Develop your Emotional Intelligence For Success | Justine McGrath | Skillshare

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Develop your Emotional Intelligence For Success

teacher avatar Justine McGrath, Executive Coach and Trainer

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Taught by industry leaders & working professionals
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Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

10 Lessons (38m)
    • 1. Why should you care about Emotional Intelligence?

      1:28
    • 2. Class Objectives

      2:12
    • 3. What is EI - Definitions and History

      4:59
    • 4. The 5 EQ Competencies

      4:55
    • 5. Self Regulation

      5:21
    • 6. Motivation

      4:15
    • 7. Empathy

      5:05
    • 8. Social Skills

      4:38
    • 9. Class Project

      4:18
    • 10. Wrapping up!

      1:06
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About This Class

Why should you care if you are Emotionally Intelligent or not? Well, numerous studies have now shown that developing your Emotional Intelligence not only increases your happiness, but it increases productivity, improves work place relationships and leads to faster promotion opportunities. 

In this course Justine McGrath, an executive coach and trainer with over ten years experience (and a specialist in EI!) will take you through the 5 core competencies of Emotional Intelligence.  You will learn how to develop each competency and the benefits.  In a practical results driven class project, you will outline which of the 5 competencies you wish to work on the most, and develop an action plan for doing so.  This short course delivers outstanding results in your career, at home and in your relationships.  

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Meet Your Teacher

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Justine McGrath

Executive Coach and Trainer

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Hi.  I'm Justine.  I'm an executive coach and trainer with over ten years' experience. 

I run ProACTive Coaching (http://proactivecoaching.ie) where I provide coaching to leaders, managers and employees.  

My specialist area is Emotional Intelligence.  I have always been fascinated by what makes people behave the way they do!  I provide psychometric testing in Emotional Intelligence (I am an advanced facilitator of the EBW Emotional Intelligence assessments - http://www.ebwglobal.com.)

I am results driven, passionate about what I do, and I love to witness people have their light bulb moments!  I believe we have so much potential and developing your EI is a way to fulfill that potential. 

