Design Thinking 101 for Talent Leaders

Nicole Dessain, Talent Experience & Design Thinking

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10 Lessons (47m)
    • 1. Welcome!

      2:48
    • 2. What is Design Thinking?

      3:21
    • 3. Why Design Thinking for Talent?

      4:20
    • 4. A Study in Empathy

      3:42
    • 5. How Might We...?

      3:27
    • 6. The Magic of Insights

      13:13
    • 7. Unleashing Ideas

      7:46
    • 8. Prototyping for Talent

      3:32
    • 9. Testing Like an Anthropologist

      2:28
    • 10. Putting It All Together

      2:31

Project Description

Now, it’s your turn!

For your project assignment you will work on a specific talent challenge inside your organization. And to make it extra fun, we’ll do it as a talent design sprint! A sprint is a five-day process tackling a well-scoped talent challenge. Don’t overthink or over complicate this project. It is designed to allow you to get creative with the skills and tools you’ve learned in the course. Make sure to share your questions, stumbling blocks, and insights for each day here in the learning community. Bring your stories to life by including pictures, storyboards, videos, or other artifacts. If you are not able to share company-specific details, submit general insight into your challenges and takeaways.

Ready? Here is how it works:

PLAN: Before you get started, identify the right challenge, team, time and space. If you are a design thinking novice I recommend the following as your practice challenge: “First time managers are not adequately prepared to lead others, resulting in low team morale and productivity.” If you have experience in design thinking or you feel adventurous, feel free to define your own challenge (maybe it’s the one you worked on during this course) – but make sure it is scoped to the 5-day sprint time frame. Plan to dedicate 2-4 hrs each day to this project.

MONDAY: In the morning, you create a rough journey map of your talent audience’s experience and a research plan. In the afternoon, you’ll interview 2-3 experts (incl. at least one representative of your talent audience) who help refine the experience map. You will also execute 1-2 observation activities from your research plan. Based on what you’ve learned this day, you’ll craft one “How Might We…?” question.

TUESDAY: In the morning, you and your sprint team will identify great ideas that already exist, internally as well as externally. After lunch, you will lead an ideation session where everyone brings their ideas and connections to life visually. In the afternoon, you will group all ideas in themes. Then, each person crafts an idea poster of their favorite idea.

WEDNESDAY: In the morning, you will share and discuss Tuesday’s posters to identify which components should be iterated on for the final prototype. In the afternoon, you will create a storyboard on your whiteboard.

THURSDAY: In the morning, you’ll build your low-fidelity prototype. In the afternoon, you and your team will walk through the prototype step by step and share feedback to refine the flow.

FRIDAY: Today, it’s time to put the prototype in front of your talent audience. You will conduct three interviews testing your prototype and capturing feedback. In the afternoon, you will look for patterns in the feedback. Get together with the team and discuss your iteration plan.

Congratulations, you graduated from your first talent design sprint … it’s time to celebrate!

ADDITIONAL RESOURCES:

Student Projects