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21 Lessons (52m)
    • 1. Email Etiquette Course Intro

      2:20
    • 2. Email Etiquette Chapter 0 Intro

      1:36
    • 3. Email Etiquette Chapter 1 The Why

      4:20
    • 4. Email Etiquette Chapter 2 How and What

      0:43
    • 5. Email Etiquette Chapter 3 Subject Line

      4:21
    • 6. Email Etiquette Chapter 4 Salutation

      2:46
    • 7. Email Etiquette Chapter 5 Message Body

      8:16
    • 8. Email Etiquette Chapter 6 Sign off

      3:42
    • 9. Email Etiquette Chapter 7 Delivering Bad News

      1:25
    • 10. Email Etiquette Chapter 8 Complains

      1:12
    • 11. Email Etiquette Chapter 9 Tone and Language

      1:06
    • 12. Email Etiquette Chapter 10 TL Keep Your Cool

      1:03
    • 13. Email Etiquette Chapter 11 TL Use Words Carefully

      5:50
    • 14. Email Etiquette Chapter 12 Structure

      4:14
    • 15. Email Etiquette Chapter 13 Managing Emails

      1:11
    • 16. Email Etiquette Chapter 14 ME Replying to others

      2:40
    • 17. Email Etiquette Chapter 15 ME Flaming

      0:55
    • 18. Email Etiquette Chapter 16 ME Responding to Flame

      0:40
    • 19. Email Etiquette Chapter 17 ME When Emails wont work

      0:47
    • 20. Email Etiquette Chapter 18 ME Out of Office

      0:35
    • 21. Email Etiquette Chapter 19 ME General Guidelines

      2:12