I have also written a book ... See full profile

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Transcripts

1. Why should you care about Emotional Intelligence?: Hi, My name's Justine my ground. I'd like to welcome you to this class entitled How to Develop Your Emotional Intelligence for Success. So why should you care if you're emotionally intelligent or not? Well, numerous studies have shown that those people with high emotional intelligence are not just more productive and more successful, but they're also much happier and much less stressed. It's also being shown by improving your emotional quoting by just one point. You can increase your salary by in and around 1100 euro or $1300 in this course Today we're gonna be looking at the five core competencies off emotional intelligence, as described by Daniel Goldman as his mixed model of emotional intelligence. I will be demystifying the subject, and we will be looking at exactly what emotional intelligence means on how you can use it to improve not just your workplace relationships, but everything to do with your daily life. I'm really looking forward to getting to know you want line and answering some of your questions so I would encourage you if you wouldn't mind to follow my profile on. Maybe at the end of the course, she wouldn't mind leaving the a review on letting people know if you have enjoyed the course, I'd be really grateful for that. I'm really looking forward to getting to know some of you online, and I hope that you will find this force useful. So without further ado, let's get on with the course. Thanks very much. 2. Class Objectives: So before we get started with today's agenda, I'm just going to tell you a little bit about myself. My name's Justine, and I have Bean, an executive coach and trainer for around 12 years. Now I run equilibrium coaching, and you can read a lot more about what I do at equilibrium hyphen coaching dot com, where you will find blawg posts and articles about emotional intelligence. So let's get started with the agenda for today the course agenda on the goals for the workshop. So what we're going to be looking at is what emotional intelligence is and why it is important. We're also going to be looking at the mixed model of emotional Intelligence by Daniel Goleman, which includes five e que domains. We will be understanding them and discussing them. And then you get down to the interesting part where you are going to be doing the experiential learning, putting it into practice, looking at each of the five e que domains and deciding which ones you would like to focus on which ones require some work on your part on also, perhaps which ones are of interest to you on that will tie in with the class project, which is going to be looking at the five e que domains in detail on coming up with a very exact plan. But more about that later, don't be fooled by the structure of this course. If it looks simple to you, there is an awful lot more to it, and I can assure you that it's not. It is practical on its useful on. It's going to change your working relationships, Andi, your relationships in your day to day life. So it is important to pay attention if you can turn off any distractions and tune in, Um, I guarantee you there will be rewards for that. Okay, The next thing we're going to look at in the next video is what exactly is emotional intelligence? So I'm going to be talking you through some of the history of emotional intelligence on we're going to be looking at a very specific definition. So I look forward to talking on the next video to you 3. What is EI - Definitions and History: So before we look at an official definition off what emotional intelligence actually is, What does it mean to you? I'd like you to take a couple of moments to think about that. You were obviously drawn to this class for a reason, so I'd like you to think about what your own definition of emotional intelligence is, and then you can compare it to the definition that we have coming up so you can see some of the words they're around a lot of our emotions or we have so many emotions on a day to day basis, And that is part of the reason that emotional intelligence is so important. Before moving on to the definition, I'm going to tell you a little bit about the history of emotional intelligence because it has rather a long on checkered history. So in the 19 thirties, Edward Thorndike describes the concept off social intelligence, which was Theobald City to get along with other people. By the 19 forties, David Weschler has suggested that effective components of intelligence may be essential to success in life. In the 19 fifties, there were humanistic psychologists such as Abraham Maslow, who described how people could build their emotional strength. This had again improved. But it's 1975 when Howard Gardner published The Shattered Mind, and this introduces the concept of multiple intelligences. By 1985 a man called Wayne Pain introduced the term emotional intelligence in his doctoral dissertation. And in 1987 in an article published in MENSA magazine, Keith Beasley uses the term emotional quot int on. It has been suggested that this is the first published use of the term, although Reuven bar on claims to have used the term in an unpublished version off his graduate thesis. So as you can see, the history of emotional intelligence is a very long and checkered one, and there are a lot of different versions and models of emotional intelligence. So it's author also very important to be aware of that. And you can google that and find out a lot about all of the different models and all of the different aspects of emotional intelligence. So now we're gonna actually look at the definition off emotional intelligence. What does it actually mean? So I'd like you to take some moments. I will give you a few seconds of silence after I show you this definition on, I'd really like you to think about it. Absorb it, Aunt. Think about what it means to you and make sure that you understand it. And if you have any questions, be sure to let me know online. Okay, so the definition that we're going to look at is by