Drawing User Journey Maps to Design User Experiences, Gather Ideas, and Collaborate | Rob Stenzinger | Skillshare

Drawing User Journey Maps to Design User Experiences, Gather Ideas, and Collaborate

Rob Stenzinger, Interactive Storyteller, UX, Game Design

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9 Lessons (47m)
    • 1. Introduction

      3:00
    • 2. When it's Time to Map

      8:25
    • 3. Tools for Mapping

      6:53
    • 4. Journey Map Project: Overview

      3:27
    • 5. Project Step 1: Setting a Goal

      3:49
    • 6. Project Steps 2 and 3: the User and their Journey

      4:51
    • 7. Project Step 4: Adding Wider Perspective

      6:44
    • 8. Project Step 5: Learning and Deciding

      3:38
    • 9. Conclusion: Reflection and What's Next

      6:00