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21 Lessons (52m)
    • 1. Email Etiquette Course Intro

      2:20
    • 2. Email Etiquette Chapter 0 Intro

      1:36
    • 3. Email Etiquette Chapter 1 The Why

      4:20
    • 4. Email Etiquette Chapter 2 How and What

      0:43
    • 5. Email Etiquette Chapter 3 Subject Line

      4:21
    • 6. Email Etiquette Chapter 4 Salutation

      2:46
    • 7. Email Etiquette Chapter 5 Message Body

      8:16
    • 8. Email Etiquette Chapter 6 Sign off

      3:42
    • 9. Email Etiquette Chapter 7 Delivering Bad News

      1:25
    • 10. Email Etiquette Chapter 8 Complains

      1:12
    • 11. Email Etiquette Chapter 9 Tone and Language

      1:06
    • 12. Email Etiquette Chapter 10 TL Keep Your Cool

      1:03
    • 13. Email Etiquette Chapter 11 TL Use Words Carefully

      5:50
    • 14. Email Etiquette Chapter 12 Structure

      4:14
    • 15. Email Etiquette Chapter 13 Managing Emails

      1:11
    • 16. Email Etiquette Chapter 14 ME Replying to others

      2:40
    • 17. Email Etiquette Chapter 15 ME Flaming

      0:55
    • 18. Email Etiquette Chapter 16 ME Responding to Flame

      0:40
    • 19. Email Etiquette Chapter 17 ME When Emails wont work

      0:47
    • 20. Email Etiquette Chapter 18 ME Out of Office

      0:35
    • 21. Email Etiquette Chapter 19 ME General Guidelines

      2:12

Project Description

Look at the attached sheet and go through the sample emails to complete the assignment. There are few samples, which you need to review to find what's right and what's wrong in each email, and what techniques are used or missing in each.

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