two other very important researchers into the topic off emotional intelligence. And they were called Saleh V and Mayor on. They really did an awful lot of work on emotional intelligence. And then Daniel Goleman came along in 1990. On wrote his best selling book, but they were kind of the two guys that just before he wrote the book, were doing an awful lot of research into it. And I particularly like their definition because I think it's very clear, so their definition off emotional intelligence is the ability to monitor one's own and others feelings and emotions to discriminate among them and to use this information to guide one's thinking and actions. Now I'm going to give you a few seconds to just read that quietly on absorb it and understand it. Okay, so that is the ability to monitor one's own and others feelings and emotions to discriminate among them. Keywords there you have to discriminate amongst no only your own feelings and emotions, but other people's feelings and emotions. So why are they behaving in that way? What could it possibly be? Maybe they've had a bad day. Maybe they've had around with somebody. Maybe they have difficulties at home. You then use this information to guide your own thinking and actions. We have a tendency to to work on autopilot and to just jump to conclusions about people on emotional intelligence is really about the Theobald City to step back, Aunt, to really monitor what's going on to think about it a little more deeply before we jump in before we lose our own temper or we, we get affected by how somebody else's behaving. It's all about monitoring these emotions, discriminating amongst them on using this information to guide our thinking and actions. In the next video, we're going to look at what the five e que competencies are on. We're going to begin with the first e que competency, which is self awareness. So I look forward to talking to in the next video 4. The 5 EQ Competencies: So we're now going to look at the mixed model of emotional intelligence. As developed by Daniel Goleman on this model focuses on five core competencies and they are self awareness, self regulation, motivation, empathy and social skills. So these are the five eq you competencies, which we are going to be looking at in detail today. So I'd like you to take a little moment to think about those. Do they mean anything to you? Which ones jump out at you? Which ones do you think you might be looking to focus on on these is this is what you're going to be studying in further detail today. So without further ado, let's move on to the first CQ competency, which is self awareness. So ah, lot to read there on the screen. The 1st 1 is a quote by C g. Young, which is your visions will become clear only when you can look into your own heart Who looks outside dreams who looks inside awakes so young was obviously a very smart man and he was totally oaf A with self awareness. So the point about that, really is to say, Do you really know yourself and that is part of what self awareness is. It's really the cornerstone of emotional intelligence, as Daniel Goleman called it. So what I'd like you to do is think about your own self awareness. I'm just on a scale of 1 to 10. Just rate that. What do you how self Where do you think you are? And if you don't know what self awareness is, well, think about things like your purpose in life. Do you know what your purpose in life is? What air your beliefs that you clear about what your beliefs are, So self awareness is really an ongoing study of oneself on believe made. The work is never done. It is often the people who are the least self aware who think that they are the most self aware. So what will developing yourself awareness do for you? Well, if you can start looking at yourself in more detail, it will give you the ability to monitor and regulate your own emotions, because you will be much more aware of how you are feeling when you are feeling something and you'll be able to step back and look at that in detail, it will improve your relationships because you will be monitoring your reactions. You also have a much better understanding of your own strengths, and limitations on this, in turn, leads to a stronger sense of self worth. So all of these things really have a knock on effect. The more aware you are of your emotions and your feelings. The Baron you connect and relate to other people. The more you know about your strengths and limitations, stronger sense of self worth that you have. So what I would like you to do now is just to think about how you can start to become more self aware in the moment. Now this is extremely difficult because of our brains. Our brains, the logical part of our brains, are unfortunately overridden at times by the emotional part of our brains. On this is where we get into difficulty. So when you're in the fit of anger, you know how difficult it is to stop yourself from when you're you know, you're starting to do something that you just seem to have no control over. It's very, very hard to pull yourself back, however, it takes practice and you have to start somewhere so What you can do is try and stop and ask yourself a question. A simple as why am I feeling like this right now? What could I do to improve change, this feeling or situation that is causing this feeling? So could I take myself out for a walk? Could I just walk away from this argument and come back when I am feeling calmer? Could I maybe step back and ask myself why that person is behaving in such a way? Or indeed, why am I behaving in such a way? What is my behavior at this moment? And how can I change my state to become increasingly self aware? As I said, not easy to do very challenging. And it does take practice. But I can guarantee you that the more self aware you are, the more productive you're going to be, the more efficient you're going to be under happier you're going to be on your certainly going to be less stressed. So, as I mentioned before, it is often the people who think that they are the most self aware who are the least self aware. So there is just a amusing little gift just to illustrate that point. So that's self awareness on I hope that you found that useful. So we're gonna move on now to the next emotional quot int or it. Sorry. The next emotional competency on the list, which is self regulation. So join me in the next video for self regulation. 