty simple, is going to be your name. Colon, offer, acceptance. So William thunder, which by the way is a very cool name, William thunder, offer acceptance. So that will appear in the inbox of the hiring manager and they'll know, okay, William thunder accepted the job. Great. So that is the end of the third of our three emails for this class. So it's time for me to give you your homework. I always give you homework. You know that by now. So of course your homework is going to be right, the full versions of all three of the e-mails that we've talked about today. And again, choose your dream job, which is going to be a little bit hard emotionally, because it means you have to imagine what it's like if your dream job rejects you. But then you can also imagine what it's like if your dream job offers you an interview and then gives you a job offer. So it's what we call in English and emotional roller coaster up and down with your emotions. And why are we doing homework? Because good to practice all of this while it's still fresh in your mind. And it's always good to be prepared for any situation. And of course, I'm a teacher. I like to give you homework. And that means that this is the end of our course. So we've been together for five long classes and we've focused on four main areas. So how to write a really, really good CV or resume, your cover letter. How to do a fantastic cover letter that gets the attention of the company. How to message, how to proactively contact IT company, to ask for information or to suggest yourself for a job. And today, how to respond to some common emails from companies. Thank you so much for taking this course. I really hope you found it useful. Of course, if you have any questions at anytime, you can send me a message and I'll be very happy to respond if I know the answer. Even if I don't know the answer, I'll try to respond. All right? And I hope to see you again in another one of our courses in the future. But for now, thank you very much and I'll see you next time.