5. Self Regulation: So we're now on to the second emotional competence. Competency. It's all right. Sorry. I'll try that again. We're now onto this second e que competency, which is self regulation. So what is self regulation? Self regulation is the ability to control your emotions on dure impulses. It is also the ability to think before you act. It also includes the ability to say no when required, were all very good at saying yes, but it's very difficult to say no sometimes and then there is also the use of integrity to help both yourself on others. And that's all inclusive. And you might say, Well, what's integrity got to be? It got to do with controlling my emotions and impulses. Well, because when you are more controlled and you were able to remain calm, you are able to help both yourself another people, because you are coming from a place off wisdom, a place of peace, a place of being calm, Onda place of having the ability to think before you act. So you're not jumping in at the deep end. You're not losing your temper. You're not acting on autopilot, so all of these things tie in together and when you can regulate your emotions on your behaviors, you are much, much calmer, clearer, more perceptive and wiser. So it's an interesting one because we all act a lot of the time on autopilot. And there is an excellent book, which I'm gonna put up in the resources called The Chimp Paradox. Where Professor discusses this in detail about how our brain is really is, can be overruled by our by the emotional part of our brain can overrule the logical part of our brain. So again, like self awareness, it does take practice for sure. It takes a bit of discipline. It takes training yourself, but the rewards are well worth it. Now the interesting one there is the ability to say no one required without meaning to sound in the slightest bit sexist. I think women in particular find this very difficult. It is very important to be able to say no when required, because sometimes when you say no to something, you're saying yes to something else or vice versa. So again, start with something small. If you find this very difficult challenge, start with something small. You don't have to explain your reasons on then just build up and you will find that you have a much more authentic sense of self when you do that and you will be much happier. So people who display self regulation are able to keep their disruptive emotions and impulses and check. They're willing to take personal responsibility, and they could remain calm in stressful situations on I don't know about you, but if you are around somebody like that, it is very, very obvious. They have a sort of an aura about them, and people are naturally attracted to them because they have learned how to control themselves. They are in charge of their own emotions on that does take work, and it does take practice. But they're also willing to be flexible. They can look at a situation and see where change is required, so very handy people toe have around. So if self regulation is a problem for you, what I would suggest again is starting to just take note off times when you feel that your emotions have control over you and start using your self awareness to maybe make notes about that or to check in with yourself and see if you're doing any better, but we'll talk a lot more about that in the project at the end. So how does self regulation lead to success? Well, you are in alignment with whatever is instead of constantly fighting. Do you ever find that when you're constantly battling against something it it's so exhausting on? Oftentimes you are just fighting a losing battle where sometimes it just takes a moment to step back on. Look at the bigger picture. Excuse the cliche, but to say what is really going on here? And how might I be able to improve this situation by perhaps using myself regulation techniques so you can practice being in a calm state? And again, there's various techniques, such as deep breathing. I personally have taken up yoga recently, and I cannot even begin to tell you that the difference it's made in my life it is absolutely fantastic. And I'm just so sorry that I didn't take it up years ago so I can highly recommend yoga. But there are other lots of other techniques for improving your self regulation. You can use meditation, mindfulness, deep breathing and even sometimes just to walk in the fresh air. It is incredible. How a five minute walk could make all of the difference on the final point there is that you hold yourself accountable when required. So a lot of people who have no control of their emotions act and behave in such a way that they don't just seem to care the effect that they're having upon people on. Believe me, they are having a long lasting and deep effect upon people. So self regulation and self awareness really overlap. In fact, you will probably find that each of these five e que competences overlap. And so it's important to look at the mall in that way. The next one that we're going to be looking at is a very important one, which is motivation. So I hope you'll join me in the next video to look at motivation. 6. Motivation: So the next week you domain that we're going to look at is motivation. And this is one off the most important of the five, I believe because I think that without motivation, you're really going to struggle to work on the other e que domains. So why is being motivated? Important? Okay, well, motivation is effectively what gets you up out of bed in the morning. If none of us have any motivation, should we might as well just stay in bed? Maybe that's what some of you feel like doing on. I know I do on occasion, but it's important to find something that motivates you that gives your life meaning and that gives your life purpose. So what traits do you think a motivated person has? So how give that some thought on. But I would suggest that being motivated would make people more optimistic, driven, full of purpose, thes air. All traits that motivated people have. They have, ah reason for living. They have a sort of a joie de vive where if you like. So I want you to now think about what motivates you. Are you motivated by your job? Are you motivated by your family life. Are you motivated to make money or are you just motivated to have fun? It's very important that you are clear about what motivates you, because in that way you can look at perhaps the areas where you are not so motivated on. Look at. Do you need to do something about that? Because why is motivation important in the workplace? Well, obviously, if you want to have any kind of a decent career, you need to be motivated in the workplace because that is your only way that you were going to improve. It gives you a sense of purpose and makes your job more enjoyable on it makes you more driven. So if you are currently finding yourself very demotivated, this is definitely one of the domains that I would ask you to focus in on on when it comes to the project at the end that you would definitely come up with a plan to improve your motivation. So one of the questions that you want to be looking at is what could you do to increase your levels of motivation? Is it a case of having a meeting with your manager and saying I'm not currently happy with what I'm doing. Is it about talking to a trusted colleague or friend? Or maybe it's about doing a little bit of learning and development. Maybe it's high time that you took that course, improved your learning or made an effort to get on better with your colleagues. It could be any of those things. So what does success look like when we're motivated? So when we develop our motivation, we become aligned with our purpose. In other words, were very clear about where we're going, what we're doing and why we're doing it on. That certainly gets you out of bed in the morning. I am extremely lucky to love what I do. I love being a coach. I love being a trainer, but it took me a long time to get there on to really figure out what I wanted to do in life . But I understand the importance of motivation. Motivated individuals are committed to reaching excellence through self examination. On the continual pursuit of improvement. That sounds pretty good to may. I don't know about you on. They also developed the habit of gold, setting optimism and perseverance. So again you want to look at? Are you setting any goals? Where do you see yourself? And you could do short term girls or long term goals, so it could be six months. It could be five years. It could be. I love to dio. I don't know if you've ever watched the program. I think it's called. It started up a seven up or lost when I watched, I think with 63 up where it follows people every seven years throughout their lives on I was just astonished because I felt like those seven years just seemed to really fly by. And some people's lives have changed beyond all recognition in seven years. But many of the lives hadn't changed that much. Seven years is like the blink of an eye on, yet what you can achieve in seven years is also incredible, so you can look at your goal setting on where you would like to see yourself in the future . So that is the domain off motivation, and we're gonna be moving on to the next domain now in the next video, which is the domain off empathy. So I would like to ask you to follow me on to looking at the next video now 7. Empathy: So the fourth e que domain that we're going to look at is that off empathy and empathy is an extremely important domain. What is it? It's the ability to identify with on understand the wants, needs and viewpoints of those around you. So a lot of people ask me, Well, what's the difference between sympathy and empathy on the simplest way to differentiate between them is to think of it like this. Sympathy is feeling for somebody. Empathy is feeling with somebody. So you are very good at putting yourself in another person's shoes literally. You want to feel what they're feeling and try to understand why they're feeling that way. So people who display empathy are very good at this, Okay, they can recognize the feelings of others. Even when they may not be obvious. They can pick up on their body language. They can read between the lines. They can see what's really going on on. This makes some excellent managing relationships because they look a little bit deeper than the surface. So sometimes somebody might be showing a particular emotion, but you can actually read or see. That's not really what they're feeling, that there's an awful lot more going on. Empathetic people also avoids stereotyping people or judging too quickly on because of this . They live their lives in an open and honest way. So you do not know what's going on in somebody's life, and we do not know why they may behave be behaving in a particular way. So taking a step back on avoiding judgment isn't excellent way to develop your empathy. In fact, I would suggest that's the first place to start. Whenever you find yourself judging somebody else, just take a moment to step back and say, Well, hang on a minute. Do I know what's going on in their lives? Do I know why they're behaving like that on? I would suggest that the answer is probably no developing. Empathy can be done, even though some people say that you're either born with it or you're not. I completely disagree. I think that you can develop your empathy, but like anything else, it takes practice. So if you are having particular difficulty in a relationship being at work, being a home, be it with a friend, try asking yourself why what might be going on with them? What might be the deeper case if they're behaving in a way that is out of character in particular, you might want to try being a little bit empathetic because there may be something there that you don't understand or that you are not aware off. So empathy is want to definitely work on, and particularly in the case of workplace relationships, it will absolutely transform your life at work if you can show a little bit more empathy. And by the way, if you're a manager or a leader, one of the complaints that I get a lot of managers or leaders say. But just saying I haven't got time to be empathetic. I'm four too busy. Well, my answer to that is you will actually save time by displaying a little bit of empathy. You don't have to take an awful lot of time, but by tuning into how somebody's feeling, here's what you might do. You show them a little bit of empathy, you're gonna have a much more motivated employees. You're gonna have employees who thinks that you're a great boss or great monitor, a great leader, and they're therefore going to want to work for you. They're going to do better quality of work. It will change your relationships. This is the same for if you are an employee, if you work in a team with other people, OK, there are far too many difficulties in the workplace right now that if we all displayed a little bit more empathy might change quite dramatically. Okay, so what does empathy do for us? Okay. It will improve our success if we put ourselves into somebody else's shoes. Okay, Because again, as I've said previously, we will understand them better. We will change your relationship with um it will increase your ability to read body language which encourages others and makes them feel understood. And you will be able to pick up on the needs of others to encourage teamwork and successful communication between colleagues. On what I would say is I have seen the most dramatic results by doing exercises on empathy with people by asking people to just step back and not judge and maybe think about what might be going on with that person when I have done teamwork in cos I have seen the most improved situations between colleagues when they have improved their levels of empathy. So this is definitely one of the e que domains that you do not want to ignore or dismiss. You want to be very aware of your levels of empathy. And if you mark yourself out of 10 the moment and say, Well, maybe I'm a four or five What could you do to get yourself up to a seven? Okay, very important domain. It's actually such an important one that I'm thinking of doing a course on this topic alone because I have an awful lot to say on the topic of empathy. Okay, that brings us to the final e que domain, which is social skills. So if you will join me on the next video, we will continue with that. 8. Social Skills: so the finally que domain that we're going to look out before we look at the class project is called social skills. So what is important about social skills and what are they? While social skills are how you react with other people and how you interact with other people, so they're very important, So you might consider yourself an introvert or an extra vert. But either way, it is important that you have good social skills. Why? Because it makes people with good social skills are easy to talk to, and they're good team players. They have excellent communication skills, and they're very good at conflict resolution on that building and maintaining relationships as well as being persuasive and influential. So I hope that you can see that all of thes e que domains are building upon one another. So once you've developed your self awareness and your empathy and your self regulation, all of the's things are leading towards the development of your social skills. However, if you do find it difficult to interact with others, perhaps you feel very shy or you find it not so easy to talk to other people. I would suggest again that you start small, you don't have to start standing up and speaking to a whole room full of people. Just take one person and say I'm going to make an effort to develop my relationship with them. I'm going to try and have a conversation with them this week. I maybe I'm gonna ask such and such to have lunch with me this week. I'm just going to try and slowly build some social skills. And again, it's like anything to do with emotional intelligence. The more you practice, the better you get. For example, I made a decision this year that I was going to start networking MAWR. I felt like it was very important for my business to network. But believe it or not, I'm quite an introvert. And really, networking is not my cup of tea. But I thought, No, I'm gonna gonna expound myself. I'm going to develop myself. I'm gonna force myself to go out there. So I joined a network on the first couple of times I went, I really was not looking forward to it, but guess what happened. I ended up really enjoying myself. I met some fabulous people. I improved my social skills by making an effort and getting out there and talking to people . So it does take practice and it takes work but believe made the payoffs are very good now when it comes to being persuasive and influential again, that's just about practice. That's about maybe if you have to lead a team meeting or you I'm not sure what job you do. But, you know, using your persuasiveness on being influential, our traits that take a lot of practice and there's plenty of books out there that you can read about that. But I would suggest that that's important as well. So when you improve your social skills, this will lead to success because you will improve your communication skills on when you have good communication skills. This makes you a much more powerful leader, and you will develop a much more successful team because you will be followed. People will listen to what you have to say. You will bring people together. People who have good social skills are very good at uniting people because they're good at conflict resolution. They try to dispel any arguments they try to bring people together on. They're also very good at providing encouragement and motivating and inspiring other people on. All of those are excellent reasons why it pays to work on your social skills. So, as I've said several times on this presentation, thes things do take practice and I would just say, Start small and reward yourself. Give yourself a reward Every time you improve your social skills, Every time you do something you network, you try to make an effort with somebody that you find it difficult to talk to. All of this is going to take practice, and it's all gonna take work. But believe me, and I cannot stress this enough, I have seen the benefits. I really do know that this works. I would not be doing this, and I wouldn't be saying it to you if I hadn't seen it firsthand myself. So give it a go, see how you get on, and I would love to hear your results. So we are now going to move on to the next video in which I am going to be talking to you about the really important part of this whole course, which is the class project, because this is where we get onto what's called the Experiential Learning where you get to try this out for yourself, okay? And to improve. This is what this is all about. You improving your own emotional intelligence. So, having stuck with me thus far, I hope you will follow me to the next video and find out what the class project is all about. And I look forward to talking to you there on explaining in detail what the class project is all about. 9. Class Project: Okay, now, on to the important bit the class project. So this is what I would like you to do. Having looked at each of the five e que competencies, I would like you to take a piece of paper and on one side of the pace, right? Strengths on the other side. Right. Weaknesses on. Then write down each of the five e que competencies. And I would like you to know to your strengths and weaknesses in each one. Then you're gonna take one of those that you would like to develop, the one that you feel you most need to work on. After that, you're going to write an action plan of how you intend to do that. Now, this is where it gets interesting because you have to be detailed about this. There's no absolutely no point saying I'm gonna be more empathetic. That means nothing. Your action plan must be smart, and I will explain what I mean by smart. I mean, it has to be specific, measurable. You have to measure how you're gonna do it actionable, realistic, on time bound. That's what smart stands for. I'll say that again. Specific, measurable, actionable, realistic on time bound. So instead of saying I'm gonna be more empathetic, you would say something like, I am going to attempt to improve my empathy by talking to Michael next week on trying to understand why he has behaving the way he has. Then I am going to note the results in my journal to see if there has been any remarkable difference in either my behavior towards him or his behavior towards me and how we both feel about each other on If that does not work, I'm going to try another strategy that is an action plan. The more details you can make it the better. OK, then why I'd like you to do is note the results of a particular example of what you did. A note both how it impacted on your behavior and on the other person's behavior. Now I do appreciate that some of this may be a little bit personal, so I totally understand if you do not want to share your class project in the Project gallery. But if you do feel that you would be able to share what you're doing, it would be extremely helpful, I'm sure, to many other people on. I will be more than happy to go on and answer any questions you have and put in any suggestions. And I'm also gonna put up some resources there in the project gallery. So I really look forward to connecting with you online. I hope that you have found this course useful on that. It has been off some benefit to you. So don't forget to put your class project up on def. You wouldn't mind also, and following my profile and maybe giving me an over federal would be great. Okay, Um, so we are now going to move. So to wrap up, we are going to look at how emotional intelligence will improve your success. So, having looked at all of the five e que domains, we can see that you are going to benefit in the following ways. You'll have improved communication skills, your increased self awareness will, how your behavior impacts on others and vice versa on those of the domains of self awareness, empathy and social skills. Hopefully, if you learn to look at your self regulation, you will have less hostile and angry exchanges social skills and will improve your team work. If you work on that domain, if you work on your self awareness, you will. That will lead to last stress on. If you work on your motivation, you will have an improved ability to succeed in your work. And there are many other benefits that I could quote here. So I hope that you will work on your emotional intelligence. It would improve the world, I can tell you if more people would. So I'm really looking forward to hearing some of your results on. I hope that you will maybe log in and have a look at some of the other courses and that I'm gonna be running in the future. I thank you very much for your time today. I have done a little rap video so you can see me signing off in the rap video. But that is the end off the course as such. So thanks very much indeed, for your time today, I hope it's being of use and I look forward to connecting with you online 10. Wrapping up!: I'd like to just wrap up by thanking you very much for taking this course. I hope that you have found it useful as an executive coach. I have seen the power of emotional intelligence on what developing yourself awareness do. I've seen some really outstanding results from people that I have worked. So I would definitely encourage you to look at the project, post your project in the project gallery. I really look forward to interacting with you online on answering any questions that you may have. I'm gonna post up some resources up there that I think you might find useful. And I would encourage you please to fall on my profile. I am going to be doing some more courses. I hope to do one on empathy. And I'm looking forward to doing some courses on particular aspects of coaching that I have found have really helped my clients. So I'd like to thank you very much again for interacting with this course on for being part of the skill share community on as I say, I look forward to interacting with you online, so take care. And may you all lead emotionally intelligent lives. Thank you